Paperstone Reviews 5,183

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient next-day delivery service, often noting the careful packaging that ensures products arrive in perfect condition. Many consumers appreciate the competitive pricing and the high quality of the products, finding exactly what they need with ease. The ordering process is frequently described as straightforward and user-friendly, complemented by excellent communication and supportive customer service. However, some customers also noted issues with delivery, specifically mentioning instances where orders were not received despite tracking information indicating delivery, or when packages arrived damaged. A few people were dissatisfied with the courier service used, citing unreliability and a lack of resolution when problems arose.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the speed of... See more

Product

Clients share positive opinions on product quality and value. Many reviewers praise the good quality and... See more

Order

Consumers find the ordering process to be efficient and satisfactory. Many reviewers highlight the ease of... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the quality, efficiency, and... See more

Price

People report positive experiences with price. Customers consistently find prices to be competitive and... See more

Based on these reviews

Rated 5 out of 5 stars

Very impressed with the quality of service and packaging. My items arrived the next day, and the attention to detail, especially the way the paper is plastic wrapped to stop any damage in transit, was... See more

Company replied

Rated 5 out of 5 stars

Had to replace and old, ageing and peeling office chair for a newly furnished and decorated office/man cave and started looking for something a bit different. After a lot of searching one chair caught... See more

Company replied

Rated 5 out of 5 stars

Hefty bookends, marketed independently. I wanted a set of steel bookends a little larger than the numerous sorts that Amazon offers, so I googled "Bookends" and found Paperstones, with a spec. that... See more

Company replied

Rated 5 out of 5 stars

Prompt warning and apology for a two day delay. Then arrived only one day later. Parcel contained quite fragile plastic file boxes but packaged well and arrived in perfect condition. Cat rated bo... See more

Company replied


Company details

  1. Office Supply Store
  2. Cleaning Products Supplier
  3. Office Supplies Store
  4. Office Furniture Store
  5. Stationery Store
  6. Toner Cartridge Supplier

About Paperstone

Written by the company

Who are we?
We’re Paperstone - a trusted online business supplies provider with a refreshingly human touch. For over 20 years, we've helped UK companies stay stocked and equipped, combining quality products with fair prices and people that genuinely care. We're serious about getting things right - and making life easier for our customers, however and wherever they work.

Everything you need, all in one place
From everyday stationery and ergonomic chairs to cleaning products and workwear, we stock over 29,000 items from leading brands. Whether you’re just starting out, scaling fast, or running an established operation, we’ve got what you need - all in one easy-to-shop website.

A smoother way to shop
Our award-winning website is built for speed and simplicity, with smart search tools that help you find exactly what you’re after - no faffing, no frustration. It just works.

Fast, free delivery
Need it quickly? Orders over £50 are delivered the next working day, free of charge. No hidden costs, no surprises - just a reliable service that works around you.

Friendly experts, always on hand
We take service seriously, and we don’t hide behind ticketing systems or call scripts. Our friendly team knows the products inside out and is here to help - whether it’s a quick question, a custom quote, or sorting something that’s gone wrong. We're real people, ready to make things right.

Our Low Price Promise
Great service shouldn’t cost a premium. We keep our prices sharp, so you always get great value - without compromising on quality or support.

Helping you make greener choices
We’re proud to do business the right way. That means offering more sustainable product options and working with Weaver, a trusted accreditation scheme, to help you make eco-friendly decisions with less effort.

Paperstone Details

Written by the company

Free next day delivery
Free next day delivery on all orders over £50 and only £4.95 for orders under £50.
Zero-hassle returns
If for any reason you’re unhappy with one of our products, we’ll collect it from you and you can either choose to have it replaced or get a full refund – as long as it’s in resalable condition.
Free gifts
Shop with us and the more you spend, the more we reward you with free gifts including free chocolates, shopping vouchers or even more stationery! Or we'll donate to our chosen charities on your behalf.
Low Price Promise
Our Low Price Promise is our commitment to make sure we offer you low prices every time you shop with us. We monitor competitor prices using Skuudle (an expert price checking tool). We offer low price value products in our everyday range and make sure you always pay the lowest price around. And, if there's ever a product we've missed we offer a price match service.

Paperstone's Low Price Promise

We won't be beaten on price!

Our Low Price Promise is our commitment to make sure we offer you low prices every time you shop with us. We monitor competitor prices using Skuudle (an expert price checking tool). We offer low price value products in our everyday range and make sure you always pay the lowest price around. And, if there's ever a product we've missed we offer a price match service.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Brilliant

Brilliant.

Very good prices for very good quality and amazing service. Sorted out a return for me quickly (my fault for ordering something that didn’t fit) and although there were a couple of failed collections that wasn’t really their fault and partly due to my relocation.

March 27, 2026
Unprompted review
Paperstone logo

Reply from Paperstone

It looks like we got there in the end! We hope you're loving your new furniture ✨

Kelly - Customer Service Team

Rated 5 out of 5 stars

Good value & service.

Good value for money & product arrived less than 24 hours after ordering it even at standard delivery rates.

April 16, 2026
Unprompted review
Paperstone logo

Reply from Paperstone

We love it when things go smoothly 🤗

Kelly - Customer Service Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Great value. I will be back for repeat orders.

April 16, 2026
Paperstone logo

Reply from Paperstone

That's the best news we could hear - thanks Trevor 🥰

Kelly - Customer Service Team

Rated 5 out of 5 stars

Their delivery of products was prompt

Their delivery of products was prompt, and any problems I had eg wrong drawer set and then damaged drawer carcass were dealt with efficiently and again promptly.
Wonderful company.

April 15, 2026
Paperstone logo

Reply from Paperstone

Sometimes seeing how a company deals with issues is the best eye-opener. Thanks for giving us a chance to solve the issue and show that we truly care 🩷

Kelly - Customer Service Team

Rated 1 out of 5 stars

Arrived in bad condition

I gave one star, not because of the items I purchased, but to make you aware of the delivery, which was not good. My items were in a fairly large white bag which was rolled up and handed to me like that. If you look at the photo you will see it seems ok but when I unrolled the bag it was so dirty and had several dirty boot footprints on it. It looked like someone had been stepping in a puddle the stomped all over my parcel. The bag was also kind of roughed up. Not a nice way to receive a parcel. I needed to wash my hands before I opened my items. Not really happy. One good thing was the speed of delivery from time of purchase.

April 10, 2026
Paperstone logo

Reply from Paperstone

We're so sorry to hear about the condition your parcel arrived in. Dirt and footprints are definitely not things we'd expect to see on our parcels!

We've sent you an email about this, and hopefully we can make it up to you.

Kelly - Customer Service Team

Rated 5 out of 5 stars

Very impressed with the service

Very impressed with the quality of service and packaging. My items arrived the next day, and the attention to detail, especially the way the paper is plastic wrapped to stop any damage in transit, was really refreshing to see. Connie was a great help as well; it’s clear that attention to detail is a big focus at Paperstone. I’ll definitely be ordering again. Thank you, Connie and the team at Paperstone.

April 10, 2026
Unprompted review
Paperstone logo

Reply from Paperstone

Thanks Calum - Connie will be delighted to hear this 😊

It's customers like you that keep us doing what we're doing ⭐

Kelly - Customer Service Team

Rated 4 out of 5 stars

Delay in delivery other wise would have…

Delay in delivery other wise would have given 5 stars for price and quality
Dave

April 8, 2026
Paperstone logo

Reply from Paperstone

Sorry that there was an issue with the stock of the item. We're glad we got it sorted it in the end, and hopefully we'll get that 5th star from you next time ⭐

Kelly - Customer Service Team

Rated 5 out of 5 stars

Ordering was easy

Ordering was easy. Price was ok. Delivery was excellent. I'd recommend Paperstone. Thanks for the great service.

April 8, 2026
Paperstone logo

Reply from Paperstone

Thanks for the high praise 😊

Kelly - Customer Service Team

Rated 5 out of 5 stars

I received my order very quickly and…

I received my order very quickly and everything was handled most efficiently. The rubber bands are great and I spoke to one of your stuff about an associated matter, she was able to resolve everything very quickly and without any fuss. Thank you very much.

March 24, 2026
Paperstone logo

Reply from Paperstone

It's great to hear we could help getting you exactly what you need. Thank you for taking the time to let us know💖

Rated 5 out of 5 stars

Lovely chair!!

Had to replace and old, ageing and peeling office chair for a newly furnished and decorated office/man cave and started looking for something a bit different. After a lot of searching one chair caught my eye, but way more than I was looking to pay (£400+). I then searched for this chair in particular and found it at a better price at Paperstone, so thought I would treat myself. The next day delivery was perfect, ordered Wednesday evening, dispatched Thursday, and arrived safely Friday lunchtime. Easy build and a lovely looking chair, wouldn’t hesitate to use this company again!!

March 27, 2026
Unprompted review
Paperstone logo

Reply from Paperstone

Thank you for your great feedback! We’re glad you found the perfect chair. Enjoy your new setup and you know where to come if you need any other products for your upgraded office😎

Rated 5 out of 5 stars

Very good

Impressed by the price, efficiency, communication regarding keeping me informed at each part of the process and delivery. Thank you

March 25, 2026
Unprompted review
Paperstone logo

Reply from Paperstone

We're pleased to hear how impressed you are. We know communication is key to great service😀

Rated 5 out of 5 stars

Very speedy delivery and goods in…

Very speedy delivery and goods in excellent condition

March 25, 2026
Paperstone logo

Reply from Paperstone

Thanks Anne, that's great to hear. And if you need any tea to go with those biscuits, you know where to find us 😉

Kelly - Customer Service Team

Rated 5 out of 5 stars

A good product

A good product. At a good price. And speedily delivered.

March 24, 2026
Paperstone logo

Reply from Paperstone

What more could you want 🤩

Kelly - Customer Service Team

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