Helped avoid queues which would have taken up most of the days. Really impressed with the Restaurants -on our own, we'd probably never even have heard of some of the places. Covered all of the 'mus... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a couple of inconveniences when trying to access the Sainte Chapelle and l’Arc de triomphe. They requested the Paris museum pass, which is a completely different pass. I reached out customer ser... See more
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There was a nice combination of activities and meal opportunities to take advantage of. I did the six day plan and still had some activities to do, so would have liked an eight day option. Overall, a... See more
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It is worth the price with the museum pass, experiences and food vouchers included. We enjoyed the museum and free food the most. However, we couldn't enter LV Foundation, which is a bumper. Another P... See more
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Company details
Written by the company
The Paris Pass is the complete sightseeing package for visitors to the city. Holders have access to over 60 attractions at no extra cost, a 2 day hop-on-hop-off bus tour ticket, a comprehensive guidebook and a Metro Travelcard! Popular attractions included are Louvre Museum, Palace of Versailles, Wine Tasting Experience, Notre Dame Cathedral and The Orsay. Discover more and spend less with The Paris Pass! Learn more online...
Learn more about The Paris Pass
Written by the company
- SAVE MONEY!
- The Paris Paris includes entry to over 60 top attractions and a bus tour. It even includes a Travelcard for unlimited use of public transport.
- SAVE STRESS!
- The Paris Pass includes everything you need to explore the city and see the sights. No need to buy tickets everywhere you go.
- SEE MORE!
- The Paris Pass allows you to see more of the city and helps you discover things you didn't know about.
Contact info
Paris, France
- info@parispass.com
- www.parispass.com
4.1
Great
8K reviews
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An absolute con- purchased the pass- it…
An absolute con- purchased the pass- it did not register me first time, contacted them over 5 times before I travelled, no effort made by GoCity and I could not use the App to prebook. Once I had the physical Pass there was only 2 days for the museums (this wasn’t flagged at purchase for a 3 day ticket) you can only use the bus the day you purchase the trip (which means you have to go back to the office) the Eiffel Tower is totally misleading
April 7, 2022
Unprompted review
Reply from The Paris Pass
Hello,
Thank you for taking the time to write a review. Your feedback is very important to us. Unfortunately since you requested a Physical Pass, you'll have your pass number until you get them by mail, until that time you'll be able to make a booking, we do state on our website that the Go City 3-day Paris Pass will get a 2 day Museum pass, you can view it on the following link: https://parispass.com/en-us/paris-attractions/how-it-works (Go City 2-day and 3-day Paris Passes include a 2-day Paris Museum Pass), also we do state that the Big Bus Hoop On Hop Off is a one day tour, the Tittle of the attraction on our website is: Big Bus Hop-On Hop-Off 1-Day Tour (https://parispass.com/en-us/paris-attractions/Paris-Bus-Tour), we would like to know more details about your experience on the Eiffel Tower, we have requested your order information so an agent can assist you further.
Edit: An agent will be in touch with you soon via email.
Many thanks, DB
Good value pass
Great value but you have to get your skates on to max it out. Preparation is key, so take time to plan all events. Many of the museums were free on Sunday, so dont waste your pass on that day. The bus was great but cold in November - wrap up!
February 16, 2022
Unprompted review
Reply from The Paris Pass
Hello Angela, Thank you for taking the time to share your experience and review with us. We are glad to hear you have enjoyed the trip and our pass. We wish you all the best, and hope you have a great day!
Go City - WS
We would just like another extension on our Paris Pass
My friend and I purchased 2 Paris Passes on Jan.26.2020. We have booked and had to cancel our trip 3 separate times because of Covid 19. I am so disappointed that we cannot reach anyone to help us. We just would like another extension on top of the 2 year one that was offered. I can't understand why it is so difficult to get a response. We have heard back and received refunds from other companies.
January 2, 2022
Unprompted review
Reply from The Paris Pass
Dear Marlene,
We're so sorry that you haven't been able to reach us. We understand that during this uncertain time your travel plans may not have worked out as intended. We would like to provide you additional help, and have sent a separate request to obtain your order and contact details. Once received, a member of our team will be in contact.
Best regards,
Go City - WS
REFUND PLEASE
Ordered passes but did not manage to use them as they did not send me the digital passes since the physical collection points are currently closed. I need a refund but no one has gotten back to me in almost a week.
The pass may be convenient (if it works), but there is no interface to book each attraction on the ParisPass website itself. It brings you to the individual sites ticketing landing page. However, some of the landing pages do not work and there are no instructions on what to do. During this pandemic, pre-booking is required for most attractions as each location is only allowed a certain number of people per time slot so having to go to each site is nothing less than too time consuming. I’d rather go to the site and buy my tickets directly. I say: AVOID ParisPass like a plague (no pun intended).
June 22, 2021
Unprompted review
Reply from The Paris Pass
Hi Alekx,
Thank you for taking the time to write a review. Your feedback is important to us. We are so sorry to hear that you have been unable to book some of the attractions in Paris, and haven't received a response to your inquiries regarding a refund. A member of our team would like to assist you with this, as we certainly do not want you to have a negative experience. We have sent a separate message to obtain your email address and order number. Once received, a member of our team will reach out to you directly.
Many thanks,
The Go City Paris Pass
I'm with the previous customer
I'm with the previous customer. I paid for two passes in November 19 and also paid the additional charge for the money back guarantee. My trip planned for April 2020 of course was cancelled, every other company has behaved honourably but this company just refuses to give a refund, nor can they tell me why the money back guarantee I paid for does not actually allow me to get any money back.
I have used passes for other cities before, and they can be very good, but it is when there is an issue you see how organisations treat their customers, and this company are the worst. Do not believe their claims of flexibility or refunds, the money back guarantee is no guarantee.
May 5, 2021
Unprompted review
Reply from The Paris Pass
Hi Sharon,
Thank you for taking the time to leave a review. Your feedback is very important to us. We are so sorry to hear about your negative experience with us, and can certainly understand your frustration. A member of our team would like the opportunity to speak with you further but noticed we do not have an email address or order number on this review. A separate request has been sent to you to obtain this information.
Many thanks,
The Go City Paris Pass
Pass on the Paris Pass
EDIT: So Paris Pass waits almost 3 years to give me a 3-year extension. I bought my tickets to your service that was never provided in February of 2020 as I have outlined repeatedly to you in emails. Further, at this point, we have no intention of traveling to France and have no need for your services in any city we visit.
I would like a full refund for services never provided-- you treat customers horribly and I wouldn't want to utilize any services you provide in the future regardless because of the way this was handled.
My advice to anyone reading this-- pass on the Paris Pass.
Original Review:
I was going to write up my own long winded review. We bought our Paris pass in February of 2020. They’ve been impossible to get ahold of and are truly the worst company we’ve dealt with during the pandemic. Even Air France returned our money. These guys suck.
All of the below review applies to my wife and my experiences.
If I could give this company zero stars I would. They are the only travel company that has refused to refund our money due to the covid pandemic. We have no idea when it will be safe to travel again and they are only offering to extend the passes 1 year or to transfer them to another city. Over $600 down the drain. I also stated that I would be disputing the charges with my credit card company and was basically threatened that they would make sure I never received my refund through my credit card and they would fight it. I will be speaking out on every platform there about this company. They will reply with the same tired response as they have with everyone else. What a shady company.
January 14, 2021
Unprompted review
Reply from The Paris Pass
Hi Carl,
Thank you for taking the time to leave us a review. Your feedback is important to us. We are terribly sorry that you have not been able to get in touch with anyone from our team, and would like to contact you directly.
We understand that the 2 year pass extension may not work for you, so we would like to offer you a voucher that you will be able to use within 3 years of the purchase date. This voucher works the same as a store credit. You will also have the opportunity to swap your Go City Paris Pass for a different city - perhaps your closest city. Please let us know if you would like to take advantage of this offer, and we will send the voucher to you. As we did not see your order or contact information in this review, we have sent you a separate message requesting this information.
Many thanks,
The Go City Paris Pass Team
If I could give this company zero stars…
If I could give this company zero stars I would. They are the only travel company that has refused to refund our money due to the covid pandemic. We have no idea when it will be safe to travel again and they are only offering to extend the passes 1 year or to transfer them to another city. Over $600 down the drain. I also stated that I would be disputing the charges with my credit card company and was basically threatened that they would make sure I never received my refund through my credit card and they would fight it. I will be speaking out on every platform there about this company. They will reply with the same tired response as they have with everyone else. What a shady company.
January 5, 2021
Unprompted review
Reply from The Paris Pass
Hi Sheree,
Thank you for taking the time to review the Go City Paris Pass. Your feedback is very important to us. We are terribly sorry that we are unable to extend a refund to you.
We understand you are not be able to use your pass during this time, and have updated our policy to extend your pass to be valid for 2 years. As it seems the 2 year extension option may not work for you, we would like to offer you a 3 year voucher that you may use for any of our available cities.
Please let us know if you would like to take advantage of this offer, and we will send the voucher to you. As we did not see your order or contact information in this review, we have sent you a separate message requesting this information. Once again, we apologize for any inconvenience.
Many thanks,
The Go City Paris Pass Team
Good service
Good service, because we were on travel last year and it really was very comfort to buy all tickets in one place
July 21, 2020
Unprompted review
Orrible service
On 12 July we purchased a four-day pass with shipping home within six working days for an extra 40 euros. On 20 july we have not yet received anything. This is outrageous, not only do you charge 40 euros to send an envelope in Europe for a total of 452 euros but you don't even respect delivery times.
July 20, 2020
Unprompted review
Reply from The Paris Pass
Hello Roberto,
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.
AG
Would have loved to use this as planned…
Would have loved to use this as planned in early April, but we couldn't due to COVID-19. Now we don't know when or if we'll make it to Europe. This is the only merchant to not give us a refund.
April 26, 2020
Unprompted review
Reply from The Paris Pass
Dear Sue, thanks for sharing your feedback. We’re sorry the refund policies didn’t match your expectations. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.
AG
NO REFUND
Won't refund us after coronavirus caused cancellation. Rip off.
Still waiting for a refund. Still think these people are a rip off. And they asked for more feedback. You got it.
15/2/2022. We replied to you within the 30 window in 2020. I would NEVER recommend this and will be restating this on my social networks too.
April 14, 2020
Unprompted review
Reply from The Paris Pass
Hi Jane,
We hope this message finds you well. Thank you for your feedback on your recent experience with the Paris Pass. Unfortunately since you were outside of the 30 day refund window we were unable to give you a full refund.
We appreciate that our 2 year pass extension may not work for you and we're also offering you the opportunity to swap your Paris Pass for a different city–perhaps your closest city. We would like to resolve the situation, so a Customer Service representative will be reaching out to you.
Many thanks,
The Paris Pass Customer Support team
Update 15/2/2022- Thank you for providing the requested info. We have sent an email to you at the address provided. We hope we can make things right.
Many thanks,
Janet
NO COVID-19 refund
NO COVID-19 refund
It is nonsense!
I am very surprised by their handling about this pandemic situation. They responded to me saying no for a refund without any person's care. I purchased the Paris Pass in Feb 9 and it wasn't a serious virus situation in Paris at all even in the next month. I have no idea if I can use it next year. They should have refund in full! PLS CHANGE YOUR POLICY RIGHT AWAY
April 6, 2020
Unprompted review
Reply from The Paris Pass
Hi Yea,
Thank you for taking the time to review The Paris Pass, we appreciate and take all feedback seriously. We appreciate this is not an easy time and travel has been badly disrupted. We're handling large amounts of inquiries right now and apologize for any delay.
We understand you may not be able to use your pass right now and have recently updated our policy to extend your pass to be valid for 2 years - giving you the ability to use it anytime during the next 2 years.
We appreciate that this may not work for you and we're also offering you the opportunity to swap your Paris Pass for a different city - perhaps your closest city. We would like to resolve the situation so if this doesn't work for you please contact us.
We don't have your contact details via this review so could you please contact us via this form (https://www.parispass.com/contact-paris-pass/), quoting 'Trustpilot'.
We understand these are difficult times and we want to ensure you have the opportunity to use a city pass in the future and explore the many attractions on offer.
Many thanks,
The Paris Pass Customer Support team
A waste of good money
A waste of good money. The Pass is basically smoke and mirrors in terms of value. Many if the attraction are scattered far and wide through out Paris. Some of the attractions could only be reached by car. A number of the Attractions were out of the transportation areas. We probably spent $100 per person (3) more than the actual value received.
March 27, 2020
Unprompted review
Our four days in Paris were made easier…
Our four days in Paris were made easier by the Paris Pass! We used the pass and the Metro everyday. We rode train to visit Versailles and reach the Eurostar for a quick trip to London! I highly recommend the Paris Pass.
March 23, 2020
Unprompted review
Best decision-$ave Time & $
Best decision! We didn’t have to wait in line to get tickets and visited 2-3 attractions a day for 5 days.
Totally worth it in time saved alone!
March 23, 2020
Unprompted review
The Paris Pass worked very well...until…
The Paris Pass worked very well...until our last day in Paris. Our metro cards were supposed to be valid for 3 days, but half-way through the third day, as we were in a metro station far from our hotel, both just just stopped working. We found an employee, and explained in French that the metro cards came with our Paris Pass and had stopped working. She helped us to bypass the turnstiles so that we could get on a train, but she would not give us new metro cards and seemed to know little to nothing about the Paris Pass. We took the metro to the restaurant where we had reservations that evening, and again our metro cards wouldn't work after dinner. It was a frustrating end to a long weekend in Paris.
March 22, 2020
Unprompted review
Way too expensive
The collection of attractions is nice, but ,,,
The wax museum line, on a Tuesday no less, was well over an hour. The opera house tour was a very limited times. The price was way too high—yes, I suppose we could try to get our moneys worth by spending only the recommended itinerary 2 hours in the Louvre, but that would be nonsensical.
Several times it felt like an attraction was not really one at all, such as the “Wine Tasting at Les Caves du Louvre” which was really just a small wine shop with a wine cellar in a small alley. If you elect the free bottle of wine, it is not very good.
Do yourself a favor and save money and just buy the tickets for the attractions that you visit.
March 22, 2020
Unprompted review
Reply from The Paris Pass
Hi Mark,
Thank you for taking the time to review The Paris Pass, we appreciate and take all feedback seriously. We're sorry to hear that you felt the pass didn't provide value for money for you.
From our records, you purchased a 6 day pass and did visit a number of attractions. We're sorry you had some issues at the wax museum and didn't enjoy the wine tasting. We've noted your feedback and will pass this on to the attractions / experiences.
We do advise that customers plan how they will use their pass. Many people purchase the 6 day Paris Pass for value for money, variety of attractions, flexibility and convenience. We're sorry you didn't feel you got these benefits.
Many thanks,
The Paris Pass Customer Support team.
No Covid-19 refunds. Disgraceful
I purchased two 6 day passes on 1/21/20. Asked for refund due to Covid-19 pandemic. The only option is additional year to use. we have no idea if we will be able to schedule or afford a trip to Paris in the next 2 years. I cannot think of more poor treatment of customers.
March 21, 2020
Unprompted review
Reply from The Paris Pass
Hi Brett,
Thank you for taking the time to review The Paris Pass, we appreciate and take all feedback seriously. We appreciate this is not an easy time and travel has been badly disrupted. We're handling large amounts of enquiries right now and apologise for any delay.
Although you are outside of the refund window we have extended your pass to be valid for 2 years - giving you the ability to use it anytime during the next 2 years. I appreciate your note around potentially not visiting Paris within that time frame.
With this in mind we're also offering you the opportunity to swap your Paris Pass for a different city - perhaps your closest city. We would like to resolve the situation so I've asked one of our support agents to follow up with you.
We understand these are difficult times and we want to ensure you have the opportunity to use a city pass in the future and explore the magnificent attractions on offer.
Many thanks,
The Paris Pass Customer Support team
Update 15/2/2022- Hello Brett, We've just sent you an email to the address on your order. We hope to make things right.
Many thanks,
Janet
Easy to use
Easy to use. Great for a foreign tourist. Let tourist know metro pass is good only for certain areas. When you go to Versailles you will have to buy a return ticket. Loved my Paris trip!
March 20, 2020
Unprompted review
I bought tickets from you that cost 450…
I bought tickets from you that cost 450 euros and because of the covid-19 I can no longer go to Paris the other companies give you money back only you do not give anything back to be ashamed I have no other opportunity to go to Paris than now in April I will make you a Complaint
March 20, 2020
Unprompted review
Reply from The Paris Pass
Hi Ciprian,
Thank you for taking the time to review The Paris Pass, we appreciate and take all feedback seriously. We appreciate this is not an easy time and travel has been badly disrupted. We're handling large amounts of enquiries right now and apologise for any delay.
Although you are outside of the refund window we have extended your pass to be valid for 2 years - giving you the ability to use it anytime during the next 2 years.
With this in mind we're also offering you the opportunity to swap your Paris Pass for a different city - perhaps your closest city. We would like to resolve the situation so I've asked one of our support agents to follow up with you.
We understand these are difficult times and we want to ensure you have the opportunity to use a city pass in the future and explore the magnificent attractions on offer.
Many thanks,
The Paris Pass Customer Support team.
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