Parcelhero.com Reviews 

The worst company ever, they lost my parcel and won’t refund me as they argue the value of my parcel is higher than what they can refund me so they decided they won’t refund any amount, a complete joke, a punch of thieves.

Be very careful. I sent a parcel and then was notifed a week after it arrived that the weight was incorrect by 7kg and an additional charge had been applied to my credit card. I weighed it carefully and put the correct weight and size on; regardless, even had it been 7.5kg more, it would still have been in the same weight bracket and price. When I complained, I was told that I needed to provide evidence in the form of photographs of the weight (!) and also of a tapemeasure showing the dimensions. I would advise anyone to exercise caution as this is clearly an exercise in 'trying it on', assuming that most people would not be able to provide this kind of evidence. I have successfully challenged it with my credit card company but would strongly advise anyone thinking of using them to make sure they do take photographs (although of course, they presumably will reserve the right to decline it as unsuitable. I would certainly only ever use them again if they were my last option.

Everything great

STAY AWAY- shocking experience. I returned my item in the origanal packing and to the correct specificaton and they broke it. They then said it wasn't packaged correctly, refused to refund and then took a further payment.
Shocking customer service- Absolutely useless - AVOID

Always reliable service. Never had an issue.

Picked up Tueday morning in Norfolk UK, delivered in Occitanie S.France Friday morning. No damage - excellent

Couldn't generate a QR code, label only. Won't use again, may as well book directly or just take it to a post office

Please don’t trust this company. Zero stars. They ruined a gift parcel sent to my mom in Sri Lanka. Items were missing/stolen from inside the box, and the body washes and creams were crushed so badly they exploded over whatever was left. Careless handling, zero security, and ruined memories. Even they didn’t give me proper delivery details about my parcel. There was a contact number they put in their website but it didn’t work. They don’t even have a proper customer care. Only massage that we have chat and had to wait hours to get reply. In the beginning I felt it like a scam. Also they said it’s door to door. But my mom had a drive 30 miles to bring the package and also she had to pay Sri Lankan rupees 3500/-

That’s all my fault I trust this company.
Avoid this company at all costs!

Avoid. Sent a parcel last year. Gave the weight, size etc. thought it was going to be fine. Parcel got lost. 7 months later the parcel returned to my house, damaged and contents ruined. Complained and was eventually told that the parcel was sent in inappropriate packaging (the original packaging the items were sent in and was asked to return the items in). Over a year after I sent the parcel I’ve now been charged with an additional £9.90! For a parcel that was never delivered. Absolutely fuming.

A good reliable service.
Cheerful and cooperative man in picking up my bulky parcels.I would recommend Parcel Force

Worst company can’t get through to anyone via call. Useless. My item has been damaged by UPS I paid for insurance and they are not helping with getting my money back. Don’t use this company.

Parcel Hero charged an additional £3.95 after the package was delivered.
The invoice provides no details as to why, it just started UPS had added an extra charge.
I’d weighed the parcel accurately & added an allowance to the dimensions so I can see no reason to have incurred an extra charge.
There is no email address to query the charge & their customer service just has pre written responses.
Very poor I will not use Parcel Hero again.

I've been using ParcelHero for the last year or so to send and collect laptops and devices to our team around the world. It works really well, is cost effective and fast. The support from the PH team is decent.

Helpful courier, arrived at time stated.

AVOID using ParcelHero if you ever need to make an insurance claim.
I booked a high-value shipment through them (Tracking: VU147619165GB / Claim Ref: 5464604). ParcelHero officially accepted that my parcel was lost and requested my financial documents all the way back on June 29th.
It has now been nearly two months since that admission of liability, and almost three months total, and they are still refusing to pay customer service continues to hide behind endless, redundant insurer investigations, shifting goalposts even after I fully answered all of their latest queries on August 19th.
When you chase them, they claim claims "cannot be expedited" and try to dodge accountability. Admitting a parcel is lost and then dragging out the compensation process for months is completely unacceptable consumer treatment.
Do not trust their insurance cover options if this is how they handle legitimate, high-value losses. I am now preparing to take formal legal action through the Small Claims Court.

Item arrived damaged, after extensively packaging, labeling Fragile, then when claiming with many pictures of condition sent, they say can not reimburse, and then point to T&C as reason. I sent in original supplier packaging also, as supplier only accept unopened boxes. Beware of false comfort on delivery in acceptable condition

Chose Royal Mail and collection and confirmed delivery excellent

delivered on time - no hassle with China Customs Authorities - great job