Paddy Power Reviews 7,847

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 2,645 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the platform easy to use, appreciating the smooth user experience for both betting and gaming. Many people highlight the helpfulness and patience of the staff, noting that customer service agents are often quick to resolve queries. Reviewers also appreciate the ease of adding and withdrawing funds, along with a good selection of sports and games. However, some customers also noted issues with the website, including laggy gaming parts and problems with depositing. There are also concerns regarding payment processes, with some people reporting difficulties with account verification and withdrawals, leading to suspended accounts. A few other people also felt that customer service response times could be slow, and some experienced issues with bonus games or promotional offers.

What people talk about most

Customer service

People report ambiguous experiences with customer service, with many finding agents helpful, professional,... See more

Website

Reviewers highlight ambiguous aspects of website, with some customers finding the site easy to navigate,... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease of use and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and... See more

Payment

Customers had ambiguous experiences with payment, with some reporting efficient payouts and easy additions... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paddypower had to try to bridge the big AGE GAP in computer technology when i attempted to open an account with them. I live in between 2 large towns and nearest bookmaker is about 23 miles away. I... See more

Rated 5 out of 5 stars

A very user friendly app easy to navigate. A great selection of sports available and any transactions both in and out are quick and hassle free. My only complaint is that I am terrible at predictin... See more

Company replied

Rated 5 out of 5 stars

I feel like I've actually got a good chance of winning when I play slots on paddy power, I don't get that feeling with any other site. I guess it's my subconscious mind recognising that I do win a lot... See more

Company replied

Rated 5 out of 5 stars

The bonuses and free bets are a welcome inclusion to our betting experience. The customer service has always been fair and quick to deal with any queries.

Company replied


Company details

  1. Betting Agency
  2. Gambling House
  3. Gambling Service
  4. Online Casino or Bookmaker
  5. Online Sports Betting Vendor

Information provided by various external sources

Paddy Power - 1st for Online Betting. Football Betting including Premier League & Champions League Betting Odds. Sign-up offers & Money Back Specials available.


Contact info

3.7

Average

TrustScore 3.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Rated 4 out of 5 stars

Good choice of games

Good choice of games, update games regularly, good cooling off tools etc.

May 26, 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thanks for the brilliant feedback! We love that you're enjoying the games and that we keep things fresh with regular updates. And it's great you've noticed our cooling off tools, responsible gaming matters to us. Cheers! 💚

Rated 4 out of 5 stars

Winning

Winning !!!

May 5, 2026
Paddy Power logo

Reply from Paddy Power

Yes! 🎉💚 Congratulations on the win! That's what it's all about. Thanks for celebrating with Paddy Power!

Rated 1 out of 5 stars

Don't play this casino!!!

Don't play this casino!!!
This website keeps resetting slot games, so you can't win money even if you spend a lot of money. I spent more than £2,000 to play slot games this week. As a result, I just found that they reset all the slot games again. All my money was was wasted. The money deposited in the game will be over again. I won't be Deceive again, I have close my account. Also, skycasino.com is the same !!!

May 26, 2026
Unprompted review
Rated 1 out of 5 stars

Awful

Awful . I know ur meant to loose but a little win now and then won't hurt. Also their free games are fixed 100%

May 25, 2026
Unprompted review
Rated 4 out of 5 stars
Paddy Power logo

Reply from Paddy Power

Thanks for the kind words! We love that you're getting great promos and quick payouts. That's what we're all about. Cheers! 💚

Rated 1 out of 5 stars

Another bad experience in store

I'm not a regular gambler but do like a flutter maybe twice a month in store at various bookies.
In PaddyPower today and yet again a bad experience.
I appreciate the fact it's not easy to get a feature but for that very reason you'd think there'd be a decent return occasionally.
On one game that's really hard to get a feature it gave £12 on a high stake.
Another gave me zero ! Nothing.
The third gave me £22 on a high stake
The end result being after staking a lot I left feeling cheated.
This happens every time at their store.
Compared to their competitors they're absolutely dire.
I don't expect to win everytime but I do expect a rewarding experience for my money.
I've never in any other store experienced that consistent poor return on features.
How can it be right when their competitors are paying at least 5 times more on features.
I understand the odds and payout structure on FOBTs but one would expect at least one good win at some point.
Somethings not right.
If you fancy a flutter don't waste your money with these people.
Go elsewhere
Anywhere but don't go here !

May 24, 2026
Unprompted review
Rated 5 out of 5 stars

emma was a great help

emma was a great help , friendly and made sure everything was correct

May 23, 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thanks for this brilliant feedback! We're buzzing that Emma made such a great impression, friendly, helpful, and thorough. That's what we're all about. Cheers! 💚

Rated 5 out of 5 stars

Great with lots of help even if your…

Great with lots of help even if your not a regular gambler

May 23, 2026
Unprompted review
Paddy Power logo

Reply from Paddy Power

Thanks for the kind words! We love that we're making it easy for everyone, whether you're a regular or just having a flutter now and then. That's what we're all about. Cheers! 💚

Rated 5 out of 5 stars

A very user friendly app easy to…

A very user friendly app easy to navigate. A great selection of sports available and any transactions both in and out are quick and hassle free.

My only complaint is that I am terrible at predicting. ☹️

May 23, 2026
Paddy Power logo

Reply from Paddy Power

Thanks for the brilliant feedback! We love that you find the app so user-friendly and that you're enjoying the sports selection and smooth transactions. And hey, predicting is tough, that's what makes winning even sweeter! Keep at it! 💚

Rated 5 out of 5 stars

Excellent website and I like the free…

Excellent website and I like the free games

May 23, 2026
Paddy Power logo

Reply from Paddy Power

Thank you so much for the feedback! We're thrilled you're enjoying the website and that you're getting value from our free games. Thanks for choosing Paddy Power! 💚

Rated 1 out of 5 stars

Went on a free game

Went on a free game , won 20p. Four eligible games came up to play my 20p. I chose one , never played these games before , not sure what I was doing. Placed my bet , it came up with playing with bonus funds ( I thought 20p obviously) no , it took £5, be careful people.

May 23, 2026
Unprompted review
Rated 4 out of 5 stars

It's good but

It's good but when or if I win it's great infact if I win it's brilliant

May 22, 2026
Paddy Power logo

Reply from Paddy Power

Thanks for the brilliant feedback! We love the enthusiasm, and we're buzzing when you win too! That's the best part. Here's to more brilliant wins! Cheers! 💚🎉

Rated 3 out of 5 stars

Hard to activate the free bet items

Hard to activate the free bet items, sometimes it works other it doesn’t, lose interest trying at times and just don’t bother.
It’s hardly an incentive when the thing doesn’t work or it’s made to hard to work out

May 22, 2026
Rated 5 out of 5 stars

So easy to use

May 22, 2026
Paddy Power logo

Reply from Paddy Power

Thank you so much! We appreciate the kind words and are thrilled you find us so easy to use. Thanks for choosing Paddy Power! 💚

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