I got spoofed
I got spoofed. Please beware of this company. I ordered an article of clothing and paid for it via PayPal. The delivery address was made out to my friends apartment and for concierge purposes I had to put his name as the recipient.
Moments after paying, Paris Ricci mentioned the article I ordered was defective. I opted for a refund and they mentioned they would proceed.
3 weeks later, I still had not received any refund.
I contacted Paris Ricci and they had said a refund was made to an email, not the PayPal email that initially paid Paris Ricci, but an email they claim to belong to the name on the delivery address! What a grave error!
They refuse to own up to this mistake asking me to contact a dubious email and justifying that everything is ok on their end.
I don't think I will ever get my money back, and the only thing left is to presume that I have been scammed. How can a refund be made to a dubious email? A refund is supposed to be made to the email linked to the order itself! No where in the payment details did I ever fill out the email adonlaw@outlookcom!!! Who's email is this any way??
Do not buy from them, I repeat stay away from this company.
Reply from Paris Ricci
Dear Glenn,
we are deeply sorry to hear that you encountered an issue with your order.
Customer’s happiness is a priority for us. We give the utmost importance to offering the highest levels of customer service, always and in every situation.
We are not at all ‘scammers’ and we want to help you resolve the issue. Please provide us the information required for us to investigate the issue further, we are determined to do our best to make sure that you are satisfied with your interaction with us.
Could you please write an email to Info@parisricci.com specifying: order number and date, your full name, email and shipping address. We need this info to retrieve your order and check what happened on our end.
We look forward to hearing from you