Pace Ward Insurance Reviews 59

Phoned for insurance on a performance car couldn't give me a quote straight away said the person I needed was on the phone.... Asked to be called back the next day then spoke to someone who took more details but still couldn't give me a quote over the phone very odd. I asked for an email to be sent once they had finalised a quote never received one. The car I was trying to get a quote for was already insured with a different reputable company well known up for renewal but thought I would get a comparison quote from a different specialist???? Wouldn't bother again in my opinion not very professional and they are not bothered about customer relations and new business.

A lot of people think insurance is insurance – and they go the cheapest option from comparison sites on the net.

I recently had a complicated claim for a rental house – and was really glad that I had instead gone to Pace Ward.

Not only had they ensured that I was properly covered, but I didn’t have to endure hours ‘hanging on the telephone’ for call centres to get things resolved.

The team were brilliant, they kept me informed and got the claim pre-approved, so that when the work was completed, the payout came in record time.

Insurance is like many things, the cheapest is fine, unless anything goes wrong – what you really need is value for money. With Pace Ward, I received practical, professional advice on the right policy and had the support that goes with it. I wouldn’t hesitate to recommend their services.

Pace Ward excel at the service end of this industry. I’ve used them for a few different products and like all insurance products, you only know how good they are when things go wrong. Reassuring and professional throughout, the experience has been refreshing and I hope to continue doing business with them in the future.

Ashley provided excellent service throughout my claims process. He was extremely helpful and supportive at every step and even called to check that I was happy with the repair work at the end of the claim.

I asked Paul from Pace Ward to quote for our company insurance at short notice, due to a price hike by our existing provider. They provided Proffesional Indemnity, Employers Liability and a couple more. Can't fault them, timely, improved our cover and saved us money. What more can we ask for.
Thanks to the team at Pace Ward.

Great service. Quick, professional and a pleasure to do business with. Paul looked after us and had the paperwork sorted very quickly. Definitely knows his job and this reassures us as customers. Highly recommended. Thank you!!!

My commercial insurance needs were quite complex and 'non-standard' but Paul gathered all the info and was able to make it clear and easy for me to understand. He also responds really quickly and got cover sorted at very short notice. Highly recommended.

Ashley was great and helped with getting things sorted as soon as possible. Helped me chase Things up and also kept In contact with me constantly to make sure everything was going in order of how i wanted it. Excellent customer service and very polite on the phone

Seem less service as always. Paul a credit to his profession, knowledgeable and professional!!
Takes all the hassle out of insurance, which is normally worst job of the year,,,, thank you!!

Edited after speaking with the office manager this morning:

Unfortunately there is nothing in place to avoid missing or misplaced emails that do not ‘bounce back’.

Even with update details i still did not receive my renewal.

Having called in for a second time yesterday, when it became clear that my profile of a single vehicle did not fit the business (pace ward) I should have been advised if this.

Having now verbally been given my renewal figure of just under £1500, which is a ludicrous figure in its own right, I obtained alternative insurance elsewhere via a different provider.

I hope that pace ward learn from their experience of over calling electronic communications as a sole method of looking after customers as it cannot and should not be relied upon in circumstances of the importance of vehicle insurance.

Although the final responsibility is with a driver, a good broker ensures their customers at the very least are in possession of the facts regards their insurance.

As a result, I still do not recommend pace ward as I feel having been a customer for over ten years, I was at least worthy of a follow up letter in the post. Don’t skimp on 50p 👍

In any event I was to be left uninsured at the end of yesterday and forced to source insurance elsewhere.

Learn from the error, put things into place to deal with these things as a responsible broker 👍

Edit to add after response:

Although it would seem that you made every attempt to contact me and I managed to successfully receive a no claims letter by email, this does not remove the fact that I had nothing else from you.

You seem intent on lodging the blame with your customer, seem to have learnt nothing from what’s happened and you are perfectly able to post a letter without spreading covid 19 so that is a very weak excuse.

I’m please to see you have written a huge paragraph of blame directed at me exonerating yourself with comments like ‘we checked to make sure there was a handshake’ on the server.

Considering the domain you emailed WAS UNHOSTED I’d love to know how your magic server managed it.

You have learnt nothing from this at all, haven’t addressed the issue with regards to unsuitability of single cars with yourself which could have been done on the call I made to update details.

You failed to do so with every opportunity you had, admittedly not many, but you did have the option.

Consider training your staff on that material fact.

As for spouting about how an unhosted domain with no server could handshake with your mx…..diatribe.

And so the review drops back to a 1.

Once again Paul Whiston has done us proud. Excellent knowledge and service, 10/10 every time.

Excellent customer service, friendly and very helpful. They have saved my company thousands £££ on our yearly insurance renewal.

Charged a huge amount for a mere 6 weeks on cover, then told I have to wait 8 weeks for the rest of my money back

Contacted Paul today, as I was looking for comparative quotes on my commercial vehicle insurance. Got an immediate response and within minutes had my renewal sorted, along with a massive saving on the premium. A great one-to-one service and a fair price. Will definitely be back in touch when my public liability policy comes up for renewal.

Second time I've been insured with Paceward. First a modified m140i and then a heavily modified civic K20 Turbo. These guys have saved me thousands on both occasions. Spoke to Joel on both occasions over the 2 years. Great service, great experience and always a stress free call! I have personally recommended a few friends and all have had the same experience!

I've been with Pace Ward for about 10 years since I had a modified Evo 5. This year last year I bought an unmodified ST3.I got a slightly cheaper quote from another company but decided to stay. I'm really glad I did now because when the ST was stolen Debbie and the team have been absolutely brilliant. They can be reached easily on the phone with no queuing and offer useful help and advice. Thanks to Debbie and Nicola. You've made a traumatic time a lot more bareable

Excellent, professional and fast service from Dan and the team at Pace Ward. Everything is handled by a person and not through websites or automated calls. Would highly recommend.

I had Debbie From Pace Ward working on my claim. Genuinely enjoyed the conversation and the help from Debbie in particular. Nothing was too much trouble and given the current climate with COVID etc , she kept me posted all the way and explained everything clearly and positively and just makes things so easy and hassle free.
A huge THANK YOU for your help and Pace Ward for doing right by their customers. An even bigger thank you to Debbie for making what was a difficult situation for me with great support. 😊

I had Debbie From Pace Ward working on my claim. Genuinely enjoyed the conversation and the help from Debbie in particular. Nothing but professional and even though I was struggling myself especially with these times Debbie made my experience with Pace Ward easy, straightforward and I felt I was leaving everything in very capable hands.
A huge THANK YOU for your help and Pace Ward for doing right by their customers. An even bigger thank you to Debbie for making what was a terrible situation for me as easy as it could be with great support alongside. 😊

Professional service and advice offered by Paul.
Would highly recommend.