Packhelp Reviews 

The finished boxes are very nice & fit with the original image I had pre-production. Few small issues along the way. Overall good experience with Packhelp. Custom charges & extra invoices were not ideal and will most likely mean we will not outsource packaging materials from outside of the UK.

Great bags, fast delivery, thanks!

Everything happened how Monika said it would , no delays no issues...full support from here every time.

The paper cans I ordered for my client were a thing of beauty. It was easy to follow their artwork spec. Great customer service and high quality products.

Amazing and reliable team that was able to fulfil a request in short notice. Marta, Monika and Michal really made a difference. Your go-to people when it comes to custom boxes, no doubt.

The quality of the product was superb and the team were very helpful. When ordering, it does not specify how long the order and delivery will take which sadly was longer than expected. Had I known this from the outset, I wouldn't have placed the order due to timelines.

Great quality, I ma happy with my order

Really pleased with the service and delivery. Also the products are great quality.

We have been a regular and frequent customer for three years now! Simply the best packaging supplier :) Products are great, well priced, and their team is always helpful!

Literally the slowest company in the world. Ordered 60 boxes with my logo on a month ago and it says expected delivery is still another month away. I don’t want or need them anymore

Great products, super easy to order and amazing support team :)

Monika at Packhelp has been extremely helpful and provided excellent customer service. She is always willing to help and ensure that we are happy with the service and the products we have recieved have been perfect! Couldn't recommend them enough :)

Dear Packhelp, I love you! You’ve readjusted and vectorised my designs for free, did a great job with the printing and shipped my boxes earlier than planned 👍🏻👍🏻 very pleased.

Packhelp provide great products, great communication and they often surprise and delight, beating the estimated ready date. Natalia and Marta provide exceptional service for our custom made ecom mailers, it’s always a pleasure to deal with them

Amazing packaging, collaboration and Customer Success Team 💙

We had a very nice experience with Packhelp, they guided us trough the whole process to customize our Product. Very Happy with the Result.

Happy as always.
Great communication, fair prices, super quality.

Nightmare from start to finish...

I placed what should have been a simple reorder from Packhelp yet every step was an actual nightmare. For starters, there's no way to easily reorder so you have to reach out to customer service. They took ages to respond and I'd have to follow up multiple times.

Additionally, whatever courier company they are using are rude and unhelpful. They don't follow with Packhelp's instructions and they ship the order on a pallet as one teetering tower and expect that you are supposed to be able to easily receive that.

The delivery guy refused to help and left me with 1500 boxes in the middle of the street - I had to unload them into my location by grabbing one stack at a time...with no outer boxes, it was the most inefficient experience ever.

I will make sure to go out of way for to never place a reorder with Packhelp because I am truly in awe at how awful this was.

Have emailed them multiple times, no response, have filled out their online form, no response.
Most my order was correct however the tissue paper I ordered has been printed in the wrong colour and they haven't got back to me since.