Paddy Power Reviews 7,843

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 2,645 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the platform easy to use, appreciating the smooth user experience for both betting and gaming. Many people highlight the helpfulness and patience of the staff, noting that customer service agents are often quick to resolve queries. Reviewers also appreciate the ease of adding and withdrawing funds, along with a good selection of sports and games. However, some customers also noted issues with the website, including laggy gaming parts and problems with depositing. There are also concerns regarding payment processes, with some people reporting difficulties with account verification and withdrawals, leading to suspended accounts. A few other people also felt that customer service response times could be slow, and some experienced issues with bonus games or promotional offers.

What people talk about most

Customer service

People report ambiguous experiences with customer service, with many finding agents helpful, professional,... See more

Website

Reviewers highlight ambiguous aspects of website, with some customers finding the site easy to navigate,... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease of use and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and... See more

Payment

Customers had ambiguous experiences with payment, with some reporting efficient payouts and easy additions... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paddypower had to try to bridge the big AGE GAP in computer technology when i attempted to open an account with them. I live in between 2 large towns and nearest bookmaker is about 23 miles away. I... See more

Rated 5 out of 5 stars

A very user friendly app easy to navigate. A great selection of sports available and any transactions both in and out are quick and hassle free. My only complaint is that I am terrible at predictin... See more

Company replied

Rated 5 out of 5 stars

I feel like I've actually got a good chance of winning when I play slots on paddy power, I don't get that feeling with any other site. I guess it's my subconscious mind recognising that I do win a lot... See more

Company replied

Rated 5 out of 5 stars

The bonuses and free bets are a welcome inclusion to our betting experience. The customer service has always been fair and quick to deal with any queries.

Company replied


Company details

  1. Betting Agency
  2. Gambling House
  3. Gambling Service
  4. Online Casino or Bookmaker
  5. Online Sports Betting Vendor

Information provided by various external sources

Paddy Power - 1st for Online Betting. Football Betting including Premier League & Champions League Betting Odds. Sign-up offers & Money Back Specials available.


Contact info

3.7

Average

TrustScore 3.5 out of 5

8K reviews

5-star
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1-star

Asks customers to review

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Rated 1 out of 5 stars

While I am giving the one star for the…

While I am giving the one star for the Betting I am giving nothing for the slots. I understand you can’t expect to win but something is definitely not right with them.

Reported to gambling commission because that definitely up to no good and something not right, it’s just take take take with no bonus?

My pal played the same game on £1 a spin and got £9.80p from the Bonus lmao

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Paddypower had to try to bridge the big…

Paddypower had to try to bridge the big AGE GAP in computer technology when i attempted to open an account with them. I live in between 2 large towns and nearest bookmaker is about 23 miles away. I am 89 yrs of age and do not understand modern technology. Paddypower could not have been more helpful or patient. We did not make it due to my inadequesies, but we will when i reconnect to them when i have younger family assistance with me.

June 18, 2026
Unprompted review
Rated 2 out of 5 stars

Absolute con artists

Absolute con artists, £55 on repeater and I got 3 lines, kept trying to trigger the repeater that’s why I played so much but it never landed was playing 40p spins. Never ever been mugged off so terribly at all the casinos I’ve played, absolutely livid

June 18, 2026
Unprompted review
Rated 1 out of 5 stars

Offers a scam.

Offers a scam.
Offered 60/1 for an England win and then only activated the promotion after the score even though I placed a bet. £60 out of pocket. Criminals

June 17, 2026
Unprompted review
Rated 1 out of 5 stars

Not honouring free bet. Crooks

They ran a promo: Money back as a free bet at Ascot, if the horse finishes 2nd, 3rd, 4th.

I decided to take a punt on the 3th favourite because of this promo because it felt like some form of insurance if it didn't win. I would not have placed this bet if it wasn't for the promo, which was advertised with prominently with a large banner on the homepage.. The horse came 4th but the free bet was not credited. I contacted live chat twice, and both times, they refuse to credit the free bet.

Have now emailed their complaints department and will be escalating it to IBAS if it isn't resolved.

Joke of a company, shouldn't be this difficult, and won't be using them again in future. They might have a good social media presence which drew me in, but the odds are usually better elsewhere!

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Sanjana

Firstly my customer service agent was helpful and straightforward with his assistance to solve my issue. It's was regarding to withdrawal ....thanks

June 17, 2026
Unprompted review
Rated 1 out of 5 stars

The worst site for gambling,if you add…

The worst site for gambling,if you add money in they're website make sure you don't add with PayPal because they would check it and asking bank statements and so many things to unblock your account,basically the money would be lost and you get treated badly by the cs team.I really not recommended this gambling website that is mostly a scam

June 16, 2026
Unprompted review
Rated 1 out of 5 stars

0 stars

This and Betway are the worse slot casino provider , £7.50 win on big bass splash on 60p spins are you having a laugh , the games have the lowest RTP , constantly miss and just the poorest win ratio to any other casino, they also adjust that awful wonder wheel , you’ve spent £300 but here is a 10p scratch card 🤣🤣 absolute trash

June 17, 2026
Unprompted review
Rated 2 out of 5 stars

Their odds are way behind competitors…

Their odds are way behind competitors are their slots are an absolute joke. 400+ Spins without a bonus game?! Cmon! If littlevred riding hood saw the wolf as rarely as players on your slot game, her granny would have never been in danger!!
Website easy to use but better odds & games elsewhere mean i'll not be using it much going forward.

June 14, 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed with Paddy Power

Very disappointed with Paddy Power , they paid out on a six leg football bet £788 in the World Cup at 21.39 only for them to retract the money 23 minutes later , they decided the shot on target wasn’t a shot on target even though the keeper had to make a save . Very unfair , if they hadn’t off settled the bet I could have cashed out and won some money , which would have been my choice . Instead I come with a big fat zero

June 15, 2026
Unprompted review

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