Parkdean Resorts Reviews 

Very easy to access the site and i am glad i got what i wanted..thank you

Always a difficult task to book a specific plot / spot on one of their holiday parks, this time it only took an hour to do so, then when I tried to pay the fee online, it wouldn't let me , their website was at fault , I then had to ring there automated payment number .

Online chat deals with multiple people at the same time, responses could take 7-10 mins for replies.

Your booking staff are excellent at the resort and Central Booking.
Your sales policies undermine your staff's performance.
A call to Warmwell direct quoted a price for a lodge and after discussions with our holiday friends we called back to book and the price had increased by £50.
My wife is a pensioner and is 77. She was a little confused by this and further confused when it was suggested she pay insurance in case we couldn't make the holiday. She agreed although the holiday was only 4 weeks away. we already have cover with Lloyds Bank Gold Account.
Also, a surprise to be charged yet another £25 because we wanted to return to Lodge 15.
Ironically a lodge we were asked to accept on our last holiday after our original lodge became unavailable.
We have holidayed at Warmwell and Great Yarmouth and your sites are excellent.
Your staff are excellent.
Your marketing and sales methods are poor and gain you a tarnished reputation.
Just look at your published comments.

We gave stayed at Crantock before and been able to book a caravan with a bathroom abs additional toilet. It’s not possible to do this anymore which is really frustrating. When I rang I was told I could pay extra to have the same van as in previous years but other than that they couldn’t tell me if other vans had an additional toilet. Really frustrating and now, as the caravan we had before wasn’t available, I’ve had to book without knowing if the caravan actually meets our requirements. This is a really bad change to the booking system.

1 star – A holiday we had to walk away from, followed by a disappointing complaints process

Our experience with Parkdean Resorts was extremely disappointing from start to finish.

We booked a Gold caravan for our family holiday at Southerness. When we arrived, the condition of the accommodation was completely unacceptable. The sofa was soaking wet in patches, holes in walls, suspect stains on cushions and the overall condition of the caravan was nowhere near the standard we expected from a Gold rated accommodation.

This wasn’t simply a case of the caravan not being to our taste. The accommodation was unsuitable for our family, and particularly difficult for our son, who has additional needs and found the situation extremely distressing.

We raised the issues with Parkdean and were offered housekeeping, but there was no suitable alternative accommodation available. Having travelled for more than two hours to get there, we ultimately had no realistic option other than to leave and return home after spending 15 mins in the caravan.

Parkdean has grudgingly refunded the £619 we paid, which I acknowledge. However, the refund is only one part of the matter.

The bigger disappointment has been the complaints process. We raised a formal complaint about what happened and are still waiting for the remaining issues to be properly addressed, including our request for appropriate compensation for the experience and the circumstances in which our holiday was brought to an end.

We also requested all personal information and data held by Parkdean through webchat on 29 July 2026. That is a separate matter from our holiday complaint and remains something we are pursuing.

What should have been a family holiday became a stressful and upsetting experience, followed by a lengthy process trying to get Parkdean to properly address what happened.

I don’t expect a company to get everything right every time. What matters is how they respond when something goes wrong. In our experience, the accommodation failed to meet a reasonable standard, and the subsequent complaints process has left us far from satisfied.

The £619 refund is welcome, but it does not erase the experience or resolve the outstanding issues.

Based on our experience, we would NEVER book with Parkdean Resorts again.

Booking was easy and straight forward however I strongly disagree with having to send identity photos such as passport or driving licence to prove my identity. If I did not my holiday will be cancelled so I was bullied into doing this. No other holiday company does this. This is against my human rights and will not be booking parkdean again

I recently rated Parkdean as one star, due to a stay at one of their parks, where we found the accommodation to be well below what we've come to expect.

I was very pleasantly surprised when they immediately contacted me and after investigating, offered a 50% refund on our stay.

Well done Parkdean and thanks for the really positive experience.

Avoid. Not a nice experience. Staff quite unprofessional and lack any kind of empathy.
Will not go back.

I paid £2,395 for a prestigious 3-bedroom lodge at Landguard Holiday Park for a critical respite trip for my 15-year-old child (who is recovering from a severe brain injury after being hit by a car) and my 7-year-old autistic child.
Throughout the entire 14-night stay, the main high-burner ring on the cooker was completely broken. This meant I could not cook fresh roti, chapati, or parathas—the daily sensory foods my autistic children rely on, which require a high-heat burner. The small burners were completely useless for this, shattering their vital dietary routine. Parkdean completely failed to provide the luxury, functioning amenities we paid for, forcing us to buy every single meal outside for a family of four for two full weeks, costing £840.
The intense physical and mental stress of managing this nightmare completely broke my health, and I have been medically diagnosed with shingles upon returning home.
When I submitted my formal complaint for breach of contract and personal injury, Parkdean Customer Relations tried to use a shameful "14-day deadline policy trick" to completely dismiss us and refuse to progress the claim, ignoring the fact that our first email bounced due to an executive email error on their side.
Your internal policies do not override the Consumer Rights Act 2015. I am demanding a formal review of booking 12614127 by a senior manager immediately. If this is not resolved, I will take this straight to ABTOT and the Small Claims Court. Shocking treatment of vulnerable children and an injured parent.

Honestly if it wasn’t for some lovely staff members. Joe, Kira and Charlie. my review would have been 1 star. When arriving we was given wrong information on multiple occasions, when finally arriving at the right caravan it was left in a mess with hard chewing gum on the floor we also couldn’t lock our caravan which wasn’t sorted for us.

The main entertainment/ food services in the park are ridiculous prices and honestly wouldn’t have minded if food didn’t take an hour to an hour and a half and comes out cold.

I unfortunately had a really rude staff member serve me at the bar, he’d let me pay for a drink for myself and my friend to then after ask for my friend id which was left at the caravan. Another member of staff kindly said it can be refunded which we was happy to do but the younger man refused us a refund and said “we knew what we was doing” he then said “I’d have to down my friends drink before leaving”. I obviously didn’t do so I, but was planning on drinking both drinks before getting Id we then had 3 members of staff follow us and take the drink from myself, i asked for the young man’s name he rudely said oh rob and smirk/laughed at me. I asked another member of staff who told me his name was Tyler. The young man come up to me later that evening to say “oh staff has my back here good luck finding my real name” laughing at me again. Honestly this ruined my experience and I wouldn’t go again or recommend it to anyone.

Filthy accommodation at Parkdean Towyn We had to clean install airfreshners as caravan smelt of pet urine. Was also full of dog hairs. Caravan not clean at all stains on carpets, TV unit thick with dust of which we wrote a message in the dust. Mold on curtains round curtain rings. Pouffe filthy, food and rubbish under settee. Rips in laminate. Greasy pans left in oven
Paid £1500 for one week.

Food and drinks overpriced

Arrived At our Caravan, Trecco Bay Porthcawl. Enjoy your stay, cleaning card on the kitchen unit With cleaners name an supervisors name ,which the supervisor came running over asking is our Caravan OK? At this point yeah it was OK,Has the children where eager to get our holiday started , As I paid extra for the accommodation to have been cleaned ready for 1pm an not 4pm amount of £69..00 . The cleaner had signed the supervisors signature on the card to say it was all checked off an cleaned ready which was not the case . Supervisor had not checked our accommodation,,( Dodgy cleaner ), The same cleaner was in the caravan next door. Myself an partner watched her put the hoover on an sat on her phone . She then tripped over the hoover an swore used some unsavoury words ,, with our children listening, The money we paid to have a clean caravan was not upheld so we spent the 3 hours cleaning it instead of starting our family holiday a little earlier.
Caravan window clips missing security problem that.
Cabinet shelf all rotted an fell off.
Tie backs for curtains where screws which they had hammered in ,tie back fell off screw fixing sharp lucky we had older children.
Cupboards wouldn't stay open kept slamming shut ,could have someone finger off.
Major Ant infestation,, which if they know about as it stated in your welcome pack.they should provide Borax or some form of Ant killer as we constantly watching for crawlies . The clean bedding is thrown under your caravan in a laundry bag ready for the cleaners to change bedding. Every caravan change. !! Which is questionable? Under the caravan where the ants are Crawling all over it . This is then knock on affect as the ants are in your accommodation running wild. Absolutely horrendous. The cleaners are being paid a job. My view easy money as they ain't cleaning these . Our caravan was no silver accommodation.. it was an accident waiting to happen . The Best bit is to come . When myself spoke to the receptionist who asked how we settled I told her all of the above. All she said I'm sorry will you bring the review cleaning card up to reception on your leaving. LOL . So we did... my partner lost is patience as dealing with a receptionist who didn't seem bothered .no adult or supervisor manager in sight. They rang security which arrived 2 of them, one with a badge an name the other with no name tag or ID .Thinking they could intimidate which was not going to happen, We paid a lot of money to have this little holiday an it was not upto the standards, So we complained . More visitors should complain as they going to keep on taking money to stay in filth . An taking the piss 😡 The next step we are taking is citizens advice as they keep repeating these issues.

I had a week at Sandford and now I wish I hadn't. I booked a silver premium and paid extra for a deck. Upon arriving at the caravan, there wasn't any decking. I went back to reception to find out what was going on. I was told some story about criteria or something being changed, and there was nothing they could do. And that was literally all the apparent manager said. It wouldn't have surprised me if she'd said "though s***" I asked for a name and email address and was told there wasn't one. I looked parkdean website to try and find one myself and couldn't (what kind of company makes it so hard for customers to contact and complain to them!?). I went back to reception a couple of days into my holiday and asked again for a name and email address and I was told this time the manager would call me. Not surprising there was no call. I went back a third time. The lady on the desk went through a door behind her and came back saying my refund of £100 had been issued and takes 5-10 working days. My holiday was 18th-25th of July and I still haven't received it.
The caravan...
Was not the standard of cleanliness I'd ever expect from holiday accommodation. The windows were filthy with tree sap and bird poo. The toilets had thick limescale under the waterline, the shower cubicle was just full of water marks which shouldn't have if it was cleaned. The runner on the shower door had a yellowish mildew muck in and around it, which I tried to clean off with some kitchen spray and it was pretty easy to get off. So not only did I spend my holiday back and forth to the reception, I had to clean the caravan to feel comfortable staying there.
I sent an email to complain about my experience, 4 days after I got home (in addition to the 3 times I complained at the holiday park). Almost 14 days later I received the most generic fob off email you could ever think of . They're all too happy to take your money, but shy away from dealing with complaints of any kind. I'm utterly disgusted with this company and if I could give zero or minus stars I would. I wish I'd looked on trustpilot before I'd booked. Avoid like the plague people!

Nice park, quiet with reasonable facilities, parks prices are expensive but not silly expensive.
Good bus service in and out of Skegness directly into the park.

IF I COULD GIVE ZERO STARTS I WOULD

this was without question, one of the most horrendous holiday experiences we have ever had. What should have been our honeymoon just one week after getting married,and a special family holiday became a complete nightmare of filthy accommodation, broken facilities, ongoing ant infestation,repeated complaints, and a seriously most frightening safety incident involving our young children.

The caravan was absolutely DISGUSTING.
The sofa was so badly stained I couldn’t tell what colour it was meant to be, between old food stains and faeces stains was absolutely appalling.
The carpet was also covered in stains and so unclean that soon as my twins bare feet had touched the floor and walked a few steps the soles of there feet was black.
The kitchen was even worse- we opened the cupboard and there was a plate in there that was covered in food which looked like a dinner hD been left on the plate, left to fester and grow its own penicillin the mould was horrendous as was the smell. The plates hadn’t been cleaned nor had any glasses, the oven tray was absolutely thick with old grease and fat.
There was rubbing in the cupboards. This clearly had not been checked by any staff.
There was no sweeping brush available to sweep the floors.We had paid for accommodation — yet we were left feeling as though we had to clean someone else's mess before our family could properly use it.
The shower head was broken and spraying water everywhere. Again how was this signed off as for for purpose?
Then we discovered the ANT INFESTATION.
Ants were repeatedly found throughout the caravan, including around the floors and food preparation areas. We contacted staff MORE THAN SIX TIMES during our stay regarding the various ongoing problems.
Staff attended regarding the ants and treated the issue with vinegar, but the problem continued.
Instead of relaxing on our honeymoon, we were constantly cleaning, wiping surfaces and worrying about ants around our children and food.
THE MOST SERIOUS ISSUE — OUR CHILDREN'S SAFETY
During our stay, children outside our caravan repeatedly pulled open our caravan window while my twins were standing on the sofa inside.
Despite my husband asking them to stop, it continued.
On one occasion, my twins nearly fell head-first out of the window.
This was absolutely terrifying.
Had I not been close enough to intervene, my children could have suffered a serious injury.
We reported this to security because we were understandably extremely concerned.
Unfortunately, security were completely unhelpful, leaving us feeling that a potentially serious safety incident involving young children was simply not being treated with the urgency or seriousness it deserved.
STAFF RESPONSE WAS EQUALLY SHOCKING
When we questioned reception about why the accommodation looked nothing like what we had seen when booking, we were told that the photographs were merely for “illustrative purposes.”
When we questioned this explanation further, we were met with what felt like blank looks and complete indifference.
There was no meaningful explanation and no real acknowledgement of why we were so concerned.
However, what makes this even more telling is what happened when I subsequently spoke to one of Parkdean's advisers by telephone.
During that conversation, the adviser themselves acknowledged that the accommodation had fallen well below Parkdean's expected standards and stated that the accommodation should not have been let out in that condition.
So even Parkdean's own adviser acknowledged that the condition of the accommodation was unacceptable.
That speaks volumes.
If your own adviser is acknowledging that the accommodation should never have been let out in that condition, how was it ever considered acceptable for a paying family to stay there in the first place?
AND THIS WAS OUR HONEYMOON.
We had married only the week before.
We deliberately wanted to create special memories with our family.
Instead, we spent our honeymoon:
Cleaning filthy floors.
Washing dirty dishes and glasses.
Dealing with an ant infestation.
Reporting problems repeatedly.
Contacting staff more than SIX TIMES.
Dealing with a broken shower.
Worrying about our children's safety.
Reporting a frightening window incident.
Dealing with unhelpful security.
Being met with blank looks when questioning the accommodation.
This wasn't a holiday.
It was an absolute nightmare.
And after everything we experienced, Parkdean's proposed resolution was a DISCOUNTED RETURN STAY.
Seriously?
Why would we want to return to the place that gave us this experience?
A discounted return holiday doesn't compensate us for the honeymoon and family holiday we have already lost.
We’d NEVER return to trecco bay or book parkdean again

DO not visit Sundrum castle resort unless your a millionaire..fish and chip shop requires you take out a bank loan.entertainment is non existent.the staff look depressed and the caravans are as dirty and a two bit hooker..

Staff excellent in their attitude to customers and helpful. Site clean and well maintained. Caravan clean as usual. Will be returning in September.

When we arrive there were ants all over the kitchen worktops, 4 times i rang, no one came except a security guard. We were going to a general swim, but 1 of our party had forgot swim shorts so had to go back and get them, we were told when he got bk that the swim was full and to come bk at 3pm, so we went bk at 3pm only to be told we have to come bk at 4.30. I had to go to reception to see about the ants but girl at reception was good she got the ants sorted but this was wednesday, and we were allowed to go into swimming . But would not rebook.

Easy to book very happy

Awful arrived to our gold caravan, dirty old not even BRONZE standard and then fridge and cooker were broken and main bed broken made to sleep on a matress on the floor all week. Cherry tree great yarmouth AVOID , manager is incompetent and doesn't help! Back home made a complaint and they haven't even apologised for all the issues!