Our brand has filed a small complaint regarding our last order and Bartłomiej, the Customer Support Specialist, was very kind and helpful during the full process. He was even reminding himself if we h... See more
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Faced with a problem, an agent (Róza) took charge of me almost immediately. She was able to give me precise answers to my questions, and proposed quick and simple solutions that were completely adapte... See more
Slow, vague, hard to reach. I feel like I lost so much time on this just for waiting on one of the team member to get back to me. An exchange that could take 10 min on the phone took a week talki... See more
It is not the first time that I order some products from Packelp and they have the best price/quality ratio. They are also very caring for their customers, last time I was in a hurry because I forg... See more
Company details
Written by the company
Soyez créatif! Notre application web permet à tous de concevoir et de commander facilement des emballages personnalisés. ✅ La livraison gratuite ✅ Commandes à partir de 30 pièces ✅ A partir de 0,26 € la pièce.
Contact info
Kolejowa 5/7, 01217, Warsaw, Poland
- hello@packhelp.fr
- www.packhelp.fr
4.5
Excellent
845 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Update Faulty boxes.
I ordered boxes with a sleeve. The package arrived Friday and I discovered that the sleeves to not fit the boxes. Too bad for me, I had a two day market on Saturday and Sunday and no boxes for customers. Oh, and I paid extra to have these boxes delivered on time for the market.
No phone number for contact, only their CHAT ( which is still closed at 10h30 on a Monday morning) and a bot responding to my emails.
Completely disappointed because the site promised so much ( is sooooo expensive) yet couldn't even make the product correctly.
Update as soon as I am contacted....if ever I am contacted.
So , UPDATE: I was eventually contacted later on the 28th, after lots of back and forth Packhelp decided it was a production problem and fully refunded my order. For that I will bump them up to 3 stars, but I still don't have boxes that work.
June 28, 2021
Reply from Packhelp
Hello,
Thanks for your feedback! We can see that the situation was resolved for you and you've accepted our refund offer. Let us know if you need anything else!
Good quality and many possibilities
I use Packhelp boxes for my e-commerce. Many dimensions and possibilities of customization. The after-sales service is very good.
May 26, 2021
Unprompted review
GOOG
very good
Must be good to be able to print inside only
And to have different type of boxes
April 30, 2021
A GROUP FULL OF GREAT PERSONNALITIES…
A GROUP FULL OF GREAT PERSONNALITIES THANK YOU :)
REGARDS
STEVENSON FROM PARIS
April 28, 2021
Unprompted review
Très bon service client
April 28, 2021
perfect first delivery
April 8, 2021
Everything's ok, but long delivery
The order process is very good, product suggestions are sharp, but delivery dates are kind of far away, which could lead to choosing alternatives instead.
Good luck, the products look very good!
Julien
April 5, 2021
4,8 out of 5
Very easy to use website, fair pricing. Wish you would give more updates regarding my order. I can't do decimals with the provided rating system, but if I could, I would rate 4,8 stars out of 5. Haven't received my products yet but I can tell there wont be any issues regarding quality, size, print, etc. so I would definitely shop again!
January 25, 2021
The customer service is always very…
The customer service is always very helpful and reactive, and the products very good.
I'm happy to count them as my providers!
December 10, 2020
Too slow I still do not have my boxes
October 20, 2020
Reply from Packhelp
Hello, we're very sorry to hear that you did not receive your packaging yet, one of our dedicated agents will contact you shortly 💙
Excellent service
Excellent service! Packhelp employees were very friendly!
July 22, 2020
Unprompted review
Better quality than I imagined very good
January 28, 2020
Unprompted review
Reply from Packhelp
Yay! Thanks Michelle! We're so happy to know that you're pleased with your boxes! 💙
Although I had some issues with DPD…
Although I had some issues with DPD (the deliver company), Packhelp seems to be a serious company, reactive and comprehensive when I sent an email to explain the issues I had with DPD. I just received my package in perfectly good shape. So far, I am satisfied.
January 16, 2020
Unprompted review
Reply from Packhelp
Thanks so much for your patience while we sorted the matter with the courier. 💪🏻 We are certainly keeping a close eye on them with our deliveries. We are so glad to hear that you are happy with your packaging! Please do not hesitate to reach out to us if you need anything else 😄📦💕
bad customer service
bad customer service, and poor responsiveness.
No answer to emails and no answer to the phone either!
September 19, 2019
Unprompted review
Reply from Packhelp
Dear Arthur, we are sorry for the inconveniences you faced. We were trying to get in touch with you to address those issues and find a proper solution, but it seems that you're no longer a part of the company which was placing the original order and we're only getting auto-replies. Still, it's worth mentioning that since your order we have grown a lot and improved our Customer Service, which is now way stronger and much more responsive!
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