Parfumbazar Reviews 671

TrustScore 4 out of 5

4.1

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Rated 3 out of 5 stars

I bought one parfum and i get the box empty, but After send a Message with the Problem they solve very fast and nicely, so i give 3 stars for this inconveniet

Rated 5 out of 5 stars

Everything is just perfect. Genuine perfume for reasonable price.Delivery fast Very satisfying experience! Thank you

Company details

  1. Wellness Center

Information provided by various external sources

Parfum Bazar ist die Online Plattform für hochwertige original Beauty- und Kosmetikartikel. Bei uns kannst Du Markenartikel von internationalen Top-Designern kaufen und auch ganz einfach verkaufen. Wir bieten Dir ein breites Spektrum an qualitativ hoch...


Contact info

4.1

Great

TrustScore 4 out of 5

671 reviews

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Rated 1 out of 5 stars

I'm still trying to figure out how it all went so wrong

I'm still trying to figure out how it all went so wrong.
I was very hopeful initially, I ordered 2 bottles (one million luck and acqua di gio absolute). The day I received the package I immediately understood that something was wrong: the package did not weigh anything (even if the weight indicated was 1kg this was not the case). The most intriguing thing is that upon opening the package (of course none of the bottles I ordered were present) there was the empty box of acqua di gio absolute. I immediately contacted parfumbazar, after sending the photos of my package and filling in the document for DPD, they replied saying that they contact me as soon as they have an answer from DPD. It's been 3 weeks, I still haven't received a refund, customer service hasn't answered my last email, and the website is down.

September 28, 2022
Unprompted review
Rated 3 out of 5 stars

Good Customer Support

I bought one parfum and i get the box empty, but After send a Message with the Problem they solve very fast and nicely, so i give 3 stars for this inconveniet

September 27, 2022
Rated 1 out of 5 stars

Free gift not received

We received the item ordered, but the website was advertising a free gift that was not in the parcel. I told the after sales service, so I will see how it goes.

In answer to the vendor feedback:
Actually the free item was in the basket, but it was simply not shipped by the company (see below the order confirmation):

Produkte in Zustellung

Travalo Parfüm-Zerstäuber Pink × 1
Chanel Gabrielle Chanel Essence Eau de Parfum Spray 100ml × 1

February 26, 2022
Parfumbazar logo

Reply from Parfumbazar

Hello, you have to put the free gift during the order in your basket by yourself it is not an automatic process. regards

Rated 2 out of 5 stars

The shipping was CRAZY SLOW

The shipping was CRAZY SLOW. Customer support told me it was shipped while it was still at the shop for several days before being picked up by the shipping company. 9 days to arrive at my home (Schweiz).

February 8, 2022
Parfumbazar logo

Reply from Parfumbazar

Hello,
we are very sorry for the long delivery time and hope you will have a better experience next time.
Kind regards

Rated 1 out of 5 stars

Rude,impatient,unfriendly Customer Service person ELENA is…

The Customer Service person ELENA is very customer unfriendly, she hardly answers calls. I have been trying to contact the Customer service with the number: [030] 55570873 for 2 Days now. But No Body picked up the calls. On the third Day A lady answered the Call. She was very rude , impatient and customer unfriendly.
She also fails to provide sufficient Information per Email. Very incompetent Customer service worker

July 9, 2020
Unprompted review
Parfumbazar logo

Reply from Parfumbazar

Dear Customer, we are never unfriendly and try every time to help. If you don't like the answer can happen but we can't change it. Of course you can contact us at service@parfumbazar.de
Kind Regards

Rated 4 out of 5 stars

Almost PERFECT, wish list issues...

Awesome website BUT it's REALLY inconvenient that the wish list only allows you to save a couple items in there before everything you saved dissappears! Can you please fix that in your system so a person can put as many items on their wish list as they want without it disappearing because it's a really big pain in the neck when you lose the items you wanted to buy later there should definitely be no limit on how many items you can have in your Wishlist. Other than that you guys are great! 👌 #🦄 Thanks 🙂

December 3, 2019
Unprompted review
Rated 5 out of 5 stars

Top seller!

Really pleased with the seller. Fast delivery and perfect packaging. product is in perfect condition and good as brand new!

October 7, 2019
Unprompted review
Rated 3 out of 5 stars

Delivery was quick and the price was reasonable.

Delivery was quick and the price was also very reasonable. There was no box hence three stars. There was also no mention on the website that the perfume will be delivered without the origionl packing.
Thanks anyway.

April 5, 2019
Unprompted review
Parfumbazar logo

Reply from Parfumbazar

Dear Customer, on our website you can read that we offer "SECOND HAND PRODUCTS" and of course we informed at every product discription about filling quantity and packaging. Kind Regards

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