OUTsurance Ireland Reviews 

11,306
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 8,428 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being extremely helpful, polite, and professional when discussing policy details and answering questions over the phone. Many people also appreciate the competitive pricing and the substantial financial savings achieved on their policies compared to previous insurance providers. Some reviewers were not happy with response times, noting that getting callbacks, receiving policy documents, or securing quotes took a bit longer than expected. A few consumers additionally mentioned having to repeat information already provided or experiencing minor communication delays during the entire setup process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as polite, friendly, and... See more

Price

Clients share positive opinions on price, consistently reporting competitive quotes and significant savings... See more

Customer service

Customers report extremely positive experiences with customer service, praising staff for being friendly,... See more

Service

Consumers find service to be positive and consistently report helpful, efficient, and professional assistance... See more

Value for money

People report positive experiences with value for money, highlighting significantly lower prices compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your rep John was excellent, he explained everything very well with nothing rushed. lf I have no claims in three years its then l will have a real experience of how l was treated, in the meantime l w... See more

Rated 5 out of 5 stars

Hi I tried outinsurace as my sister had used them and they advertised on tv ,, strange the people always say they saved €250 etc on car insurance,, I had already had my car insurance so I... See more

Company replied

Rated 5 out of 5 stars

The person who managed my car insurance quote was excellent at her job. She has fabulous customer service skills, there was a huge number of questions so the call took awhile. But she had enough patie... See more

Rated 5 out of 5 stars

Called recently to enquire about car insurance. The agent i spoke to was so friendly and professional. Got a fantastic quote which came in alot less that my previous provider. Everything was emailed t... See more

Company replied


Company details

  1. Insurance Company

Written by the company

OUTsurance DAC trading as OUTsurance is regulated by the Central Bank of Ireland. We provide comprehensive, value-for-money car & home insurance to Irish consumers and are pioneering the concept of insurance cashback - the OUTbonus!


Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(11,306)

8,105 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was with same insurance company since…

Was with same insurance company since 1992. Premium gone up yet again. Checked outsurance. €240 less for higher insurance cover. Not contest!

July 27, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thank you for the 5 stars!

Rated 5 out of 5 stars

Quick and efficient just what is needed…

Quick and efficient just what is needed when you need it very nice lady to deal with very helpful I have recommend out insurance to family and friends

July 25, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thanks for the 5-star rating!

Rated 5 out of 5 stars

Value for money

Value for money, very helpful staff, all round great experience 👍

July 25, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We're committed to providing reliable insurance service!

Rated 5 out of 5 stars

Staff

Staff , price and service

July 25, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We appreciate your review and are happy to be of service!

Rated 5 out of 5 stars

I just wanted to say how happy I was…

I just wanted to say how happy I was with my experience with the insurance company. From start to finish, the service was excellent. Everyone I dealt with was so helpful, friendly and easy to deal with, and any questions I had were answered quickly and clearly.

The whole process was much easier and more straightforward than I expected, and I really felt like I was looked after. It’s not often you get such good customer service these days, so I really appreciate it.

I would definitely recommend them to anyone looking for an insurance company. ⭐⭐⭐⭐⭐

January 29, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thanks for choosing us!

Rated 4 out of 5 stars

I'm on my 2nd year of car insurance

I'm on my 2nd year of car insurance, this year got my house insurance with Out Insurance which was 150 cheaper than my renewal price , the only problem was that they were too slow in getting back to me with a price, I had to renew with my old insurers as the date was up...then out rang back ,cheaper quote but luckily I was in the 14 day cooling off period so I cancelled then went with Out.....would give 5 stars except for the hassle of them being slow,but I'm sure that was only a once off.

July 13, 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We're glad you had a positive experience and we’re always looking for ways to improve even more!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look