It's early days yet but the experience so far has been very positive. Wendy has been most attentive in explaining some of the details of this upcoming trip of a lifetime as well as answering the many... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I haven't used a travel agent in maybe 10 years, and in one conversation with Jill from Panache I realised she really understood what we needed and could offer real value. The whole process was easy,... See more
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Robert Ledsham was superb in exploring what we were looking for on our first River Cruise and then provided us with a number of options and even went the extra mile in researching these again to find... See more
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I thought I was logging in to the Scenic website, but logged into Panache by mistake. That was my good luck, as the service I received from Helen was fast, accurate and exemplary. Within an hour of... See more
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Company details
Written by the company
Established by James Cole the founder of many of the top cruise retail companies in the UK - Panache Cruises is a specialist in Ultra Luxury cruises and expedition cruises. Exceptional customer service with exclusive deals from the worlds most prestigious cruise lines
Contact info
Strawberry Fields, PR7 1PS, Chorley, United Kingdom
- 01615138200
- info@panachecruises.com
- www.panachecruises.com
4.9
Excellent
3K reviews
Replied to 37% of negative reviews
Typically replies within 1 week
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Jill is just too good
Friendly personalised service which make you feel comfortable that you getting the right cruise at the right price for you.
April 14, 2026
Reply from Panache Cruises
Dear Keith Hamblett,
Thank you for sharing your experience. We’re pleased to hear that Jill provided such supportive, personalised service and helped you find the cruise that best suited your needs. Your feedback means a great deal to us.
Best Regards,
Panache Cruises
Great Service.
Again Nicola came up with a great deal. Very happy with the service, as previously mentioned on Trustpilot, would definitely recommend Panache.
April 14, 2026
Reply from Panache Cruises
Dear Mr English,
Thank you for taking the time to share your experience. We’re pleased to hear that Nicola was able to secure another excellent deal for you. Your recommendation and continued confidence in Panache Cruises are truly appreciated.
Best Regards,
Panache Cruises
Friendly Travel Agency
First time booking with Panache Cruises. It did take a while for us to choose our cruise no reflection on Panache - Nicola was prompt knowledgable and friendly in providing the numerous quotes, nothing was too much trouble for her. We got there in the end and chose our perfect cruise at a perfect price. Thank you Nicola.
April 14, 2026
Reply from Panache Cruises
Dear jackie green,
Thank you for sharing your experience. We’re pleased to hear that Nicola provided prompt and helpful support while you explored your cruise options. We’re glad you found the perfect sailing at a great price, and we appreciate you choosing Panache Cruises.
Best Regards,
Panache Cruises
Five star tailored service.
Kelsey was excellent; provided us with all the information we needed to make the best choices. Will definitely be contacting her for our next cruise.
April 7, 2026
Unprompted review
Reply from Panache Cruises
Dear Melanie Dobson,
Thank you for your excellent review. We’re delighted to hear that you received such a high level of tailored service. Kelsey’s ability to provide clear, detailed information and help you make confident choices is exactly the standard we aim to deliver. It’s wonderful to know the experience has earned your trust, and we truly appreciate you choosing us for your cruise plans.
Best Regards,
Panache Cruises
Excellent in every way
Catherine was very helpful and arranged an excellent price for our cruise
April 13, 2026
Unprompted review
Reply from Panache Cruises
Dear Nigel Lawrence,
Thank you for sharing your feedback. We’re delighted to hear that everything was excellent and that you were pleased with the service you received. It’s great to know the pricing and arrangements for your cruise met your expectations, and we truly appreciate you taking the time to leave a review.
Best Regards,
Panache Cruises
Super helpful
Just made our second booking with Panache Cruises and we’ve found them to be a great company. Our contact Jill is always super helpful and very quick to respond to our questions. Definitely our ‘go to’ company for any future cruises.
April 13, 2026
Reply from Panache Cruises
Dear Andy Banks,
Thank you for your wonderful review. It’s great to hear that your second booking with Panache Cruises has been such a positive experience. We’re delighted that you’ve found us reliable and easy to work with, and that Jill has been consistently helpful and quick to respond to your questions. Feedback like this means a great deal to us, and we’re thrilled to be your go to choice for future cruises.
Best Regards,
Panache Cruises
Robert made the booking process so easy…
Robert made the booking process so easy with clear information on what was required and helpful advice on what best suited our needs.
He also answered all our queries with clear and concise information and in a professional and friendly manner.
April 7, 2026
Reply from Panache Cruises
Dear JR NW,
Robert made the booking process so easy with clear information on what was required and helpful advice on what best suited our needs. He also answered all our queries with clear and concise information and in a professional and friendly manner.
Best Regards,
Panache Cruises
Panache cruises
Catherine at panache could not be more helpful or friendly, nothing is too much trouble
April 11, 2026
Unprompted review
Reply from Panache Cruises
Dear Mr Fleetham,
Thank you for your lovely review. Catherine’s friendly approach, her willingness to help and the way nothing is ever too much trouble show the level of care and attention our team aims to deliver every day. We truly appreciate you taking the time to share your experience.
Best Regards,
Panache Cruises
Cannot fault Panache
Cannot fault Panache, especially Catherine, who has booked our cruises for many years.Always friendly, goes above and beyond and nothing, however trivial is too much trouble to resolve.
April 11, 2026
Unprompted review
Reply from Panache Cruises
Dear Barbara,
Thank you for taking the time to share your review. The consistency, friendliness and willingness to go the extra mile are exactly what define the way the team supports its customers and it's wonderful to see Catherine demonstrates that perfectly. It’s great to hear that this level of service has kept you returning over the years. Thank you again for your kind words.
Best Regards,
Panache Cruises
Reply from Panache Cruises
Dear Family trip,
Your feedback about the booking experience is really appreciated. It’s great to hear that everything felt simple, quick, responsive and respectful, and that the whole process was effortless from your side. That’s exactly the standard of service we aim to deliver every time. Wishing you a wonderful cruise when the time comes.
Best Regards,
Panache Cruises
Great company for booking your cruise holiday
Lisa was very helpful and answered any questions quickly even on her day off.
This is the third time I have used Panache Cruises and have never been disappointed.
April 11, 2026
Reply from Panache Cruises
Dear Customer,
Thank you for sharing such a positive review. It’s great to hear that Lisa has been so helpful and responsive answering questions quickly, even on her day off, really shows her commitment to making the booking experience smooth and stress free. It’s also wonderful to know this is your third time booking with Panache Cruises and that you’ve never been disappointed. Consistent trust like that is something we value enormously.
Best Regards,
Panache Cruises
River Cruise Booking
Booked a river cruise with Wendy who I found extremely helpful and knowledgeable, answering all our questions. She returned calls as promised and overall, found the booking process very efficient and professional.
April 10, 2026
Unprompted review
Reply from Panache Cruises
Dear Andy F,
Thank you for sharing your experience. It’s great to hear that Wendy was so helpful and knowledgeable while guiding you through your river cruise booking. Her ability to answer every question and keep her promises with returned calls really reflects the professional and efficient service we aim to provide. It’s lovely to know the whole process felt smooth and well handled.
Best Regards,
Panache Cruises
Excellent service so far with LISA and…
Excellent service so far with LISA and great attitude. I more often book things myself rather than with an agent but there is nothing to lose this way and it has all been very pleasant.
April 10, 2026
Unprompted review
Reply from Panache Cruises
Dear Christina Rollason,
It’s great to hear that you’ve had such a positive experience with Lisa. Her friendly attitude and the ease she brings to the process really shine through in your comments. For someone who usually books everything independently, it says a lot that this experience has felt effortless and worthwhile. Thank you again for taking the time to share your experience.
Best Regards,
Panache Cruises
Windstar cruise
Spoke with Nicola. She supplied me with all the information I needed to make a decision on which cruise to choose. It was a very easy and good experience.
April 10, 2026
Reply from Panache Cruises
Dear Kay Brown,
Thank you for sharing your experience. It’s great to hear that Nicola provided all the information you needed to confidently choose your Windstar cruise. We appreciate you taking the time to leave your feedback and hope you have a wonderful time on your cruise.
Best Regards,
Panache Cruises
Superb Company Excellent Staff
I have been fortunate to use this company on several occasions and been assisted by several of their staff.Every time I have received the highest of service and am always amazed at their politeness and speed of service.This last occasion I was assisted by Lisa Buckley who responded within 30 minutes of my e-mail on the first day back from the Easter break...Amazing.
Well done to Panache and all the staff who have helped us over the years.
Thank You All
April 9, 2026
Unprompted review
Reply from Panache Cruises
Dear Customer,
Thank you for such a generous review. It’s wonderful to hear that you’ve had consistently excellent experiences with Panache Cruises over several occasions, and that every member of the team you’ve dealt with has delivered the highest level of service. Politeness, speed and genuine care are qualities we take great pride in, so your comments mean a great deal. Your continued trust and loyalty are sincerely appreciated.
Best Regards,
Panache Cruises
Everything I want from a cruise expert
A few minutes after my request for a call back Lisa called, listened to my enquiry regarding a cruise in the Mediterranean and some extra days in Athens. Without much delay she was back with a competitive quote for the cruise I was after and an excellent suggestion for a hotel in Athens. Lisa has been very helpful, friendly and efficient, a great asset to Panache Cruises.
April 6, 2026
Unprompted review
Reply from Panache Cruises
Dear David,
Thank you for sharing such a detailed and thoughtful review. It’s wonderful to hear that Lisa responded to your call back request so quickly and took the time to listen carefully to your plans for a Mediterranean cruise with extra days in Athens. Her ability to return promptly with a competitive quote and an excellent hotel recommendation really reflects the level of service we aim to provide. Your comments about her being helpful, friendly and efficient are greatly appreciated, she truly is a fantastic asset to Panache Cruises, we’re delighted you had such a positive experience.
Best Regards,
Panache Cruises
Customer Service at its best
Lisa helped my wife and I choose a very nice Explora cruise.
All of our questions and concerns were dealt with professionally and promptly.
Importantly every call and interaction was handled a level of bonhomie and friendliness that was very welcome.
April 9, 2026
Unprompted review
Reply from Panache Cruises
Dear Steve,
Thank you for sharing such a thoughtful review. It’s wonderful to hear that Lisa helped you and your wife choose a fantastic Explora cruise and that every question and concern was handled promptly and professionally. The combination of clear expertise and genuine friendliness is exactly the experience we want every guest to enjoy, and it’s great to know that her warm approach made the process even more enjoyable. We truly appreciate you taking the time to share your feedback and hope your upcoming voyage is everything you hope for and more.
Best Regards,
Panache Cruises
Reply from Panache Cruises
Dear Dean,
Thank you for sharing your feedback. It’s great to hear that you received such good personal service. Providing a tailored, attentive experience is something we take real pride in, and it’s lovely to know that came through.
Best Regards,
Panache Cruises
Joanne was very helpful and explained…
Joanne was very helpful and explained everything very well.
April 6, 2026
Reply from Panache Cruises
Dear Deb Casey,
Thank you for sharing your feedback. It’s lovely to hear that Joanne was so helpful and took the time to explain everything clearly. Clear communication and attentive service are exactly what we aim to provide, and it’s great to know she made the process easy for you. We truly appreciate you taking the time to leave a review.
Best Regards,
Panache Cruises
Polite and Professional
Helen was polite, friendly and professional and she listened to what I wanted from my Norwegian cruise and quickly and efficiently found the perfect cruise for me with Hurtigruten and arranged it for me ... Im very pleased with the service from Panache and would thoroughly recommend the Hurtigruten Coastal Express ... it's a fantastic experience 😃
March 3, 2026
Unprompted review
Reply from Panache Cruises
Dear David Wilkinson,
Thank you for sharing such a lovely review. It’s wonderful to hear that Helen was polite, friendly and professional throughout, and that she took the time to understand exactly what you wanted from your Norwegian cruise. Knowing she was able to quickly and efficiently find the perfect Hurtigruten sailing for you is exactly the experience we aim to deliver. We really appreciate your kind words and are delighted that you’re so pleased with the service from Panache Cruises.
Best Regards,
Panache Cruises
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