Excellent service from start to finish. The booking process was quick and easy, prices were reasonable, and my parcel arrived right on schedule with no problems at all. A truly reliable worldwide cour... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pros: Their pricing was great. The web site works well for getting an order purchased. They found a shipper in 2 days and the estimated delivery date was great. FYI - You need to know about customs... See more
Company replied
I’ve used this service for several deliveries now, and it has made the whole shipping process so much easier. Being able to compare carriers and rates in one place saves me both time and money. My pa... See more
Company replied
Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Shipping and Mailing Service
- Shipping Company
- Shipping Service
Written by the company
National and international (Worldwide) courier services. Send your parcel with ParcelABC
Contact info
5 Underwood Street, N1 7LY, London, United Kingdom
- info@parcelabc.com
- www.parcelabc.com
3.7
Average
7K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ParcelABC - courier service
Thank you for your kind feedback!
We’re glad to hear you found our website easy to use and that your delivery was fast. We appreciate your support and look forward to assisting you again.
Best regards,
ParcelABC Team
Never use this service.
Never use this service.
Too much delay
Took 15 days to deliver express parcel
January 9, 2026
Reply from ParcelABC - courier service
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
We understand how frustrating delivery delays can be, especially for express shipments. While we work with trusted courier partners, transit times can occasionally be affected by factors outside of our direct control, such as customs procedures, weather conditions, or local carrier delays.
We also apologize if you felt there was a lack of communication regarding your shipment. Our support team is always available to assist, and we encourage customers to contact us directly so we can investigate and provide updates in real time.
Your feedback is valuable to us, and we will use it to continue improving our service and communication. If you would like us to review your shipment in more detail, please feel free to reach out to our customer support team with your tracking information.
Kind regards,
ParcelABC Support Team
Easy online booking and clear pricing
Easy online booking and clear pricing, often cheaper than booking directly with major carriers.
January 9, 2026
Unprompted review
Reply from ParcelABC - courier service
Thank you for your feedback!
We’re pleased to hear that you found our online booking process easy and our pricing clear and competitive. We appreciate your trust and look forward to serving you again.
Best regards,
ParcelABC Team
I had a great experience using…
I had a great experience using ParcelABC for my international shipping. The platform is incredibly user-friendly; it allowed me to compare multiple courier options and prices in one place, ensuring I got the best deal. The booking process was seamless, and my parcel arrived at its destination much faster than expected. Highly recommended for anyone looking for a reliable and budget-friendly courier aggregator!
January 9, 2025
Unprompted review
Reply from ParcelABC - courier service
Thank you very much for taking the time to share your positive experience with ParcelABC. We’re delighted to hear that you found our platform user-friendly and that comparing courier options helped you secure the best deal for your international shipment. It’s especially rewarding to know your parcel arrived faster than expected and that the booking process was seamless. Your recommendation truly means a lot to us, and we look forward to supporting your future shipping needs.
Overall...
Overall, ParcelABC provided a smooth courier service for my shipment. I would use them again.
December 13, 2025
Unprompted review
Reply from ParcelABC - courier service
Thank you for your kind feedback! We’re glad to hear that your experience with ParcelABC was smooth and that you were satisfied with the courier service. We truly appreciate your trust and look forward to assisting you with your future shipments.
The service was dependable and…
The service was dependable and communication was clear throughout the delivery.
December 17, 2025
Unprompted review
Reply from ParcelABC - courier service
Thank you for your positive review! We’re happy to hear that you found our service dependable and our communication clear throughout the delivery process. We appreciate your feedback and look forward to supporting your future shipments with ParcelABC.
Smooth and reliable delivery service
Everything went as expected — booking was easy, pickup was on time, and the parcel arrived safely without any damage. The tracking updates were helpful, and the whole process felt efficient and secure. Would definitely use this service again.
January 8, 2026
Unprompted review
Reply from ParcelABC - courier service
Thank you for sharing your positive experience! We’re pleased to hear that everything went smoothly—from easy booking and on-time pickup to safe delivery. It’s great to know that you found the tracking updates helpful and the overall process efficient and secure. We truly appreciate your recommendation and look forward to serving you again with ParcelABC.
ParcelABC is very good and reliable
ParcelABC is very good and reliable. I really live their services.
September 7, 2025
Unprompted review
Reply from ParcelABC - courier service
Thank you for your kind review! We’re happy to hear that you find ParcelABC reliable and that you really love our services. We truly appreciate your support and look forward to assisting you again in the future.
Exceptional Convenience
I had a really positive experience using ParcelABC, especially because it made international shipping feel simple and manageable.
February 11, 2025
Unprompted review
Reply from ParcelABC - courier service
Thank you for your wonderful feedback! We’re delighted to hear that ParcelABC made international shipping feel simple and manageable for you. Providing a convenient and positive experience is always our goal, and we truly appreciate your trust. We look forward to supporting your future shipments.
False advertisement, bad service
I needed a medical item which fell out of my backpack before my holiday. So I sadly chose ParcelABC, becaus they promised, that if you choose the fast delivery, the item will be there in 3 days.
They gave me pickup options (date and times). I chose the earliest day and even chose a timeframe of 8 hours for pickup, so they have no scheduling problem. First: they picked it up 3(!!!) days after the chosen pickup date. Furthermore, AFTER they picked up the package, they wrote me a message, that the item will arrive not in 3 days, but in 18 days. WHAT? I will not even be in the country anymore at that time.
My request to please cancel everything (the same day they picked it up) and bring back the package they said: we can't, it is already on route. I even saw in the tracking, that the package was still in the pickup city.
The actual delivery confirmation Emails even shows, that I paid for the quick delivery, but they chose normal delivery.
Not do I not have my medical item now, I will not have it, when I come back home, because it will be in the country of my holiday. I don't even know now, how to manage to send it back to my home town, because I will not be in the country anymore.
DO YOURSELF A FAVOR, DO NOT USE THEIR SERVICES
January 4, 2026
Unprompted review
Reply from ParcelABC - courier service
Hello,
We are very sorry to hear about your experience and sincerely apologize for the delays and confusion regarding your shipment. We understand how critical timely delivery is, especially for medical items, and regret that we did not meet your expectations in this instance.
We acknowledge that there were issues with both the pickup timing and the delivery schedule, and that our communication regarding the revised delivery timeline was not sufficient. This does not reflect the level of service we strive to provide.
We would like to review your case in detail to see if we can assist in coordinating a resolution. Your feedback is invaluable in helping us improve our processes and ensure that similar situations do not occur in the future.
Thank you for sharing your experience, and again, we apologize for the inconvenience caused.
— ParcelABC Team
Nobody collected my parcel even though …
Nobody collected my parcel even though I had been able to select a specific time, I waited in all day & the following day too, i ended up taking it to a depot. I gave a delivery address, but this was changed by you & then you were unable to deliver here, so my son had to contact to find where his parcel was, bad service
Sadly your reply doesn’t resolve or compensate for not one, but a few issues, that now shows us that your courriers are unreliable & a simple apology doesn’t help. I kept checking on line, each time it gave me an updated time collection, we were due to go out with friends, but waited in for a pick up that NEVER came, this was my sons Christmas present. I had to go to town to take to a depot, my son had to get transport to retrieve it
I chose you as I was able to book a small time window for collection, how wrong I was. I expected the least you would have done was to refund the cost of the bad service , the very least!!
December 29, 2025
Reply from ParcelABC - courier service
We are genuinely sorry for this experience — reading your review is upsetting for us, because we know how much inconvenience and stress this situation must have caused you. Waiting at home for a collection that never happens, especially after choosing a specific time and rearranging your day around it, is incredibly frustrating and disappointing.
We’re also very sorry that the delivery address was changed without your request, which then led to further confusion and meant your son had to get involved just to track down the parcel. That should never have happened, and we fully understand why this left you feeling let down.
Please accept our sincere apologies for the poor service you received. This is not the experience we want anyone to have, and it genuinely matters to us when we fall short.
Very incompetent
I wonder how a company of such incompetence can exist for so long. They were at least refunding me once canceled and only because I asked for the refund via PayPal. The workers at support have no clue about anything, can't answer questions, make it actually hard to approve the order but quick in collecting money, that's how we like it folks, right?!!
Avoid this company. Not worth the hassle.
December 29, 2025
Unprompted review
Reply from ParcelABC - courier service
DearJack,
Thank you for sharing your feedback. We sincerely apologize for the frustration you've experienced. We understand that it can be frustrating when expectations are not met, and we deeply regret that we weren't able to provide the assistance you needed.
However, we’d like to point out that in order to effectively address any issues or questions, it’s important that we have the specific shipment order details. Unfortunately, we were unable to locate any relevant information regarding your shipment, which made it difficult to assist you in a timely manner.
Our goal is always to offer prompt and helpful customer service, and we appreciate your patience in seeking a refund through PayPal. We also want to emphasize that our terms and conditions, available on our website, provide clarity regarding processes, refunds, and services, which we encourage you to review.
Please don’t hesitate to reach out if you need any further assistance or clarification. We are committed to improving our service, and your feedback is valuable in helping us do so.
Perfect service 🙏
December 23, 2025
Unprompted review
Reply from ParcelABC - courier service
Dear Ignas Borodkinas,
Thank you so much for your kind words! We’re delighted to hear that you had a perfect experience with us. 😊
If you ever need assistance in the future, don’t hesitate to reach out – we’re always here to help!
Best regards,
Got there just in time for Christmas:)…
Got there just in time for Christmas:) smooth and problem free
December 23, 2025
Reply from ParcelABC - courier service
Dear Regina,
Thank you for your lovely review! We’re so glad to hear that your package arrived just in time for Christmas and that everything went smoothly. It’s great to know that we could help make your holiday a little brighter. 😊
If you ever need shipping assistance again, we’d be happy to help!
Best regards,
Great experience
Everything went well, received my parcel fast and without any problems, really recommanded coursier service.
December 30, 2025
Reply from ParcelABC - courier service
Dear Andrej Kapcar,
Thank you for your great review! We’re so happy to hear that your parcel arrived quickly and without any issues. It’s always a pleasure to know our service met your expectations.
We really appreciate your recommendation, and we look forward to assisting you again in the future!
Best regards,
I booked and paid for a shipment nothing happened
I booked and paid for a shipment, I kept getting asked the same question, I kept supplying the same answers. I tried to contact customer service, several times, no success. Never received shipping label. Am now attempting to retrieve my payment. Avoid.
December 24, 2025
Unprompted review
Reply from ParcelABC - courier service
Thank you for taking the time to share your feedback. We’re truly sorry for the frustration you experienced.
Your order was placed on December 24th, which falls within the Christmas holiday period. During this time, courier operations and customer support availability are limited, and shipments are processed on the nearest working day once services resume. This can also affect response times and the generation of shipping labels.
We understand how concerning it can be when expectations aren’t met, and we apologize if our holiday service limitations were not communicated clearly enough. Please be assured that this was not intentional, and no shipment is ignored or abandoned.
Our support team is always happy to assist with label issuance, order clarification, or refunds when requested. If you have already reached out regarding a refund, it will be handled in line with our standard processing times.
We appreciate your feedback, as it helps us improve our communication and service during peak holiday periods.
Booked a DHL Express label which never…
Booked a DHL Express label which never came. The customer service asked me questions which would only be answered every other business day. Finally they found an issue with the label and they refused to refund me what I paid after spending 2 weeks asking me questions about my package instead of having these questions part of the online process I filled out! I am contacting my bank to reverse these charges, please do not use this service.
December 26, 2025
Unprompted review
Reply from ParcelABC - courier service
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and delays you experienced during this process.
In some countries, customs authorities require additional shipment details before a label can be issued. Without this information, it is unfortunately not possible to proceed, as the parcel may be delayed or stopped in transit. Our customer service team requests this information in advance to help ensure a smooth and compliant shipment and to avoid potential issues later on.
We regret that the back-and-forth communication took longer than expected and understand how this may have felt inconvenient. Please be assured that our intention was to resolve the issue correctly and in accordance with carrier and customs requirements.
We truly appreciate your patience and understanding, and we value your feedback as it helps us improve both our process and communication going forward.
used to be good, now no deliveries!
I want to give zero but I can't. I used their servise three years ago, everything went well and i was satisfied. then i wanted to use their service again a month ago. they got my money and never ever picked up the package or deliver or contact me about anything. this is a SCAM. I will find a way to get my money back but don't spend your money or time using this service. all the positive review most be old as well
December 24, 2025
Unprompted review
Reply from ParcelABC - courier service
Dear Bahar,
Thank you for sharing your experience, and we sincerely apologize for the frustration and inconvenience you've encountered. We understand how disappointing it must be to have your expectations not met, especially after having a positive experience with us in the past.
We regret that we were unable to fulfill your shipment request. However, in order to investigate this issue and provide a resolution, we kindly ask for more information, such as the shipment order number or any communication related to your order. This will help us understand what happened and ensure that we address the situation appropriately.
We also want to clarify that we take all customer feedback seriously, and our team is dedicated to providing reliable service. We encourage you to review our terms and conditions, which outline our processes clearly, as well as any recent updates to our service.
Please reach out to us directly so we can work to resolve this matter for you. Again, we apologize for the inconvenience, and we are committed to improving based on your feedback.
best way to send on christmas
December 25, 2025
Unprompted review
Reply from ParcelABC - courier service
Dear Deivis Zimblys,
Thank you for your fantastic review! We’re so glad to hear that our service helped make your Christmas shipping experience easy and stress-free. 🎄
If you ever need help with holiday shipping again (or anytime), we’re here to assist!
Best regards,
Very easy and fast to send
December 25, 2025
Unprompted review
Reply from ParcelABC - courier service
Dear Dorota Urveliene,
Thank you for your great feedback! We’re so glad to hear that you found the process easy and fast. It’s always our goal to make shipping as simple and efficient as possible.
We look forward to helping you with your future shipments!
Best regards,
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