Parcelhero.com Reviews 

Great service 👏 thanks
Very quick drop-off, photo promptly sent to my mobile to confirm delivery would recommend 👌

Very good and easy to follow instructions

they stole my money - DO NOT USE

My parcels still have not been picked up. I booked pick up of 5 large cases. The first day the driver didn't show. I rebooked and the driver came and said there was only item booked and de didn't know it was this big and he didn't have room.

Used them several times recently to send fishing rods . So far been very good collect Tuesday delivered Wednesday! So far so good !

Delivery carried out a day before the predicted time

One month later still zero progress on even starting to look into my issue, and they can't even provide a timescale. They just fob you off with standard replies.

Only way to complain is via post.....in 2026!! That says that they do not care about complaints.

Please please please stay away from them. Nobody will do anything to help if you have a query

I asked multiple ways for escalations, complaints to be raised, updates etc. all dismissed with templated responses.

Thank you for great service & prompt collection & Delivery

Disgraceful company, impossible to contact, generic automated response.
My luggage was late in being delivered and was damaged (completely ruined) on delivery.
UPS were the delivery agent, they have accepted responsibility and processed a claim, sent to parcelhero who have never contacted me, have not replied to my emails and refused to contact me by telephone.
AVOID AT ALL COSTS, COMPLETELY UNRELIABLE AND GOD FORBID ANYTHING GOES WRONG, THEY WILL NOT HELP

Easy to take to drop off point. One nearby.
And the parcel was delivered safely 2 days later

Sent an unopened pack of engineered plank flooring using this company. The courier they selected was UPS. The return was to the suppliers factory. They refused to refund me as the goods were damaged in transit and unsaleable. After several weeks of providing all the evidence ParcelHero said the goods were not packed properly and failed to refund for the goods cost and the post, totalling £120. Do not use this company as you will not be able to get money back. Just avoid as I sent the pictures of the packaged goods undamaged and UPS picked up even though I asked him to take a picture. On the other side at delivery point the supplier of the original goods did not accept the delivery and asked UPS to send back to me. I received the package badly damaged with the locking joints of each board badly damaged and not of resealable condition. I asked the UPS driver to take a photo as I took mine. Both before and after pics were sent and after three weeks they said I had not packaged properly and rejected the claim. Seriously, this is a joke. I still have the unopened and returned package waiting and they can inspect by themselves.

Would not recommend. My package was collected and Ring Doorbell footage verified the parcel handover. After 7 days of no updates, I contacted Parcelhero for assistance. They have now lost my parcel after it was collected. It has already been 2 weeks and now I need to wait an additional 15 business days for an investigation to find my lost parcel. Really poor tracking and unreliable service.

comprehensive choice of carriers found very quickly

AVOID!!! Sent a £300 mini dirt bike using this company, foods received by Supplier damaged to the tune of £188…made a claim but because I can’t provide pictures of the packaging & goods inside, which I don’t have as they have been returned, they won’t pay my claim. How does that work, so guess I’ll just have to swallow it, wish I had gone direct to a courier company, rather that using a middle man that has stupid rules about claims so they don’t have to pay them. Thieves!!

The first time I have used this company. Amazing service very professional, I would recommend them.

Parcels arrived damaged

Booked an urgent collection via parcel hero to be collected by DHL on 25/8 to be delivered by 26/8 as per on the website when I booked its now 20.56 no pick up, no message, will they come tomorrow or do I need to rebook a collection such poor service

Speedy delivery. Informed pick up and delivery times were accurate and parcel transit time excellent

Terrible experience with this company. I would never use again and I would suggest nobody else does based on my experience. I needed to return a vanity unit to Victorian plumbing as it was unsuitable for our bathroom. It was repackaged in the boxes it came in and I submitted the dimensions supplied by Victorian plumbing.
We received an email saying we could not have a refund by Victorian plumbing as the unit was damaged. On seeing the photos the unit had been effectively been smashed to pieces in transit. We were told that it was our packaging that was inadequate and no compensation offered. The unit cost us £400. Then to add insult to injury the company then charged us extra delivery even though we used the weight and dimensions on the sticker from the original box. These were correct as I checked the measurements. They had kept my payment details so charged without authorisation.
Absolute joke of a service. Do not use.

Struggled to find a reasonable delivery service/ price for a 2.1 meter long parcel until I found Parcelhero.
Great price options £14 against £47 from the cheapest parcels2go offering. Easy to use service for a first timer. Fast delivery service by UPS.
Overall a good experience.