Excellent service from start to finish. The booking process was quick and easy, prices were reasonable, and my parcel arrived right on schedule with no problems at all. A truly reliable worldwide cour... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pros: Their pricing was great. The web site works well for getting an order purchased. They found a shipper in 2 days and the estimated delivery date was great. FYI - You need to know about customs... See more
Company replied
I’ve used this service for several deliveries now, and it has made the whole shipping process so much easier. Being able to compare carriers and rates in one place saves me both time and money. My pa... See more
Company replied
Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Shipping and Mailing Service
- Shipping Company
- Shipping Service
Written by the company
National and international (Worldwide) courier services. Send your parcel with ParcelABC
Contact info
5 Underwood Street, N1 7LY, London, United Kingdom
- info@parcelabc.com
- www.parcelabc.com
3.7
Average
7K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely frustrating experience with ParcelABC
I had an extremely frustrating experience with ParcelABC that I feel others should be aware of.
First, my parcel was redirected to UPS. The courier failed to collect the boxes not only on the chosen date, but also within the following two business days. This caused immediate delays and inconvenience.
When I requested a refund due to the failed service, the amount was issued as store credit instead of being returned to my credit card, which was not acceptable given the circumstances.
Hoping to resolve the issue, I placed a second order and deliberately chose a different shipping partner. However, ParcelABC once again redirected the shipment to UPS without my consent or any prior notice.
Communication throughout the process was poor. Updates were delayed, there was no proactive communication, clear instructions or timelines. The courier notification came just two hours in advance, making it difficult to plan accordingly.
It has now been two weeks, and my parcel still has not been shipped. Overall, this experience has been highly disappointing due to lack of reliability, transparency, and customer support.
March 16, 2026
Unprompted review
Reply from ParcelABC - courier service
Dear Customer,
Thank you for taking the time to share your detailed feedback. We are truly sorry to hear about your experience and understand how frustrating this situation must have been for you.
Please accept our sincere apologies for the delays in collection and for the inconvenience caused by the courier’s failure to collect your shipment as scheduled. We also regret that your shipment was reassigned to UPS without clear prior notice, despite your efforts to select an alternative carrier. This is certainly not the level of transparency or control we aim to provide our customers.
Regarding the refund issued as store credit, we understand your concerns. While our standard policy may provide refunds in this form under certain conditions, we acknowledge that your case involves service failures, and this should have been handled with greater flexibility and consideration.
We are equally concerned to hear about the lack of timely communication and the short notice provided for courier collection. Clear, proactive updates are essential, and we apologize that we did not meet this expectation.
Please be assured that your feedback has been shared with the relevant teams to review both the courier performance and our internal communication processes. We are committed to improving our service and preventing similar issues in the future.
We would appreciate the opportunity to resolve this matter for you. Kindly contact our support team directly with your order details so we can investigate further and work toward an appropriate resolution.
Thank you again for bringing this to our attention, and we hope to restore your confidence in our services.
Kind regards,
ParcelABC Customer Support
I don't know whether to call them scammers but I feel cheated.
I needed an urgent shipment from Brussels to Barcelona. The urgency was due to the fact that the package had to arrive at my daughter before she left for a long journey. I bought a UPS shipment in 3 days on the night between Monday and Tuesday. The retreat was scheduled for the same Tuesday. I immediately received the charge of 39 euros (not a little) and the contract, without the shipping labels. Together, a strange email asking me to provide a deposit of 15 euros for any customs fees (from Belgium to Spain???). I didn't deposit anything but started to smell like a scam.
On Tuesday morning I wrote repeatedly to customer service receiving only automatic, useless responses. No news of the labels or the courier. After the morning I wrote further asking for the cancellation of the contract. Fortunately, after terminating the contract with ParcelABC, through another broker found on the net, I was able to send the package with FedEx that afternoon (2 days) at a cost of 20 euros. At 23:59 on Tuesday I finally received an apology response for the setback from ParcelABC and, along with it, the labels arrived for a package collection scheduled for the next day (therefore one day delay). I replied by reiterating that I no longer have any interest in transport and that I have already explicitly expressed the revocation of the contract for the supplier's default.
No answer. The next day the UPS courier came by for the collection and was obviously rejected since the package had already left and, in any case, it would no longer be on time.
Since then I have written repeatedly to customer service without ever getting any response. Obviously no refund has been made to me. I don't know if to call them scammers is appropriate.
In any case, it is an excessively expensive service (even in case of execution), inefficient, totally unsatisfactory. Maybe if I hadn't been in a hurry, I could have avoided canceling the contract and accepted the delay, but if you buy an express shipment it's because you need it and those who are not able to guarantee it don't have to sell it. In addition, once the service has not been guaranteed within the expected terms, a company with a minimum of seriousness should apologize and immediately reimburse the customer. ParcelABC instead first tries to force you to accept the disservice by ignoring the termination of the contract and then disappears without acknowledging any refund. It disappears as only thieves and cowards do.
Update:
After my review I was actually contacted with the refund offer that should arrive in about ten days. Thanks.
March 24, 2026
Unprompted review
Reply from ParcelABC - courier service
Thank you for taking the time to share your experience. We sincerely regret the inconvenience and frustration this situation has caused you, especially given the urgency of your shipment.
We understand how important it was for your parcel to arrive on time, and we are sorry that the service did not meet your expectations. The delay in providing the shipping labels and the lack of timely communication from our customer support team are not the standards we aim to deliver.
Please note that the request for a deposit may be part of standard procedures in certain cases; however, we understand how this could have appeared unclear and concerning, and we appreciate your feedback on this point.
We can confirm that our team has reached out to you directly and offered a full refund for this shipment. We hope this helps to resolve the matter fairly.
Your feedback is extremely valuable to us, and we will use it to improve both our communication and service reliability moving forward. If you have any further questions or require additional assistance, please do not hesitate to contact us.
Reply from ParcelABC - courier service
Thank you for your feedback!
We’re delighted to hear that you found our service fast, dependable, and cost-effective. Providing efficient and affordable shipping solutions is exactly what we strive for.
We truly appreciate your support and look forward to assisting you again in the future!
Fast delivery
Fast delivery. Very satisfied. They handle deliveries with great care.
March 25, 2026
Unprompted review
Reply from ParcelABC - courier service
Thank you for your kind feedback!
We’re thrilled to hear that you were very satisfied with the fast delivery and the care taken in handling your shipment. Providing reliable and careful service is a top priority for us.
We truly appreciate your support and look forward to assisting you again in the future!
My shipment 128525657 came very fast…
My shipment 128525657 came very fast and the process was smooth, those guys made everything for me so it came fastly. Thank you will use it again!
March 3, 2026
Unprompted review
Reply from ParcelABC - courier service
I recently used ParcelABC for shipment 128525657, and I am very satisfied with the service. The delivery was completed promptly, and the entire process was smooth and hassle-free. The team handled everything efficiently, which made the experience particularly convenient.
Thank you for the excellent service—I would be happy to use ParcelABC again in the future.
Booking a shipment with ParcelABC
Booking a shipment with ParcelABC was very easy. Everything was clearly explained.
March 25, 2026
Unprompted review
Reply from ParcelABC - courier service
Booking a shipment with ParcelABC was a straightforward and user-friendly experience. The process was easy to follow, and all the necessary information was clearly explained at each step.
Overall, it was a smooth and efficient service, and I would gladly use ParcelABC again in the future.
absolutely negative!! Scam!!
I can only give an absolutely negative review of this service. I booked a pickup from Mexico that was supposed to take place on Monday, paying over €500. However, not only was the pickup not carried out, but despite numerous emails and messages sent through the website form, we have not been able to get in touch with anyone.
Unfortunately, when calling the support number, we are asked to leave a recorded message—which we have obviously done—but without receiving any response.
We are starting to think this might be a scam and that no carrier actually exists. Be careful!
We will keep everyone updated on any developments.
March 25, 2026
Unprompted review
Reply from ParcelABC - courier service
Dear Customer,
We’re very sorry to hear about your experience and understand how concerning this situation must be.
Please be assured that ParcelABC is a legitimate service working with a wide network of trusted carriers. However, we sincerely apologize for the inconvenience caused by the missed pickup and the difficulty you’ve experienced in reaching our support team.
In order for us to investigate this matter thoroughly and provide you with an update as quickly as possible, we kindly ask you to provide your order reference number (in the format ABCD-123456789). Once we have this information, we will prioritize your case and work to resolve the issue without further delay.
Thank you for your patience, and we look forward to assisting you.
Kind regards,
Customer Support Team
Good service
Good service. I sent a parcel to India and it was delivered on time.
March 24, 2026
Unprompted review
Reply from ParcelABC - courier service
Dear Customer,
Thank you for your kind feedback!
We’re delighted to hear that you had a positive experience with ParcelABC and that your parcel reached India on time. Providing reliable and efficient service is very important to us, and it’s always encouraging to know we’re meeting our customers’ expectations.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Customer Support Team
Was delivered in time
March 23, 2026
Reply from ParcelABC - courier service
Thank you for your feedback! We’re glad to hear that your delivery arrived on time. Providing reliable and timely service is very important to us, and it’s great to know we met your expectations.
If there’s anything more we can do to improve your experience, we’d love to hear from you. We appreciate your support and look forward to serving you again!
A very helpful platform
A very helpful platform for international shipping. The process is simple and pricing is competitive.
March 23, 2026
Unprompted review
Reply from ParcelABC - courier service
Thank you for your kind feedback! We're delighted to hear that you found our platform helpful for international shipping and that you appreciated the simplicity of the process and our competitive pricing.
We’re committed to making shipping as smooth and affordable as possible, so it’s great to know we’re on the right track. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to serving you again!
Reply from ParcelABC - courier service
Thank you for your great feedback! We're pleased to hear that everything arrived on time and that our notifications kept you well informed throughout the process.
Providing reliable service and timely updates is very important to us, so it’s wonderful to know we delivered on both. We truly appreciate your support and look forward to assisting you again in the future!
Due to the current war
Due to the current war, one of my parcels was delayed, but after contacting support, they quickly delivered it to me.
March 23, 2026
Unprompted review
Reply from ParcelABC - courier service
Thank you for your feedback and for your understanding during this challenging time.
We’re glad to hear that, despite the delay caused by the situation, our support team was able to assist you and ensure your parcel was delivered as quickly as possible. Providing timely help and keeping your shipments moving, even under difficult circumstances, is very important to us.
We truly appreciate your patience and your kind words, and we look forward to supporting you again in the future.
For the second time now that it takes…
For the second time now that it takes over 2 weeks that the parcel is picked up from home. It’s even worse then the national Chilean shipping company what is really impressive. Absolute shit service!
March 23, 2026
Unprompted review
Reply from ParcelABC - courier service
Dear Jeroen Hilbolling,
Thank you for taking the time to share your feedback. We sincerely apologize for the delay you experienced with your parcel pick-up—it’s certainly not the level of service we aim to provide.
To help us investigate and resolve this issue more quickly, could you please provide your reference or tracking number? This will allow us to look into your case and ensure a better experience moving forward.
We appreciate your patience and the opportunity to improve our service.
Kind regards,
The ParcelABC Team
I was told after 3 weeks that I would…
I was told after 3 weeks that I would be refunded import tax duty if there wasn't any to which there wasn't as my order didn't exceed the import tax bracket, despite numerous emails asking when I will receive my money back I still haven't received a penny back yet.
They're thieves and I'm currently filing small claims court action against them
March 23, 2026
Unprompted review
Reply from ParcelABC - courier service
Dear Ryan Kislingbury,
Thank you for sharing your concerns. We understand your frustration regarding the refund for import tax duty. Please note that customs prepayment security is refunded in full once our shipping provider confirms that there are no outstanding charges. This process can take up to 30 days, especially if payment receipts are not provided.
To help us resolve your case as quickly as possible, please share your shipment reference or payment receipts so we can follow up directly and ensure your refund is processed without further delay.
We appreciate your patience and the opportunity to clarify this process.
Kind regards,
The ParcelABC Team
Undisclosed 180 EUR deposit and 4 months refund delay
I used ParcelABC to ship a parcel from the UK to the EU in November 2025.
After booking and paying I was unexpectedly asked to add an additional €180 to their e-wallet to cover potential customs charges. This requirement was not mentioned during the booking process. I was clearly told that the full amount would be refunded if no customs duties were applied.
No customs charges were incurred.
Despite this, it took nearly 4 months and multiple follow-ups to receive my refund. During that time, I was initially told to wait for processing, then received no updates, and was eventually offered only a partial refund with a 25% “admin fee”, which directly contradicted what I had been told.
Only after I threatened a chargeback and legal action did they acknowledge the issue and process a full refund.
While I did eventually recover my money, the experience was frustrating and required significant effort.
November 28, 2025
Unprompted review
Reply from ParcelABC - courier service
Dear Customer,
Thank you for taking the time to share your experience. We sincerely regret the frustration and inconvenience you encountered during this shipment.
We would like to clarify that the €180 payment requested after booking is a customs security deposit. This is a standard precaution for certain international shipments and is fully refundable in cases where no customs duties are applied, or if such charges are settled directly by the recipient. Additionally, a signed authorization letter is required to confirm acceptance of any potential charges in situations where the receiver is unable or unwilling to pay.
Regarding the refund timeline, we understand how the delay you experienced was disappointing. In some cases, refunds may take longer to process depending on confirmation from logistics providers and customs authorities. Providing official documentation, such as a receipt confirming that no charges were applied, can help accelerate this process. Without this, providers may require additional time—sometimes several weeks—to verify the status of customs charges. If there is any dispute or appeal involved, this can further extend the timeline.
That said, we fully acknowledge that the communication and clarity in your case did not meet the standard we strive to provide. We are especially sorry for any confusion caused regarding the refund terms and for the need to follow up multiple times.
Your feedback is very important to us, and we are actively working to improve transparency during the booking process as well as communication throughout the refund procedure to prevent similar situations in the future.
We appreciate your patience in this matter and are glad that the full refund was ultimately processed. Please do not hesitate to contact our support team directly if you require any further assistance.
Kind regards,
ParcelABC Team
Thank you for the quality service and…
Thank you for the quality service and support service for prompt answers and help.
March 2, 2026
Unprompted review
Reply from ParcelABC - courier service
Dear Customer,
Thank you very much for your kind words!
We’re delighted to hear that you were satisfied with both the service and the support provided by ParcelABC. Delivering high-quality service and prompt assistance is always our top priority, so your feedback is truly appreciated.
We look forward to serving you again in the future.
Kind regards,
Customer Support Team
HORRIBLE COMPANY
HORRIBLE COMPANY! AVOID AT ALL COSTS!
I had 2 shipments from EU to UK with this company.
First one..we paid the transport, paid for insurance and then they asked for customs taxes to be pre-paid based on their approximation of what amount the taxes might be. It is stated that the customs invoiced is issued 21 days after the delivery and once that is issued you get a refund for the amount it was pre-paid or for the rest of the money if there were taxes paid out of it. We paid everything they asked for and the parcels got shipped.
It's been 3 MONTHS since the customs invoice was issued and since I am back and forth with them for a refund. Their answer is that they will check with the financial department! WHAT? 3 months to check a stupid invoice??
Second shipment (which was initiated before I saw how HORRIBLE their service is)... the parcels got stuck in a deposit and they are absolutely USELESS in helping to unblock them or provide more information about why the parcels failed to be shipped. It's been a bit over 2 months since the second shipment was initiated and I think I can consider them lost.
I have a long thread with the customer support for both deliveries, but they keep repeating the same thing without actually helping. I tried to call their UK support line and I think that is a total scam as nobody is picking up no matter how long you actually hold the call.
In a summary, they do not care about your parcels, they do not take responsibility for the orders and DO NOT REFUND YOUR MONEY!
ABSOLUTE SCAM!
AVOID IT AT ALL COSTS IF YOU ACTUALLY CARE ABOUT YOUR PARCELS!
March 19, 2026
Unprompted review
Reply from ParcelABC - courier service
Dear Customer,
Thank you for your detailed feedback. We are genuinely sorry to hear about your experience and fully understand how frustrating these delays and uncertainties must be.
First and foremost, we would like to clarify that ParcelABC operates as a logistics platform that coordinates shipments through third-party carriers and partners (as outlined in Section 10 of our Terms and Conditions). While we always aim to provide a smooth and efficient service, certain aspects of the shipment process—particularly customs clearance and handling—are managed by external authorities and are outside of our direct control.
Regarding customs charges and refunds, please note that import taxes and duties are determined by the relevant authorities, and any prepayments are based on estimated amounts (Section 20.3). Refunds can only be processed once final invoices are issued and reconciled. While this process may take time depending on the authorities and financial procedures involved, we agree that the delay you have experienced is longer than expected and are sorry for the inconvenience caused. We are actively following up with the relevant department to resolve outstanding refund cases as quickly as possible.
In relation to your second shipment, delays or holds at depots can occur due to factors such as customs requirements, documentation issues, or carrier-related constraints. As stated in Section 13.3, transit times exclude customs clearance and may be affected by events outside our control. Additionally, consignments may be retained at hubs until required information, payments, or clearances are completed (Sections 8.2 and 20.3). That said, we understand that the lack of clear updates is unacceptable, and we sincerely apologise if communication has not met your expectations.
We also regret to hear about your experience with our customer support. Your comments regarding repeated responses and difficulty reaching us by phone are taken seriously, and we are reviewing this internally to improve the quality and accessibility of our support services.
Please be assured that we do not disregard our customers’ parcels or concerns. We are committed to handling each case in line with our obligations to provide services with due skill and care (Section 5.1), and to resolving issues wherever possible.
We kindly ask you to provide your order or tracking numbers (if not already escalated through a formal complaint), so we can prioritise your case and offer you a more concrete update regarding both the refund and the shipment status.
Thank you again for bringing this to our attention. We appreciate your patience and the opportunity to address your concerns.
Kind regards,
ParcelABC Customer Support Team
NO COMMUNICATION / PAID FOR NOTHING
Avoid this company at all costs.
I provided all required information immediately after their request, giving them several days of lead time before the scheduled pickup. Despite this, they failed to issue a simple shipping label — the most basic requirement for the service.
As the pickup time approached, I still had no label, no confirmation, and no meaningful response from their support team. My follow-ups were ignored or met with automated replies, showing a complete lack of accountability and professionalism.
Because of their failure, I am now at risk of missing an important deadline. This is entirely unacceptable for a logistics provider, where timing and reliability are fundamental.
This experience shows a complete breakdown in communication and service delivery. I would strongly discourage anyone from using ParcelABC, especially if your shipment is even remotely time-sensitive.
I have notified them that I am requesting an immediate reimbursement.
March 19, 2026
Unprompted review
Reply from ParcelABC - courier service
Dear Customer,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations, and we understand how important timely communication and reliability are, especially for time-sensitive shipments.
Having carefully reviewed your case, we can confirm that at the time of placing the order, some required sender/receiver information was missing. As outlined in our Terms and Conditions (Section 6.1 and Section 7.2), customers are responsible for providing complete and accurate shipment details to ensure that the service can proceed without delays. Once the missing information was provided, your shipment was successfully updated in our system and a collection was scheduled accordingly.
We do acknowledge your concerns regarding communication. While we aim to respond to all inquiries as quickly and clearly as possible, we regret that our responses did not meet your expectations in this instance.
Regarding your request for reimbursement, we can confirm that your shipment has been cancelled as per your request and a full refund has been processed in line with our Terms and Conditions (Section 13.6).
We sincerely regret the inconvenience caused and appreciate your feedback, as it helps us improve both our processes and customer experience.
Kind regards,
ParcelABC Customer Support Team
Nothing but problems
They seem to be another one of those companies that flood this site with fake reviews to drown out the bad ones.
I’ve had nothing but issues getting my parcel collected, the customer service responses are incomprehensible and they take days to get back to you making the whole process impossible. I’ve asked for a refund many times, yet they continue to ignore my request for this (which is mandatory under EU law). Also no phone service to speak to someone. I’ve noticed how they respond to reviews on here quicker than they do regarding your parcels! Shows how much they monitor and likely manipulate this platform. There are 740 1 star reviews, many uploaded daily, yet there are just over 2,000 5 start ones. How can they have such divisive feedback if it’s legitimate?
I would like a refund.
In response to my review response (still awaiting a customer service response which takes days and numerous follow ups), you know my parcel number - I’m currently dealing with your customer service agents, when they choose to respond, and it is the subject header. Also - where do you want me to provide the parcel number, you just say provide it? I’ll put it here as an edited review as thats not clear PTGB-085652206. As I have said to your customer service colleagues, you’re now trying to charge me under your terms and conditions. Any terms and conditions seeking to restrict or exclude my right to a refund for services not provided are unenforceable, as statutory consumer protections under UK and EU law take precedence. These rights allowing me a full refund for up to 14 days for goods and services not performed or delivered. I couldn’t take up your service due to the poor communication and lack of clear, transparent information and pricing. I would like this here so others don’t fall into the same trap
—-
A response to your further response, as I’m not getting any feedback through customer service but strangely I am on Trustpilot. I would like to reiterate that as the service was not provided, I am legally entitled to a full refund, and any terms attempting to deny this are unenforceable under applicable consumer law. The service became completely unworkable due to unclear communication and a website that is incredibly difficult to use. I will happily raise this with ECC and trading standards as I can see many others have very negative experiences with your company encountering very similar circumstances.
I also note that since posting my negative review half a day ago, 3 other 5 star reviews with supposed fantastic experiences have been posted attempting to filter out my review
----
After waiting a week, since the trustpilot response below I received the following via email:
"Dear Client,
There was a change in team and our last team member is not with this company anymore.
I would like to ask you few questions.
You asked for refund, yes?
You refused to pay customs prepayment, yes?
How did you receive labels?
Please let me know.
Kind regards.
Laurynas"
This is after various emails outlining my position and reflects the level of competence I've experienced throughout. It's impossible to work with this company and genuinely believe they are looking to misinform and take advantage of people.
March 18, 2026
Unprompted review
Reply from ParcelABC - courier service
Hi,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation must be, especially when it involves delays, communication issues, and a pending refund request.
Please rest assured that we take all customer concerns seriously and do not manipulate or filter reviews. We aim to respond to all inquiries as quickly as possible across both customer support channels and review platforms.
In order for us to investigate your case thoroughly and assist you with your refund request, could you please provide your shipment reference number (in the format ABCD-123456789)? Once we have this information, we will review your case as a priority and work towards resolving the issue promptly.
We sincerely apologize for the inconvenience caused and appreciate your patience. We look forward to your reply so we can help put this right.
Kind regards,
ParcelABC Team
-----------
Dear Customer,
Thank you for your detailed follow-up and for sharing your parcel number (PTGB-085652206). We are sorry to hear about your dissatisfaction and the delays in communication you have experienced. We fully understand how important timely and clear responses are, and we regret that this has not met your expectations.
Having carefully reviewed your case, we would like to clarify the situation in line with the Terms and Conditions agreed to at the time of booking.
As outlined in Clause 4.1, a contract is formed once payment is received and the order is accepted. In your case, the order had already been confirmed and shipping labels were issued, meaning the service had been initiated. Additionally, per Clause 11, any requested changes after payment (such as amendments to the declared value or customs documentation) are subject to feasibility and may result in additional costs or implications, which remain the responsibility of the customer.
We also note that your cancellation request was made after the labels had been generated. According to Clause 13.5, administrative fees may apply when cancelling an already paid order, and Clause 14.3 further explains that if a contract is ended where we are not at fault, costs already incurred remain payable. Furthermore, Clause 14.2 specifies that refunds may be issued for unfulfilled services, but this is subject to the deduction of reasonable costs already incurred in arranging the service.
We would also like to highlight Clause 16.2, which confirms that nothing in our Terms and Conditions affects your statutory rights. However, these rights do not negate the application of agreed contractual terms where the service has already been initiated and operational costs have been incurred.
We understand your concerns regarding transparency and communication, and we sincerely regret that your experience has led to frustration. Please be assured that your case remains under review, and our support team will provide you with a detailed response regarding your refund request, taking into account both the contractual terms and your individual circumstances.
Your feedback is very important to us, and we are committed to improving both our service clarity and response times to prevent similar situations in the future.
Kind regards,
ParcelABC Team
Lost package and damage
They lost my package, and when it finally arrived it was terribly damaged. They rejected any requests for insurance compensation, or even a refund for the shipping costs. Only ship with this company if you want to lose a lot of money.
Update: they replied and requested more information. I am providing that for them.
March 18, 2026
Unprompted review
Reply from ParcelABC - courier service
Hi,
Thank you for your feedback. We’re truly sorry to hear about your experience with the lost and damaged parcel, and we understand how disappointing and frustrating this must have been.
Please note that each case is carefully reviewed in line with the courier’s terms and the selected service conditions, especially when it comes to insurance and compensation claims. However, we would very much like to take another look at your situation and see how we can assist further.
To do so, could you please provide your shipment reference number (in the format ABCD-123456789)? Once we have this information, we will investigate your case in detail and get back to you as soon as possible.
We appreciate you bringing this to our attention and hope to have the opportunity to resolve this for you.
Kind regards,
ParcelABC Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.