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parfumdreams Reviews 

5,451
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Ridiculous customer service as the… Ridiculous customer service as the people sitting behind the phone doesn't pick up and if by mistake they pickup then they dont know what the hell they are talking... See more

Company replied

Rated 5 out of 5 stars

I placed an order, and was advised of a delivery date, so waited. I then came on here to check the reviews, and started to worry as there are a lot of 1 star reviews. My product arrived 1 day after... See more

Rated 5 out of 5 stars

I really like this company! I ordered my first perfume with them, which was Nivea Perfume 100ml, firsty the price-good price for good product, definitely worth it, secondly delivery, they sent my pro... See more

Rated 5 out of 5 stars

Was missing a rebate coupon because it was delayed. I had to place my order without it in order to receive the parcel in time for when I needed it. I contacted support afterwards, and they quickly... See more

Company replied

Company details

  1. Cosmetics and Perfumes Supplier
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Perfume Store

Written by the company

Velkommen til parfumdreams – WHERE BEAUTY COMES TRUE. Hos os handler alt om dig – dit look, din stil og dine øjeblikke med selvforkælelse. Siden 2004 har vores online shop forbundet skønhedsentusiaster i 15 lande og bragt inspiration, trends og favoritprodukter direkte hjem til dig. Siden 2018 har vi desuden været stolte af at være en del af DOUGLAS-familien. Vores mission er klar: vi bringer skønhed ind i din hverdag. At føle sig smuk og godt tilpas bør ikke være en luksus eller et privilegium, men et dagligt øjeblik af egenomsorg, som du kan nyde uden kompromiser. Og fordi skønhed er lige så individuel som mennesker, fejrer vi denne mangfoldighed hver eneste dag. Måske betyder skønhed for dig en naturlig eller markant makeup, en plejerutine for hud og hår, eller en duft, der fremhæver din personlighed – uanset hvordan du definerer skønhed, står vi klar med passion og ekspertise. Leder du efter inspiration til din self-care rutine, vil du opdage nye trendprodukter eller fylde dine daglige favoritter op inden for makeup, parfume og pleje – og samtidig sikre dig den bedste pris? Så er parfumdreams det helt rigtige sted for dig! I vores shop finder du mere end 600 skønhedsmærker såsom Prada, Montale, Lancôme, Armani, Kérastase, Shiseido og Yves Saint Laurent, med et stort udvalg af produkter – fra elskede klassikere og populære nyheder til eksklusive nichedufte. Hos os finder du alt, hvad du behøver til dit look og dine personlige velvære-ritualer – til fair priser og med en service, du kan stole på. Vi ønsker dig rigtig god fornøjelse med at opdage og shoppe hos os!


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4.1

Great

TrustScore 4 out of 5

5K reviews

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4.1

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(5,451)

453 reviews in the last 12 months

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Rated 1 out of 5 stars

I got an empty box for 160EUR

I got an empty box...not even a fake product, just an empty box. After that the company have send me a claim form to fill in so they can claim that DHL opened the box and someone there stole the contents. I am used as a pawn for their scam and to sign it for them. They wanted me to print the paper...nice one for me with no printer. Will be very interesting if i get my 160 EUR back..

They do not make an offer to immediatly send a new product and this proves it that this is a pure scam. This is a company that meddle in scams. I recommend everyone to make an unboxingvideo to make sure u got what u ordered and not an empty box, but no, do not order from here, the price wasnt that low, not lower than other stores so do NOT shop here!!!

May 20, 2023
Unprompted review
Rated 5 out of 5 stars

Happy with service

I placed an order, and was advised of a delivery date, so waited. I then came on here to check the reviews, and started to worry as there are a lot of 1 star reviews. My product arrived 1 day after the estimated date.
Perhaps there were logistic issues with some people's orders, but from personal experience I am very happy, and will use this company again.

Hope this helps anyone wondering if they should order from this company.

May 23, 2023
Unprompted review
Rated 2 out of 5 stars

Delayed Order Confirmation and Poor Customer Service: A Disappointing Experience with parfumdreams.dk"

I ordered a perfume from parfumdreams.dk and received the order confirmation 3-4 days later, which is unacceptable for a modern website. I attempted to contact customer service but faced great difficulty and never received a reply, except for the order confirmation that was sent immediately after. Although I have now received my package, the overall experience was bad.

May 16, 2023
Unprompted review
Rated 5 out of 5 stars

Great place to shop for beauty

I have always received my orders from them, they are reliable. It does take just slightly longer like a week or so before before I get it, but its fine as long as it is reasonable time. They have very good prices compared to the competition, and I appreciate the free samples. I did not had any problems with them but of course if that happens I will update accordingly.

May 12, 2023
Unprompted review
Rated 5 out of 5 stars

I really like this company!

I really like this company!
I ordered my first perfume with them, which was Nivea Perfume 100ml, firsty the price-good price for good product, definitely worth it, secondly delivery, they sent my product faster than I expected, came earlier as well! Thirdly quality of the perfume-amaizing I love it! And forthly customer service, I really like the fact that they been texting me with every detail and what exactly is happening with my package. Definitely recommend:) and I will definitely buy with them again!

April 27, 2023
Unprompted review
Rated 1 out of 5 stars

Never will buy her again

Never will buy her again! I ordered some items on 6. of March. Never came. (They just canceled the order).
Now, my money is 15 days in reservation at the bank! Wrote some letters... They answered that it can take up to 10 days.. Okay but it is 15 days now from my order. I was patient but it is too much. Very unstrust website!

March 20, 2023
Unprompted review
parfumdreams logo

Reply from parfumdreams

Hi Ausra,
thanks for your review.

We are sorry that you had this experience.
We always strive to give our customers the best possible experience.

International refunds can take up to 10 working days.

Sincerely,
ParfumDreams

Rated 1 out of 5 stars

AVOID AVOID AVOID Scam Company!!!

Order number TL424498127GB
Placed order on 10th of March, still not received creams, emailed company, no responses, I juts want my hard earned money back!
Please don’t be fooled by cheap prices, avoid avoid avoid!

March 10, 2023
Unprompted review
parfumdreams logo

Reply from parfumdreams

Hej,
tak for din anmeldelse.

Vi beklager at du har haft denne oplevelse.
Levering kan nogle gange tage længere tid.

For at kunne være behjælpelig, bedes du kontakte os på service@parfumdreams.dk

Med venlig hilsen,
ParfumDreams

Rated 2 out of 5 stars

POOR customer service/ customer service…

POOR customer service/ customer service agent.

Bought a bit expensive perfume, 150 ml. Two months into the use, the spray nozzle and the spring came up. Pushed it back in, but does not spray, only dribbles.

Wrote the exact detail. Asked if they could request the perfume house for just a spare nozzel and cap.

Got a standard template reply: take a picture, and send it.

Er, how? Pull it off again? I guess it would be easier to just find another solution or find a refillable bottle Such customer agents are there for just their salaries. Next time, I am buying online from my own country, even if it is just 10e more.

March 3, 2023
Unprompted review
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Reply from parfumdreams

Hej Alex,
tak for din anmeldelse.

Billeder af produktet er altid påkrævet ved reklamationer.

Kontakt os på service@parfumdreams.dk eller telefon 80 82 88 25 og vi vil se nærmere på din sag.

Med venlig hilsen,
ParfumDreams

Rated 1 out of 5 stars

Fake perfum

Bought perfume for 2400 sek Got home cheap fake.. have returned the crap just waiting for refund..will report these fraudsters if I don't get my money and ensures that the company ends up in the dustbin

March 2, 2023
Unprompted review
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Reply from parfumdreams

Thank you very much for your evaluation.

As an officially authorized dealer, we can guarantee that all products are originals.

The sale of imitations would be not only highly reprehensible, but even punishable.

You are welcome to contact the distributor directly and inquire about our authorization (which runs on our legal form "Parfümerie Akzente GmbH") and the related trade in original products.

Best regards,
Parfumdreams

Rated 1 out of 5 stars

Have placed order still waiting 10…

Have placed order still waiting 10 days later for delivery - tracking has not moved - but taken payment.

No reply to messages absolute disgusting customer service .

Will never use again !!!!

November 25, 2022
Unprompted review
parfumdreams logo

Reply from parfumdreams

Hello Jill,
thanks for your review.

We are sorry that you had this experience.

We always strive to give our customers the best possible experience, but unfortunately the handling times can be longer right now.

Emails are usually answered within 24 hours. If you have not yet received a reply to your email, please call us on 80828825.

Sincerely, ParfumDreams

Rated 1 out of 5 stars

Used and potentially fake product with no customer support Ordered the Versace gift set mid…

Ordered the Versace gift set mid October 22. When it arrived, it was missing the wrapping and there were clear signs that it was used. I contacted customer service, sent them the pictures and since then (End of October 2022) there has not been any reply. It is super easy for the product to be fake and there is jo way of getting easily in touch with them... Will NOT recommend the website

October 30, 2022
Unprompted review
parfumdreams logo

Reply from parfumdreams

Hello Ivaylo,
Thank you for your review.

You are welcome to contact us by e-mail service@parfumdreams.dk or phone 80828825 if your matter haven´t been solved.

Best regards,
Parfumdreams

Rated 1 out of 5 stars

Terrible!

Terrible!!
I bought aprox 800kr and first the discount code didn’t work. I tried to enter it multiple times and nothing. I gave up and decided to finalise the purchase without any discount. I did finish it but never got an email confirming the payment. I send an email to my bank and they told me that the amount is “reserved” and only the store can cancel the purchase attempt. Sent an email and the reply I got was that my bank should cancel it, what??? Terrible service at all.

November 14, 2022
Unprompted review
parfumdreams logo

Reply from parfumdreams

Hello Dayane,

we are sorry to hear about problems ordering.

Remember that after approving with nets you must approve the terms of the website and press the buy button.

You will then receive an order confirmation email immediately after.
When the order doesn´t go thru, the reservation of the amount will be cancelled shortly.

Feel free to try again, remember to complete all the steps.

Have a nice day.

Best regards,
Parfumdreams

Rated 1 out of 5 stars

Dont fall for the scam

Dont fall for the scam, there is a high chance you dont get your product cause they never send it and they it take months to refund you and if you call the customer service they will say they will contact the headquarters and wait for the mail but that doesn’t help. ITS A SCAM SITE DON NOT BUY FROM THEM

October 10, 2022
Unprompted review
parfumdreams logo

Reply from parfumdreams

Hello Rahul,

Thank you for your review. You are welcome to contact us by e-mail service@parfumdreams.dk or phone 80828825 if you want us to look in to this.

Have a nice day.
Best regards,
Parfumdreams Customerservice

Rated 1 out of 5 stars

Don't trust them. Never gonna buy again

I ordered a perfume from these guys, they charged me 49 dkr to send it to my address. I did not receive it. After 2 weeks of following up, they said to follow with postnord!
After a long waiting time with postnord, they told me 're company register the package for the pick up place. So basically they stole 49Dkr from me because they have a free shipping policy for pick-up points.

Just choose a different website. Not trusted and the customer service department doesn't care. I will also put their rude responses later for all to see.

August 11, 2022
Unprompted review
parfumdreams logo

Reply from parfumdreams

Hej,

Vi beklager at du har haft denne oplevelse.
Vi bestræber os altid på at give vores kunder den bedst mulige oplevelse. Kontakt os gerne for mere hjælp om din sag.

For at kunne være behjælpelig, bedes du kontakte os på service@parfumdreams.dk


Med venlig hilsen,
ParfumDreams

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