Paintscratch, Inc. Reviews 

409
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 244 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the excellent service and efficient delivery, noting that orders arrived quickly and were easy to place. Many people highlight the product quality, particularly praising the paint's perfect color match to their vehicles. Reviewers also found the products easy to use, providing good consistency and effective results for various repairs and projects. However, some customers also noted issues with the product. A few people experienced significant discrepancies in paint color matching, finding the shades to be off from their vehicle's original. Additionally, some reviewers reported receiving products that were dry or defective upon arrival, or encountered problems with clear coat application and consistency. There were also instances of delayed order fulfillment, with some waiting extended periods for their items.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and color matching. While many customers praise the... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the perfect color match and the... See more

Order

Consumers find order experiences to be ambiguous, with some reviewers expressing satisfaction with the ease... See more

Delivery service

People report positive experiences with delivery service, often highlighting quick and timely delivery, with... See more

Service

Reviewers mention positive feedback about service, consistently praising the customer support and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Haven't tried it but was worried when the website stated I received my product but I did not. Tried contacting customer support twice (email and phone) but no one ever replied. Received my order 3 wee... See more

Rated 4 out of 5 stars

I would have liked to receive the paint a little sooner, i did like the product and I appreciate the professionalism in getting me the right item after my mix up on the order. thank you Jim

Rated 5 out of 5 stars

I ordered two cans in order to respray the entire front and rear bumper skirts cladding on my 1999 Lexus ES300. They had lots of nicks and some deep scratches that required body filling and primer. T... See more

Rated 5 out of 5 stars

Your initial shipment of the spray paint was off from my car’s factory color. Followed your instructions to return the paint card with attached photo of it against my car. I received the replacement... See more


Company details

  1. Auto Parts Store

Written by the company

Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

409 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.3

All reviews

(409)

239 reviews in the last 12 months

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Rated 1 out of 5 stars

Finally opened my PaintScratch package only to find all the contents dried up or non existent.

Finally opened my PaintScratch package that I had received in 2019. Yes, I know that is a while, but didn't need it a the time. Upon opening and unsealing the product, I found that the paint was dry in the tube, the clearcoat tube was dry, and the unopened bottle of acetone was empty as well. I contacted customer service and got a snippity email stating that the product was bought 6 years ago. I mentioned back that there is no expiration date anywhere, but never received a reply. I have other paint pens that are used and over 8 years old and they still work fine. DO NOT BUY !

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Top notch

From purchasing to application the company and product was exactly what I wanted. Great instructions for application of the ink pen process. Perfect color match. A straight up purchase with a quality company.
Thank you!

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Terrific product and company

Paintscratch offers a full line of products that can help you get your car's paint looking like new again. I had just a few ships in the paint on the interior of my 1969 classic VW Karmann Ghia and used the Paintscratch paint pen to touch them up. Their online videos helped me master the art of touching up paint on my car in minutes and left me able to fix these little chips easily.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Job well done. I wish I could shake all of y'alls hand.

I just want to give you guys a huge thank you. My sister got her first car back in 1980-ish. It then got passed on down to me. It was a 1963 4 door Ford Galaxy. For years I've been trying to find a 4 door model to build but could only find 2 door model kits. Until a few weeks ago I found a place that made a 1963 Ford Galaxy in the 3D printer. Anyway, after a lot of digging and "Googling", I found the name of the color, it was Champagne Poly. Well you guys nailed it. The color is exactly what i remember. So 40+ years later, I will have the exact replica model of my sisters, and then my, first car. I'm a die hard Chevy fan, but I will always be a fan of my '63 Ford Galaxy in Champagne Poly. Your paint has a lot more uses than just some "touch'ups". It brought some awesome childhood and teenager memories back. And for that I say Thank You.

November 6, 2025
Unprompted review
Rated 4 out of 5 stars

The color match is spot on,and shipping…

The color match is spot on,and shipping time was reasonable.
Only drawback was the 2k clearcoat "blender"
It is only applicable to 2k clearcoat.What comes is the 1k clearcoat that is bundled in the website and not compatible. Not sure why they would do that.

October 24, 2025
Unprompted review
Rated 1 out of 5 stars

The paints sent do not match each other

The paints they sent do not match each other. I can understand that the paint that is sent might not match the vehicle it was ordered for; hey it happens... If I order a red product in Aerosol; 2 oz and touchup pen; I expect those colors to be the same. I didn't have any control over making the products. The aerosol can was the main product I was planning on using and it was a far cry from the same color as the liquid paints. I'm not talking a little off!
I experienced the same difference in the White Aerosol vs 2 oz paint.
I can see why they don't guarantee a color match to the customers vehicles; I wouldn't either. I do think they should mix a color and it should be the same through all of the products in the order. In my case they were not! I will never order from them again.

October 6, 2025
Unprompted review
Rated 3 out of 5 stars

Color was off

Color was off, had to make it work. First order I received the year 2005, I ordered a 2008 color. This last order, I received the correct year, however the color didnt match as well. I try a different company.

October 29, 2025
Unprompted review

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