The person Edith who is assisting me I. My urgent request of cancelation has been extremely helpful. I found myself in quite a Situation after being debited by pamperpets. However Edith has promised t... See more
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Firstly I would like to thank you all the company managers who are willing to help me to get my refund. Hopefully I will receive my refund because I trust and believe that you will help others as well... See more
My mother did not sign up to the subscription but pamperpets.club took over £2,200 out of her account. I emailed to try and resolve but they just cited T&Cs and refused to refund her for the misrepres... See more
Company replied
I made an error in committing to a subscription that I did not quite understand but I was guided into cancelling the agreement and obtaining a refund. Most grateful to all concerned
3.8
Great
233 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I had a problem with my card because I…
I had a problem with my card because I realise that I have less money in my account.
July 25, 2024
Unprompted review
It was great to interact with the team…
It was great to interact with the team and the response from the escalation team.is very good. They responded my email on time.
Thank you Team.
Baldev Raj
September 18, 2024
Unprompted review
They are nice and offer the refound…
They are nice and offer the refound even if I delete my account! Strongly recommend
September 13, 2024
Unprompted review
Service was good
August 22, 2024
Unprompted review
Hi ,I didn't subscribe or using this…
Hi ,I didn't subscribe or using this apps,not even known about this why should I pay get a transaction notification that should I pay 74USD?.
August 10, 2024
Unprompted review
Reply from Pamperpets
Dear Maria,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate you account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@pamperpets.club for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Great customer service
Great customer service, when I needed assistance I got it and the agents were very welcoming nad polite
July 26, 2024
Unprompted review
Pamper pets
Didn't actually know what this was as I didn't sign up to it on purpose.
July 25, 2024
Unprompted review
Reply from Pamperpets
Dear Siobhan,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@pamperpets.club for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Reply from Pamperpets
Dear Consumer,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate you account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@pamperpets.club for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Helpful and informative with dealing…
Helpful and informative with dealing with enquiries
July 16, 2024
Unprompted review
I never signed up for the first place…
I never signed up for the first place but you were taking money out of my account for months and months
July 13, 2024
Unprompted review
The faster reply from the agent …
The faster reply from the agent speaking with the service help me get what I need nd the site ticked all the boxes
May 2, 2024
Unprompted review
I didn't know what I was signing for.
January 11, 2024
Unprompted review
Reply from Pamperpets
Dear Khomotso,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@pamperpets.club for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
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