Recently our bathroom was refurbished. The workers tried to cut coners, but PA housing followup procedure (Recently adapted) put their contractors work right after few complaints from us. Hope PA hous... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This, I must confess was/is the best accommodation service I have ever utilised in all my years as a locum. Having said that, there is a lot of room for improvement. Firstly, I never had my room clean... See more
Company replied
I recently had the pleasure of dealing with Roshni Gorania at PA Housing, and I genuinely cannot praise her enough. From start to finish, she handled everything with incredible patience, warmth, and... See more
Company replied
Had a new bathroom installed, work took a little longer than anticipated but communication was excellent. Was notified what would be happening amd how things were being done. Steve from p.a and Clare... See more
Company replied
Company details
Written by the company
We manage over 23,000 homes across the Midlands, London and the South East offering a range of solutions
Contact info
3 Bede Island, LE2 7EA, Leicester, United Kingdom
- 0300 123 2221
- complaints@pahousing.co.uk
- www.pahousing.co.uk
3.7
Average
610 reviews
Replied to 60% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from PA Housing
Good morning Joao,
It's lovely to hear that everything was explained and that you received good customer service from my colleague. Thank you for sharing your experience with us, we're very grateful for your feedback.
Kind regards,
Marco, PA Housing Communications Team
So in my case so much improvement has…
So in my case so much improvement has happened. But can Manie (don't have surname) in tenancy maybe actually get to answer his emails and push a button 🤣 if he can do this today IL be really really happy
October 1, 2024
Unprompted review
Reply from PA Housing
Good afternoon Fiona,
It's great to hear that you've experienced such an improvement in our services since your last review, that's a very encouraging step in the right direction.
I've spoken with our team and it appears that Manie is only responsible for the paperwork in your Lettings case and that it's being handled by another colleague in the team called Chris. I hope this helps and that Chris has been able to give you the answers you needed.
Kind regards,
Marco, PA Housing Communications Team
No water, leaks and scam charges.
For over a year, the residents have been complaining that we have no water 70% of the time, due to a faulty pump in the building. No water for cooking,cleaning,bathing etc.. nothing. We can't even flush the toilets most of the time, and live with buckets of water around, so we have water when needed. PA is aware of this, and have done nothing. Also, similar to other people here, they charge us for "Window cleaning" but we have never had windows cleaned since we moved in when it was first built. A really terrible company, and I highly recommend anyone staying clear of this fraud company.
September 28, 2024
Unprompted review
Reply from PA Housing
Good morning Alex,
I am very sorry to read this, not having water for such a significant amount of time is really unacceptable. We really should be doing better by you as our resident. That's why I've contacted our Repairs Manager for your area to look into this for you.
Also, I've informed your local Neighbourhood Coordinator about your concerns around service charges so that these can be addressed too. I hope that we're able to solve these issues for you as soon as we possibly can.
Kind regards,
Marco, PA Housing Communications
Aisha was great at explaining the…
Aisha was great at explaining the insulation that took place also she gave text message when they will be attending as I’m ill was very helpfull thank you aisha
September 26, 2024
Unprompted review
Reply from PA Housing
Good afternoon Saleha,
Thank you so much for your lovely feedback for Aisha, I'll share this with the business and make sure that she's appreciated for her helpful customer service. Thanks once again!
Kind regards,
Marco, PA Housing Communications Team
Aisha is such a great
Aisha is such a great, helpful, understanding & quick decision making person, with a good team she always updated information on time & completed Home insulation very well.
September 25, 2024
Unprompted review
Reply from PA Housing
Thanks for leaving us such a great review Sahraz. We agree Aisha is pretty great, so we'll make sure she sees you kind words.
Hiya.
Hiya.
I live in Mansfield and Pa has been charging us £7 something a month for window cleaning.I’ve been here for 18 years and never had any windows cleaned except for the window cleaner that I paid for.
There must be at least 250 properties on my estate and never has there been a window cleaner around here.
I was wondering if this is the same with other residents who are with Pa.This needs to be stopped.
September 23, 2024
Unprompted review
Reply from PA Housing
Thank you for your review and I'm sorry to hear you're paying for a service you're not receiving. We'd like to know more so that we can help answer your query and hopefully get the situation resolved. If you can email us at housing@pahousing.co.uk someone from our Service Charge Team will get back to you.
Great service
Had a kitchen recently fitted and it's lovely. Been a tenant 6 odd years and never had issues. All jobs are resolved quickly
September 20, 2024
Unprompted review
Reply from PA Housing
Hi Rachael. Thank you so much for leaving us such a great review. We're really pleased to hear your happy and have never had any issues. Enjoy your new kitchen!
Good Health and Safety support
Early this year our organisation needed to supply evidence that exacting Local Authority standards were being met in a PA Housing premises that we rent. Naz Hussein is the PA Housing officer that assisted us. Naz went the extra mile to ensure that we had all the detailed evidence we needed in a timely manor. Naz continues to work well with our organisation on all matters as they arise. Thank you Naz and PA Housing.
February 15, 2024
Unprompted review
Reply from PA Housing
Thank you Vincent for leaving such a great review. We'll make sure your feedback is passed on to Naz.
PA Housing
PA Housing, WATES their maintenance contractors and PowerRod their sub contractors all combined are very unprofessional, rude and don't care for disabled people as they claim to. Have waited over 2 months for toilet tap replacements they all Power Rod engineers come and do is take photos of taps, this is how professional & competent their engineers are they cant even fix leaking taps or showers.
June 3, 2024
Unprompted review
Reply from PA Housing
I'm very sorry to read about your experience of our contractors and for the service you've received from us. I hope the issue is being resolved, but if you need to make a complaint about your experience you can contact us at www.pahouusing.co.uk/complaints
Wayne came today to survey my flat not…
Wayne came today to survey my flat not only was he professional he was really helpful and informative.
September 11, 2024
Unprompted review
Reply from PA Housing
Good afternoon,
Thank you for taking the time to leave us a positive review, that's lovely and much appreciated. I'm glad that your survey with Wayne went so well, that's fab to hear. I'll make sure that Wayne receives your kind feedback!
Kind regards,
Marco, PA Housing Communications Team
Had new kitchen fitted brilliant from…
Had new kitchen fitted brilliant from start to finish
July 19, 2024
Unprompted review
Reply from PA Housing
Good morning Andrew,
That's fantastic, I'm glad you're happy with your new kitchen and the way the fitting was carried out. Thank you for your feedback, that's lovely news. I hope you get lots of use, happy memories, and culinary masterpieces out of it!
Kind regards,
Marco, PA Housing Communications Team
What happy u got asbestos in ceiling in…
What happy u got asbestos in ceiling in liveing room and it been Disturbed, I’m wet is it can u still stay in your home
December 13, 2023
Unprompted review
Reply from PA Housing
Good morning Joseph,
I’m very sorry that you’re having this experience with asbestos and that you fear it has been disturbed. I hope you’re staying safe as this is very concerning. I’ve been in contact with both our Complaints Team and our Planned Maintenance Team so they’re aware of your review. I hope that our teams can find a resolution to this issue that you’re happy with so we can start to rebuild your trust.
Kind regards,
Marco, PA Housing Communications Team
The staff is compatible in they job.
The staff is compatible in they job.
Lauren was very helpful in my case.
PA HOUSING is helping me a lot in everything in my needs.
I'm giving a maximum rate to the company because you sort it out all my needs.
Many Many thanks for Lauren.
My regards
Abdul Karim Joosab
July 20, 2024
Unprompted review
Reply from PA Housing
Good afternoon Abdul,
That's lovely and encouraging to hear, thank you for your feedback. I'm pleased that Lauren was so helpful in attending to your needs, I'll make sure she's recognised for all her hard work by sharing your kind words with the business. Thanks once again, Abdul, that really means a lot!
Kind regards,
Marco, PA Housing Communications Team
Suki great communication went out her…
Suki great communication went out her way for a suitable time for my visit
August 22, 2024
Unprompted review
Reply from PA Housing
Good afternoon Ivy,
Thank you for your feedback, we really appreciate it! It's lovely to hear stories of colleagues going out of their way to provide great customer service. I bet Suki will be very grateful for your review too.
Kind regards,
Marco, PA Housing Communications Team
The gentleman called Richard to check…
The gentleman called Richard to check my house this morning. He was very friendly I felt comfortable him going around my home
August 22, 2024
Unprompted review
Reply from PA Housing
Good afternoon Julie,
Thank you for your review! That is very encouraging to hear, I'm happy to hear that it went well and that Richard made you feel at ease. I'll make sure this gets fed back to Richard (and the rest of the business), I'm sure he'll greatly appreciate your feedback.
Kind regards,
Marco, PA Housing Communications Team
A nice friendly lady conducted a home…
A nice friendly lady conducted a home survey. I was disappointed to find out I'm not due a new kitchen quite yet after being told I was a few years ago, but she explained the situation and told me what I need to do. I give the lady 5 stars but the replacement programme 1 so will rate 3 in the middle.
August 21, 2024
Unprompted review
Reply from PA Housing
Good afternoon,
Thank you for taking the time to leave a review of your home survey, I'm very pleased that you found her to be friendly and helpful in how she conducted herself. However, I'm sorry that you were previously given the wrong impression about when your new kitchen was due and for the disappointment this must have caused. Thanks once again for your honest feedback as it helps us to see where we're doing well and how we can improve services for you in the future.
Kind regards,
Marco, PA Housing Communications Team
Simple from start to finish
Simple from start to finish. Booked over the phone with Callum for a home inspection. Let him know what dates works for me and he got me booked in for a morning appointment between 8-1. Vicky arrived for the home inspection by 10am. Took less than half an hour. She answered all my questions and also gave me advice on an issue in the home I wasn’t sure about. Overall a very easy and pleasant experience.
August 19, 2024
Unprompted review
Reply from PA Housing
Good afternoon,
Thank you for your feedback, I'm very pleased to hear that the inspection went so smoothly and that Callum and Vicky provided customer service that you were happy with! I'm sure they'll both be delighted to hear that they played their part in making your experience a pleasant one. I'll make sure they're both recognised for their efforts. Thanks again!
Kind regards,
Marco, PA Housing Communications Team
I am perfectly satisfied h all the…
I am perfectly satisfied with all the services you provide. The young lady inspector today was most charming and informative. I have not balcony or garden and thus cannot comment. Bu he whole of the public garden is very well maintained, as far as I can see.
August 6, 2024
Unprompted review
Reply from PA Housing
Good morning Gordon,
It means a lot to us to hear that you're happy with all the services we provide (including maintaining the communal garden), that's very high praise indeed so thank you very much! I'm also glad that you had charming customer service from my colleague and that she took the time to let you know what was what.
Kind regards,
Marco, PA Housing communications Team
Hi vicky was very nice and easy to…
Hi vicky was very nice and easy to talk to and explained what she was doing great job
August 2, 2024
Unprompted review
Reply from PA Housing
Good morning Gerald,
Thank you very much for your kind comments about Vicky. I'm pleased that she provided a good service and explained her work well. I'll make sure to share this so she sees your feedback. Thanks again!
Kind regards,
Marco, PA Housing Communications Team
No house is a home with pa
They pray on the people that are in desperate need for a house. You take the reviews with a pinch of salt. Move in and then reality hits you. The people at the end of the line are stuck between morals and losing their jobs and put us in situations that affect our health. I am in a mold and damp house. Overcrowded and sooo many repairs. The house is no longer a home. Minus 4 in the hallway and kitchen in the winter due to lack of radiators and a door that whistles over the TV and wakes you at night, a welcoming arm to getting burgled. Mould and damp that has impacted on my families health leaving me gasp for breath.repairs that are not done partially done or poorly done if that, which are reported done but are not. Bad neighbours who revenge music hammer drill till 11pm yet there's nothing they can do.my disabled children sharing a room that is technically only allowed one person in by the environmental health people that has made their disabilities worse. The leaking taps, hole in ceiling from a burst pipe excessive cold damp mould as I neighbours and so much more. So I say this review not to slander the association but to say my OPINION just making that clear so there's no retaliation. Oh don't touch you walls ceilings because there may be asbestos in them that they don't tell you. Not to mention that the people you employ to repair home says that you have to wipe your feet on the way out of PA homes and that they hate their jobs because the confinements you put on them. The environmental health ombudsman solicitors and CALS can deal with them now . I am ashamed and appalled at the lack of care consideration for us. You have made us all ill with anxiety stress COPD depression ect.
August 1, 2024
Unprompted review
Reply from PA Housing
Good afternoon Natasha,
I’m sorry and very disappointed to hear that you feel this way about our services and where you live. The number of problems you’re experiencing and the intensity of them are not acceptable, and we’d like to do something about it to make your house feel more like home. We take issues such as damp and mould, antisocial behaviour, and the wellbeing of you and your children very seriously. I would hope that you don’t fear retaliation for sharing your views from us because although we may have let you down, we still want to help you.
If you haven’t already, please send us an official complaint at the address below, going through what you’ve said here, and our Complaints Team will look into everything you’ve told us. Hopefully our team will get to the bottom of these issues, thank you for raising them with us.
https://www.pahousing.co.uk/complaints/
Kind regards,
Marco, PA Housing Communications Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.