Great product my hair is fine but it started to fall out quite a lot I'm just starting my third month and my hair is hardly falling out now so very pleased & I also got a free shampoo (full size) to t... See more
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I received an email advising that a gift would be included in my last delivery; however, it was not. In every dispatch you include plastic-based advertising material. Are you aware of environmental... See more
Company replied
A product that works The Company who develops! I have already shared here about an impressive product of this Company, namely TRX2 Volumising Shampoo which I have been enjoying for years & which has h... See more
I really appreciate being able to adjust the shipping date of my quarterly subscription. It's convenient when I'm going on vacation. The TRX hair pills keep my hair in good condition. I've tried other... See more
Company details
Written by the company
Oxford Biolabs is a nutraceutical and cosmeceutical company that develops a range of naturally-based products aimed at combating unwanted signs of ageing, such as hair loss and premature greying, maintaining a youthful skin and normal immune system. Since 2009, the company has been pursuing the development and distribution of scientifically tested products backed by world-class research. The existing brands under Oxford Biolabs include: 1) TRX2®, a naturally-based molecular hair regimen that has been designed for those people who experience hair loss and thinning; 2) Melaniq® Food Supplement for Hair Pigmentation, which has been developed to focus on the prevention of grey hair; 3) DRM4® Molecular Food Supplement for Skin which was specifically formulated to activate, stimulate, and promote healthy skin through powerful antioxidants like vitamins C, E, B2 (riboflavin), and the essential micronutrient selenium; 4) Advanced Care Range of Products - Thickening and Styling Cream, Volumizing Shampoo, Bio-Active Conditioner and Nourishing & Anti-Oxidising Hand Cream. 5) Eyelash Vitality Serum which improves eyelashes, making them thicker, longer and healthier-looking 6) Molecular Food Supplement Immune+ that supports the immune system This page contains reviews about TRX2®, Melaniq® and about other products produced by Oxford Biolabs®.
Contact info
Robert Robinson Ave., OX4 4GA, Oxford, United Kingdom
- +44 800 808 5251
- support@oxfordbiolabs.com
- www.oxfordbiolabs.com
4.4
Excellent
406 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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I liked the product
I liked the product. It did help me grow more hair. I like the customer service in that they removed the excess packaging before sending the product to me. I did NOT like that when I delayed a shipment and wrote to them that I would contact them when I was ready for my next shipment that they sent it anyway, charging me $180 without my approval. I therefor candelled my automatic shipment.
December 7, 2024
Reply from Oxford Biolabs Ltd.
Thank you for sharing your feedback.
We are glad you liked our product. As for the automatic charge, we can see there were declined payments and you informed us that you would be getting a new card. In a couple of days, the charge went through so we thought you replaced the card and we informed you about the successful order right away.
Please accept our apologies if that caused any inconvenience.
Our team is ready to help at any time. Feel free to reach out if necessary.
Yours Sincerely,
Oxford Biolabs
After my order was completed
After my order was completed, nothing happened and no parcel was on the way to me. I contacted customer service and they fixed the problem as a new parcel had to be sent from the supplier.
December 5, 2024
Reply from Oxford Biolabs Ltd.
Thank you for your feedback!
We found out that the original order was returned back to us because DHL lost customs documents so we had to create a new shipment.
Please accept our apologies for the delay!
Yours Sincerely,
Oxford Biolabs
Always a great service!
December 11, 2024
Have been using TRX2 now for 4 years…
Have been using TRX2 now for 4 years and my hair is unquestionably thicker, fuller and much better condition overall
November 12, 2024
Great service
Great service. Quick and helpful replies. Great deal of flexibility in accomodating my needs eg on temporarily pausing supplies
October 8, 2024
On time delivery.
October 9, 2024
Strange rewards
I often receive email "Rewards available" but it is not clear how much point in maximum I can use at one time. I receive your goods every 3 months. Before September delivery, I claimed 150 points twice. I was not sure if the second one can be claimed, but you sent me email to offer this after the first claim. Then after all, no point has been used and full amount has been charged. I have no idea how I can use the points.
September 13, 2024
Reply from Oxford Biolabs Ltd.
Thank you for your feedback!
To view your balance it is necessary to log in your account. You have over 8000 points at a couple of unused discount codes.
We have applied one unused code for your upcoming order.
You can learn more about how to apply discounts in our quick visual guide
https://support.oxfordbiolabs.com/hc/en-us/articles/360019511280-Introduction-to-Loyalty-Program
Yours Sincerely,
Oxford Biolabs
Reliable product
They warn me about upcoming subscription payment so I can delay or cancel, deliver promptly, TRX2 product does what it says.
August 16, 2024
My order has not been delivered, I am very dissatisfied 👎
My order has not been delivered, I am very dissatisfied 👎
July 9, 2024
Reply from Oxford Biolabs Ltd.
Thank you for reporting this!
We will ask our warehouse to contact USPS support.
Let us get back to you via email once we hear from them.
Yours Sincerely,
Oxford Biolabs
Great products and customer services
Great products, terrific service, and reasonable prices.
July 4, 2024
Products completely over-priced
Products completely over-priced. Packaging obscene for a product relating to health and wellbeing.
July 4, 2024
Reply from Oxford Biolabs Ltd.
Thank you for sharing your feedback!
Oxford Biolabs utilizes top quality ingredients from proven suppliers based in Germany or Switzerland. Normally, cheaper ingredient suppliers source their ingredients from China, which are much cheaper. While at the same time these suppliers do not adhere to the same high-quality standards as our suppliers, and, in overall, the quality of such ingredients is questionable.
It may be possible to purchase each ingredient separately at a cheaper price, but the effectiveness of TRX2 in particular results from a specific approach and trials that we have conducted internally, and believe that this specific formulation provides the best possible result for our customers. Keep in mind that higher concentration is not always better, what matters is the blend of ingredients mixed in a specific formulation and delivered in a specific dosage. Moreover, our competitors often press their supplements into tablets, which is also cheaper. Oxford Biolabs believes that capsules are a more effective delivery format, which helps to preserve the original quality of each single ingredient as well as of the entire TRX2 complex.
Also, our production is based in Germany, meaning that all of the EU specific regulations are complied with in terms of sourcing and production quality and the effectiveness of the whole formula. These regulations are one of the toughest to meet in the entire world, making sure that our customers receive the best possible quality. We don't outsource production outside the EU, which would definitely cheapen the production, but would have a potentially negative impact on the quality of our products.
Lastly, Oxford Biolabs, as a company investing in scientific research and innovation, has a higher cost compared to simple "vitamin mixers"
Yours Sincerely,
Oxford Biolabs
Been a customer for many years
Been a customer for many years. Great products, great service, prompt delivery
July 9, 2024
Credit card purchases from France do…
Credit card purchases from France do not work on the site
June 5, 2024
Reply from Oxford Biolabs Ltd.
Thank you for your feedback!
We can see that we do receive orders from France paid with credit cards.
Perhaps next time your order will successfully go through.
However, our support team will be glad to provide alternative payment methods if necessary.
We wish you a lovely day!
Yours Sincerely,
Oxford Biolabs
Delivery from Royal Mail was poor.
Delivery from Royal Mail was poor.
Given 2 separate dates for delivery, which we sat at home awaiting. Eventually, arrived on third day which we were not advised about.
To be honest, we are sick of their delivery advice.
Regards, John.
June 11, 2024
Reply from Oxford Biolabs Ltd.
Thank you for sharing your feedback.
We are sorry to hear that Royal Mail failed to meet expectations during this delivery.
We hope this will not reoccur in the future.
Do not hesitate to contact our customer service team in case any help is needed.
Yours Sincerely,
Oxford Biolabs
Very difficult to order shampoo outside…
Very difficult to order shampoo outside of the normal renewal cycle.
Unable to reclaim loyalty points.
Last representative who contacted me did not accept my request for a renewal, as I had missed there deadline
April 3, 2024
Reply from Oxford Biolabs Ltd.
Thank you for sharing your feedback!
Our CS team has emailed you an invoice with a discount from your rewards balance.
Feel free to get back to them if you need any help. They will gladly assist.
Yours Sincerely,
Oxford Biolabs
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