Have recently come back to Pact Coffee, having enjoyed some of the coffee a few years ago. We decided to give it another go as we liked the coffee they offered. Very impressed by their subscription... See more
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Coffee is great, we enjoy trying different ones , pleased to help ,in small way ,different groups from different parts of the world Efficiency is top notch and any necessary contact is dealt prom... See more
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I brought this as a gift for a coffee lover and it was well recieved. She said the decaf blend was the best she ever had. You wouldnt know it was decaf. There are loads of different blends to try. Del... See more
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Can't fault the company for their service. Excellent replies in offering satisfactory solutions when received coffee tastes less then adequate. I meanwhile learnt, although the idea of receiving... See more
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Company details
About Pact Coffee
Written by the company
We’re on a mission to fix the broken coffee industry. Due to the traditional complex supply chain, many farmers live in poverty while others profit on the erratic commodity market.
We go straight to some of the world’s best coffee farmers and put out unnecessary middlemen. So we can give those that make the coffee a price that’s truly fair. In 2022, it was, on average, 76% above the Fairtrade base price.
We can avoid the commodity market because all of this coffee is speciality-grade (the very best). Once it’s in the UK, it’s roasted fresh in Surrey just before it’s delivered to you. Because nothing beats freshly roasted coffee.
How does it work?You can buy on a one-off basis from our online store or subscribe & save. Our subscriptions are as flexible as it gets – you can skip, cancel, pause or reschedule at the touch of a button online. And you can have coffee delivered as much as every two days to every two months.
Is it environmentally friendly?Our roastery is carbon-neutral, and we introduced fully recyclable packaging in 2023. We’re also a certified B Corp, which means we’re recognised as using business as a force for good. To read more, have a look at our transparency report.
Do I have to pay for delivery?Claim free delivery when you Subscribe & Save or spend £15. Other orders incur a £2.49 delivery fee.
Is there much choice?We expect to have around 200 coffees from eight different countries on our menu in 2023 – and we’re always looking to work with more farmers.
Contact info
10.201, THE LEATHER MARKET, Weston St,, SE1 3ER, London, United Kingdom
- 020 3095 3975
- ahoy@pactcoffee.com
- www.pactcoffee.com
4.5
Excellent
3K reviews
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Really good quality and great customer…
Really good quality and great customer service would use again
November 3, 2025
Reply from Pact Coffee
Hi Lee,
Thanks so much for your your lovely review! We're delighted you enjoy our coffee as much as we do!
Wishing you a wonderful week, happy brewing!
Rude customer service
This is the 2nd time I received coffee that I didnt order. The reply from pact coffee was , I would have received an email with the coffee I was receiving the following week. They change it themselves with no reason. Dont see the point in getting a nice coffee then the company changes the flavour.
January 12, 2026
Reply from Pact Coffee
Hi Cathy,
Thank you for your feedback.
I’m sorry to hear that you were disappointed with the coffee you received. I’d like to clarify how our subscription service works to avoid any further confusion.
Our menu is regularly updated with new and exciting coffees, and one of the benefits of signing up to a subscription is that you receive a different coffee with every delivery, unless you specify otherwise.
Please be assured that we will never substitute caffeinated coffee for decaf, or vice versa.
Customers are notified in advance of the upcoming coffee via email and have the opportunity to make changes to their order if they are not happy with the selection. This is to ensure flexibility and choice within the subscription.
We appreciate your feedback and hope this clarifies how the subscription works.
Kind regards
Kristy
Customer Service Manager
Great way of exploring the different types and flavours.
Have coffee sent to me every month. I love how it's different everytime and, strangely, have enjoyed every one they've sent. It's a great way of exploring what flavours you like. Plus the fact they sent a coffee press free...what's not to like?
October 31, 2025
Reply from Pact Coffee
Hi Faye,
Thank you so much for your wonderful review!
We're delighted that you're enjoying our broad range, we think they're all delicious too!
Wishing you a lovely week and happy brewing!
This is such a fantastic company!
This is such a fantastic company. The coffee is always incredible. The flexibility with being able to pause or move your order is incredible. We have had great tasting coffee each time and I love getting to try different types. It is very reasonably priced and the postage is always quick and efficient. They are always reliable and their efforts to make everything recyclable and ethical are what drew me to them. I love their ethos and their quality. Cannot recommend enough!
March 24, 2025
Unprompted review
Reply from Pact Coffee
Hi Maisie,
Thank you so much for your wonderful review!
We're absolutely thrilled that you've been enjoying our range of coffees, and hope you continue for many a brew to come!
Wishing you a lovely week!
Fantastic Coffee!
I bought this for my other half who is trying to cut down on caffeine but loves a coffee. He has bought so many decaf coffees but not found any that he likes until this one! I have to say it is a lovely coffee, such a nice flavour, you honestly wouldn’t know it was decaf.
5 stars from us! ⭐️ ⭐️⭐️⭐️⭐️
March 19, 2026
Reply from Pact Coffee
Hi there,
Thanks so much for the positive review!
We're delighted that your partner's enjoying their decaf coffee! See, who says decaf has to be boring? Not us!
Wishing you a lovely week, happy brewing!
Misleading guides/do not order at the weekend.
As a first time customer used their selector to choose the coffee, said espresso machine.
Received order confirmation and it says ground beans instead of whole beans which most people with an espresso machine will use.
Contacted them straight away but weekend so closed.
Contacted them as soon as they opened at 9am and was told about how they can't change the order as it's already roasted and dispatched even though on their website it says that if you contact them quickly they may be able to change it.
Not sure how they roast and dispatch before 9am as I very much doubt royal mail come and collect it at 9am and as they pride themselves on being a "small" roaster Its not like they would have had to go searching in a 50 thousand foot warehouse like amazon.
Also I ordered a popular blend so I imagine someone else would have ordered grounded so it wouldn't have gone to waste.
No leeway or help for a first time customer.
Will not ever be ordering from them again and will be deleting my account.
Would give this zero if I could.
March 23, 2026
Unprompted review
Reply from Pact Coffee
Hi there James,
Thank you for your feedback, and we’re really sorry to hear about your experience as a first-time customer.
We understand how frustrating this situation must have been, especially when you were hoping to make a quick change to your order. We do want to clarify that we make it clear on our website that, while we’ll always do our best to help, we’re not always able to intercept or amend orders once they’ve been processed. For this reason, we strongly advise customers to double-check all order details, including grind type, before placing an order.
We also highlight our opening hours on our Contact Us page, as our customer support team is not available over the weekend. This helps set expectations around response times, particularly for time-sensitive queries.
That said, we completely appreciate your feedback and how this experience has felt from your perspective, especially as a new customer. We will ensure your comments are shared with the wider team as we’re always looking at ways to improve both our service and communication.
Thank you again for taking the time to share your thoughts.
Kind regards
Kristy
Customer Service Manager
Reply from Pact Coffee
Hi Matt,
Thank you so much for your positive review! We're delighted that you're enjoying our delicious coffee!
Wishing you a lovely day, and happy brewing!
The Pact Coffee Team
Quality beans.
The taste, the freshness, the quality. I'd tried a few different brands of coffee beans in my new espresso machine and they hadn't impressed I was beginning to think it was my machine, then I tried Pact. The difference was amazing. Real coffee, perfect taste.
March 16, 2026
Reply from Pact Coffee
Hi William
Thanks so much for your kind words!
A good bean roasted to perfection will go a long way, and we're thrilled you're enjoying our coffee so much! We can't wait for you to try more of our delicious menu!
Wishing you a lovely day, and happy brewing!
The Pact Coffee Team
I really like the choice available,
I really like the choice available,
I signed up for subscription after I was given an aeropress with three different coffees for Xmas.
After finishing two of the bags I decided before I finish the third I would sign up for subscription.
So far I haven't been disappointed with what I have received.
Of course we all say that we wish it were cheaper but I don't mind paying a bit more for something I enjoy
December 26, 2025
Unprompted review
Reply from Pact Coffee
Hi Paul,
Thanks for taking the time to leave us this lovely review!
We're delighted that you're enjoying our delicious range of coffee and that you've opted to subscribe!
Wishing you a lovely week, and happy brewing!
The Pact Coffee Team!
Great tasting Coffee
Great tasting Coffee, and I can drink the Coffee day or night because it is DeCaffe thank you 🤗
March 17, 2026
Reply from Pact Coffee
Hi Aislyn,
Thank you for taking the time to leave this wonderful review!
It's a pleasure to hear you think our coffee tastes great, and that you can enjoy it any time as you have ordered decaf - that is a great perk of drinking decaf!
Wishing you a lovely day, and happy brewing.
The Pact Coffee Team
Reply from Pact Coffee
Hi Andrew,
Thank you for taking the time to leave this review.
We're really sorry to hear you have not received your order - unfortunately we could not find contact from you regarding this, so we'd kindly ask you to reach out to our customer service team at ahoy@pactcoffee.com so we can get this resolved for you.
Our team will keep an eye out for your email so we can get this sorted as soon as.
Warmest regards,
The Pact Coffee Team
Reply from Pact Coffee
Hi Eric,
Thank you for taking the time to leave this amazing review!
We are thrilled to hear that you think our coffee is the best you have tasted, and we can't wait for you to try more.
Wishing you a lovely day, and happy brewing!
The Pact Coffee Team
Just...SUPERB!
This was my first purchase with Pact Coffee, and it seem to be '...the beginning of a beautiful friendship'. The product I purchased was EXCELLENT! I have initially made my order for every 60 days but I shall be altering that to a much smaller wait time.
My coffee was fragrant and delicious, I am delighted with all aspects of my interaction with Pact Coffee.
March 13, 2026
Reply from Pact Coffee
Hi there,
Thank you for taking the time to leave this incredible review!
We are over the moon to hear that you think our coffee is excellent, finding it to be fragrant and delicious, and that you will be amending your delivery so you can have our coffee more frequently!
We can't wait for you to try more of our new and exciting coffees.
Wishing you a lovely day, and happy brewing.
The Pact Coffee Team
I hate writing reviews like this but…
I hate writing reviews like this but needs must - they (I assume) are prob doing the right thing regarding sourcing etc then behave like a dodgy adult site by making cancelling subscriptions so hard (along with password resets) you wonder who you are dealing with - I’ve been sent another batch of coffee due to the inability to cancel - will need to cancel my credit card - rubbish !
March 17, 2026
Unprompted review
Reply from Pact Coffee
Hi Paul,
Thank you for taking the time to leave this review - we're sorry to hear of any disappointment caused here.
We can see that you reached out to our team yesterday to request to cancel your plan and to query why password resets were not being sent. We responded yesterday and explained that your account had not been claimed, which is why the password resets were not being sent.
We emailed over a claim your account link to resolve this, and we cancelled your plan; we confirmed both over email.
We hope this helps to explain what happened here, and if you have any further questions or issues, please do reach out to our team at ahoy@pactcoffee.com.
Kind regards,
The Pact Coffee Team
Reply from Pact Coffee
Hi Richard,
Thank you for taking the time to leave this wonderful review!
We are over the moon to hear that you found our website easy to navigate, our price great, and that your order was delivered quickly.
Wishing you a lovely day and happy brewing!
The Pact Coffee Team
The overall service was fine the…
The overall service was fine the recommended coffee however wasn’t. I’ve tried several different fresh roasts from local suppliers that were far superior.
March 13, 2026
Reply from Pact Coffee
Hi Mark,
Thank you for taking the time to leave this review.
We are glad to hear that you had a good experience with our overall service, but we are sorry to hear that you did not enjoy the coffee received.
We'd kindly ask you to email us on ahoy@pactcoffee.com where our customer service team would be keen to get this resolved for you.
Kind regards,
The Pact Coffee Team
I’ve been trying out lots of artisan…
I’ve been trying out lots of artisan coffee beans, and none have impressed me. Took a chance on Pact and very happy with the quality, lovely crema and cracking coffee flavour (believe it or not, some coffee beans barely taste of coffee!)
March 13, 2026
Reply from Pact Coffee
Hi Emma,
Thank you for taking the time to leave this lovely review!
It's an absolute pleasure to hear you are happy with the quality and flavour of our coffee, and we can't wait for you to try more of our delicious menu.
Wishing you a lovely day, and happy brewing!
The Pact Coffee Team
Reply from Pact Coffee
Hi there,
Thank you for taking the time to leave this amazing review!
We are thrilled to hear your order arrived well packaged and quickly, so that you can brew a delicious tasting coffee asap!
Wishing you a lovely day, and happy brewing.
The Pact Coffee Team
Reply from Pact Coffee
Hi Kieron,
Thank you for taking the time to leave this amazing review!
It's great to hear you're enjoying our coffee, and we can't wait for you to try more of our new and exciting menu.
Wishing you a lovely day, and happy brewing!
The Pact Coffee Team
Five-Star Flavour, Heavyweight Invoice.
An exceptional product with a heavyweight price tag. Pact consistently delivers a flawless, high-performance roast straight to the door. It is a genuine five-star experience in the cup. However, let us be clinical: at £40 a kilo, the valuation is exceptionally steep. You are acquiring a luxury commodity. Worth the investment if you value the daily ritual, but brace yourself for the invoice.
March 13, 2026
Reply from Pact Coffee
Hi Thiago,
Thank you for taking the time to leave this amazing review!
It's a pleasure to hear you think our coffee is exceptional, and that ordering from us is a five-star experience.
We appreciate your comments about the cost of coffee. Whilst our coffee can be slightly more expensive compared with other brands, this cost is in line with our mission to pay our coffee growers a premium price for their top quality coffee, and we are glad that you think our coffee is worth the investment!
Wishing you a lovely day, and happy brewing.
The Pact Coffee Team
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