Despicable money-grabbing and immoral company
This is a despicable, money-grabbing and immoral company. I parked for 11 minutes and made repeated attempts to pay using 2 separate parking apps which failed. I then left and parked in a different but adjacent car park which has the same name - Durham Sidegate - thinking it was the same car park - Google maps only shows one car park of this name. There, I paid for several hours parking. But Parking Group Ltd have given me a £100 parking charge notice for the 11 minutes I spent in their car park. If you Google this company, and 'reviews' you will see there have been similar experiences reported on MoneySavingExpert and JustAnswer and Google's AI reports
"Common Complaints:
• Drivers report being ticketed for brief stops—such as pulling over for a couple of minutes to let disabled passengers or family members out.
• Motorists have complained about difficulties or system failures when attempting to pay via apps (like RingGo) or automated phone lines, with appeals subsequently rejected."
Avoid this company's car parks if you can!