Papajohns Reviews 

Cold food, over an hour to arrive, sat in the cutting stage for 50mins. No wonder it was cold. Offered food to be redelivered but not interested in waiting longer. Needed to eat before it was the kids bed time. What was supposed to be a treat ended in being a terrible experience. Customer service abysmal. Lost me as a customer for life now

Papa John's customer service is horrendous. They outright falsify delivery statuses, I waited over half an hour after the food was shown as 'delivered' to even recieve it. Unbeknownst to me they had transferred my order to another store further away without informing me. Orders never arrive in a reasonable time frame and quite frankly you're better off using the time to cook a meal from start to finish at home.

In addition, the pizza quality is low. The pizza bases have become a lot thinner over time and they skimp on toppings. I've had pizzas with mushrooms as a topping and only seen two small slices on a whole XXL pizza. For the amount they charge, it's a ripoff.

Will not be ordering from Papa John's again and I would advise others also avoid them at all costs.

Horrible pizza, wouldn’t recommend

pizza turned up burnt tried to get a refund told me that they can offer a good will gesture of an order code for free pizza so I can get another burnt pizza with no topping DO NOT EAT FROM PAPA JOHNS

Pear tree, A Dirty Place. Only one empoyee, cahing money, and doing the piza without washing his hands. All day long. Low cost for them, one dirty employee, not cheap pizzas.
disgusting

Absolutely never again will I order a papa John's. Though it would be good at that price.... nope id of been annoyed at paying half the price for what we got. Delivery driver dropped it off with a sainsbury bag for life like it was a thermal bag 🤦

Ordered at the belmont branch and they did not delivery everything I ordered. On calling, they just kept on saying that they have delivered everything!! no refunds and no service.

Avoid!

Delivery driver went to wrong address, was informed of correct location over phone then went missing for almost an hour and thirty minutes with no communication. Due to not being able to cancel order in the app the shop was rang directly at which point they informed us the driver just got back but would not say where he had been and refused to send a fresh order. Instead the only option they offered was to pay and get a uber to the shop our selves for a pick up directly...that's it. They closed the order and took the money and due to the way they closed the order there was no refund option in the app. Disgusting behaviour and honestly fraud of service.

Really lovely pizza, My first time at Papa Johns. I would recommend them

Papa Johns - sandy bay Devon cliffs! WORST PIZZA EXPERIENCE! So poorly ‘cooked’ shocking

Got to be about the worst delivery service anywhere. Constantly late and constantly being told my food has arrived when it hasn’t. Every time I call I get fobbed off with the excuse “it’s on its way.” Nice pizza but not sure it’s worth the hassle.

Been eating pizza from here for years I always had very good deals too for one and PapaJohns points. I’ve just realised they have massively reduced their offering on the deals loyal customer gone elsewhere. It’s easy enough to find deals in other restaurants

Placed order on App for collection 35mins later. App tells you to track pizza. Almost immediately told pizza was bring prepared. Within 15 mins pizza ready for collection, 20 mins early. Call and explain, told that the App just makes up times and to ignore App and it hasn't been cooked yet? Get to store 10 mins early for pick up and my is order ready? Get home Luke warm, stiff as a board tasteless pizza. Obviously cooked early by mistake left on hot plate to try to cover their error. Never again.

I placed an order with the Denton branch and waited an hour for the pizza to arrive. The app said it had been in delivery for 30 minutes at this point, and as I live about 15 minutes away I got worried and called the store. I was told the delivery driver had left two minutes ago (making the tracking app useless). The pizza finally arrived about 25 minutes later. I had waited 1 hour 20 minutes for the pizza in total.

This order was placed on a Tuesday night, with no traffic issues in the area, so there are no excuses for the delivery taking so long. I did receive a voucher for a free medium pizza but after tonight's experience I will never be ordering from Papajohns again.

Pizza stone cold after waiting 2hrs for it to be delivered.
Rang store to be told it will arrive in 2mins then 10mins and so forth.
People that answered phone were rude.
I will not be ordering again!
Cambridge Store

Don't often order Pizza,after getting one delivered from Pappa Johns tonight I remember why.
It was horrible, dry, overcooked, what little cheese there was, was brown, rubbery and barely warm. It was spicy, as ordered,but that wasn't enough to raise it off abysmal. If I could have given no stars, I would.

Lightwater Branch. £75 worth of pizza delivered 35 minutes late stone cold. Brought it to their attention to be asked 3 times "it's cold? and told "we're busy, sorry" and "we'll give you something off your next order." If you were served cold food in a restaurant would you pay full price and come back for a discount?

Norby Road Broomhill Glasgow..Had two pizzas and tandoori poppers and all was delicious. Arrived within half hour and food was lovely and hot..
Pizzas were juicy and very filling.
All good thankyou.

Lied on the phone saying it had set off for delivery...waited 50 mins still not arrived, phoned again still 10 mins away. Tried to cancel and they promised it wouldn't be long...still waiting !!

Totally been ignored by head office customer service
No customer service what so ever when go into the shop just left standing there!