Good quality in general, just the support wasnt that quick and dificult to reach on the phone, but they respond a couple of days later and solve my issue. thanks.
Company replied
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See what reviewers are saying
Edyta was incredibly helpful in resolving an issue with a lost package. They replaced it with a new batch as soon as I brought it to their attention that it was lost somewhere in the transport company... See more
Company replied
Thanks, the order was easy and the design process visually pleasing. I did get nice service support and look forward receiving the paper tape, hoping it will look and feel great and has a satisfyin... See more
Company replied
All in all, a super support in the realisation of our project. We commissioned a small folding box. The design was often changed on our side and the timing became increasingly tight as the producti... See more
Company replied
Company details
Written by the company
Schluss mit langweiligen Kartons! Ansprechende Designs mit dem Online-Assistenten erstellen − easy! ✅ Ab 30 Stück ✅ Ab 0,26 €/Stück ✅ kostenlose Lieferung ✅ Öko ✅ 0,00€ Setupkosten
Contact info
Eichhornstraße 3, 10785, Berlin, Germany
- hello@packhelp.de
- www.packhelp.de
4.5
Excellent
591 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Quality Perfect Perfect!
Quality Perfect Perfect!! But delivery is so so so late :) Thanks anyway
January 9, 2024
I had a fantastic experience with…
I had a fantastic experience with Packhelp. The service felt incredibly personalized, especially considering it was my first large order with them. They patiently answered all my numerous questions, and the packaging I received is perfect!
January 4, 2024
EXCELENT support
I am very happy with the support I got from the Packhelp team. They make sure to find the best solution in order for get the project under the budget I presented. I got support during the entire process which was very helpful since this was the first time we were ordering from Packhelp. They make sure to pass very important information to their delivery partners. Overall I couldn't be happier. Everything went according to plan and it felt very stress free which I truly appreciate since we are just starting out as a small business. The boxes we order are perfect and we for sure will be keep working with Packhelp in the future.
December 18, 2023
Quick and friendly support
January 3, 2024
Nice customer service
November 7, 2023
Nice boxes
Nice boxes, great option to put your own design on it, great customer box ;)
well printed and fast delivery
we used this service several times and we'll use next year again ;)
November 9, 2023
Great communication and solution…
Great communication and solution finding for a custom project.
Excellent customer service and great execution.
June 14, 2023
Reply from Packhelp
Thank you for your feedback!
Reply from Packhelp
Herzlichen Dank für Ihr Feedback! Wir freuen uns, dass unser Service Ihre Erwartungen erfüllt hat 😊
Does not deliver
April 13, 2023
Reply from Packhelp
We apologize for the inconvenience. One of our agents will contact you shortly to solve the issue.
super poor service
I wanted to shift our complete packaging volume to Packhelp, but was not even able to receive the most basic information about their boxes. Seems like the sales team (Mateusz) is not really looking to make sales. Very disappointing.
April 21, 2023
Unprompted review
Reply from Packhelp
We're very sorry to read that! One of our reps will contact you shortly.
Reply from Packhelp
Julian, thank you for your review! 🥰
I met a great person who helped me so…
I met a great person who helped me so kindly with a big patiency so that finally I received my boxes.
Thank you very much. Alice Bopp
March 13, 2023
Unprompted review
Reply from Packhelp
Alice, we're delighted to read that! Thank you so much 🥰
Thanks
Thanks, the order was easy and the design process visually pleasing. I did get nice service support and look forward receiving the paper tape, hoping it will look and feel great and has a satisfying strong grip for our international parcels.
Best wishes from Berlin.
Hoping the tape will arrive maybe even a bit earlier than 1 month : )
March 20, 2023
Reply from Packhelp
Thank you for sharing, we're delighted to read that! 💙
Great quality and service!
Great quality and service! 100% recommend!
February 1, 2023
Unprompted review
Reply from Packhelp
Bea, we love to read that! Thank you 💙
The adhesive strip does not work very…
The adhesive strip does not work very well. We've had to use additional stickers to make sure our boxes do not open during shipping.
December 15, 2022
Reply from Packhelp
Kamila, thank you for your honest feedback! It helps us improve our services 💙
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