Do not trust this company. They sent me the wrong item, and the quality was extremely cheap. When I returned it, I had to pay the postage out of my own pocket, and despite following up multiple times... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a dress that came nothing like the image shown on the website. I received the dress in the wrong Colour and Size. I asked for a refund and they continued to keep repeating themselves with sa... See more
Their-lightning-fast shipment, excellent customer service, and incredibly precise sizing advice allayed my concerns. I wholeheartedly agree with these. There were so many praises I got when I wore thi... See more
Product is cheaply made trash and doesn’t match the website images. Customer service makes fraudulent claims that the product is “custom made” and thus not able to be returned without a 40% restocking... See more
Company details
Written by the company
Panflay To become the leading online fast fashion brand and empower everyone's dream. PANFLAY is your one-stop online shop for today's most daring, exciting and edgy fashion apparel. Our affordable collections are all about redefining trends, design excellence and exceptional quality to satisfy the needs of every aspiring fashionista. Our official account is panflay.com. Please check PANFLAY's official email address when receiving mail, beware of any forms of deception, and do your best to avoid personal losses. If you have any questions, please feel free to contact our support center.
Contact info
Bethel Church Road, Columbia 29206, South Carolina, United States, Bethel Church Road, Columbia, United States
- panflay.service@gmail.com
- www.panflay.com
1.8
Poor
32 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Arrived at the expected time
Arrived at the expected time, I got a customer fit and it was perfect, but the cuffs were a bit tight but overall a perfect dress
March 30, 2024
Unprompted review
TOTAL SCAM
Since this company won’t let me leave a review even through I received the item I’ll leave it here. This company is a scam and their positive reviews on their website are fake. This dress I got was nothing like what was pictured . It barely qualified as a shirt. I asked for a refund in October and never received anything. Please do not buy from here!!
October 13, 2023
Unprompted review
Complete scam
I’d give them a zero if I could. I also tried to leave a review directly on their website but it wouldn’t let me. First, not only did I receive the wrong dress and it was utterly ugly, the quality was terrible which is an indication of their products. I tried to contact customer service where they asked me for the order number (even though it was clearly stated in the email), and I have yet to hear from them again—it’s been almost a month now.
March 15, 2024
Unprompted review
SCAM!!!! BEWARE!!!!
All the images and reviews shown on their website are not what they send. The images shown were a completely different material and color from what was received. All the images shown in peoples reviews are fake! It all says made in the US and this came from china! They also all stank of cigarette smoke. Im so angry.
April 2, 2024
Unprompted review
COMPLETE SCAM!!!
COMPLETE SCAM!!!! I was sent just the completely wrong item in addition to 2 others that were all a horrifyingly poor quality. Customer service does not respond and there is no way to return items. I’m now out over $100. This really is a complete scam for your money and information. It’s disgusting.
March 15, 2024
Unprompted review
Ordered the fragrant jasmine dress
Ordered the fragrant jasmine dress
Which in photos looks like a super cute normal length dress
Received it and it was a shirt.. didn’t cover my bum at all
Tried emailing to return and get a refund but was ghosted have emailed 11 times and haven’t had a response once
March 3, 2024
Unprompted review
Avoid the frustration and shop elsewhere!
Disappointed in the quality and customer service. The website clearly states that returns are accepted (if you pay the return shipping). The quality of the product was decent, but clearly not well designed and there is no chance of getting through to customer support.
March 5, 2024
Unprompted review
Poor quality & don’t respond to refund requests
The dress I ordered arrived and it was different to what was advertised. I have contacted them multiple times for a refund and have been ignored for weeks.
March 11, 2024
Unprompted review
Website is a scam
Product is cheaply made trash and doesn’t match the website images. Customer service makes fraudulent claims that the product is “custom made” and thus not able to be returned without a 40% restocking fee despite the return policy stating that returns are accepted with no mention of any fee other than customer paying the return shipping fee. Custer service responds rudely or not at all. This website is a scam.
February 23, 2024
Unprompted review
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. I received an item that was completely different to the picture on the website. I have tried to contact the company in multiple ways and I have been ignored. I am now stuck with a poor quality item that I will never wear and £50 down. Really disappointed!!
November 24, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.