Paddockspares Reviews 

37,564
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,755 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders arrive very quickly and are securely packaged, making the overall purchasing process exceptionally smooth. Buyers find it very easy to locate the exact spares they need using the online catalog, while also benefiting from competitive pricing. However, some customers also noted occasional issues with delivery delays or even receiving incorrect items. A few people experienced problems with expensive shipping costs or missing components from their packages. Others mentioned that sorting out these mistakes with customer support could sometimes require extra time and effort.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising swift shipping, helpful... See more

Product

Users describe positive interactions with product, highlighting excellent quality, fair pricing, and a vast... See more

Service

Customers consistently note positive experiences with service, highlighting efficient delivery, competitive... See more

Order

Clients share satisfaction on order, frequently highlighting the easy online process, prompt shipping, and... See more

Price

People report positive experiences with price, frequently highlighting very reasonable pricing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great price on the Silver Modules wheels, well packed, arrived not long after ordering, top service. Only gripe was DPS left them stacked outside of my front door, (I was out at the time), 4 big wh... See more

Company replied

Rated 5 out of 5 stars

Land Rover Series 3 New Rear step Instructions were very helpful and the product fitted perfectly. I will try and forward photos of before and after fitting the rear step but apologies if my fo... See more

Company replied

Rated 5 out of 5 stars

Easy to find parts on the website, easy to order, prices where you'd expect them, orders always arrive quickly. Crucially, they actually seem to have the stock items the website say they have - a curi... See more

Company replied

Rated 5 out of 5 stars

You guys stepped up when our tradtional suppliers Craddock dropped the ball. Thanks to you folks were able to deliver the repair ON TIME. Now assured of repeat business from us in Denver

Company replied



Company details

  1. Auto Parts Store
  2. Auto Body Parts Supplier
  3. Auto Machine Shop
  4. Car Accessories Store

Written by the company

This year we're thrilled to celebrate a milestone that would not have been possible without you, our customers - 50 incredible years of Paddock Spares! The business has seen many changes throughout the years, moving from the family home to larger warehousing in 1990, parts books were adapted into websites, telephone calls developed into e-mails, but one thing has stayed constant, the Paddock team being here to help with your Land Rover journey. We now stand proudly as one of the world's leading suppliers of spares and accessories for the Land Rover marque. We've gained many new customers over the years and some of you have been our loyal customers from the very beginning, passing down to second and third generations as we speak - to you all, we are most grateful for your continued support.

Parts and Accessories for Land Rover and Range Rovers since 1975

Written by the company

Comitted to keeping your Land Rover and Range Rovers running
Proudly celebrating our 50th year! Welcoming you into the Paddock Spares family, we are here to help for all of your Land Rover and Range Rover needs

A Lifetime of Support

Order with confidence knowing that a member of the team is only a call or email away!

Order with confidence knowing that a member of the team is only a call or email away!
Confident in the quality of the products we offer, we are pleased to be able to include a great warranty service along with offering the parts at a great price to all of our customers. Available through several methods of contact we can assist with finding those hard to source parts, as well as supporting you through general enquiries that pop up in the life of Land Rovers

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

38K reviews

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4.7

All reviews

(37,564)

2,015 reviews in the last 12 months

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Rated 5 out of 5 stars

Parts required in stock…

Parts required in stock at a great price. Able to arrange to collect parts so I could fit them ASAP.
Excellent service.

August 19, 2026
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Reply from Paddockspares

We're delighted we had got the parts you needed at a great price and you were able to collect. Thank you for your kind words!

Rated 2 out of 5 stars

TD5 viscous fan spanner did not fit the…

TD5 viscous fan spanner did not fit the three bolts holding on the pulley - had to file the three holes larger to be able to use it!

August 26, 2026
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Reply from Paddockspares

We appreciate you bringing this fitment issue with the fan spanner to our attention. We are genuinely concerned to hear you had to modify the tool for use as we have sold literally thousands without problem,. We will check our current stock.

Rated 5 out of 5 stars

You guys stepped up when our tradtional…

You guys stepped up when our tradtional suppliers Craddock dropped the ball.
Thanks to you folks were able to deliver the repair ON TIME.
Now assured of repeat business from us in Denver

August 26, 2026
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Reply from Paddockspares

We are so glad we could help ensure your repair was delivered on time! We appreciate you choosing us and look forward to continuing to serve your business in Denver.

Rated 5 out of 5 stars

Very easy to order spares …

Very easy to order on Paddock spares website and all items very clear to see.

August 25, 2026
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Reply from Paddockspares

We're glad to hear you found our website easy to use and the items easily found. Thank you for your positive feedback!

Rated 5 out of 5 stars

Customer Services

Order received and delivery very efficiently.

August 17, 2026
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Reply from Paddockspares

We're so glad to hear your order arrived efficiently. Thank you for your positive feedback!

Rated 5 out of 5 stars

International Delivery Service

International Delivery service is impeccable.
Seamless experience, bought injectors for 300tdi shipped to South Africa. All-in saved R8k compared to the same product from local suppliers.

August 25, 2026
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Reply from Paddockspares

We're so happy to hear our international delivery service provided such a seamless experience for your injectors. We appreciate your positive feedback!

Rated 1 out of 5 stars

I am disappointed

More than a month ago, I reported missing items from my order. Despite multiple follow-ups, the issue remains unresolved. I understand that mistakes and shipping problems can happen. What matters is how a company responds when they do.

Unfortunately, the response has been slow, and I have not felt that resolving my issue has been treated as a priority. Customer satisfaction does not appear to be a top priority, as delays and internal circumstances seem to take precedence over providing a timely solution.

I had high expectations based on the quality of the product itself, but the after-sales service has been very disappointing.

Pros: The product quality appears to be good, and the company has an extensive product range, offering plenty of choice within this niche market.

Cons: Very slow resolution process, poor communication, and disappointing customer service.

September 4, 2026
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Reply from Paddockspares

We are genuinely concerned to learn about the ongoing issue with your missing items and the frustration this has caused. We understand how important it is for these matters to be resolved promptly, and we regret that our process has not met your expectations for timeliness and communication. We have struggled recently due to staff holidays, sickness and unexpected absences to respond as efficiently as we would have liked. Please be assured that we are taking your feedback seriously and are reviewing our internal procedures to ensure that customer concerns are addressed with the priority and efficiency they deserve.

Rated 4 out of 5 stars

Conten,But…

I have placed several orders with them. In general I am very happy and content with Paddock, swift delivery and good quality and packing.
In my previous reviews I left 5 stars

But… my last order was missing a part and it took some trouble to get hold of them but it’s being fixed 👍🏼

August 16, 2026
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Reply from Paddockspares

We are so pleased to hear that you've generally been very happy with our service, swift delivery, and quality. We truly appreciate your continued support and your previous 5-star ratings. We sincerely regret that your recent order was incomplete and caused you inconvenience. We are glad our team was able to resolve the issue for you. We are always working to improve our processes to ensure every order is perfect.

Rated 1 out of 5 stars

Order placed on 24/8/26

Order placed on 24/8/26, estimate for delivery on 2/9/26, only shipped on the 2/9/26 and still waiting on delivery update from courier service, no updates on their website or from Paddocks, disappointing to say the least.

August 24, 2026
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Reply from Paddockspares

Apologies for the delay - we're chasing this for you now,

Rated 5 out of 5 stars

Easy to find parts on the websiteExcellent website and service

Easy to find parts on the website, easy to order, prices where you'd expect them, orders always arrive quickly. Crucially, they actually seem to have the stock items the website say they have - a curiously rare experience!

August 22, 2026
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Reply from Paddockspares

We're so glad to hear that our website and stock accuracy met your expectations! We appreciate your kind words about our quick delivery too.

Rated 5 out of 5 stars

Reliable service

Reliable service

August 24, 2026
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Reply from Paddockspares

We are pleased that you feel you can rely upon us, Kind words.

Rated 5 out of 5 stars

Good and quick service

Good and quick service
Good product quality is very good

August 16, 2026
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Reply from Paddockspares

We're so glad you appreciated our quick service and the excellent quality of our product. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Ordered my parts and very pleased to…

Ordered my parts and very pleased to say they arrived a day earlier than expected

August 16, 2026
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Reply from Paddockspares

We're so happy to hear your parts arrived earlier than expected! Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

2 Tyres

2 Tyres. Great price and fast delivery.
My go to place for 4x4 tyres.

August 23, 2026
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Reply from Paddockspares

We're happy to hear that our tire prices and delivery met your expectations. We appreciate your continued business for 4x4 tires.

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