Easy enough to arrange online stating loc date and time frames. After some slight confusion on Pick Up date as they needed confirmation of pick up date/time, for some reason, all went very well. D... See more
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Review summary
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Everything went well with the delivery itself. My only complaint is that the tracker predicted a Friday arrival, but the package only came on Monday. Once I called, the staff was helpful and confirmed... See more
Company replied
I used the online Packing service to Send documents overseas. It was much cheaper than all the other courier services but you need access to a printer. Once all labels printed, I dropped off to my... See more
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Several issues. This was a recipient organised delivery. The online forms were clunky & unclear in this regard, & the recipient had to send the pickup forms to the person packing the item. (Much bette... See more
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Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contact info
3.9
Great
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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I searched for weeks couriers to pick…
I searched for weeks couriers to pick up my 3 letters from the Philippines to be delivered to me in Brisbane a door to door service, pack and send had the best value in pricing. I am very impressed with how on time they were and I have received my packages exactly when they said I would, very happy with the service, highly recommend. Thank you Pack and send for making pick up and delivery seamless and stress free.
May 7, 2026
Unprompted review
Reply from PACK & SEND Australia
It is wonderful to hear that we could provide the solution you were looking for after such a long search! Moving items internationally can often feel complicated, so we are pleased that we could offer great value and take the stress out of the door-to-door process.
Knowing that your documents arrived exactly as scheduled is fantastic. We strive to make global shipping as seamless as possible, and we truly appreciate your high recommendation. Thank you for choosing us!
Ver professional and affordable service
Ver professional and affordable service
May 8, 2026
Unprompted review
Reply from PACK & SEND Australia
It is great to hear that you found our service both professional and budget-friendly. We strive to provide high-quality support while keeping costs reasonable for our customers, so we're pleased we hit the mark for you.
Thank you for the feedback, and we look forward to helping you with your next shipment!
Lost Package. No Updates
Package was dropped on 27th April to be sent within Melbourne. Today is 12th May, the other person has not received the package. I have no updates by the company whatsoever. Either they are bunch of inefficent lot, or something more worse. Have raised complaint with them, soon to follow this up with ACCC
May 12, 2026
Unprompted review
Reply from PACK & SEND Australia
We understand your frustration and appreciate you raising this with us. The parcel was lodged on 27/04; however, the courier did not collect it from the store until 12/05 despite multiple follow-ups from our team. The shipment is not lost—tracking remains active and the current ETA is 15/05. We apologise for the delay and appreciate your patience while it is completed.
I paid for signature on delivery
I paid for signature on delivery, no attempt at contacting me was made. I live on a battleaxe block with a 200m driveway to front door.
The package was left propped up against the front gate, luckily the neighbour called me and it wasnt raining
May 7, 2026
Unprompted review
Reply from PACK & SEND Australia
I’m very sorry to hear that your delivery wasn’t handled according to the instructions you paid for. We understand the concern of having a package left at a front gate, especially with a long driveway and the risk of bad weather.
While we use a network of courier partners to complete the final delivery, we expect them to uphold our service standards. We will be providing this feedback directly to the carrier involved to investigate why a signature wasn't obtained and to ensure this doesn't happen again. Please feel free to reach out to the service center you booked with so we can look into the specifics of your shipment. We appreciate you bringing this to our attention.
Adamstown P&S
The guys at Adamstown P&S were very helpful
The price was excellent and the whole process was easy.
My parcel was delivered quickly with no fuss.
April 30, 2026
Unprompted review
Reply from PACK & SEND Australia
It is great to hear that our Adamstown team provided such a smooth and helpful experience! We aim to make every shipment as straightforward as possible, so we are pleased that the pricing and speed met your expectations. Thank you for sharing your positive feedback, and we look forward to assisting you again soon!
Easy to use
Easy to use, little bit expensive. They were punctual on pickup and delivery time was OK. Good advice on status of package
May 1, 2026
Unprompted review
Reply from PACK & SEND Australia
We’re glad to hear you found the process easy to use and that the pickup was right on time! It’s also great to know the tracking updates kept you well-informed throughout the journey. We appreciate the honest feedback regarding our pricing, we strive to offer a level of service and advice that makes it worth the investment. Thank you for choosing us!
PROFESSIONAL & PROMPT
Selz arrived promptly at my sister's home in Chelmer, Brisbane. Took the boxed goods from me and they arrived promptly in perfect condition at my Sydney home.
Couldn't ask for better service. Thank you Selz. Regards, Marion
April 22, 2026
Unprompted review
Reply from PACK & SEND Australia
It is wonderful to hear that your move from Brisbane to Sydney went so smoothly! We’re glad the team could provide such prompt service and that your goods arrived in perfect condition. Thank you for the kind words, we’ll be sure to pass your thanks along to the team!
Rude and uncourteous
I completed a three page form to receive an online quote, only to be told via email that I needed to call instead. When I requested a basic estimate and it didn’t need to be exact, I was told no quote would be provided unless I called. The response felt dismissive, with repeated emphasis that it was “my choice”. Overall, the customer service was unhelpful and came across as rude. Very disappointing experience.
April 28, 2026
Unprompted review
Reply from PACK & SEND Australia
Thanks for your feedback, we’re sorry this experience felt frustrating. Our online quote system is designed to provide pricing where possible, but some items can’t be processed online due to shipping restrictions. In those cases, we direct customers to our service centre so we can assess the items properly and offer the most accurate solution. Our team is always available to help and guide you to the best option. We appreciate your feedback and will use it to improve how we communicate this process going forward.
Fast delivery
Fast delivery, something that is lacking in regional areas. Organising online was easy to do. Prices did tend to be a bit high but the service was there.
April 21, 2026
Unprompted review
Reply from PACK & SEND Australia
It’s great to hear that we could get your parcel delivered quickly, especially in a regional area where we know speed can sometimes be a challenge! We're also glad you found the online booking process easy to navigate. We appreciate your honest feedback regarding our pricing, we aim to balance our costs with a high level of reliable service and support. Thank you for choosing us, and we look forward to assisting you again!
Super easy to book online …
Super easy to book online (although there is an assumption that you have access to a printer)
Pricing is competitive in the very reasonable zone. The drop off location was close with super easy process and next day delivery was the icing on the cake.
I do lots of shipping with ebay sales and pack and send are my new go to's. Highly recommended.
April 20, 2026
Unprompted review
Reply from PACK & SEND Australia
It’s fantastic to hear that we’ve become your new "go-to" for your sales! We’re glad the online booking, competitive pricing, and next-day delivery made for such a smooth experience. We also appreciate your feedback regarding the printer requirement, it’s helpful for us to know how we can keep improving the process for our customers. Thank you for the high recommendation, and we look forward to helping you with your future sales!
Incredibly fast!
Incredibly fast. Great staff experience. Great tracking.
April 16, 2026
Unprompted review
Reply from PACK & SEND Australia
It is fantastic to hear that the Blacktown team has become your preferred provider! We are glad we could make the process of collecting, packing, and shipping your auction items to Queensland so seamless and well-priced. Thank you for the glowing feedback and for trusting us with your deliveries!
Easy as pie
Easy as pie to book. Great comms. Courteous staff. Competitive price and speedy delivery.
April 14, 2026
Unprompted review
Reply from PACK & SEND Australia
We’re thrilled to hear that booking with us was "easy as pie!" It’s great to know you appreciated the communication and the service from our staff, all while getting a competitive price and speedy delivery. Thank you for the wonderful feedback!
Box to be delivered from Subiaco WA to…
Box to be delivered from Subiaco WA to Thornbury VIC to my daughter. Unit 7/nnn xxx Street.
1. Dropped the box, prepaid and labelled to Subiaco early on a Monday morning . Rep there said the box would be collected the next day am.
Next day pm, I couldn’t get tracking data. Went back to the store and box was still sitting there on the floor. Collected on the next day, Wed.
2. First delivery attempt made to unit 9 or 10 (not unit 7). Maybe the unit number on the door would have raised a red flag for the driver?
3. Second delivery attempt made to unit 15 (not unit 7). Maybe the unit number 15 on the wall next to the door would have raised a red flag for the driver?
4. Escalated the non delivery. Box held for ransom for another delivery. Aramex acquiesced and agreed to another attempt after we received photos of previous incorrect attempts.
5. Third delivery attempt made to unit 15 again. Box handed to local news agency pick up point.
So an expected delivery time of 5 to 7 days turned into almost 4 weeks.
Unacceptable service from Pack and Send’s Melbourne delivery contractor, Aramex.
I doubt I will use Pack and Send to send items to my daughter or grandchildren for future birthday and Christmas packages unless I can get some assurance that delivery will be made to the correct address.
March 23, 2026
Unprompted review
Reply from PACK & SEND Australia
We’re sorry for the delays and frustration caused with your delivery. Your booking was automatically allocated to Aramex through our online system, and while our team escalated the issue multiple times, the driver unfortunately continued attempting delivery to the wrong unit. After repeated failed attempts, the parcel was redirected to a collection point as per the carrier’s process. We understand this fell well short of expectations and are raising this directly with Aramex. If you choose to send with Pack & Send again, we’d be happy to discuss alternative options to help avoid this in future. Thank you for your feedback.
Fas efficient service from a reliable company
The staff are very helpful - both during an advance phone call, and when I dropped off the package at Albion.
April 14, 2026
Unprompted review
Reply from PACK & SEND Australia
It’s great to hear that you had a consistent experience from your first phone call through to the drop-off at our Albion branch. We’re glad the team could make the process easy for you. Thanks for the feedback!
Exceptional Service every time
We have sent parcels several times with Pack and Send in Altona North and the service is excellent. They are so helpful and go the extra mile to make sure everything is perfect for the delivery. Great service
April 10, 2026
Unprompted review
Reply from PACK & SEND Australia
It’s wonderful to have you as a repeat customer at our Altona North branch! We’re so glad the team has been able to go that extra mile for you and that you’ve consistently had an excellent experience. Thank you for the kind words and for choosing us for your deliveries!
As a return customer to the HILTON…
As a return customer to the HILTON store I found a consistent & professional approach for service and customer care has remained very high.
My parcel arrived interstate ahead of schedule.
Would highly recommend the " Hilton" store
March 26, 2026
Unprompted review
Reply from PACK & SEND Australia
It’s wonderful to have you back as a return customer! We’re so glad to hear that the Hilton team has maintained that high level of professional service and care you’ve come to expect. It’s also great that your parcel made it interstate ahead of schedule. Thank you for the high recommendation!
Tracking was accurate and the process…
Tracking was accurate and the process was very smooth
This survey was too intrusive. Click here. Add this. You will be losing reviews as I am considering.
April 8, 2026
Unprompted review
Reply from PACK & SEND Australia
We’re glad to hear that your tracking was on point! We also really appreciate your honest feedback regarding the survey process. We definitely don't want to make things difficult for our customers, so we'll take your comments on board to help make sharing feedback a much simpler experience in the future. Thanks for sticking with it to let us know
Fantastic service
Fantastic service. Quick, easy and affordable! And great customer service when you contact them with an enquiry or for help.
March 30, 2026
Unprompted review
Reply from PACK & SEND Australia
We're so glad to hear you had a fantastic experience! It's great to know you found the process quick and affordable, and that our team was there to help whenever you had an enquiry. Thank you for the feedback and for choosing us!
I Have sent many parcels via this…
I Have sent many parcels via this company. Always efficient. Parcels always arrive safely and undamaged. Always able to track parcels journey. Great Service
April 3, 2026
Unprompted review
Reply from PACK & SEND Australia
It’s wonderful to hear that you’ve trusted us with so many of your parcels. We're glad we can consistently provide the efficiency and peace of mind you're looking for, from safe handling to easy tracking. Thank you for being a loyal customer and for the great feedback!
pack and send Gepps cross
Rang them first and found the place at Wingfield which known as Gepps Cross. Great service packages arrived with nil issues
March 27, 2026
Unprompted review
Reply from PACK & SEND Australia
We're glad you were able to find us! It’s great to hear that everything arrived safely and without any issues. Thank you for the feedback and for choosing us!
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