Ownaj Reviews 138

I have no idea how this company can continue to operate lawfully. I ordered a plush in September at the request of my 9-year-old son. I had to chase it up approximately two weeks into the process when it was evident that nothing was progressing with the order. Someone at least responded and in the next 24 hours, I was given a tracking number for the shipment. That was on Sep 27. Three days ago I checked the tracking and USPS reported that it was still awaiting the item. It appears that Ownaj created the shipping label but never shipped the order. Reading other reviews here indicates this is almost standard practice. Now they won't respond to multiple (polite) messages via, Instagram, Twitter, or email. I hope that the owners at Ownaj read this. They've just disappointed yet another child - he's also special needs - and enraged another parent who must now attempt to reclaim their money.

I’m not that good with Reviews so, sorry if this isn’t a good one.

A YouTuber I love was selling a Figure I wanted through these guys. I Pre-Ordered it and waited until the estimated time. Once it went a Month over, I sent an Email to the Support to see if anything happened to my order. They were really nice, responded quick, and let me know the time it would be Shipping. I got the Figure and it’s fantastic! Absolutely love it and thankful for the Support for letting me know, definitely didn’t want to miss it or anything.

Thank you to the people working there being helpful and for the great Figure!

Honestly deserves less than a star because not only do items not arrive, they do not respond to any emails whatsoever. I ordered something and they said it would ship by April. There was a shipping label created for it in June, but the item never shipped! USPS never even received the item. I’ve checked the tracking for over two months and it still says USPS never received the item. There might’ve been some leeway if they actually answered emails, but they did not. They also made no announcement of any sort to explain why things are never shipped. I understand if some things went wrong or there had to be a delay, but it’s unacceptable to not respond to emails or attempt to contact your customers. If you ask them on social media why they never responded to your emails, they’ll deny ever receiving your email. I highly do not recommend ever buying from them.

I ordered plushies (Bradley and Garlie) to be a Christmas present in 2021. It’s end of July and they still haven’t arrived. Ownaj makes zero effort in communicating with customers. The first lot that only some people received had a design error. A remade version was supposed to be shipped out in June. At the time of writing this review (end of July) their website still states that the plushies are expected to ship in June. If you have a look at their Instagram comments under the photo of the mushroom and garlic plushie you’ll see how many customers are frustrated with this complete lack of communication and silence. Ownaj seems like a legit company but everything about my order has been super shady and I will not be purchasing from here again.
I understand issues during covid and design errors but the lack of accountability and communication has turned me off this company completely.

Great quality products. Had to wait a bit, but that was just because of my location, and because it was a pre-order. They forgot a bonus item, but offered to send me one. Great support team! They even gave me a discount for my next purchase. Would buy from again!

Multiple attempts to contact the company through email and social media, and I've received no response.
With the poor communication combined with months of waiting for my order, I recommend that you think twice before ordering from here.

We ordered the Skid and pump plush toys in November last year for my son's Christmas. Well they never got sent out, kept emailing to find out where it is and they just kept saying it was delayed but would be sent out soon. 7 months later still nothing. They gave a bogus tracking number. They don't respond to emails anymore. I will be looking into how to make a complaint about this business because they are scamming people.

Shipping and supply issues. RUDE. Months and months now. Horrible communication. Shipping label created a week ago but they have "tons of packages" yanno.
They take the money. But hey, no package yet. Avoid. Just talk your kid or yourself out of this.

Avoid this company for sure - I paid $70 for two plushies for my son back in October when the site said it would be about a week before shipping. Then in December, I was told that they’d be shipping after Christmas or in January. I didn’t get a shipping notice until April, and now it’s June and the tracking information they provided still says “shipping label printed, USPS awaiting item” two months later. Zero response after multiple emails to customer support and attempts to contact on Twitter.

Now it’s almost 9 months after my initial order. I’m out $70, I don’t have the plushies that I ordered, and all attempts to contact the company are being completely ignored. Do not purchase anything from them.

Thank you for sending the plushie! My nephew was beyond ecstatic when he saw the delivery on the front porch!! In his own 11yr old vocabulary “epic” hah. The size and quality were also better than what I was expecting 🥳. It did take a little bit to received but I do recall seeing a notice on the site during my purchase and the wait was worth his happiness!!

Similar to others, I'd give a negative amount of stars if I could. This company is garbage. We ordered plushies in Sept of 21. After months of being ignored via email and constantly seeing IG posts saying "it'll ship in 2 weeks" we finally got the products in March, 4 months after the initial delivery date. The plushies we got were ugly and looked nothing like what we ordered and now it's been 10 weeks since they said they would send the correct ones and we still aren't getting responses. Please don't order from them, it's not worth it.

I would give them 0 stars if possible. This is a SCAM. Don’t order from this site. They are smart saying it’s a “preorder and your order will ship in 2 or 3 months” and you patiently wait for it. I ordered several items October 2021. They sent another message on April saying will ship soon today is June 5th 2022 and no package and no money back and I can’t dispute this with my bank because is more than 3 months. Don’t waste your money. Don’t order from them. I will be updating…
Well this is my update (June 27)
The very next day I did the previous review I received a message that said that they shipped my order and gave me a tracking number. It finally arrived this Friday. The plushies are very good quality and huge. My son liked them. But the communication with this company is terrible they really make me think they will steal my money. I’m glad they didn’t and I will say thank you but I will change my 1 o 3 stars because the lack of communication and the very long wait for the package (8 months)

I would give negative stars if I could. My son has been asking for months about where his plushies are. We did the preorder in October 2021 as well. No response whatsoever. I have sent multiple emails and no response. SCAM. I wish I would have looked up this company before giving my money. I too received an email that plushies were shipped but it just shows the label printing and nothing else. Now I have to break it to my son that this company scammed us.

Pre-ordered multiple item that I never received and my emails have been ignored, cannot refund through PayPal due to the preorder being so long ago.

Absolute trash company. Pre-ordered Skid and Pump plushies and tee shirt in October. Said would ship for Christmas. Company uses excuse of shipping delays due to Covid. Attempted to email and contact directly though their website. Never once did I get a response. I finally reach out via insta and they tell me my items have shipped. They supplied me with a tracking number on May 10th and it still shows label created and has never moved as of today, May 31. I attempted a PayPal dispute but over the time period unfortunately. They are now ignoring and deleting my comments on Instagram. Buyer beware! My child is devastated and asks constantly where her order is. Hope everyone involved in this company feels really good about taking people's hard earned money and disappointing children. Trash.

I preordered since last November a plush that was supposed to ship in February, it didn't ship until the first week of April without any notification of delay.
It's now the end of May and I've stopped getting shipping tracking notifications and the company hasn't replied to any mail or message I've sent.
AVOID!

Pre-ordered two plush figures last year for my daughter. Supposedly they shipped a month ago. They never arrived!! We initiated a lost package search through the post office two weeks ago, with no results. The seller stopped responding to our emails asking for help. No offer to refund or replace. PayPal denied refund, since the payment was over 180 days ago. So we are now out $70, and my autistic daughter is still holding onto hope that they might arrive. I have no expectation that they will arrive.
I spoke to an employee at my local post office, who looked into this for me. He told me that from what he can tell, it looks like the items never even shipped. With that information, and the seller completely ignoring our requests, I can only say that this is a SCAM. DO NOT GIVE YOUR MONEY TO THIS SELLER!

Terrible experience. Waited months and months beyond the expected day for a preorder, then it got lost in the mail. Company won't respond to any communication. STAY AWAY!

Half a year, no order status communication beyond a shaky general status page, no product still. Scam.

This has been the WORST experience I've ever had with an online retailer. There is no real way to track your order and no way to speak to someone for answers. I placed my order last year.