Recently our bathroom was refurbished. The workers tried to cut coners, but PA housing followup procedure (Recently adapted) put their contractors work right after few complaints from us. Hope PA hous... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This, I must confess was/is the best accommodation service I have ever utilised in all my years as a locum. Having said that, there is a lot of room for improvement. Firstly, I never had my room clean... See more
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I recently had the pleasure of dealing with Roshni Gorania at PA Housing, and I genuinely cannot praise her enough. From start to finish, she handled everything with incredible patience, warmth, and... See more
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Had a new bathroom installed, work took a little longer than anticipated but communication was excellent. Was notified what would be happening amd how things were being done. Steve from p.a and Clare... See more
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Company details
Written by the company
We manage over 23,000 homes across the Midlands, London and the South East offering a range of solutions
Contact info
3 Bede Island, LE2 7EA, Leicester, United Kingdom
- 0300 123 2221
- complaints@pahousing.co.uk
- www.pahousing.co.uk
3.7
Average
610 reviews
Replied to 60% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good service
Very good service. Room is warm . View is very beautiful through the window. Weekly cleaning is superb . Kitchen facilities is brilliant. I enjoyed my stay for 3 months.
March 28, 2025
Unprompted review
Reply from PA Housing
Good afternoon Setara,
Thank you so much for your feedback, it's excellent to hear that you were happy with your accommodation during your 3-month stay. It means a huge amount to us to hear that you were pleased with the kitchen facilities, cleaning, the view, and more! All the best fur the future.
Kind regards,
PA Housing Communications Team
Unresponsive
Unresponsive.
Don't help with issues, I.e. parking, which should sit with them but they won't help with bullying and horrible neighbours.
High prices that go up at least twice a year for rent and "maintenance". I've been here for nearly 8 years and never seen anything maintained!
March 11, 2024
Unprompted review
Reply from PA Housing
Good afternoon Mel,
I'm very sorry and am disappointed to hear that your requests about your neighbour dispute have not been responded to and that you feel like you don't receive value for money with our services. We have more information about neighbour disputes and antisocial behaviour on our website at the address below:
https://www.pahousing.co.uk/help-and-support/tackling-antisocial-behaviour/asb-toolkit/
I hope this is useful and helps you to resolve this situation. In regard to the charges you pay, this can be discussed with our Income Team or your local Neighbourhood Coordinator, who will be able to provide you with a breakdown of charges. We aim to make these charges fair, so please get in contact with them if you feel like you don't receive the services you pay for.
Kind regards,
PA Housing Communications Team
Service support review about shahaed Torafder.
I am truely grateful to the Management team speacially Shahaed Torafser, He is always been very kind full, thoughtful and caring to all the concerns regards my mother who was resident at 21 abbey park flat no 21. and Thankful to the entire team. I am returning back to Canada in two weeks once again highly appreciate your support and kindness. Thanks
August 27, 2024
Unprompted review
Reply from PA Housing
Good morning Bhavna,
Thank you for your comments, we really appreciate your feedback for the service that our scheme management team and Shahaed in particular gave to your mother. I'm sure Shahaed will be delighted when he reads this, so I'll make sure to share your comments with the business to give him and the team some well-deserved recognition.
I wish you well in Canada, all the best for the future!
Kind regards,
PA Housing Communications Team
Best of the best quick and friendly :)
February 27, 2025
Unprompted review
Reply from PA Housing
Good morning Mariusz,
That's excellent to hear, I'm glad you received some high-quality customer service! Thank you for your kind words, they're much appreciated.
Kind regards,
PA Housing Communications Team
Such a disgrace and owful company !
Such a disgrace and owful company !! I have lived their property for 10 years. We have issue with our toilet getting blocked and flooding. We raised the complaint back in 2023 and still not dealt with!!! It’s impossible to get to customer service and if you are lucky they will book some one you. We take unpaid leave to stay home and wait but no one will turn and say there was no one in the property. Even on emergency booking they don’t show up !!
February 28, 2025
Unprompted review
Reply from PA Housing
Good morning Fiehiwot,
I'm very sorry that you have been contending with this issue with your toilet for so long and that the appointment for your repair was missed. This is deeply disappointing and we hope that we can resolve it for you as soon as possible. I've spoken to our Repairs Manager who assures me that she's chased this with her team. I hope this helps and that your issue is sorted soon.
Kind regards,
PA Housing Communications Team
Eden Park corby
My partner lived in supported accommodation at Eden Park in corby. The staff are accommodating and reassure the tenants when issues arise they promptly give advice and support to help each and every individual need. Without this service provided many young woman would be homeless. A big thank you and hands up to the staff in there!
February 23, 2025
Unprompted review
Reply from PA Housing
Good morning Owen,
Thank you so much for your kind review of the services provided by the Eden Park team. It's lovely and heart warming to read about yours and your partner's positive experience of their support. I'll make sure your feedback is passed on to the wider team at PA so the team at Eden Park can get some well-deserved recognition. Thanks again, Owen!
Kind regards,
PA Housing Communications Team
Data Breach
i was sent an email by PA that included my full home address as the subject line , i regard this as a data breach as subject lines in email are highly visible and can easily be intercepted online . PA claim its ok to do that and my data rights have not been breached , surely as its my data it should be my decision , sadly they employ many clowns who work from home , sometimes when you call them and wait 30 minutes you get to speak to a nice person but regardless of that no improvements are ever made and no lessons are ever learnt , can i ask other PA residents if they ever get emailed with their full address as the subject line ? their data protection officer is about as useful as a cat flap in an elephant house . PA need new management and better staff
February 20, 2025
Unprompted review
Gas Team
Had my annual gas service completed last week due to the poor communication between Sureserve and myself no letter received turn up on 3 occassions without booking appointment then i was furious as received a legal letter from Jade but once she had got involved from start to finish all issues were resolved and got another appointment 2 days later when i was available, asset to PA Housing should be promoted for her proffessionalism and can do attitude.
February 17, 2025
Unprompted review
Reply from PA Housing
Good afternoon Richard,
Thank you so much for taking the time to tell us about this, we're very grateful for your review and I'm glad that your issue with the Gas Team has now been resolved. I'm sorry that your experience wasn't better from the start, but I'm pleased that Jade was on hand to make things right. I'll make sure she receives your feedback and I'm sure she'll be delighted, thank you.
Kind regards,
PA Housing Communications Team
In December 2023 I had my water tank…
In December 2023 I had my water tank from upstairs burst open causing a leakage downstairs which collapsed my ceiling and damaged my personal belongings. PA housing said that they will refund me the money that I lost in personal belongings. This wasn't easy to get as I felt I was being ignored. I then met my Neighbourhood Coordinator Aquib Mahamed who went above and beyond to help me receive the refund. He kept in touch often to keep me updated... And after some time went by he made sure that the refund was processed into my bank account without further delay. I just want to thank him for all his support in helping me. Thank you Aquib!
I appreciated what he did honestly he’s star
February 24, 2024
Unprompted review
Reply from PA Housing
Good afternoon Sam,
I'm very sorry that this happened to you, particularly that your personal property was damaged and that you felt like you were being ignored until Aquib stepped in. Thank you for bringing this to my attention, your feedback is very much appreciated. I'll make sure that Aquib is recognised for his efforts because it makes me proud that he was able to do that for you.
Thanks again, Sam!
Kind regards,
PA Housing Communications Team
Issue Well Handled…
My issue was handled kindly and professionally and managed to sort the it out.
February 6, 2025
Unprompted review
Reply from PA Housing
Good afternoon Salim,
Thank you for your review, I'm very pleased that your issue was resolved and that you received professional customer service. That's great to hear. I'm also very grateful for your feedback so thanks again!
Kind regards,
PA Housing Communications Team
Lies and no maintenance or repairs
Office staff lie on the phone, do not pass information along to workmen, dealing with mold for over 2 years, their surveyor says it's fine and nothing is wrong, windows all need replacing, balcony guard rail collapsing, skylight broken report on mold and they send a guy to try and clean before a surveyor turns up but only did half a job.
February 9, 2025
Unprompted review
Reply from PA Housing
Good afternoon Keiran,
I'm sorry you've felt that PA colleagues haven't communicated as they said they would. I also apologise that you feel that the work around your repairs and issues with mould aren't complete. As a team, we're grateful for your feedback because we want to deliver a better level of service that you can be more satisfied with. I hope that the issues you've raised are resolved soon.
Kind regards,
PA Housing Communications Team
Sara Tenancy Sustainment Officer was…
Sara Tenancy Sustainment Officer was absolutely amazing and really helped me with some issues i was having regarding my council tax bill. She is a very nice professional person and kept intouch with me until the matter was resolved.
January 31, 2025
Unprompted review
Reply from PA Housing
Good morning Annabel,
Thank you so much for your review, it means a lot to us to hear that you've received this support and that you're happy with how it went. I'm pleased that Sara provided such great customer service in dealing with these issues with your council tax bill, I'll make sure she receives recognition from the business for her efforts. Thanks again!
Kind regards,
PA Housing Communications Team
The staff are very kind and…
The staff are very kind and accommodating special mention Valerie.
I have send email to request a room to stay sunday and Monday morning she sort me out. Even more happy after working 12 hours shift I have a warm bed and a shower and very clean room. Thank is not enough 🙏 best wishes to all team of PA housing. See you again next week and in future.
Regards
Julian
Mri locum radiographer
January 20, 2025
Unprompted review
Reply from PA Housing
Good afternoon Julian,
Thank you so much for your positive review, I'm very pleased that you enjoyed your stay (and hope you enjoy your future stays too!). Your kind words are massively appreciated. I'll share your review with my colleagues in the business so Valerie can get the recognition she deserves for the important work she does to ensure you can carry on with yours. Thanks once again.
Kind regards,
PA Housing Communications Team
House servey
Polite, pleasant and helpful. I just had my house servey and the man who came was lovely and got the job done fairly quick but took enough time to make sure any problems was jotted down.
January 20, 2025
Unprompted review
Reply from PA Housing
Good afternoon Reanna,
That's excellent news, I'm really glad your home survey went so well and that you received great customer service. Thank you so much for your review and I hope we're able to deal with the problems you've reported as soon as possible.
Kind regards,
PA Housing Communications Team
The worst people you can ever deal…
The worst people you can ever deal with. I reported subletting the previous neighbourhood coordinator on top of planning a fake investigation told to the perpetrator o reported him. Then at the beginning of 2024 they change management and new neighbourhood came never saw the perpetrator in ten months while the illegal tenant living in the property and never knocked the door to check who was living there. The aftermath was me being threatened with letters if I pursue the matter they will take action against me. What a corrupted people they are. I guess pa housing just didn’t want to spend money to take the perpetrator to court and give the money back to the government once the perpetrator live on benefits. The lesson I learned was we tenants can do anything we want without repercussions, once they collect the rent anything goes.
August 1, 2024
Unprompted review
Reply from PA Housing
Good morning,
I'm sorry that you feel let down by the investigation into subletting by your neighbour. I've spoken with my colleagues who are responsible for your case and they have shown me evidence that they have investigated it.
Thank you for raising these concerns as we do take tenancy fraud very seriously. However, I'm informed that the team have found insufficient evidence to take this any further right now. While that doesn't completely rule out subletting, we wouldn't be able to take this to court and guarantee a successful case with the evidence - or lack thereof - that we have.
Kind regards,
PA Housing Communications Team
The people thT have really helped me…
The people thT have really helped me with applications for discrencenry housing payment have been patient with my application with forms & bank statement requirements and helped me with grocery vouchers was amazing to receive through trying to desperately pay my energy bills looking forward to telephone appointment on Monday as struggling like many people on this cold weather a nightmare thank you all for caring support been brilliant 👏
December 20, 2024
Unprompted review
Reply from PA Housing
Good afternoon Jacqueline,
Thank you for your feedback, it means a huge amount to us! It makes me very happy to read that the team has supported you and eased some of the costs during this tough time that you've been going through. I hope that you can now rest assured knowing that we're here to help. Thanks again and enjoy the rest of your day.
Kind regards,
PA Housing Communications Team
Avoid at all costs
After a council house swap I was assured by the previous tenant that PA Housing were on top of repairs. This couldn't be further from the truth. It took probably about 1 year for them to address a major mould problem in an uninhabitable bedroom.
Since then, an old gas boiler continually breaks down, around every 6 weeks we have to go through the process of waiting around 48 hours to get hot water and heating again, for an engineer to temporarily bandage over the problem and tell us we need a new boiler.
They work with Sureserve (formerly K&T Heating) who make you jump through hoops before you can get an engineer, wait for a callback for approximately a day (or stay on the phone in line for an hour or so) to tell you they don't have an engineer until the next day or day after. A complete shambles. I would never have moved to a PA property if I'd have known what chaos awaited.
January 6, 2025
Unprompted review
Reply from PA Housing
Good afternoon Phil,
I'm very sorry that you went through this wait and that you couldn't use the bedroom for a year. This is disappointing and not the level of service we aim to deliver. I also apologise for the current issues you're having with your boiler and for the frustration this has caused. I hope we're able to sort a more long-term fix for you soon.
If you're not satisfied and would like an investigation into what has gone wrong, you can submit an official complaint to us at www.pahousing.co.uk/complaints/
Kind regards,
PA Housing Communications Team
Helpful and good at responding to…
Helpful and good at responding to concerns. Kitchen looks lovely.
December 20, 2024
Unprompted review
Reply from PA Housing
Good afternoon Mandy,
Thank you so much for your kind feedback. I'm glad that you're happy with your kitchen and that you feel your concerns have been answered well. That's really encouraging to hear, so thanks again, I'll pass your message on to the team!
Kind regards,
PA Housing Communications Team
Very nicely built
Very nicely built, recently renovated rooms. The PA housing staff is extremely helpful. I love staying here. No issues at all in the past 1 year !
December 23, 2024
Unprompted review
Reply from PA Housing
Good morning,
That is very nice of you to say, thank you so much for your feedback on where you're staying. I'm also pleased that you've found my PA Housing colleagues to be helpful and that you've had an overall positive experience. Long may it continue!
Kind regards,
PA Housing Communications Team
New kitchen refit
Had a new kitchen fitted ,can't fault the work at all ,I'm really happy with it. The contractors were helpful and polite. All mess collected and taken away. Site managers kept in touch and had daily texts to let me know who was attending each day.
November 29, 2024
Unprompted review
Reply from PA Housing
Good afternoon Tracy,
That's fab news, I'm pleased it went so well, you were kept informed, and that you were satisfied with the work our contractors did. Thank you so much for sharing this with us, we're very grateful for your feedback!
Kind regards,
PA Housing Communications Team
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