Paintseal DirectReviews 

356
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the friendly, accommodating, and professional staff. Customers consistently highlight the brilliant service and product quality, noting that their vehicles often look like new after treatment, with an excellent finish and easy cleaning. Many appreciate the efficiency and attention to detail, with some mentioning the convenience of services like courtesy cars or home visits. However, some reviewers were not happy with the application of stickers, finding them to spoil the appearance or not being consulted about their placement. A few other people also felt that the product application was incomplete or incorrect, leading to issues like masking tape residue or missed areas, and even discovering cracks after the service.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing high satisfaction with its... See more

Service

Customers had positive experiences with service, often highlighting the efficiency, professionalism, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, helpfulness, and... See more

Quality

People report positive experiences with quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pleasure to do business with the Paintseal team. Really pleased with the finish on the vehicle (time will tell on how it performs) but even with the awful weather we are having at the moment it still... See more

Rated 5 out of 5 stars

Second time I have used Paintseal Direct. Brilliant service, our 2017 Coachman looks like its just out of the showroom. Even the guy applying the second coating could not believe the condition. Brilli... See more

Rated 5 out of 5 stars

Good experience having the campervan treated at the Nottingham office. Was met by Mark who was very helpful and polite. Also a courtesy car was provided so that we could tour and investigate the surro... See more

Rated 5 out of 5 stars

I have had Paintseal applied to my new motorhome. I cannot fault the booking team for the endless patience while my collection date and therefore application date kept changing, Laura was a great... See more


Company details

  1. RV Supply Store

Written by the company

Paintseal Direct was formed in 2004 and now is the market leader in the supply and application of exterior paint protection and interior fabric protection in the Leisure industry. Our fully trained professional fitters insure the highest quality of application with great attention to detail. Customer satisfaction is our primary goal with over 50,000+ Caravan/Motorhome & Campervan owners having had our protective coatings professionally applied within the last 18 years. Our company continues to grow year on year and your feedback is extremely important to us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

356 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(356)

66 reviews in the last 12 months

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Rated 5 out of 5 stars

Experience was excellent.

Experience was excellent.
Our caravan looks wonderful. The care package provided well detailed on how to continue to protect the paintwork.
We have already shared our experience with other caravaners.

March 4, 2025
Rated 5 out of 5 stars

Good investment

We had our 2020 caravan treated, which was in excellent order, when we bought it in 2024.
The whole process was good, customer service excellent and the technician who came to do the application did an excellent job.
Apart from a few quick washes on the front, after a few trips last year, I’ve not had to wash the whole caravan as it has stayed clean and streak free.
Sitting out through the autumn and winter and throughout the recent arrival of the Starling flocks has seen it suffer and streak and due a wash.
Washing was easy, any Black streaking washed away with very little pressure and the bodywork looks bright and fresh. You can use a blower to dry the bodywork as the water runs off so easily.
Well worth the investment if your vehicle or caravan lives outside without a cover.

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service!!

Lisa I believe at Paintseal was fantastic at sorting out my new caravan for me as the caravan dealer didn't seem interested in helping at all to get the job done before I collected it. So a massive thank you to all at Paintseal for a great job.

Thanks Matt and Jo

February 4, 2025
Rated 5 out of 5 stars

This is the 6 th time we’ve used…

This is the 6 th time we’ve used PaintSeal on our caravans and every-time all we’ve ever had is amazing service . Mark is normally the person to apply it to our vehicles and he’s a wonderful professional person makes an amazing Job . Lisa is always my point of contact and she is a wonderful lady ! Had many a conversation with her :) all the staff are very helpful and clear in their communication . Today I spoke and paid my bill to a lady by the name of Christine , very polite and helpful .
The product it’s self will last for 5 yrs unless there’s a patch that fails and won’t polish up and then all you do is ring PaintSeal and if still under warranty (5 yrs new caravans 3 yrs reapplication ) they will sort it , fabulous company to deal with from start to finish .
Thank you again
Mrs J Rust .

January 27, 2025
Rated 5 out of 5 stars

Excellent Service

Great service from start to finish.
We chose to have our new caravan protected by Paintseal Direct, as it was winter we took up the option to have it applied indoors at their facility in Nottingham.
I got a warm welcome on arrival, had a wander around Nottingham for a a few hours and returned at the agreed time to see the work completed and maintenance pack ready to collect.
Thanks guys.

November 11, 2024
Rated 5 out of 5 stars

Looks Good

Based on the work carried out, not on the possible longevity of the product

November 19, 2024
Paintseal Direct logo

Reply from Paintseal Direct

Good Afternoon Mr Simpson i am sorry that you felt that we only earned 3 stars. We have never received such a low star rating. The customer star rating is usually based on the work carried out, not on the possible longevity of the product. We do know our product lasts as you will see from our other customers who have given a 5 star review. You have a full guarantee on our application, and should you have any queries along the way during this period we would of course honour our guarantee. Maybe you would like to place a review in 5 years time instead of a negative one now.

Rated 5 out of 5 stars

Super impressed.....

Super impressed with the Customer Service at Paintseal Direct. Everything from my initial telephone enquiry to completion of the works was quick and professional. Highly recommend.

November 12, 2024

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