Out There Interiors Reviews 

I purchased a "Plain" Rattan Hanging Chair the end of September 2019 and I got a call shortly after regarding delivery (which I was surprised at, as it should have been a longer wait). When the delivery guy arrived he was confused as it was a damaged chair that had and he felt it should be going back to the shop. I agreed there had been a mistake and he took it away. A couple of weeks later a delivery was scheduled for very early (7am I think). I opened the packaging and the chair wasn't damaged so I signed the delivery note. Afterwards I realised the design was different to what I ordered - I had received the "Patterned" Rattan Hanging Chair instead which was £55 cheaper. I contacted Out There Interiors by phone & email but received no response, then I eventually applied through Paypal to get a refund of this amount but they investigated and then closed the case. I've noticed since then the phone line isn't working and the website has disappeared. It's a nice hanging chair but I'm disappointed that I was over charged and received zero customer care after the purchase. I would not recommend purchasing from this company.

We ordered two items. The box set arrived on time but had an absolutely unbearable smell. We tried to air it outside for weeks and used Febreze and other chemicals to kill the smell, without luck. On top, the metal pieces broke after a couple of days. The other item didn't arrive on time for the event, so we tried to cancel the order. First telling us we couldn't cancel - which per EU regulation is not the case. Then we were offered a store credit. Customer service takes forever and a couple of chasers before you get an answer. As we didnt get a discount code, but actually had to order via email, this took forever as well. Again, waited weeks for the stock to arrive. One lamp arrived broken - and it looks like they are refusing to fix the damage as it wasn't reported within 24 hours. If only they replied within 24 hours...

This company took months to send a table, delivered it damaged, refused to refund/make amends, and avoided calls and emails. However, they have since made a goodwill payment to reflect these problems and explained why they occured.

Dear Out There,

I don't fill in review forms from outside agencies because they ask for too much information from me.

However, just to let you know directly, it was a pleasure dealing with you.

I was very impressed with your welcoming and knowledgeable personnel and will recommend your products to those in my circle who wish to know.

When we encountered a slight problem in assembly, I was also very impressed with the speed and understanding of your providing me with the solution.

Impressive provision of my bespoke spec, delivered on time, as useful and decorative as promised, great after care .... what more can I say.

Please feel free to use my recommendation.

Best wishes

Neil Shaw

Great stool, good communication from the company.

After some initial delays with our order, out there interiors were really helpful and went the extra mile in helping arrange the shipping to our friend in Germany

Good information and quality. W
Would use again.

first item delivered broken and it took over a month and many emails to have a new one delivered

Excellent service that listens and cares and delivered exactly as they said they would.

Fabulous company - Just wish I could afford everything I want

Brilliant very personal service
The product was beautiful just as i expected!

Really bad. Wouldn't help me with my issue of the product. Really upset from the customer experience I got.

Very good product and service. Very straightforward to deal with. Would buy again

I have just received 2 beautiful tables from this company. They are very high quality and the customer service is really good. The delivery company that they use were very professional as well. I would highly recommend using Out There Interiors as I would use again!

I found Out There Interiors easy to buy from.

The staff seem to know there products, which helped as i couldn't make my mind up on a few items.

Also the delivery men were very nice as well.

I ordered a wall hanging from OUT THERE INTERIORS, and they said they price matched. When I called them the next day after I ordered to price match, instead of refunding me the small difference, they refused, and it went down hill with them from there, once I asked for a refund, they refused. I then had to go through my credit card company, and after a lot of correspondence between myself , the credit car Co, & OTI, I finally got a full refund, but it took months, as OTI, even gave trouble to the credit card Co. If I had not paid by credit card, there is no way I would have got a refund from this terrible company.
So buyer be aware.

Placed an order on January 29th, told not for 6 weeks. Asked for refund. As of today (3 months later) still no refund, have chased AGAIN.

Ordered a mirror on the 15th of March and it was delivered in July. It was meant to initially arrive in April but there were several delays to the point in which I made them give me an 80% partial refund until the mirror arrived. I was very close to cancelling my order but they convinced me not to. However, when the mirror did arrive, it was absolutely spectacular and is such a beautiful centrepiece. It was unfortanate that they were the only available stockists as the wait was agonising. Their communication was very good though.

It's taken weeks to get delivery of our console table, with very poor communication from the company.

it's now been delivered and is in two pieces, it needs assembling, and nowhere does it state this on the description on their website. We would have paid for assembly had we known. Instead the deliverers refused to do it, and I now have a piece of furniture lying on the bedroom floor in 2 pieces.

The company claim they did not know it needed constructing.

Very poor service, and nothing done to rectify the situation.

I'd suggest avoiding this company.