Pandora Reviews 

I ordered a charm for my daughter for Christmas, Charm was so small, returned it back to Pandora, 2 weeks later I received an email to say they have received it and my refund would be 2-5 days, nearly a month later and still no refund!! Called the customer service number, and the guy was rude, phone line kept going off!! Absolutely utter rubbish Customer Service!! There so quick to take your money but not very good at giving it back. AVOID AT ALL COST!! If I could have given 0 star's I would have.

Hey Pandora I really love all your jewelry charms and earrings rings I’m a very loyal customer but I love every charm I have but I would love if you guys could make an avatar charm some day.

I ordered a bracelet about 3 weeks ago and it’s been delayed for delivery 3 times and the date gets pushed back. Horrible delivery

If I hadn’t been in a rush buying a gift for someone, I would have walked out of the shop. A young lady behind the counter Khi at the New York store in Times Square was extremely rude to me along with the manageress who worked there. The shop was almost empty and I had been stood there for ages waiting to be served. Both members of staff had seen me waiting and kept looking away.
When my turn came around she rudely said to me have you put your name down on the list. I replied with what list? Nobody had mentioned a list and the shop was empty. She went over to the manageress who told me I had to put my name down. They deliberately started to mess around in an unbelievable way to ignore me. I spent my 150 dollars with the surly young lady and left.
What a joke, I’m trying to spend my money with you in your shop, have some respect and curtesy.
You really need to do some customer service Pandora, staff like these don’t want to work and are losing you money.

Worst customer service ever. I ordered a charm and the delivery tracking didn’t update for 2 weeks, customer service is an ai bot you have to request to speak to a human who can help, they informed me the delivery hadn’t even left the warehouse .. they manually sent the order for me, for it to be lost a few days later. An agent confirmed the package was lost and said I would get a refund, after receiving no emails or a refund I had to contact them again for them to have no idea what I was talking about and then the agent left the chat before any solution was discussed, SO useless! Don’t order from Pandora!

I am locked in a bitter battle with Pandora Canada Online Store, over 3 bangles not received in an order

Long story short, mid October 2025, Pandora shipped the 5 bangles order in 2 separate boxes, both with same UPS tracking number. I picked up and signed for 1 box (for that order) at UPS store with 2 bangles inside, the second box never received (most likely lost in transit).

There were several live chats or emails sent, until Pandora told me to get refund from my credit card bank . Lots of paperwork to submit to credit card issuer to dispute the charge, earlier December I got the refund .

Last week the credit card issuing bank sent me an email to request more information, because Pandora declined the disputed refund. I need to make a declaration to the bank about not receiving the missing items, also provide supporting documents, the refund I received just temporary, since Pandora declined it, now I have to wait for the final decision from the bank.

I am very disappointed with Pandora, how can they midtreat customers like this is beyond comprehension. also don’t know what else I can prove the items not received, other than the 3 screen shot photos I sent a copy to the bank.

First photo is the partial first chat with Pandora, about the orders were shipped in two boxes with same tracking, I took a screenshot and presented the photo to UPS store clerk to asking for the second box, but there wasn’t any. Later I requested Pandora to sent me the full script of chat , but they said no.

Second photo is an email UPS sent me regarding the missing second box. It stated a claim was issued to sender on Oct 31st 2025. To my understanding it means Pandora was compensated by UPS for the lost package.

Third photo is the tracking result of that tracking number, it showed delivered on Oct 14, investigation open next day on Oct 15 to locate the package, claim issued on Oct 31 st.

I didn’t ask and UPS will not disclose the claim detail to me either, most likely Pandora didn’t receive full amount if any amount at all, by using duplicate tracking number on 2 separate shippjng boxes, as UPS only get paid by 1 shippjng label and delivered 1 box.But it is not my fault nor my problem , how could Pandora decline the dispute refund, while there is no proof of delivery of second box. Especially the delivery was documented at a UPS store , I had to sign the box, the store most likely also has security monitoring recordings.

I went to the Pandora website to order charms and placed a order. I'm now finding out this website is a scam and my items are not being delivered. Failed Christmas. Of course they can't help it's not there falt people are dirt bags. Just be aware that some website sites are scams make sure your in the right spot.

Hard Accessibility
The charms, bracelets, rings, and necklaces are very nice however that's not the problem, the problem is the bracelet being so very hard to take off by yourself its frustrating and annoying. I shouldn't have to go through WW1 trying to take of my bracelet and worse if you live alone your just screwed. I know there is a tool somewhere to help take off the bracelet but I shouldn't have to go through all that trouble to take it off.

My daughter

I purchased to gifts from Pandora for Christmas and received 1 small gift box for both. When I contacted customer services they advised I could purchase gift boxes for £5 an each. Had I purchased from a store I would have received the boxes as part of the purchase at no extra cost. When I relayed this to customer care they said the store and online store were two different enterties. This is not stated on the webpage and is therefore mis leading. It will be the last time I purchase a Pandora item.

I was not sent the correct item. They have continued response I have been getting is that they feel they have sent to correct item. End of story. After several emails they offered a 20% refund up from their original of 3% and an additional 30% off my next purchase. Why would I purchase from them?

Omg i was absolutely gobsmacked in the Pandora shop in Derry on Tuesday 23rd of December, I had previously been in the Friday before and collected presents for my son for his girlfriend, and somewhere between the shop in Foyleside and the car park, someone had dipped my bag and stole one of the gifts, I went back in on the Tuesday to replace the gift and the assistant Louise was talking to me as it was her who originally served me and I explained why I was buying the same item again, while I was getting my phone out of my bag to pay she was talking to another lady who worked there, I went to tap my card for the purchase only to be told they had replaced it free of charge, I genuinely couldn't believe it. Thank you so much to Louise and all the staff in Pandora Foyleside.
Happy Christmas x
Lorraine

Poorest customer service I've ever received. Christmas ruined by Pandora. They wouldn't allow my wife to pick up the gift I had ordered even with the order email and my photo ID. The customer service online would not send the item via post when requested. When I asked for a refund they refused and said I had to wait for them to cancel the order before they refund it. Avoid at all costs

**Less than one star if I could.**

This is the *second* time I’ve purchased from Pandora and the *second* time I’ve regretted it. **DO NOT BUY FROM PANDORA.**

We ordered a Christmas gift at the beginning of December because no stores near us had the item in stock. Today, we received an email saying our *refund* was being processed—no warning, no explanation, no delivery attempt, nothing. Just a cancelled order weeks later.

Customer service was awful to deal with. The only thing they offered was a 15% discount on a future purchase, which we will absolutely never use. Completely unacceptable.

This is hands down the worst place to buy jewelry. **Do NOT buy from Pandora—ever.** Not worth the hassle, the frustration, or the disappointment. I honestly don’t know how they’re still in business.

I recently purchased an engraved bracelet from Pandora. When we received it, we noticed it didn’t quite meet our personal expectations, and the description on the website wasn’t detailed enough.
I contacted customer service and explained the issue to Aebhin. While I’m definitely a bit impatient—especially so close to Christmas—Aebhin responded professionally and managed to organise an exchange, which my partner and I were very happy with. We decided to go with a smaller engraving (which I would recommend), and the replacement item was made with much nicer quality.
This was about two weeks before Christmas, so I understand that things can feel rushed and customer service responses may be slightly slower during such a busy time. You can’t reach them by phone, but they do respond within a reasonable timeframe. If you’re impatient like me, you might feel a bit nervous waiting—but in the end, everything was resolved well.
We received a new product and were able to exchange it, even though engraved items are usually non-returnable. I’m very happy with Aebhin’s service and the final product. It’s also clear how busy Pandora is over the Christmas period (just try visiting a store!), so the response time of around three business days is very fair.
I would purchase from here again. Thank you so much.

Visited the Cardiff store today. It’s three days before Christmas and they only had two staff on the actual tills and there were several staff just standing around doing no particular task other than managing the queuing system. I queued for one hour solid and in the end just gave up as I was no closer to being served.
About 40 people must have walked out of the queue in the time I was there.

They need some more staff trained on the POS positions.
Awful customer service!!

My son & i Queued for 20 minutes outside pandora in waterford today we enterd the store their was 3 staff working so only 3 customers at one time were in store we started to look around turned to ask price of necklace & another customer had entered store so we asked a girl who was dealing with another customer she reluctantly told us the price we moved on to the round counter where we saw another necklace my son wanted to buy that one we must have been standing their atleast 10 mins & not one employee asked were we all rite we were trying to make eye contant with any member of staff without making a fuss my son wanted to leave the store without buying the necklace their was a young boy just finished with a customer & he was just about to call the next customer into the store & i called excuse me im sorry but we are waithing to be served he told that he could not serve me as the next person waithing was next i told him no body was looking after us & we are in the store another member of staff then interfeard & said that they welcomed walk ins but that we would have to queue to be served now at this stage we are totally confused because we had queud i told her we had queued all ready she abruptly told the young boy to deal with us we were very embarrassed at that stage as the whole store & people waithing at the door were looking on & heard the whole conversation going on the whole experience was not satisfactory iwe have shopped in many pandora stores over the years but this stores professionalism was a joke

If I could rate Pandora at no stars I would. Ordered a pair of earrings for a Christmas gift. The package arrived with a charm instead and NO earrings. I contacted customer service immediately ( twice over two days ) with ZERO response. Finally, after contacting my CC company & disputing the charge
( & after returning the charm ) and almost 2 weeks ( 4 days before Christmas) they send a lame apology informing me that the earrings are sold out and could I please return them.
Seems that the left hand doesn’t know what the right hand is doing over at Pandora… TERRIBLE company ( and the charm looked as cheap as all get out). Keep clear of these shysters.

I've only put 5 stars for Lewis a member of the Stafford team that has gone above and beyond to help me after I was let down from pandora it's self they are very lucky to have him as a employee, well done Lewis I'm so grateful for your help, you are truly amazing and I can't thank you enough for your help

I placed an order during Pandora’s Black Friday promotion, which included a pandora logo safety chain charm Product number: 767027CZ-07 as part of the purchase. When my order arrived, the safety chain was missing from the package.

After contacting customer service, I was told the safety chain was out of stock and that I would be refunded for it. I did not want a refund — I made the purchase specifically because the safety chain was included in the Black Friday promotion.

As a “resolution,” I was offered a 15% discount for the inconvenience. This does not come close to matching the Black Friday pricing or the value of the promotional item that was advertised and not fulfilled. A standard discount is not an adequate substitute for a promotional offer that influenced the purchase decision.

Pandora should not advertise promotional items they cannot fulfill, or they should offer delayed fulfillment or an equivalent replacement. This experience was disappointing and has significantly reduced my confidence in ordering during Pandora’s sales.