Really easy to order and very swift delivery in great condition. The food was a gift and the recipient said everything was delicious! Will order again
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See what reviewers are saying
Amazing service and Fantabulous customer care. Prompt delivery by going beyond their service limitations to meet customer needs. Rare to get such ethical and honest service providers. My daughter was... See more
Buy process is simple and straightforward and has range of delivery option. Would prefer slightly cheaper delivery price. Food or sweet quality is just okay. They just taste fair not much of flavour... See more
Very disappointing service. Had ordered mithai on Sunday 24 th August afternoon for Tuesday delivery. As had Guests for Ganesh Chaturthi celebrations on Wednesday 27 th August evening . Did not rec... See more
Company details
Information provided by various external sources
Panji, the best Indian Sweets store in UK, welcomes you to the delicious world of Indian sweets and a vast selection of gourmet Indian foods.
Contact info
1 THE BROADWAY, UB1 1JR, LONDON, United Kingdom
- 02036016345
- ashok@panjisweets.com
- www.panjisweets.com
4.1
Great
429 reviews
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Delivering on promise
We recently ordered sweets for home deliver.
Awesome taste
On time deliver
Very safe packing
November 1, 2023
Sweet is nice but need to improve delivery service
Sweet is nice . Packing also very good . Their Behaviour also very nice and helpful. But delivery service is very bad . I was pay for Saturday delivery but I was received in Monday and they didn’t deliver in my home I will collect from post office very sad . I was charged high for one day after delivery but I got cheaper price delivery bad service .
October 26, 2023
Miserable delivery
Miserable delivery. Would like to resonate what gentleman had said before , they nowhere mentioned that if you order on Thurs/ Friday , u will get it next week on Tuesday.
2 choose DPD which is a horrible service, has no respect for people 's package and highly unprofessional. Didn't deliver package on 2 successive occasion and didn't let me collect my parcel from depot either.
3. Panji sweets didn't reply to mail, raise no official complaint with DPD and said will call back but didn't call back.
4. My first package is gone as it didn't survive due to nature of sweets. Second parcel gone too as I m leaving for another city for 4 days and haven't received my parcel yet.
5. U can sit and eat there but I think it's not worth the hassel to get it delivered.
6. Absolutely ruined the festivities.
November 2, 2023
Unprompted review
Exceptional!
From order to delivery was an exceptional service! Very prompt with orders and delivery. Went above and beyond for my order requirement. The food was absolutely delicious and perfectly packed!
October 20, 2023
Highly dissatisfied and stressed out
1. While ordering sweets, I was given only two options - a) mainand UK b)The isles
Nowhere in the payment/delivery info the delivery date was mentioned. I ordered from Panji sweets a couple of times previously and it arrived in 2 days. This time it took 5 days with not indication of this on the payment/delivery page. I do not care if it is mentioned somewhere else on the website - that does not help.
This was for a very special event and it gave me a lot of stress when I came to know about this delay.
2. When I contacted Panji sweets about this delay, they said that if you orders on Thursday, the order will arrive by mail on Tuesday. Where is this information on the delivery/payment page and if it is then why it is not clear? The order was not sped up even after me telling that this was for an important event. Instead I was told that 'everything' is mentioned on the website and I should have read the information properly. On trying to call again the call was disconnected hastily because Panji sweets was busy.
3. There was a delay from dpd too. The dpd driver said that he missed us even though we were waiting outside the property keenly waiting for the arrival of the dpd van. When I contacted Panji sweets about it the call was again disconnected in the middle of the conversation.
October 22, 2023
Reply from Panjisweets
Dear Subrato Chatterjee,
We sincerely apologize for the inconvenience you experienced with your recent order. Your feedback is essential to improving our services, and we appreciate you taking the time to share your concerns.
1. We understand that the lack of delivery date information caused stress, and we're truly sorry for that. We've made improvements to our website to ensure clear delivery timeframes are displayed during the ordering process.
2. We regret any miscommunication about delivery times. Our goal is to provide you with a smooth and timely experience. We will work on making this information more prominent and ensuring better customer support.
3. We're sorry to hear about the delay with DPD and the disconnect during your call. We will address these issues with our delivery partners and customer service team to prevent such occurrences in the future.
Your feedback is invaluable, and we're committed to enhancing your experience with Panji Sweets. Please feel free to reach out to us directly, and we'd be happy to make it right.
Thank you for giving us the opportunity to improve, and we hope to serve you better in the future.
Not quite what I expected
Not quite what I expected, but then I wasn't sure what to expect. Not my cup of tea, I'm afraid. But, my friend absolutely loved them and wandered home with a generous box of sweeties.
September 2, 2023
Reply from Panjisweets
Dear MS,
We appreciate your feedback, and we understand that our products may not be everyone's cup of tea. It's great to hear that your friend enjoyed our sweeties and left with a generous box. We're pleased to have been a part of spreading joy, even if the treats weren't to your liking.
If you ever decide to give us another try or if you have any specific preferences in mind, please don't hesitate to let us know. We're here to make sure your experience is as enjoyable as possible.
Thank you for sharing your thoughts with us.
Best regards,
RAJ
Panji Sweets Customer Service Team
Excellent taste
Timely delivery.
Excellent taste.
Ordered ghevar and it was as good as made in India
August 28, 2023
Out of 3 items I ordered
Out of 3 items I ordered, 2 were spoiled- Rasgulla and Gulabjamun. Order was delivered too late, in 7 days. I ordered on 28th August and sweets delivered on 3 September.
August 27, 2023
Spent extra money for two day delivery…
Spent extra money for two day delivery but arrived 2 days late. In addition, no response from them with an email.
August 28, 2023
late delivery
August 27, 2023
Jalebi was good but packaging had…
Jalebi was good but packaging had problems causing sticky syrup to leak. I had quite a job cleaning up .
August 16, 2023
Nice sweets but quality compromised on dhokla.
Order and delivery were on-time. All items were good except dhokla. It was stale and we had to throw away in the garbage.
Usually the quality is excellent.
August 15, 2023
Tasty sweets delivered, taste was same as in India
August 13, 2023
Meetha Paan
I bought meetha paan. Well packed but unfortunately the betel leaf was very soggy and there was excessive sweetness this time around - it was not fresh. I am a returning customer and I have had much better and fresher ones from Paanji in the past.
August 10, 2023
Poor quality sweets
August 8, 2023
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