I used a Packt training on Articulate Storyline via Coursera and I struggle to keep going. Much information is provided in the micro lessons, such as "here I go there, O do this but I can do this, but... See more
Company replied
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See what reviewers are saying
Broad selection of material, zoom needs work A nice selection of books -> that's why I am here. :-) I am reading OpenShift Multi-Cluster (subscription. packtpub. com/book/cloud-and-networking/97... See more
Briiliant idea, yet the user interface/experience is just absolutely awful. Full of bugs (i've subscribed yet constantly get told to subscribe to view stuff until the web page reloads about 10 times i... See more
Company replied
1. Good content (ebook/pbook/code-download), although processing errata/feedback sometimes patchy. 2. Most titles have code-download repos on GH PacktPublishing 3. Packt reviews based on feefo.... See more
Company replied
3.0
Average
178 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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People also looked at
Cancelling my subscription
I cancelled my subscription and it's still showing that it's due for renewal in my account, I contacted support from their help page and haven't heard back yet....
Update: They responded and promptly resolved the issue.
August 3, 2022
Unprompted review
Reply from Packt
Hi Rola,
Thanks for contacting us.
We apologize as you didnt receive a response from us and are worried about your plan renewal.
Don't worry, we will help you out. Our team have responded to you and please be assured that your plan will not get renewed.
Hope that helps.
Be careful with the free trial.
UPDATE. Packt support got in touch with me and have refunded the monthly subscription I was charged after I couldn't cancel the free trial. It has come through to my bank account. I appreciate that they followed up after I posted the original review below.
Made the mistake of signing up for a free trial. Went to cancel the subscription before the trial ran out but it wouldn't let me go to my account. I figured the unsubscribe had worked then since I no longer had access. Then a few days later after my card has been charged, suddenly I can access the my account page again. Very DODGY. Stay away.
June 11, 2022
Unprompted review
Reply from Packt
Hi Catherine,
Thanks for contacting us.
We apologize as you were unable to cancel the subscription. Don't worry, we will help you out. Could you please share following information via email (subscription.support@packt.com) to us and we will surely provide further assistance. Also please elaborate on your issue so that we can help you.
Your complete name:
Email ID:
Subscription ID:
We await your response.
Not good at all
Response within 24 hours from customer support, but to tell me my case has been marked as resolved ... ?! Also, a link to the registration page, which I'd been using already. If there's no idea why 'username required' keeps coming up every time I tried to do the forced registration in order to complete purchase, that makes me doubtful about the site overall. The fact that every time I went back into the browser, my email has been retained by them, didn't impress me either. Had tried clearing cache/cookies a few times, and turning off SOME add-ons (the point of using them is privacy, after all). Only went so far with that. Final straw was also the survey going to office.com ... I'd hoped to explain case not resolved. It is resolved now, by me ... don't shop there is the solution.
In response to Packt's answer, I had already replied with the case number, on first hearing from them, but unfortunately didn't get a response.
June 1, 2022
Unprompted review
Reply from Packt
Hello,
Thank you for contacting Packt Customer Care.
We are sorry for all the inconvenience caused in this matter.
We would like to know more about the issue. Could please let us know the case ID or email your query at customercare@packtpub.com, so that we can check and assist you further?
We await your response.
website…packt.com. Is it a fake site
I came across a so called new website namely - packt.com yesterday.
Tried to order couple of books, but was not able to complete the transaction. I am not sure if packt.com is a legitimate link or my credit card is at risk.
May 30, 2022
Unprompted review
Reply from Packt
Hello,
Thank you for contacting Packt Customer Care.
We are sorry for all the inconvenience caused in this matter.
We would like to let you know that packt.com is a legit website and you can order books from there. So dont worry about that.
In case you are facing issues with purchasing books then please write back to us at customercare@packtpub.com.
We await your response.
Bad Communication From Support. Faulty Billing System.
One day my subscription ended even though I was already billed that month. After going back and forth with support and a very hard to follow explanation, what I gathered was that their system failed to bill several months back, and the last payment was for that missed bill 6 months ago. So, they asked me if it was ok to bill me again for that month to reactivate my subscription. No explanation of why my subscription was deactivated anyway, or why they failed to communicate the billing error to begin with. I guess I was deactivated for failure to pay even though I was set up to auto pay through paypal. I guess that one month payment they missed because of their mistake was more important than keeping a long time customer. Previous to that they offered me a free subscription as a college professor, and that was deactivated abruptly, then I was told that was only offered for a trial period, which wasn't mentioned when I signed up. Overall just bad communication.
April 13, 2022
Unprompted review
Reply from Packt
Hello Chawn,
Thank you for contacting Packt Customer Care.
We are sorry for all the inconvenience caused in this matter.
Our customer relations executive will get back to you shortly on this.
Decent Products, Could Use Improvement
Packt has had a lot of technical issues. Changes made to their web site were not well done. That has resulted in some very erratic behaviors. However, those behaviors are inconvenient, annoying, even; not fatal.
I've had nothing but good responses from the support team. They reply in a reasonable time, and they follow up.
Issues raised about the quality of the books have some merit. It's very uneven. Some books are top shelf, others seem to have been published without being proofread. I have found only a couple of technical errors, but many grammatical and textual mistakes. These detract from what otherwise would be excellent technical books.
The annual subscription includes a credit each month for a ebook or video. There are other ways to get credits, as well. At minimum, at the end of the year you will have acquired 12 ebooks or videos at no cost. And as a subscriber, you get to "try before you buy."
All in all, I have found the service good, the people pleasant, and the products worth my expense. (Now, if they would just get that web site fixed. ;-)
March 4, 2022
Unprompted review
Reply from Packt
Hello Michael,
Thank you for the kind words regarding our subscription and customer service. We are glad to have you as our customer. As a goodwill gesture, I have issued you with a free download credit, see it in your account at https://subscription.packtpub.com/credits.
You can use this credit to download and own any Packt title in formats like PDF, ePub, Mobi (not applicable for title published on or after 25th August 2021) and MP4.
With regards to website, our developers are on toes to improve so that our users can enjoy the subscription library more effeciently.
Do let me know if you need any help and thank you for being a Packt subscriber.
Take care!
1 star is given because I can't give…
1 star is given because I can't give them anything lower than that. Fraud company, deceived me into paying. They charged me for 10 months, doubled my subscription for last 4 months, never used their books or services. I emailed them with all the evidences so I did to to paypal, so coldly I was replied, sorry you lost your money, we can't do anything. Charged me for 10-11 months for nothing. Never informed me about being charged or charges increased. I only noticed my card statement when my direct debit didn't cover enough money to this monthly subscription. all complaints, emails were sent on deaf ears. I am particularly very disappointed with the way they replied to me without investigating my case or genuine request of refund.
February 20, 2022
Unprompted review
Reply from Packt
Hello Tim
Thank you for contacting Packt Customer Care.
We are sorry for all the inconvenience caused in this matter.
Could you please share following information via email (subscription.support@packt.com) to us and we will surely provide further assistance. Also please elaborate on your issue so that we can help you.
Your complete name:
Email ID:
Subscription ID:
We await your response.
Briiliant idea - Terrible Web App
Briiliant idea, yet the user interface/experience is just absolutely awful. Full of bugs (i've subscribed yet constantly get told to subscribe to view stuff until the web page reloads about 10 times it will register me as subscribed). Watching video courses and progress is not tracked properly, it just ticks off videos at random even though you have watched them all fully. and the amount of server down time is ridiculous. Sort it out Packt you have a really good idea/model just an absolutely awful website
February 10, 2022
Unprompted review
Reply from Packt
Hello Niall,
Thank you for contacting Packt Customer Care.
We are sorry for all the inconvenience caused in this matter.
Could you please share following information via email (subscription.support@packt.com) to us and we will surely provide further assistance. Also please elaborate on your issue so that we can help you.
Your complete name:
Email ID:
Subscription ID:
We await your response.
They deceived me by saying $5 for 5…
They deceived me by saying $5 for 5 months. However, then they changed their mind by $5 per month for 5 months. Their website are full of bugs and their customer relations cannot solve any issue. It is the worst experience in online publishers that I have seen. Even if they offer free service, you should stay away. I regret reading the reviews here and buying it anyway.
January 24, 2022
Unprompted review
Reply from Packt
Hello There,
Thank you for contacting Packt Customer Care.
We are sorry to know that you were unable to find the correct subscription offer details.
Could you please share following information via email (subscription.support@packt.com) to us and we will surely provide further assistance.
Your complete name:
Email ID:
Subscription ID:
We await your response.
Didn't receive book!
Didn't receive book!
Money was deducted but no order history and didn't receive book! Pathetic service.
December 14, 2021
Unprompted review
Reply from Packt
Hi Sarang,
Thanks for writing in.
I am sorry to know that you didnt received books despite paid for the same.
I see that your order PAC-21-0003813860-0100584680 was not in sync with the account and hence you were unable to accesss the purchased titles online.
I have fixed the issue for you. Please check all the titles in https://subscription.packtpub.com/owned.
Hope that helps.
For more information, please visit our FAQ section here: https://support.packtpub.com/en/
Reply from Packt
Hello Magnus,
Thank you for contacting packt customer care.
I am sorry to know that you are unable to cancel the free trial.
Upon checking, i can confirm that you have canceled the subscription. You will continue to access the subscription library until 7-day trial period.
Since you have used PayPal for billing, you will need to cancel the recurring payment setup in your PayPal account. Below are the steps:
Go to Settings.
Click Payments.
Under 'Manage your payments' click Manage Payments.
Use the filter to select the seller whose agreement you want to cancel and click Cancel.
Click Cancel Profile to confirm your request.
To know more information on cancelling a payment, visit here: https://www.paypal.com/us/smarthelp/article/how-do-i-cancel-a-billing-agreement,-automatic-recurring-payment-or-subscription-on-paypal-faq2254.
Hope that helps.
Also, it would be great if you could share a reason for not continuing with us.
For more information, please visit our FAQ section here: https://support.packtpub.com/en/
More trouble with web site.
I got an email with a coupon. I have had trouble with the website in the past. It was a 50% off coupon. So, I gave ordering another chance. I had trouble ordering. I'm going back to Manning books. I'm unsubscribing from Packt emails.
October 15, 2021
Unprompted review
Reply from Packt
Hello SP BS,
Thank you for contacting Packt Customer Care.
We are sorry to know that you were unable to claim the books with 50% off.
Could you please share following information via email (subscription.support@packt.com) to us and we will surely provide further assistance.
Your complete name:
Email ID:
Screenshot of an offer email:
Screenshot of the error:
We await your response.
Full of bugs
Packt is full of bugs. Even when you are a subscriber, it's hard to access the books. In addition, the button to cancel the subscription isn't working. I tried to get a refund but they don't care.
It's sad because the book's contents are truly good.
October 9, 2021
Unprompted review
Reply from Packt
Hello Theo,
Thank you for contacting Packt Customer Care.
We are sorry to know that you were unable to cancel the subscription and could not get a refund.
Could you please share following information via email (subscription.support@packt.com) to us and we will surely provide further assistance.
Your complete name:
Email ID:
Subscription ID:
We await your response.
Yesterday I cancelled the subscription…
Yesterday I cancelled the subscription from their site and from Paypal, and today they tried to renew the subscription without my permission. And they do not have my permission when I cancelled the subscription, correct? So If haven't cancelled it at PayPal too then they would have charged me... This is a very bad attitude. I have screenshot from yesterday to prove what I wrote.
October 4, 2021
Unprompted review
Reply from Packt
Hello Georgios,
Thank you for contacting Packt Customer Care.
I am really sorry for all the inconvenience caused in this matter.
Could you please share following information via email (subscription.support@packt.com) to us and we will surely provide further assistance.
Your complete name:
Email ID:
Subscription ID:
I await your response.
Unable to cancel my subscription and still paying
I have cancelled my subscription through Packt website 2 months ago, but my account is still getting charged. I visited the website again to cancel my subscription but there is no option to update the subscription or billing details.
Thank you for replying Packt.
I got confused between two of my accounts. I cancelled one earlier and this one later, which got charged. My bad. Hope it won't charge further.
The contents of the website are really helpful. Thank you :)
September 26, 2021
Unprompted review
Reply from Packt
Hello Manya,
Thank you for contacting Packt Customer Care.
We apologize for the trouble caused in this matter.
We checked your account and we see that your subscription was canceled on 3rd September 2021 and thats the reason you are unable to find cancel option in your account now.
The last payment captured by our system was on 24th August 2021 and also it seems like you have used PayPal as a mode of payment.
There is a possibility that You might not have canceled the recurring payment setup from your PayPal account.
In case you havent, then I urge you to cancel it immediately.
Also, if the payment is deducted after 24th august 2021 then please share following information via email (subscription.support@packt.com) to us and we will provide further assistance.
Date of amount charged:
Your complete name:
Email ID:
Amount charged:
Mode of payment:
Transaction ID:
Hope this information helps.
High-quality all round.
A phenomenal array of high-quality books & videos, excellent user interface, and fantastic support.
I have been a subscriber for many years now, I intend to remain as one for many more to come.
August 26, 2021
Unprompted review
Reply from Packt
Hello Antonio,
Thank you for the kind words regarding our subscription service. We are glad to have you as our customer. As a goodwill gesture, I have issued you with a free download credit, see it in your account at https://subscription.packtpub.com/credits.
You can use this credit to download and own any Packt title in formats like PDF, ePub, Mobi and MP4.
Do let me know if you need any help and thank you for being a Packt subscriber.
Take care!
The worst editor ever
The worst editor ever, bad quality in every aspect.
August 17, 2021
Unprompted review
Reply from Packt
Hello Santiago,
Thanks for writing in.
We are sorry to know about the trouble you experienced. Could you please elaborate more so that we can help you? What issues are you facing? Please let us know so that we can assist you better.
We await your response.
Great collection of books
Packt has a great collection of up to date IT books. Very happy about the customer service.
August 11, 2021
Unprompted review
Reply from Packt
Hello Prasad,
Thanks for writing in.
We are sorry to know about this issue.
As per our record, we see that you opted for free 10 day trial subscription on 24th July 2021. Then on 2nd August 2021, you suspended the subscription and again on 9th August 2021 you resumed the subscription. Thats the reason, you were charged for monthly subscription.
However, if you dont wish to continue with us, we are happy to cancel and refund for the subscription you got charged. Would you like me to proceed with the same?
We await your response.
I cannot cancel my free trial via their…
I cannot cancel my free trial via their website. There is no option to delete my account. My book content was outdated.
But the most annoying thing is unable to cancel subscription, it shouldn't be difficult otherwise you just present yourself as a scam.
August 9, 2021
Unprompted review
Reply from Packt
Hello Tram,
Thanks for writing in and I am sorry that you were unable to cancel the subscription.
There might be some temporary technical glitch. However, please dont worry.
We checked your account and as per your request, we have canceled the trial subscription from your account. We have also disabled the auto-pay to avoid further billing on your card.
Hope this helps.
Please get back to us in case you have any other queries.
I have read a lot of Packt books and…
I have read a lot of Packt books.
I would like to share a scientific approach:
1.Go to Amazon.com
2.Search for books on artificial intelligence, machine learning, NLP, and other related topics.
3.Choose a book and scroll down to its ranking
4.Then click on the best seller's option in that category
4.You will see that Packt and O'Reilly share about the same market in the top 100
What does this prove:
1. We AI geeks are tough customers to deal with for publishers, any publisher
2. So if Packt and O'Reilly have many books in the top 100, they are useful
I have read a significant amount of books on AI for all editors. Any editor that survives in top-ranking positions on Amazon's global market produces books of interest.
July 10, 2021
Unprompted review
Reply from Packt
Hello Dennis,
Thank you for sharing your feedback.
We are grateful to have you as our customer. Please continue to support us and reach out to us in case you have any other queries to share.
Have a nice day!
Take care!
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