Easy enough to arrange online stating loc date and time frames. After some slight confusion on Pick Up date as they needed confirmation of pick up date/time, for some reason, all went very well. D... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything went well with the delivery itself. My only complaint is that the tracker predicted a Friday arrival, but the package only came on Monday. Once I called, the staff was helpful and confirmed... See more
Company replied
I used the online Packing service to Send documents overseas. It was much cheaper than all the other courier services but you need access to a printer. Once all labels printed, I dropped off to my... See more
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I used Pack & Send to get an art deco mirror packed ready for the plane back to the UK. Fragile, odd shaped, old and one of a kind I'd explored various ways and other companies who were either way ov... See more
Company replied
Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contact info
4.0
Great
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
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Delivery right on time
Delivery right on time. Very affordable rates. Good customer service. I was a bit reluctant to use their service for sending an expensive item interstate, but now I am glad I used their service.
Highly recommended. 5 🌟
July 27, 2026
Unprompted review
Amazing Expereince
The entire process was smooth from easy booking, timely pickup and efficient delivery. Thanks to the entire team
July 15, 2026
Unprompted review
EASY TO USE SERVICE
Easy to book and pay online and have parcel collected from your own house. Tracking works well. Cost is competitive with other carriers.
July 9, 2026
Unprompted review
Used for a marketplace purchase
Used for a marketplace purchase, first time for me i was so nervous but it ended up being so easy and worked flawlessly!!! I have the confidence to do this again now.
July 22, 2026
Unprompted review
Pack and Send - Sydney Pyrmont
I deal with the Sydney Pyrmont , Johnny Tao, I have been dealing them for a number of years now , and their service is impeccable, always reliable and well packed. The Pack and Send tracking system could be significantly better , but otherwise great service.
July 23, 2026
Unprompted review
Pack N Send online services Australia…
Pack N Send online services Australia are fraudulent. They have debited my credit card, one month after I sent two parcels, saying the two separate $50 additional charges were for additional services. I paid this company the amount quoted for delivery. Surely, there would be communication prior if there was any issues, but under the cover of late night, I receive two PayPal notifications of the debit transactions. PayPal have within two hours responded with a NO REFUND response. So PayPal are as fraudulent as Pack N Send. The invoices have NO actual reason for the charges, just ADDITIONAL CHARGES. I won't stop until I get this money back, I'm presuming these hucksters are randomly charging client accounts with their authorisation powers. Scum.
July 17, 2026
Unprompted review
My new wheels courier
Ive been using pack and send since 2009. Usually for bulkier items. This time I used them for a set of wheels/tyres. Door to door service between capitals in 3 days. Price was right, service was easy. My new replacement for eGo/hunter.
July 13, 2026
Unprompted review
Reply from PACK & SEND Australia
Thank you for being a customer since 2009! We are glad we could get that freight moved so quickly and easily for you at a good price.
We appreciate the support and look forward to handling your shipments for years to come!
PACK & SEND...WAKE UP!
I have conducted business with Pack & Send for over the last 10 years sending consignments all over Australia with great success. Unfortunately the last few shippments have been a nightmare. P&S use Aramax for local deliveries and they are hopeless with consignments taking up to a week to even be collected. P&S are aware of this and and need to act. So, I've gone back to Australia Post for local deliveries, yes a few extra dollars but no irate customers!
July 17, 2026
Unprompted review
My parcel was delivered with no nonsense
My parcel was delivered with no nonsense, in 4 days to the correct address , intact and undamaged. The price was good and the staff were helpful in assisting me with my enquires.
July 8, 2026
Unprompted review
Reply from PACK & SEND Australia
Thank you for taking the time to share your review! We aim to make shipping as straightforward as possible, so it is great to hear that everything arrived in great shape, on schedule, and at a fair rate.
Our team takes pride in being there to help when questions come up, and we really appreciate your support. We look forward to assisting you again on your next shipment!
Reply from PACK & SEND Australia
Thank you for the review! We are always glad to hear when our team provides a helpful hand and a smooth experience.
We appreciate you taking the time to drop us a note, and we look forward to assisting you again in the future!
Clear and easy to understand webpage
Clear and easy to understand webpage. Once you have your measurements and weight, you're only moments away from obtaining the quote for delivery of your package.
The package was picked up on schedule.
Pricing is very competitive.
July 7, 2026
Unprompted review
Reply from PACK & SEND Australia
Thank you for taking the time to leave us a review!
We work hard to keep our online booking process quick and intuitive, so it is great to know the quoting tool made things easy for you. It is also fantastic to hear that the collection went right on schedule and that our pricing provided great value.
We appreciate your support and look forward to managing your next delivery!
they collected and delivered and kept…
they collected and delivered and kept me informed
July 1, 2026
Unprompted review
Reply from PACK & SEND Australia
Thank you for taking the time to leave a review!
Keeping our customers updated every step of the way is a top priority, so we are glad to hear the entire journey went smoothly for you.
We appreciate your support and look forward to helping you out again next time!
Very easy to use online booking…
Very easy to use online booking service. Backed up by Troy's exceptional customer service at Melbourne Central office. Parcel arrived at destination very promptly. Online tracking comprehensive.
July 12, 2026
Unprompted review
Reply from PACK & SEND Australia
Thank you for sharing your experience. It is great to know that our digital booking platform and detailed tracking features gave you a seamless experience from start to finish. We are especially pleased that Troy at our Melbourne office provided such standout support to back it all up, and that your shipment arrived ahead of schedule. We will make sure Troy gets a well-deserved pat on the back, and we look forward to assisting you again next time.
Booked pickup, took two days for courier to arrive.
Booked pickup, nobody turned up for two days, not contact, no notification.
July 2, 2026
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback.
We're sorry to hear that your collection did not occur as expected.
We note that this booking was made through our Online Self Service platform, which is a DIY service. While participating carriers generally collect within the estimated timeframe, collection times are estimates only and delays can occasionally occur due to operational demands.
We understand this would have been frustrating and appreciate you taking the time to share your experience. Your feedback has been noted as we continue to work with our carrier partners to improve service levels.
Great Freight Company
Ease of sending a parcel with the online quote system.
Fast and efficient service.
Would definitely use again.
July 9, 2026
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback. We are glad to hear that our online quoting system made the initial process straightforward and that the overall delivery was handled smoothly. Providing an efficient experience from the first click to the final drop-off is exactly what we aim for. We truly appreciate your support and look forward to managing your shipments again in the future.
Philippines
At the initial start, you must provide greater disclosure about what is included in an online order, and a full-service order arranged in the shop.
There must be more effective communication between you, the outsourced global courier company, and the customer.
Communication must be proactive, not reactive to issues encountered during the shipment.
Ultimately, I got charged a very expensive price and I was extremely underwhelmed by the commiserate value provided for the price charged.
The whole experience was very disappointing.
June 26, 2026
Unprompted review
Easy to navigate booking
Easy to navigate booking, excellent communication through out transaction
July 6, 2026
Unprompted review
Reply from PACK & SEND Australia
Thank you for taking the time to leave a review. We are delighted to hear that you found our booking system intuitive and that our team kept you well-informed from start to finish. Maintaining clear, consistent updates is a top priority for us, so it is great to know you had such a seamless experience. We appreciate your business and look forward to assisting you again down the track.
Very special package
I used pack and send to transport a very special package from Adelaide to Queensland. The ordering online was very straightforward, the pick up and drop off were excellent, the package arrived safely and the cost was excellent. I would definitely use again.
June 18, 2026
Unprompted review
Reply from PACK & SEND Australia
Thank you for sharing your experience. Moving a precious item across the country can be stressful, so it is great to know the entire transit from Adelaide to Queensland went seamlessly. We always strive to make our online platform user-friendly, while ensuring our physical handling and pricing remain highly competitive. It is fantastic to hear we delivered a smooth, cost-effective result for you. We appreciate your support and look forward to managing your logistics again down the track.
Several issues
Several issues. This was a recipient organised delivery. The online forms were clunky & unclear in this regard, & the recipient had to send the pickup forms to the person packing the item. (Much better if the recipient could simply provide the "packers" email). In addition, delivery firm's contact advice seemed to think i was both the pickup person & the receiver. Also provide delivery firm's name prior to paying to give me option of declining.... have had poor experience with the firm you appointed.
June 26, 2026
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback. We appreciate you taking the time to share your experience. As this shipment was arranged through an Online Self Service booking, some of the communication and documentation is generated automatically based on the details entered during the booking process. Carrier allocation is also automated and selected based on the service booked and shipment requirements, rather than being chosen individually prior to payment. Your comments regarding the booking process and communication have been noted, and we appreciate the feedback as we continue to review and improve our online services.
Consistently great service
Consistently great service, picked up from Sydney Wednesday and delivered to the UK lunchtime Friday. No fuss, on time and good value.
June 26, 2026
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback. Getting a consignment from Sydney to the UK by Friday lunchtime is an exceptional turnaround, and we are glad our team hit the mark. We aim to make international logistics straightforward and cost-effective, so it is great to know we provided a smooth experience. We appreciate your business and look forward to managing your global freight in the future.
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