PacSun Reviews 732

I love their clothes, service is good when you go to the store but, their online service is not good. I ordered a pair of jeans for my teen son on Sunday, it is Thursday and I still do not have even an approximate delivery date! They do not keep you informed about your order. Just praying we receive the item at least
Next week.

They sent me ALL the wrong items and wont sent me the correct ones until I repackage and drive 20 minutes out to fedex so they can have their items back.

Waited a month for a pair of jeans to show up. Then pacsun cancelled the order. Had to dispute the charge with my credit card company because pacsun didn't refund and customer service was non-responsive.

On August 5, 2025 I made a purchase at Pac Sun in League City Texas. The employee thought he accidentally cancelled the transaction because he could no longer see it in his system and could not print me a receipt. The employee was amazing and immediately contacted his support line for assistance. The support line said the transaction for $63.50 was cancelled even though it was showing pending on my bank account. They said the pending transaction would drop off and I would not be charged so I allowed the employee to ring me up a second time and charge me again. AND....the transaction DID NOT drop off and I was charged twice. Today is August 21 and after fighting with Pac Sun for weeks I was just told today that they confirmed that I was charged twice and will be refunding my money in 2-4 WEEKS!!!! This is completely unacceptable but there is nothing I can do but wait because the ONLY way to reach anyone at Pac Sun is through the chat line with individuals from a call center who have only been trained to say "I understand and I apologize". Asking for a supervisor only gets the same idiotic response. I even tried calling another Pac Sun store to ask how to contact an area manager and was only directed to the chat line. I made the comment that Pac Sun doesn't care about customer service and the employee from the other store said sadly they in fact do not. I WILL NEVER SHOP AT Pac Sun AGAIN!!!!!!!!!!!!

I received a package for “Mom No Last Name.” I didn’t order it and tried to return it. I went to the address on the shipping tag. The site kept asking me for an email address or phone number. I tried chat and was told there was a charge for a return. Basically, when you order from this company make sure it was what you wanted or you are going to have a difficult time returning it.

Downloaded the PacSun app for $5 off, but apparently that “deal” shows up on layaway. Takes days before you can even use it. Who thought this was a good idea? Nothing says customer loyalty like tricking people into downloading your app and then holding the discount hostage. What a clown business model.

My daughter bought a tank and decided it wasnt for her. Never worn. We had the receipt but it did not have the tag. Manager said without tag attached they assume it was worn and would not take it back or issue store credit. Terrible customer service and return policy..

I ordered a pair of jeans and it said it would come in 7-10 days. A month later they still haven’t arrived. Needed to contact 3 consultants before it even shipped out. Never ordering from them again.

I purchased a pair of loose fit jeans for my teen child and they were gently worn. They were only two months old.At school one day, she was doing a cartwheel and they just randomly tore, not even in a seam area. Clearly you could tell the material was faulty. After review of all documentation and pictures, PacSun refused to replace or refund for the jeans. They stated because of the date of purchase. I am very disappointed in the customer service and I will no longer be purchasing from them.

I ordered some clothes off the Pacsun app a year ago and into this day I have not received anything. I ordered a shirt a few shorts and a hoodie I tried contacting them and now all I get is an automated message, if you want to buy something from Pacsun, please buy it in store not on website.

don’t get me wrong i like the store but the fact you can’t cancel or change address on the app is so frustrating and complicated. Please some time in the future fix this.

So basically, I bought a Hoodie for a friend as a Birthday Gift. I payed extra for express Delivery, it didnt arrive in 2 Weeks. In addition to that, I did not receive a single response from a human. Everything I received was a automatic response. Even when I tried calling during business hours, no one responded. To sum it up, if you have a Pac Sun Store near you, you can totally go there because they got nice stuff. BUT, dont order on the internet, because if you have trouble with your order, there will be no one to help you out.
Hope this helped :)

Jayla at the University Park South Bend mall location is phenomenal! She was welcoming, kind and attentive to our shopping needs. Great experience….. Star to finish!

during a "Buy 1, Get 2 Free" promotion or at least that's what was advertised. What I actually received was two items, not three, and I was charged for two items, not one. To make things worse, one of the shirts (the Green Day Oversized Grey T-shirt) is with the security tag still attached, which made it unwearable.
When I contacted customer service, their responses were inconsistent and unclear. First, they acknowledged the promotion should include three items, but then backtracked, saying I only qualified for two, even though I paid for two. As compensation, I was offered a $10 gift card, which isn’t even applicable to fix the issue at hand.
This kind of experience, confusing promotions, billing errors, and security-tagged clothing, does not reflect the level of quality and care I expect from a brand like Pacsun. I’m left feeling misled and undervalued as a customer. Disappointing and frustrating from start to finish.
I try to clear this matter for more than a month since my purchase date (May 17th, 2025 at 5:13 pm, with the associate namely Nicole M).

Ordered some shirts. 5/6 were fine and came within 5 days. The 6th came after 10 days and was completely misprinted and missing the design. They sent me a replacement with express shipping, supposed to be 3 days or less, and it again took 10 days. This replacement was the exact same messed up shirt they sent before. They now want me to return both, then wait for the refund to go through, then make a new order of the original shirt. No credit, hardly an apology, nothing. The shirt I ordered in mid-May might finally arrive by Christmas if I'm lucky.

I ordered the Casey Astrid Low Rise Baggy jeans online and I received the completely wrong jeans - strigid jeans that weren't even the pacsun brand. It was the wrong size too. I assume it was someone's incorrect return because the correct tag was taped onto the jeans, but they were the wrong jeans. The rest of the clothes were ok.

Update: I was able to return it for store credit, and they were pretty nice about it. I'll probably buy from here again, just not online.

I ordered two sweatshirts, in two different sizes. I kept one and returned the other. When I went to the store, they wouldn’t let me return it without it the packing slip from my order, for a refund. They would give me store credit but I don’t want store credit. NEVER in all my years of ordering online, did I ever need the packing slip from any other place. The email and order number are sufficient. Very bad policy!

UK BUYERS ⚠️ WARNING ⚠️ do not buy incase you need to return, although communication was good, the outcome wasn't.
My son is new to purchasing on line, bought some jeans for his big brother as a birthday gift for £59 +7 delivery the jeans were far to big and needed to be returned so I emailed PacSun and asked how do I return, obviously needed to help my son being a new buyer.
PacSun sent a link no mention of how much it would cost to send back we were thinking maybe they would take £ 10 or so in actual fact PacSun charged way more than this leaving my son hugely out of pocket. So a pair of jeans that cost £59 he ended up with less than £27 back DO NOT BUY, DISGUSTING TAKING SO MUCH FOR RETURNING, I WOULD OF BEEN BETTER OFF KEEPING THEM AND SELLING THEM MYSELF, I'VE EXPLAINED ALL OF THIS TO PACSUN BUT THEY ARE HAPPY TO CHARGE THIS AMOUNT FOR RETURNED ITEMS, I WILL NEVER USE THIS SITE AGAIN IAM URGING OTHERS TO NOT BOTHER. RIP OFF..............

For shirts why is it 62 dollars? Is this a scam and I have 10 items in my cart and it's about 400 to 500 or mb I'm just broke but please your shirts are cute but why so expensive I have to take half my stuff out so my dad can be it bc it's so expensive 😭

What a disgusting company.

Return charged and took 2/3 the cost of the item. Screw the fake influencers too

Avoid avoid and greed at finest!!!