Terrible service, booked in early February to get courier to pick up birthday items from Dublin to Cork. Time was to be collected 10-5.30pm. Waiting in all day, no show. Contact Parcel Direct and they... See more
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I ordered an insured package delivery worth 58,91 euro. I tried dropping it off at two different locations today, but the drop off code simply did not work. I wasted more than two hours of my day and... See more
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Waiting for Parceldirect to collect a parcel since 12 Jan 2026. We have emailed them 3 times in this regard but only get a computer generated response. There is no customer service phone number on... See more
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Mever buy from this website. It's purely scam. Payment is done but no order confirmation is received, parcel is never collected. I asked fkr a refund, they said yes but never received it. Stupidly, I... See more
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Company details
Information provided by various external sources
Welcome to ParcelDirect.ie, the parcel delivery comparison site where you can save up to 80% on your parcel delivery costs. Compare Parcel and Pallet Courier Services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping to Ireland, UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.
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2.5
Poor
333 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 month
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Can't recommend highly enough
Paid online to ship a package from Ireland to USA. Chose fed ex economy option which matched the an post price. Attempted drop off at local store but the store didn't know how to process the package. Called parcel direct the following morning and they arranged to come to me to collect the package. Deliverd to USA within 3 days which was a lot faster than expected. Overall excellent service and price and delivery. Will absolutely be my go to im future.
March 5, 2021
Reply from Parceldirect
Hi Cletus,
Thanks very much for the great review. We are very happy you found our courier service to the USA so useful.
All the best, PD
Economic and Efficient
Parceldirect offered the cheapest quote (by far) and they delivered my parcel to Edinburgh in four days. I could track it's progress every day and I was advised when it was delivered. Impressive.
March 5, 2021
Reply from Parceldirect
Hi TH,
Thanks for taking the time to write your great review. We are delighted you found or parcel deliver to the UK and online tracking so helpful.
All the best, PD
Good service
March 4, 2021
Reply from Parceldirect
Hi Bernie,
Thanks very much for taking the time to write such a great review.
All the best, PD
The process was easy to follow
March 4, 2021
Reply from Parceldirect
Hi,
Thank you for your feedback!
We’re glad to hear that you found the process easy to follow. We appreciate your support!
All the best,
PD Support
Really speedy service and super cost…
Really speedy service and super cost versus other sites I tried.
March 3, 2021
Reply from Parceldirect
Hi,
Thanks for taking the time to write this great review.
All the best, PD
Worst customer service ever. to send send packages , nationally or internationally.
ParcelDirect is the most efficient way I have found to send packages to the US to date . unfortunately on this occassion my parcel is market completed but it still hasnt been delivered.
so annoyed
I'd like to add that today is May 25th. I still havenot received any help whatsoever from this company. The €167 I paid to have a package delivered was not refunded in any way.
To sum it up in one sentence. This company is,appalling at customer service.
March 2, 2021
Reply from Parceldirect
Hi Patricia,
Thanks for letting us know about your delivery and I am very sorry for the mix up with your shipment. I know my colleague is working on this with you.
All the best, PD
I have used Parcel Direct twice…
I have used Parcel Direct twice recently to send essentials to my student son in England.On both occasions I found the service excellent.The bulky packages were collected on time from my house and arrived in perfect condition at my sons house in England within a week. I would highly recommend Parcel Direct.
March 1, 2021
Reply from Parceldirect
Hi Fiona,
Thanks very much for the great review and we are delighted you find our service so useful. Especially our delivery to the UK.
All the best, PD
Reply from Parceldirect
Hi Darren,
Thanks very much for the great review.
All the best, PD
Terrible service
Horrific experience. Discussed the items being sent with them prior to booking. Followed their instructions and the package was still returned after nearly a week and are now unusable. They feel this is not their problem and are now ignoring me. will be escalating this to a solicitor, not to recover the money but to make a point. You must be accountable for your mistakes. would never use again.
February 26, 2021
Unprompted review
Reply from Parceldirect
Hi Colin,
Thanks for taking the time to let us know about your shipment and sorry for the mix up with this. It seems the product you sent was a restricted item on the Canary Islands, which has some different rules to mainland Spain. Again i am very sorry for this mix up.
All the best, PD
Simple, effective & does the job
Very straightforward to use. I entered the relevant package details (dimensions, weight & destination) and the options available were displayed. Picked the one I wanted, paid by card & then all that was left to do was print out the pack of address labels & Customs declarations. Package was picked-up from my home address the next day.
February 25, 2021
Reply from Parceldirect
Hi,
Thank you for your feedback!
We’re delighted to hear that the booking process was straightforward and that your package was collected promptly. It’s great to know our service met your expectations.
All the best,
PD Support
very good service
very good service - competitive rates and courier collected goods when they said they would. Overall very happy and would use this website again.
February 25, 2021
Reply from Parceldirect
Hi,
Thank you for your feedback!
We’re glad to hear that our service, competitive rates, and reliable collection met your expectations. Your support is much appreciated, and we look forward to assisting you again in the future.
All the best,
PD Support
Reply from Parceldirect
Hi,
Thank you for your feedback!
We’re delighted to hear that you found our service friendly and affordable. Your kind words are greatly appreciated!
All the best,
PD Support
Smooth transaction thank you
February 25, 2021
Reply from Parceldirect
Hi,
Thank you for your feedback!
We’re glad to hear that your transaction was smooth. Your support is much appreciated!
All the best,
PD Support
Very pleased with this service
Very pleased with this service. Parcel was picked up noon on Monday & delivered Wednesday morning. Excellent service
February 24, 2021
Reply from Parceldirect
Hi,
Thank you for your feedback!
We’re delighted to hear that your parcel was collected and delivered promptly. It’s great to know our service met your expectations.
All the best,
PD Support
Completely useless, no customer care.
I booked a parcel collection on Sunday last for Monday. I got a confirmation Monday the parcel would be collected Monday between 9:00 - 5:30. Unfortunately this did not happen, no contact to say why. I followed up with a phone call the next morning to be informed it would be collected that day. At 4:35pm I rang again as the parcel had not been collected and the office closed at 5:00pm. I was informed it would definitely be collected without doubt. I told him I hope I don’t have to contact him again in the morning. He guaranteed me it would be collected that evening. This did not happen. I contacted him this morning and cancelled the service and told him I wanted a refund. I used the service of An Post. This evening at 6:30pm the courier turned up looking for the parcel I had cancelled this morning. What an incompetent service provider. I would stay well away. They also send a separate email as part of their follow up requesting a good review with the lure of a smartphone draw monthly. STAY AWAY.
February 24, 2021
Unprompted review
Reply from Parceldirect
Hi,
Thank you for your feedback, and we’re very sorry for the frustration you’ve experienced.
We understand how upsetting it must have been to deal with multiple missed collections and unclear communication. We apologise for the inconvenience this caused.
Please contact our customer support team with your booking details so we can review the situation and ensure your refund is processed promptly.
All the best,
PD Support
Always excellent service
Always excellent service, have used Parceldirect now a quite a few occasions to send parcels to our son in Australia and it has taken hassle out of shopping around for the most competitive rates, highly recommended
February 24, 2021
Reply from Parceldirect
Hi,
Thank you for your feedback!
We’re delighted to hear that our service has made sending parcels to Australia easy and hassle-free for you. Your recommendation is greatly appreciated!
All the best,
PD Support
very good quick pickup all covid social…
very good quick pickup all covid social distancing rule obeyed
February 24, 2021
Reply from Parceldirect
Hi,
Thank you for your feedback!
We’re glad to hear that your parcel was picked up quickly and that all COVID-19 safety measures were followed.
All the best,
PD Support
AVOID-terrible service and communication
AVOID. Really poor service-over six weeks to get an item to the UK. Won't let me use my insurance to cover the cost of the item. Can give no indication of how they will resolve this. Would give zero stars if possible
February 24, 2021
Unprompted review
Reply from Parceldirect
Hi,
Thank you for your feedback, and we’re very sorry for the delays and issues you’ve experienced.
We understand how frustrating it must be to wait over six weeks for a delivery and to have difficulties with your insurance claim. We apologise for the inconvenience and lack of clarity on resolution.
Please contact our customer support team with your booking details so we can urgently review your case and work to resolve it.
All the best,
PD Support
Great service and BEST PRICES
Great service and BEST PRICES ! I can recommend for national and international customers!
February 24, 2021
Reply from Parceldirect
Hi,
Thank you for your feedback!
We’re delighted to hear that you’re happy with our service and pricing. Your recommendation for both national and international shipments is greatly appreciated!
All the best,
PD Support
Always brilliant service.Easy to use…
Always brilliant service.Easy to use with best prices.Highly recommend them.
February 24, 2021
Reply from Parceldirect
Hi,
Thank you for your feedback!
We’re thrilled to hear that you find our service easy to use and competitively priced. Your recommendation means a lot to us!
All the best,
PD Support
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