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Paramount Cruises Reviews 

2,465
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 292 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional knowledge, friendly demeanor, and professional approach. The booking process is consistently described as easy, efficient, and stress-free, with agents readily accommodating changes and providing clear explanations. People appreciate the outstanding overall service, noting excellent communication and well-coordinated holiday arrangements including flights, hotels, and transfers. Reviewers highlight the exceptional customer service, characterized by prompt, informative responses and a helpful attitude towards all queries. Many consumers express high satisfaction with their holidays and a strong intention to book with the company again for future trips.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their knowledge, helpfulness,... See more

Booking process

Reviewers highlight positive aspects of the booking process, often praising the helpfulness and... See more

Service

Users describe positive interactions with service, consistently praising the excellent, swift, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, patience, and... See more

Holidays

Customers had positive experiences with holidays, often describing them as "holidays of a lifetime" and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Andreia has now down 2 cruises for us. Started looking wasn’t sure what we exactly wanted but with her knowledge she was able to put us together to unbelievable packages. Next year off to the med an... See more

Rated 5 out of 5 stars

We have used Tina on several occasions to book our Virgin Voyages cruises and she has always been fantastic. Great communication and makes things so easy for us. We won’t hesitate to use again for our... See more

Company replied

Rated 5 out of 5 stars

We have used Paramount Cruises for many years now. For the last few trips we have had Caitlin working with us to secure our travel, stays and flights across the world! She has simply been outstanding... See more

Company replied

Rated 5 out of 5 stars

We had Tina from Paramount Cruises assisting us in booking our first cruise and she was absolutely fantastic. From the start, she was friendly, knowledgeable, and really easy to speak to. She resp... See more

Company replied


Company details

  1. Cruise Agency
  2. Cruise Travel Agency
  3. Tour Operator
  4. Travel Agency
  5. Travel Aggregator

About Paramount Cruises

Written by the company

Paramount Cruises

Written by the company

Welcome to Paramount Cruises, we’re a boutique, independent cruise specialist travel agency based in London. Our mission is to put together great value, tailor-made cruise packages which will leave you with lasting memories.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,465)

292 reviews in the last 12 months

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Rated 5 out of 5 stars

We had alot of trouble booking this…

We had alot of trouble booking this cruise, it was no fault of the staff it was the bank. Robin and Vanessa were great and really put us at ease. Thankyou.

April 22, 2026
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Reply from Paramount Cruises

Thanks so much for your patience and for sharing this. We’re really glad Robin and Vanessa could support you through the hiccups and help put your mind at ease.

Hope you have a fantastic cruise.

Kind regards,
Paramount Cruises Team

Rated 5 out of 5 stars

Robin went above and beyond when…

Robin went above and beyond when booking our cruise and stay holiday. He was very polite and knowledgeable about the trip, also helpful with answering any questions we had. We didn’t feel pressured or rushed. Overall an excellent experience and will definitely use Robin at Paramount cruises for any future trips we book. Thank you we would highly recommend.

April 20, 2026
Unprompted review
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Reply from Paramount Cruises

Thank you so much for your lovely review. We’re really pleased to hear Robin made everything feel easy and comfortable, with no pressure at all.

We truly appreciate the recommendation and look forward to helping with your future trips.

Kind regards,
Paramount Cruises Team

Rated 5 out of 5 stars

This is our second time booking a…

This is our second time booking a cruise package through Paramount Cruises. They are always efficient and listen to what you require and always deliver.
It is always great to have a professional one stop place to book your cruise and full holiday package, flights, hotels, transfers etc.
Thanks

April 20, 2026
Unprompted review
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Reply from Paramount Cruises

Thank you for coming back to us again, it really means a lot. We’re so pleased to hear everything was smooth and delivered just as you wanted.

Great to know you value the full package service too, that’s exactly what we aim for.

Kind regards,
Paramount Cruises Team

Rated 5 out of 5 stars

Caitlin has been very helpful with our…

Caitlin has been very helpful with our booking … we recently travelled with paramount cruises in the time when the Middle East was happening and Caitlin also then was very informative and always communicated with me usually minutes after i messaged with my concerns re flights etc … I have no hesitation booking with paramount again everything was top class no issues at all .

April 17, 2026
Unprompted review
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Reply from Paramount Cruises

Thank you so much for your kind words and for trusting us again. We’re really pleased Caitlin was there to support you, especially during a more uncertain time, and kept you well informed throughout.

It’s great to hear everything went smoothly, and we’d love to help with your next trip.

Kind regards,
Paramount Cruises Team

Rated 5 out of 5 stars

Music Cities USA and Caribbean Cruise

Great Itinerary.
Music cities of the deep south USA with all inclusive Caribbean cruise.
Your travel expert Andreia was superb.
Andreia was knowledgeable, professional, personable and above all so patient.
Thank you

April 16, 2026
Unprompted review
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Reply from Paramount Cruises

Thanks so much for your lovely feedback. That sounds like an amazing trip, and we’re so pleased Andreia looked after you so well every step of the way.

We’ll be sure to pass this on to her.

Kind regards,
Paramount Cruises Team

Rated 5 out of 5 stars

Very good service

Tina was a great help in sorting out our booking. Very efficient and professional service received, thank you.

April 13, 2026
Unprompted review
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Reply from Paramount Cruises

Thanks so much for your kind feedback. We’re really pleased Tina could help get everything sorted quickly and smoothly for you.

Kind regards,
Paramount Cruises Team

Rated 5 out of 5 stars

Great service

I was delighted with the service and helpfulness of Paramount Cruise especially Andreia. I was kept informed of the procedure but they were not pushy. They provided full details and even held my cruise while I had to check a few further details. They made it very easy to book.

April 14, 2026
Unprompted review
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Reply from Paramount Cruises

Thank you so much for your lovely feedback. We’re really pleased Andreia made everything clear and easy for you, while giving you the time and space you needed.

Delighted to hear you had such a positive experience.

Kind regards,
Paramount Cruises Team

Rated 5 out of 5 stars

Excellent service from Robin at…

Excellent service from Robin at Paramount Cruises

April 12, 2026
Unprompted review
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Reply from Paramount Cruises

Thanks so much for your kind words. We’re really pleased to hear Robin provided excellent service.

Kind regards,
Paramount Cruises Team

Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout
We've just returned from a fabulous trip organised through Paramount cruises, great service from booking (with Mikey) and later changes with Alice & Leah
Due to the troubles in the Middle East we had to change our route and ended up staying in LA on our way to Australia & New Zealed
We had to change all 4 flights, 2 Resort hotels & 8 transfers and every thing was completed smoothly and efficiently. Thankyou for a fabulous trip and some great memories
John & Mandy

March 22, 2026
Unprompted review
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Reply from Paramount Cruises

Thank you so much for your lovely review, John & Mandy. It sounds like quite a journey, and we’re so pleased Mikey, Alice and Leah were able to keep everything running smoothly despite all the changes.

Great to hear you still had a fantastic trip and made some amazing memories along the way.

Kind regards,
Paramount Cruises Team

Rated 5 out of 5 stars

Everything from booking my cruise (…

Everything from booking my cruise ( over 18 month previously) to getting back in UK was covered, hotel stays, excursions, transfers, highly recommended

February 1, 2026
Unprompted review
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Reply from Paramount Cruises

Thank you for your kind words. We’re so pleased everything was taken care of from start to finish and that you had such a smooth experience.

Really appreciate the recommendation.

Kind regards,
Paramount Cruises Team

Rated 5 out of 5 stars

Quick response

Quick response

April 9, 2026
Unprompted review
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Reply from Paramount Cruises

Thanks for your feedback. We’re really glad you were happy with the quick response.

Kind regards,
Paramount Cruises Team

Rated 5 out of 5 stars

Tina was extremely helpful

Tina was extremely helpful , answering all my questions with care , felt I was at ease with her . Its my first "big" holiday so now feel confident enough to book .

April 9, 2026
Unprompted review
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Reply from Paramount Cruises

Thanks so much for your lovely feedback. We’re really pleased Tina helped you feel at ease, especially for your first big holiday.

Exciting times ahead, we hope you have an amazing trip.

Kind regards,
Paramount Cruises Team

Rated 5 out of 5 stars

Mardi Gras trip

It was very straight forward, Andreia was very helpfull, not pushy, gave us all the information that we needed for us to book the holiday and the transaction went very smoothly, will certainly use these again,

April 6, 2026
Unprompted review
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Reply from Paramount Cruises

Thanks so much for your feedback. We’re really pleased Andreia made everything clear and easy, without any pressure.

Great to hear it all went smoothly, and we’d love to help again in the future.

Kind regards,
Paramount Cruises Team

Rated 5 out of 5 stars

Highly Recommended

A courteous, friendly and professional service throughout the booking process with all questions being responded to in a timely manner by a knowledgeable agent.

April 5, 2026
Unprompted review
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Reply from Paramount Cruises

Thanks so much for your kind feedback. We’re really pleased you found the service friendly, professional and helpful throughout.

Kind regards,
Paramount Cruises Team

Rated 5 out of 5 stars

If I could give more stars I would

If I could give more stars I would. We traveled to memphis then new orleans followed by a 7 day cruise. Everything was organised to the last detail. Tina Cohen arranged everything seamlessly and I would definitely use this company again for tailor made holidays. Thank you x

March 16, 2026
Unprompted review
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Reply from Paramount Cruises

Thank you so much for such a lovely review. That sounds like an incredible trip, and we’re so pleased Tina made everything come together so smoothly.

We really appreciate your kind words and would love to help plan your next adventure.

Kind regards,
Paramount Cruises Team

Rated 5 out of 5 stars

Excellent customer service

I have booked my first ever cruise through Andreia and it couldn’t have been easier. Very easy and quick communications which has relieved a lot of stress for me. Thank you very much.

March 31, 2026
Unprompted review
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Reply from Paramount Cruises

Thanks so much for your lovely feedback. We’re really pleased Andreia made your first cruise booking so easy and stress free.

Wishing you an amazing first cruise experience.

Kind regards,
Paramount Cruises Team

Rated 5 out of 5 stars

WONDERFUL AGENT - ANDREIA

I have been using paramount cruises for my bookings for a while now, Andreia always makes my bookings so easy and care free for me. Andreia goes above and beyond looking after us and is always on hand to answer any questions i may have. Using Paramount has taken the stress of booking holidays away for me. Everything is so simple to follow. Thank you so much for all you do for us Andreia, we are lucky to have you as our agent.

March 31, 2026
Unprompted review
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Reply from Paramount Cruises

Thank you so much for your continued support, it really means a lot. We’re delighted to hear Andreia consistently makes everything easy and stress free for you.

We’ll be sure to pass on your kind words to her.

Kind regards,
Paramount Cruises Team

Rated 5 out of 5 stars

Andrea made the experience much easier…

Andrea made the experience much easier .. was very patience with me and my endless questions about the cruise
And went the extra mile to make it a very personalized experience

March 26, 2026
Unprompted review
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Reply from Paramount Cruises

Thanks so much for your lovely feedback. We’re really pleased Andreia made things easy for you and took the time to answer all your questions.

Great to hear she helped make it feel more personal too.

Kind regards,
Paramount Cruises Team

Rated 5 out of 5 stars

I’m very happy to have come across…

I’m very happy to have come across Paramount and I was lucky to have dealt with Caitlin who was the most patient and dud everything possible to find me the best deal she could, great communication skills too-highly recommended 😊

March 24, 2026
Unprompted review
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Reply from Paramount Cruises

Thank you for your lovely review!

We’re so pleased you found us and had such a positive experience with Caitlin. She’ll be delighted to hear your kind words, especially that her patience and communication made a difference while finding you the best deal.

We really appreciate your recommendation and hope to help you plan another fantastic trip soon 😊

Kind regards,
Paramount Cruises Team

Rated 5 out of 5 stars

Great service and communication

We have used Tina on several occasions to book our Virgin Voyages cruises and she has always been fantastic. Great communication and makes things so easy for us. We won’t hesitate to use again for our next cruise. We throughly enjoyed our Caribbean voyage on the Brilliant lady!

March 12, 2026
Unprompted review
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Reply from Paramount Cruises

Thank you for your fantastic review!

We’re so pleased to hear Tina has looked after you so well across multiple bookings. She’ll be delighted to know her communication and support have made everything nice and easy for you.

It’s great to hear you had such an amazing time on your Caribbean voyage aboard Brilliant Lady too!

We really appreciate your continued support and look forward to helping you plan your next cruise.

Kind regards,
Paramount Cruises Team

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