Packbackbooks Reviews 70

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Packback.com is a true game changer! With the unique option to rent a textbook by the day for less than $5, Packpack offers a cheaper alternative to buying expensive textbooks. This company is a tool... See more

Rated 5 out of 5 stars

PackBack provides college students with an alternative for over priced and under used "required" textbooks. After receiving my free rental I was hooked. I use PackBack all the time and saved so much... See more

Rated 5 out of 5 stars

Finally a company that understands how hard money is on college students. I'm a junior in college and I wish I knew about packback earlier because it would've saved me tons of money. Textbooks through... See more

Rated 5 out of 5 stars

Packback has changed the way I use textbooks in school! I got singed up by a rep at my school with a free rental and started using their Redbox style pay per day digital textbook rentals. An awesome c... See more

4.7

Excellent

TrustScore 4.5 out of 5

70 reviews

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Rated 1 out of 5 stars

Non existent customer support and terrible service

Purchased an ebook for over $65 and was unable to open. Tried on multiple devices to troubleshoot. Attempted to reach customer support 6 times over two days. Never reached a human nor received call back. Class in in progress and no textbook. Guess will try Cheggs and go through credit card dispute so I can get my $$$ back from this useless service.

September 13, 2015
Unprompted review
Packbackbooks logo

Reply from Packbackbooks

Hi there,

My name is Jessica and I'm one of Packback's cofounders. I am so sorry that you had trouble with your book and weren't able to get through to our customer service team. We will of course refund you fully for your purchase- can you please email me at Jessica at Packback dot co, and I'll get you all set up with a refund? I would just need to know your first and last name, or your email, so I can locate your rental.

I want to sincerely apologize for your less than awesome experience on Packback. We are a very small student-founded startup, and we had an unexpectedly large volume of new students this semester which bogged down our customer service team.

That is no excuse, but I just wanted to let you know where we were coming from. I really personally appreciate you finding us and giving us a try and I hope we can do more to support you next semester. When you email me, I'll make sure to get you a coupon for next semester --along with a promise that we will have worked out the bugs that you experienced this semester and will be there for you with much better service in the future if you do run into any issues. We are far from perfect right now, but we genuinely care about helping you save money, get your books and get more value out of school.

Hoping to hear from you soon so I can refund you completely,

Jess Tenuta
Cofounder & Head of Design
Packbackbooks.com

Rated 5 out of 5 stars

Game Changer!

Packback.com is a true game changer! With the unique option to rent a textbook by the day for less than $5, Packpack offers a cheaper alternative to buying expensive textbooks. This company is a tool that every students needs to take advantage of. As a senior nearing graduation, I wish I discovered Packback freshman year! I could have used the extra cash I would have saved.

August 24, 2015
Unprompted review
Rated 5 out of 5 stars

Great Alternative for College Students

PackBack provides college students with an alternative for over priced and under used "required" textbooks. After receiving my free rental I was hooked. I use PackBack all the time and saved so much money. I'd recommend it to any college student looking for a way to save money and still have all their required texts. They have a wide selection of texts and if you can't find a book you need, the comparison tool helps find the cheapest options for the book you're looking for. Great website!

August 10, 2015
Unprompted review
Rated 4 out of 5 stars

New and innovative!

I love how this company rose from Shark Tank and how great they are. I only needed a few text books, and I used them to buy mine. They found me the least expensive options available, and I checked back, and they added several titles. They help save so much money, and their site is easy to use and find what you need. I just wish they were around before I became a junior. But I can save hundreds when I go through my senior year and graduate school with them, so I'm glad I know about them now!

April 26, 2015
Unprompted review
Rated 5 out of 5 stars

Revolutionary!!

I wish I knew about Packback before I started this school year! The amount of money I could have saved on textbooks is ridiculous. This is seriously one of the better ideas to come from a start-up company and it's something that college students everywhere can relate to.

April 21, 2015
Unprompted review
Rated 5 out of 5 stars

Wish I knew about this earlier!

Finally a company that understands how hard money is on college students. I'm a junior in college and I wish I knew about packback earlier because it would've saved me tons of money. Textbooks through the campus bookstore are way too overpriced and Packback helped me find the cheapest textbooks . Also now I can sell back my books for the highest buy back price instead of getting barely any money back from the campus book store. Great company, thank you!!

April 19, 2015
Unprompted review
Rated 5 out of 5 stars

Awesome company, awesome idea!

As a college student, this website makes using textbooks easy and cheap. It really does save me hundreds of dollars per semester by offering $5 daily rentals. I would honestly encourage everyone to look into this company and use it.

April 10, 2015
Unprompted review
Rated 5 out of 5 stars

so glad my friend told me about this!!

I saved a ton of money thanks to Packback!! The prices were definitely cheaper than any of the bookstores near me. The website was also super reliable, and I was able to sell textbooks back to them. Would definitely recommend to friends!!

April 10, 2015
Unprompted review
Rated 5 out of 5 stars

Super Convenient!

Definitely recommend to all college students! I saved almost $200 on textbooks this semester. It is also reassuring knowing that if I do have to buy my textbook after renting, I get all money back that I spent on one day rentals.

February 17, 2015
Unprompted review
Rated 5 out of 5 stars

Great Tool & Prices

My favorite part about the company is the price comparison tool. I don't always need textbooks, so this feature keeps me coming back to the website!

February 15, 2015
Unprompted review
Rated 5 out of 5 stars

Packback really helps with financial concerns!

Packback offers students the opportunity to feel stress-free about purchasing college textbooks. Many students attend college on financial aid, or with minimal money in their pockets. With Packback, buying the necessary, multiple and of course, expensive textbooks is not a problem because students only have to pay when they actually need to use them. No longer do students have to waste their money on textbooks when they run the risk of never even cracking them open!

February 4, 2015
Unprompted review
Rated 5 out of 5 stars

Packback offers students the ability to save so much!

Although Packback doesn't have my textbooks on the site yet, I continue to check each semester and use the great price comparison tool to see the lowest prices to buy my books! At the end of the semester, I know I can get the best value for my books through Packback as well.

January 16, 2015
Unprompted review
Rated 5 out of 5 stars

Love the Price Comparison Tool!

While they didn't have her specific book for daily rental yet... I shared packback with my roommate and she saved over $150 on text books using the price comparison tool. Great way to save a ton of time and money!

January 14, 2015
Unprompted review
Rated 5 out of 5 stars

Love this website!

Its a great way to save money on textbooks! It lets us rent and sell textbooks for very cheap which otherwise would have been very expensive.

January 12, 2015
Unprompted review
Rated 5 out of 5 stars

Packback makes it so easy to decide

Using the price comparison tool on the website made it extremely easy to allocate my best options for my textbooks! Not only that, but I can just rent the textbooks I don't really need for just a couple days or so for extremely cheap. Thanks Packback!

January 6, 2015
Unprompted review
Rated 5 out of 5 stars

Sell Tool

The sell tool on Packback helped me get over $300 for my textbooks from last semester. If I had sold them through my University I would have gotten around $150, so Packback doubled my money. The sell tool is such a great idea and is such a help to students. I highly recommend using Packback.

December 26, 2014
Unprompted review

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