Panorama Kitchens Reviews 16

The kitchen was fitted in October 2019. Five NEFF appliances were integrated of which 3 developed faults which were out of warranty. Luckily for us the microwave developed a fault. When the NEFF engineer came out he found it needed 2 parts but more importantly it had not been correctly wired. An electrician came and was appalled at how dangerous the fitting was. He fitted the correct socket for a moulded plug to be connected. Panorama have shown no interest in customer safety or in reimbursing us for the cost incurred. They even claimed we arranged our own builders. This is untrue. If you have had an integrated microwave installed by Panorama please have your electrical connection checked by a qualified electrician ASAP.

I bought a kitchen from this company in 2019 there were defects with the kitchen in 2024. I rang head office to find these kitchens only have a five year warranty I would stay away from this company in future.

We had a very positive experience from Panorama Kitchens. Great design by Jason made the best use of the space available, everything is very functional and in the right places.

The installation team of Jack & Ryan were very professional, courteous and went out of their way to minimise disruption for us.

The result was an excellent job, completed on time and exceeded all our expectations.

We had a panorama kitchen fitted in our new build. The quality is terrible, poorly manufactured with glue and all the edges messy. The doors keep delaminating and bubbling the moment and moisture touches them. We have needed several replacing and they are now going to replace all the doors again. Avoid this company if you can I've never had and issue in my life with any kitchen door these are lasting around 3-6 months.

Went to panorama Liverpool met Paul who we spoke about having him out to design a kitchen for me. Within days he was out measuring told him what kind of stuff I liked. Went in to see the design he had for me and WOW it was Amazing. Within 8 weeks we had builders Paul recommended start ripping our old kitchen out ready for our new kitchen. It arrived the delivery took 3 hours then a team of fitters came in got everything where it needed to be ready for the quartz to be measured. Came back 2nd fix then the glass flashback was measured and fitted
Wow I cannot believe from first going in to my kitchen being fully fitted it’s BLOWN ME AWAY. I can’t recommend Paul highly enough the whole thing was flawless

Recently had great new “Fairwood” kitchen by Panorama. Salesperson / designer Neil was friendly, very helpful and professional. From home visit, planning and suggesting options etc, nothing was too much trouble. Neil planned layout and features to perfectly suit my needs and relatively compact space. Fitting went ahead smoothly on agreed date with everything arriving promptly and well packaged. Paul the fitter did a great job installing kitchen to a high standard and easily overcame a build issue caused by old kitchen. Fit and finish is excellent with units and worktops lining up perfectly and the doors and drawers close beautifully.
Overall couldn't be more pleased; the Fairwood units in mat cashmere and natural messina worktops look stunning with my own Neff appliances. Quality of construction is excellent and I believe everything will last a very long time. The design and neat features make this a modern, practical but fantastic looking kitchen. Service from Panorama was second to none and price was very reasonable indeed. Neil and installation team kept in contact post fitting and very minor snags were quickly resolved.
If you’re looking for a lovely new kitchen, checkout Panorama and visit their smart showroom in Liverpool, you won’t be disappointed.

We recently purchased a kitchen from panorama for our new extension and couldn’t be happier with it, from our initial appointment with April Mullin who was absolutely fantastic helping us design it all she was so helpful and patient when we kept changing our minds and the after care we received from her was amazing. The quality of the kitchen is second to none -it’s our dream kitchen.

We recently purchased a newbuild with Castle Green Homes and we chose our Panorama kitchen. We decided on the Dove Grey shaker style units. They are lovely quality and we are so pleased with them. I would also like to give April Mullin a special mention. I spoke with her several times over the telephone to order 2 lots of additional wall units. She was most helpful in arranging our order and emailing us images of the designs. I felt she went above and beyond for us as she knew how much I wanted the order before Christmas. She even contacted me after her working hours to ensure all was OK with our order as she was due to go on annual leave. Would recommend to anyone looking to purchase a new kitchen.

From the initial appointments with Paul to the completion of our kitchen renovation in February last year, the experience has been nothing short of exceptional.

Our new kitchen, a masterpiece in design and functionality, not only meets but exceeds our expectations. The quality of materials used is great. Now our family enjoys a kitchen that reflects our style and personality.

Thank you Panorama and thank you, Paul :).

Ian the sales guy went out of his way to deal with any issues we had.
I am very happy with the kitchen and the service.

I got a full brand new kitchen when renovating my house.

The electrics and plastering in the kitchen had all been done and the surveyor come out to make sure the kitchen would fit and things are placed in the right place.

Kitchen fitted come and ended up having to get it re wired and re plastered due to the surveyor not being able to do his job correctly

My flooring went down in the kitchen and the kick boards were too tight so the fitter, John, come back and sorted it no problem.

However, the boiler door was too tight and John the fitted said he would come back out which he never did. When I asked panorama about it, they wasn’t interested.

Happy to take money and not finish off the kitchen

Will not be using for my next kitchen

It baffles me that they are still getting away with selling rubbish kitchens massively overpriced.
Friends of ours paid over £30,000 it was in for a very short period of time before many problems, they did get a full refund but only after going through a solicitor.
I am now having to replace the doors as the majority of them have bubbled/ blown and the edging has peeled. Absolute disgrace… just over six years since installation.

Good pre-sales, no problem re-scheduling installation team due to build delays - arrived and installed promptly, some issues with extractor overcome,
and generally once the dust had settled,
looked acceptable - but just lacked that finishing touch.

Main issue we had was it’s the hob specification, told by the salesman “yes that’s the functionality you will get” but no it wasn’t, and completely denied it. Usual “you should have read the paperwork, I don’t remember saying that”… So lesson learned, don’t trust what you’re told, triple check before you sign!

Several months on, no promised post-installation visit occurred to show our niggles, like poorly aligned gapped doors.

Would I buy again - Yes, carcasses and doors appear a good quality, happy with the glossy finish (so far).

Would I have them install agin - No, appeared rushed, once paid up
feel forgotten about, not the expert finish I believed we had paid for! p

We have purchased a new build home with Countryside which came fitted with a panorama kitchen. The quality of the kitchen units are absolutely awful, we have now lived in our house for 12 months and the kitchen looks at least 5 years old already. Cupboard doors dented and chipped, worktops chipped, kitchen doors not level the list goes on. We take huge pride in our house and it is looked after, there is no reason that the kitchen should look so worn and tired already. Panorama must fit the cheapest possible kitchens in new builds houses! I am disappointed with Panorama and disappointed with our ‘premium’ new build home from countryside for purchasing such low quality cheap kitchen units from them. After 12 months of using a new kitchen I definitely shouldn’t be considering purchasing a new one!!! I would AVOID this company and spend your hard earned money elsewhere unless you’re happy to buy a new kitchen every year.

Please avoid buying any property from Wainhomes that have used Panorama as their kitchen suppliers!!

We bought a property from Wainhomes in 2019 and adored our gloss kitchen initially! Then the problems started occurring after being in the property for a year. It started with the unit doors blowing and bubbling around the edges. As expected this was reported by us to Wainhomes, who then raised this with Panorama. Panorama initially refused to take responsibility for the defects and resulted in the current site manager at the time building a case file against them, due to the number of properties having defects arise at the same time. When the contracts manager did finally visit, we got told that it was likely due to the fact that we used a wet cloth to wipe the door fronts, that we had our kettle under the units (that we should place our kettle on the island - what a joke) and that it could be down to plaster still drying out!! Long story short, after fighting tooth and nail, they agreed to change all of our unit doors on the top half of our kitchen, including the fridge and freezer. Within a couple of months, surprise surprise they blew out again, this time along with our drawer fronts. Again, we contacted Panorama amd they said they had to come out and take a sample for 'testing' to check if they were actually blowing. Ironically, the contractor who visited appropriately took a door from our kitchen that very clearly had no blisters on it. So we got told that after their testing on the sample everything came back fine. After fighting tooth and nail yet again, I managed to get them to return to take a sample for the doors that actually had blown out. No surprises, it came back and needed replacing. So, off we went again, more doors and drawer fronts were ordered an replaced (after waiting for a good number of weeks). Then... when the replacements came, they were fitted only to show that they were very visibly chipped!!! Our fridge door at this point had been changed twice now, then after 4 weeks of it being changed for a second time, it without surprise blistered yet again!! I have contacted Panorama regarding the issue and they have said they need to take ANOTHER sample (why, I don't know, cause surely it's clear by now that this product is not fit for purpose) and that we would have our entire kitchen changed to the new boards that they use now, and they would come out to match it up. We have rejected this because we have friends who have also been supplied this 'new board type' and their kitchen is A LOT worse than ours!! We have requested to change the kitchen type to the upgrade kitchen offered at the time of buying the property. Panorama could not confirm this change!! They need to see the reports from the testing...again!! All of the above doesn't even touch on the fact that the quartz worktop on the island was loose when we moved in. If you have any hesitation on using this company and would like to see photos of all of our issues including the unfixed quartz worktop, please message me on my home account @athomeinbarton on Instagram.