North Oxford BMW Reviews 

367
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company, consistently mentioning professional and welcoming interactions. Customers frequently praise the friendly staff and efficient service received during routine visits and purchases. Many people highlight the exceptional support provided by specific team members who make the entire process smooth, attentive, and completely stress-free. However, some customers also noted frustrating issues with communication and poor organization regarding scheduled test drives or vehicle viewings. A few reviewers experienced unexpected delays, slow responses, or found that cars were unfortunately unavailable upon arrival. Others mentioned feeling disappointed due to a lack of proper follow-up and insufficient details provided during handover.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting certain team members for... See more

Service

People report positive experiences with service, consistently praising the professional, efficient, and... See more

Customer service

Consumers find customer service to be positive, frequently praising helpful staff members who provide... See more

Product

Users describe ambiguous interactions with product, noting that some vehicles matched descriptions and videos... See more

User experience

Clients share high satisfaction regarding user experience, frequently highlighting a smooth, stress-free, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve had my car serviced at BMW North Oxford a few times now and have always had a really positive, stress-free experience. The team are friendly and efficient, Rozeena in particular has been super... See more

Company replied

Rated 5 out of 5 stars

Just bought a new car from Aayush Khadka at North Oxford BMW He was fantastic in helping us choose the vehicle that worked for us, selecting the specifications, and all of the options. Commu... See more

Company replied

Rated 5 out of 5 stars

I brought my car back in on Saturday 16th to have some minor work done, following a full service in April. Everything was handled in an exemplary way, as I have come to expect from North Oxford. A... See more

Company replied

Rated 5 out of 5 stars

Simply put it’s exactly what you expect from a BMW dealer. Can’t fault them from start to finish. They made the entire process easy and going the extra mile when needed. The staff were excellent espec... See more

Company replied


Company details

  1. Vehicles & Transportation

Written by the company

Welcome to North Oxford BMW, your authorised local BMW retailer, with excellent offers on new and approved used BMWs. Visit us today.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

367 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 54% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(367)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service, lovely cars

I was looked after by Kriste when buying my new bmw m135i and I must say the whole process was very enjoyable with no stress.
I’ve always appreciated the approach in bmw dealerships. There’s nothing i find more off putting than a pushy sales person.
Really love my new car, thank you to all involved in helping me get this special little car.
Particularly Kriste, thank you for all your help.

August 17, 2024
Unprompted review
North Oxford BMW logo

Reply from North Oxford BMW

Hello William, thank you for taking the time to share your fantastic five-star review! We're glad Kristie provided brilliant customer service and delivered a positive experience for you. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Jenna in service was excellent start to…

Jenna in service was excellent start to finish great an excellent service. She is a great asset to BMW north oxford

August 19, 2024
Unprompted review
North Oxford BMW logo

Reply from North Oxford BMW

Hello, thank you for taking the time to share your fantastic five-star review! We're glad Jenna provided brilliant customer service and delivered a positive experience for you. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Excellent Service

I had some issues using the automated logging in process due to some incorrect info on the system. Jodie came to assist and completed the process, making the necessary changes, swiftly and efficiently. I was kept informed of progress and was fully apprised on a couple of minor points to note. An excellent experience.

August 17, 2024
Unprompted review
North Oxford BMW logo

Reply from North Oxford BMW

Hello Garry, thank you for taking the time to share your fantastic five-star review! We're glad Jodie delivered a positive experience for you. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Excellent Service

North Oxford BMW look after both my BMWs and I wouldn't go anywhere else - in fact I travel 50 miles to go there when I have a main dealer within walking distance from my home. The service is always excellent from their friendly and knowledgeable staff, especially Rozeena, Jazmin and Adam.

So many companies treat you like you are there for one transaction - North Oxford treat you like they want you to come back :-)

August 14, 2024
Unprompted review
North Oxford BMW logo

Reply from North Oxford BMW

Hello Andy, thank you for taking the time to share your fantastic five-star review! We're glad the team has delivered many positive experiences for you and we'd like to thank you for your continued loyalty. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Minor parts / service issue

Minor parts / service issue. Matt was very helpful, very courteous, very knowledgeable, very efficient. Thank you.
10/10 Highly recommended

August 14, 2024
Unprompted review
North Oxford BMW logo

Reply from North Oxford BMW

Hello Adrian, thank you for taking the time to share your fantastic five-star review! We're glad Matt delivered a positive experience for you. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Car service was excellent

Car service was excellent, kept me informed, agreed to discount certain costs which was hugely appreciated and were really attentive to my needs as I worked from the show room

August 14, 2024
Unprompted review
North Oxford BMW logo

Reply from North Oxford BMW

Hello Alastair, thank you for taking the time to share your fantastic five-star review! We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Excellent Service, Professional staff

I’ve been taking my current, and previous BMWs to North Oxford for all services.

The service they provide there is second to none, plus they allow dogs! Every member of staff is so accommodating, friendly and professional. I won’t take my BMW anywhere but North Oxford.

August 14, 2024
Unprompted review
North Oxford BMW logo

Reply from North Oxford BMW

Hello David, thank you for taking the time to share your fantastic five-star review! We're glad the team always deliver positive experiences for you. We look forward to welcoming you and your four-legged friends back in the future!

Rated 5 out of 5 stars

Excellent customer service

My car was serviced last Monday, and I was extremely impressed by the customer service. The process was smooth and efficient, with consistent updates from start to finish. Many thanks to Jodie, the service advisor, for her excellent assistance.

July 29, 2024
Unprompted review
North Oxford BMW logo

Reply from North Oxford BMW

Hello Joanna, thank you for taking the time to share your fantastic five-star review! We're glad Jodie delivered a positive experience for you. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Part exchanged motorbike

Part exchanged motorbike, served by Ben. Who was brilliant, and nothing too much trouble and an absolute credit to your sales team and very happy with my BMW motorbike.
Thanks again Ben

Kev

July 26, 2024
Unprompted review
North Oxford BMW logo

Reply from North Oxford BMW

Hi Kev, thank you for leaving us a 5 star review! We look forward to seeing you again in the future.

Rated 1 out of 5 stars

Visited yesterday

Visited yesterday, looking for a new or nearly new 2 series a active tourer. Reception didn't raise their heads to give us a greeting. Loads of staff all sitting at desks. A few rushing about but nobody asked what we wanted as we wandered about the showroom. After nearly an hour of "kicking tyres" we gave up. Next stop, Swindon, although we live locally

July 26, 2024
Unprompted review
North Oxford BMW logo

Reply from North Oxford BMW

Hi Geoffrey, thank you for taking to time to share your feedback. We never like to leave a customer unhappy, we are keen to discuss your recent visit in more detail, please email our marketing team marketing@williammorgangroup.co.uk so we can investigate this further.

Rated 5 out of 5 stars

Delivering outstanding automotive services at it’s best

Amanda in the service reservations department was so quick at reacting to a drive train warning shown the car, she liaise with other departments to do a remote diagnostic check, ordered the parts and booked in the car for the work to be done by lunchtime the next day. thank you Amanda. 5 star service!

July 24, 2024
Unprompted review
North Oxford BMW logo

Reply from North Oxford BMW

Thank you for taking the time to leave a five-star review! We're glad to hear that Amanda provided fantastic customer service and delivered a positive experience.

Rated 5 out of 5 stars

Great

Great, Alex & Seb always very helpful in service providing and sales of equipment

July 23, 2024
Unprompted review
North Oxford BMW logo

Reply from North Oxford BMW

Thank you for taking the time to leave a fantastic five-star review! We look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Fantastic service for my service and…

Fantastic service for my service and mot ! Bonus car valet too!! Rozeena was a fantastic service advisor and kept me up to date with timings while waiting! 5 stars!!!

July 12, 2024
Unprompted review
North Oxford BMW logo

Reply from North Oxford BMW

Hi Nicola, thank you for taking the time to leave a review, we're delighted your recent experience was such a positive one with Rozeena. We look forward to seeing you again.

Rated 5 out of 5 stars

Brilliant experience

Brilliant experience, very fast and effort service. Thank you!

July 12, 2024
Unprompted review
North Oxford BMW logo

Reply from North Oxford BMW

Thank you for taking the time to leave a fantastic five-star review! We look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Great Service

Fantastic work from technician Damien who carried out the work on my vehicle & service advisor Jenna from North Ox BMW. :)

July 10, 2024
Unprompted review
North Oxford BMW logo

Reply from North Oxford BMW

Thank you for taking the time to leave a fantastic five-star review - the team will be delighted to hear your feedback. We look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Great Service

What a great company to deal with. They somehow manage to make every customer feel they are the only one. Receptionists, Service receptionists and all staff are polite, efficient and friendly, and if you think that makes them expensive you are mistaken. Today the major service, MOT, and recall work took longer than they had originally quoted in terms of waiting time. As recompense I was set up with a beautiful 330 M saloon for the day plus a reduction on the Invoice. You can’t get that sort of action elsewhere. Well done and thank you especially to Rozeena.

July 10, 2024
Unprompted review
North Oxford BMW logo

Reply from North Oxford BMW

Thank you for taking the time to leave a fantastic five-star review - the team will be delighted to hear your feedback. We look forward to welcoming you back in the future!

Rated 5 out of 5 stars

What a great experience

What a great experience, professional, friendly and efficient. Jodie was outstanding as was the service team behind her.

July 4, 2024
Unprompted review
North Oxford BMW logo

Reply from North Oxford BMW

Hello, thank you for taking the time to share your fantastic five-star review! We're glad Jodie and the team provided brilliant customer service and delivered a positive experience for you. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars
North Oxford BMW logo

Reply from North Oxford BMW

Hello David, thank you for taking the time to share your fantastic five-star review! We're glad Rozeena provided brilliant customer service and delivered a positive experience for you. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Jodie was exceptionally helpful and…

Jodie was exceptionally helpful and made sure my Mum’s was serviced at short notice. She went over and aboard of what I expected.

June 5, 2024
Unprompted review
North Oxford BMW logo

Reply from North Oxford BMW

Hello, thank you for taking the time to share your fantastic five-star review! We're glad Jodie provided brilliant customer service and delivered a positive experience for you. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

First class service

First class service! My app notified me my vehicle needed a recall. I had a booking made for the same week. Car was in and out in great time. The service department is second to none and kept me informed of the progress. Would give more stars if it was possible. All of the service advisors were so welcoming and helpful. Thanks North Oxford!

June 28, 2024
Unprompted review
North Oxford BMW logo

Reply from North Oxford BMW

Hello Alex, thank you for taking the time to share your fantastic five-star review! We're glad the team delivered a positive experience for you. Thank you for choosing us as your retailer and we look forward to welcoming you back again in the future.

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