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The Paris Pass Reviews 

7,801
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers had a great experience with this company. Customers consistently found the product excellent, offering a wide range of attractions and culinary experiences that made exploring the city enjoyable and comprehensive. Many appreciated the convenience and ease of use, noting how the pass helped structure trips and save time by avoiding queues. The accessibility of offers in various locations also contributed to a smooth, stress-free user experience. However, some people mentioned that getting full value for money was challenging, finding it difficult to utilize all included experiences. A few reviewers also encountered issues accessing specific attractions, sometimes requiring a separate museum pass despite being listed. Additionally, careful planning and scheduling were essential to maximize benefits, as time restrictions occasionally did not align with itineraries.

What people talk about most

Value for money

Reviewers mention ambiguous feedback about value for money, with many customers reporting that the pass... See more

Location

Clients share positive opinions on location, finding it helpful for planning trips and structuring their... See more

Product

Customers consistently note positive experiences with the product, with many expressing their love for the... See more

Service

People report ambiguous experiences with service, with many customers enjoying the attractions, tours, and... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting its ease of use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Helped avoid queues which would have taken up most of the days. Really impressed with the Restaurants -on our own, we'd probably never even have heard of some of the places. Covered all of the 'mus... See more

Company replied

Rated 4 out of 5 stars

I had a couple of inconveniences when trying to access the Sainte Chapelle and l’Arc de triomphe. They requested the Paris museum pass, which is a completely different pass. I reached out customer ser... See more

Company replied

Rated 4 out of 5 stars

There was a nice combination of activities and meal opportunities to take advantage of. I did the six day plan and still had some activities to do, so would have liked an eight day option. Overall, a... See more

Company replied

Rated 4 out of 5 stars

It is worth the price with the museum pass, experiences and food vouchers included. We enjoyed the museum and free food the most. However, we couldn't enter LV Foundation, which is a bumper. Another P... See more

Company replied


Company details

  1. Travel Aggregator

Written by the company

The Paris Pass is the complete sightseeing package for visitors to the city. Holders have access to over 60 attractions at no extra cost, a 2 day hop-on-hop-off bus tour ticket, a comprehensive guidebook and a Metro Travelcard! Popular attractions included are Louvre Museum, Palace of Versailles, Wine Tasting Experience, Notre Dame Cathedral and The Orsay. Discover more and spend less with The Paris Pass! Learn more online...

Learn more about The Paris Pass

Written by the company

SAVE MONEY!
The Paris Paris includes entry to over 60 top attractions and a bus tour. It even includes a Travelcard for unlimited use of public transport.
SAVE STRESS!
The Paris Pass includes everything you need to explore the city and see the sights. No need to buy tickets everywhere you go.
SEE MORE!
The Paris Pass allows you to see more of the city and helps you discover things you didn't know about.

Contact info

4.1

Great

TrustScore 4 out of 5

8K reviews

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4.1

All reviews

(7,801)

60 reviews in the last 12 months

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Rated 5 out of 5 stars

My wife and I bought a 3-day Paris…

My wife and I bought a 3-day Paris Pass, and it turned out to be excellent value. Before arriving, we carefully reviewed the included activities and made reservations in advance, which made everything smooth and stress-free. With good planning, we managed to do almost all the major experiences we were interested in.

Day 1: Eiffel Tower, a Seine river cruise, the aquarium, crêpes tasting, and we also tried classic French dishes like escargots and onion soup.
Day 2: Gin tasting, a croque monsieur, a visit to the Opera, plus wine and cheese tastings, and we used the hop-on hop-off bus to cover a lot efficiently.
Day 3: A perfume workshop, the Paradox Museum, the wax museum, the chocolate museum, the little tourist train passing by Moulin Rouge, champagne and dessert in Montmartre, and finally the panoramic city view from Tour Montparnasse.

We paid €295 for two people, but based on our calculations we did activities worth roughly €850, so the savings were significant. Be prepared to walk a lot — we averaged 25,000–30,000 steps per day — but it was absolutely worth it for how much we experienced in just three days.

January 1, 2026
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Reply from The Paris Pass

Hello,

We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.

Regards,
Go City

Rated 4 out of 5 stars

Many main activities and good value.

There was a nice combination of activities and meal opportunities to take advantage of. I did the six day plan and still had some activities to do, so would have liked an eight day option. Overall, a great value. Initially, the set up and reservation process was a little confusing, but managed through it. I did get a great overall view of the city.

January 7, 2026
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Reply from The Paris Pass

Hi Michael,

We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.

Regards,
Go City

Rated 5 out of 5 stars

Perfect for a first timer in Paris

Perfect for a first timer in Paris

We loved to visit the major landmarks and the restaurant options available to choose from along our routes

January 16, 2026
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Reply from The Paris Pass

Hello,

This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Great value and helped to organize the trip

This was the first time I bought a city pass and it was great. Apart from saving moneys and enjoy a lot of excellent food tasting, the pass really helped to organize and exploit the time of our trip at best. I will consider for other cities

January 2, 2026
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Reply from The Paris Pass

Hi Francesca,

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Regards,
Go City

Rated 4 out of 5 stars
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Reply from The Paris Pass

Hi Aldy,

We really appreciate your feedback, and it will be used to help identify gaps and improve our service. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars

Paris Pass with Museum Pass Was Well Worth It

The Paris Pass with the Museum Pass was absolutely worth it for our trip. It made visiting Paris attractions easy and stress free. Having access to so many museums and landmarks without buying individual tickets saved us a lot of time waiting in lines. The Museum Pass alone was a huge value and let us move at our own pace while exploring places like the Louvre and Musée d’Orsay. Everything was straightforward to use and well organized. I would highly recommend it to anyone who plans to visit multiple attractions and wants to make the most of their time in Paris.

December 11, 2025
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Reply from The Paris Pass

Hi Thad,

We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.

Regards,
Go City

Rated 4 out of 5 stars

It was a struggle to get your money’s…

It was a struggle to get your money’s worth from the pass

November 25, 2025
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Reply from The Paris Pass

Hi Ashley,

We really appreciate your feedback, and it will be used to help identify gaps and improve our service. We will try our best to improve our communication with the attractions. So, Go City users, don't face this kind of problem in the future. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 4 out of 5 stars

I had a couple of inconveniences when…

I had a couple of inconveniences when trying to access the Sainte Chapelle and l’Arc de triomphe. They requested the Paris museum pass, which is a completely different pass. I reached out customer service and they provided me new codes, however, this is something the users need to be aware of. Other than that, all the activities were amazing, would purchase it again

November 4, 2025
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Reply from The Paris Pass

Hello,

We really appreciate your feedback, and it will be used to help identify gaps and improve our service. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars

Many activities & culinary experiences included

The Paris Pass includes many great activities & even culinary experiences which makes it great value for money.

November 7, 2025
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Reply from The Paris Pass

Hello,

We are beyond thankful for your review and we are so grateful for your kind words. Your feedback is extremely important to us. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars

A good bargain overall

I liked the convenience of just paying once for our attractions. We got the most out of I think but we were quite tired at the end of each day.

October 7, 2025
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Reply from The Paris Pass

Hi Jenifer,

We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.

Regards,
Go City

Rated 5 out of 5 stars

Perfect for our First time Visit to Paris

It was perfect for our First time to ParisThe trips, tours, museums meant we had a list to choosed from of the sights to see all in one place, and then tickets all ready on our phone. I would definatly recommend - especailly for a first visit to any City, We will Definatly be using again. THANK YOU

October 28, 2025
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Reply from The Paris Pass

Hi Nicola,

We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.

Regards,
Go City

Rated 2 out of 5 stars

Not What I Paid For

I got this to have all my tours and experiences in one place on a agenda- well if you don't book directly on the app vs the computer it won't show up on the app. I contacted support and thats what they said. I got the longest / most expensive pass they offered so needless to say I was disappointed that I had to make an excel sheet for all the tours with the times vs the app I had paid for. At the end of the trip I added up all the things (tours etc) that I did and I overpaid. I'd suggest doing it yourself.

October 21, 2025
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Reply from The Paris Pass

Hi Sarah,

We appreciate your feedback and the time you took to share your experience. We're sorry the app didn't meet your expectations for organizing your tours and that you encountered discrepancies with bookings made outside the app. We'll review this to improve our services.

Your feedback regarding reservations not appearing in the Go City mobile application is extremely important to us. We are committed to addressing this issue and will work to implement improvements to ensure that you and other customers do not encounter the same problem in the future.

We don't want our customers to have any kind of bad experience and would like to look into this for you as soon as possible. Our team will get in touch with you so, we can assist you with a possible resolution.

Regards,
Go City

Rated 5 out of 5 stars

Great pass to enjoy

Great pass to enjoy

October 7, 2025
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Reply from The Paris Pass

Hello,

This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 4 out of 5 stars

Good value, fun experiences, 2 warnings

The Paris Pass got us to do many things for a great price, including some that we might not have known about. Make sure that you reserve the museums well in advance and download the museum pass too. This can be inconvenient at the entrances if you aren't prepared.
The one big disappointment was that we assumed the 3 days meant 72 hours. It does not. The first thing that you do (for us, an evening boat ride) starts the clock on the days, not the hours. If we had understood that, we would have planned a little differently.
The Paris Pass works very well as long as you know those 2 things. We got our moneys worth.

September 30, 2025
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Reply from The Paris Pass

Hi Amy,

We really appreciate your feedback, and it will be used to help identify gaps and improve our service. We will try our best to improve our communication with the attractions. So, Go City users, don't face this kind of problem in the future. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars

Great!

I appeciated the Parispass for the choice of activities included

September 30, 2025
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Reply from The Paris Pass

Hi Michele,

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Regards,
Go City

Rated 1 out of 5 stars

Waste of Money and a Con

My partner bought 3 days pass for 2. total £280. Just a total waste of money and most of it is con. I can make these trips by adding walks and guided tour by the river. No flexibility if you miss the slot and ask to pay to extra. Really disappointed.

September 22, 2025
Unprompted review
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Reply from The Paris Pass

We’re very sorry to hear that your experience didn’t meet your expectations. To ensure fairness for all visitors, it’s important to attend activities at their booked times. We always encourage guests to plan ahead by grouping attractions together and checking opening hours. Our attraction pages and the “Know Before You Go” section also provide guidance on cancellations, so you can adjust plans in plenty of time if needed.

We appreciate your feedback, as it helps us continue improving our services and providing helpful advice to all guests, so everyone can make the most of their Go City experience.

Rated 2 out of 5 stars

City Pass not good value for money

We bought a four-day city pass, and on reflection, it was not good value for money.
There are time restricitions on which attractions/events are available and often, these did not fit in with our schedule.
Additionally, we also needed a museum pass to visit The Louvre (for example), even though it was listed under available attractions. We only needed to buy the museum pass.

September 17, 2025
Unprompted review
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Reply from The Paris Pass

Thank you for your feedback! We’d like to clarify that your All-Inclusive Pass Plus and Paris Museum Pass must be used together within the same period and on consecutive days. Both passes are included with your Go City experience, giving you access to a wide range of top attractions across the city and helping you make the most of your visit.
To help guests get the best experience from their passes, we always recommend planning ahead by checking opening hours and grouping attractions that are close together. For attractions that require a separate ticket, such as the Louvre, we clearly indicate this on our website and encourage guests to review the requirements before visiting. This way, you can plan your days efficiently, enjoy as many experiences as possible, and make the most of the flexibility and value that Go City passes offer.

Rated 4 out of 5 stars

Good value

We saved quite a lot of money using the pass. We loved the hop on off bus. The offers were in areas easily accessible

September 16, 2025
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Reply from The Paris Pass

Hi Wendy,

We really appreciate your feedback, and it will be used to help identify gaps and improve our service. We will try our best to improve our communication with the attractions. So, Go City users, don't face this kind of problem in the future. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars

Very useful pass

We really enjoyed Hop-on Hop-off service in order to go to the most important sites of Paris, the cruise that was really worth it as well as the entrance to as many attractions (chocolate museum, Montparnasse Tower, Paris Aquarium were really great and kids were super excited) as we could visit in one day. Would certainly choose it again!

September 2, 2025
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Reply from The Paris Pass

Hi Zeta,

We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

We had a great experience using paris pass

Highly recommended

September 16, 2025
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Reply from The Paris Pass

Hello,

We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.

Regards,
Go City

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