ParkWhiz Reviews 

1,687
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, most reviewers were let down by their experience overall. Customers frequently arrived at reserved parking lots only to discover that the spaces were completely full, already sold out, or located much farther away from the actual venue than advertised. Many consumers also reported receiving completely incorrect addresses that directed them to entirely wrong areas or unsafe parts of town. People heavily struggled with unexpected service fees, extremely high rates, and parking payment systems that consistently failed to function properly. Furthermore, reviewers expressed deep frustration regarding unresponsive customer support teams and prolonged, unacceptable delays when attempting to secure refunds.

What people talk about most

Location

Reviewers mention ambiguous feedback about location, noting that parking spots were often located much... See more

Payment

Users describe negative interactions with payment, frequently reporting that they were charged in advance for... See more

Price

Customers consistently note negative experiences with price, describing excessive rates and unexpected... See more

Service

Reviewers highlight negative aspects of service, frequently reporting hidden fees, disorganized coordination,... See more

Refund

Clients share negative opinions on refund, consistently reporting widespread frustration and disappointment... See more

Reviews shaping this summary

Rated 1 out of 5 stars

We paid to park at 911 3rd Street in SF. for Cirque de Solei That address does not exist. The actual parking is at 185 Berry Street which we only discovered after 25 minutes on the phone with "custo... See more

Rated 1 out of 5 stars

I parked at the downtown Sacramento X Street parking lot, scanned the QR code by ParkWhiz, and paid $12 for the day. I left, came back an hour or so later only to find that Park Mobile had given me a... See more

Rated 1 out of 5 stars

Paid an ridiculous rate bc we were attending a local sporting event. So after choking on the rate, I had a further barf-in-my-mouth moment after seeing the service fee. WTF?? Hope to never ever again... See more

Rated 1 out of 5 stars

It's just a scam. Maybe it works sometimes, but not guaranteed.. I paid for a reserved parking space. Got there, the lot was full. Attendant said it was first come, first served, no spaces reserv... See more


Company details

  1. Valet Parking Service
  2. Parking Garage
  3. Parking Lot
  4. Transportation Service

About ParkWhiz

Information provided by various external sources

Book Ahead: After you’ve selected a parking facility in the ParkWhiz mobile app or on parkwhiz.com, book a space and prepay for the time you need. You’ll receive a parking pass with instructions to help you park easily.

Park Then Pay: For more flexibility, use the ParkWhiz app to pay at select parking facilities without booking ahead. Start a session in the app once you’ve parked, stay as long as you need, and control payment from your phone instead of stopping at the pay station.

ParkWhiz for Alexa: Find parking hands-free on any device enabled with Amazon Alexa. Just say “Alexa, find parking” and get a parking recommendation based on where you’re going and when. ParkWhiz for Alexa works both in-car and in-home so you can find parking while focusing on driving or other tasks.

Download the ParkWhiz app, available for iOS and Android.


Contact info

1.2

Bad

TrustScore 1 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.2

All reviews

(1,687)

108 reviews in the last 12 months

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Rated 1 out of 5 stars

Denied entry- lost money and time …

I reserved a parking space for a soccer game at Inter & Co in Orlando. I arrived and was denied entry. I had to pay out of pocket at another garage. Park Whiz has ignored my emails and requests for a refund. Terrible service and a total scam. Delete the app.

June 10, 2026
Unprompted review
Rated 1 out of 5 stars

I'll never use ParkWhiz again

I will start by saying I will never use PArkWhiz again. Awful experience, even worse customer service. I paid for a parking spot — only to arrive with no parking spot available. I parked at another lot next door and paid out of pocket, BUT they refused to refund me the difference. Told me 'Too bad, not our policy to do that.' Unbelievably poor experience. Do not use this service, this business blows

June 10, 2026
Unprompted review
Rated 1 out of 5 stars

Cancelled my booking because they was raising the price


I booked parking spot months in advance for the world cup. 63$ for a spot. Now just days before the game starts I get an email that my booking is cancelled because the owner put wrong price. So now they have cancelled all the «cheap» bookings and raises the price to over 83$.
That is not legall! I should have red all these post here before I booked with this company!

June 3, 2026
Unprompted review
Rated 1 out of 5 stars

Caution using this service - is a rip off!!!

I prepurchased parking pass, but when we left the lot, the scanner did not work and there was not attendant. I ended up paying again, but at 1/5 of the cost of the Parkwhiz. I requested a refund, but got this response that this was from another vendor, but the website and phone number on the parking pass was to ParkWhiz. Will never use this service again - it is a rip off!!!!

May 31, 2026
Unprompted review
Rated 1 out of 5 stars

ParkWhiz parking tied to game at Fenway…

ParkWhiz parking tied to game at Fenway i purchased. I arrived early and could not use my pre-paid spot. Paid again. No relief from ParkWhiz. Lot was .8 miles from park in crummy area. Passed numerous parking lots close to park virtually same price. Will never use again.

May 28, 2026
Unprompted review
Rated 1 out of 5 stars

NO CANCELLATIONS ALLOWED

Agree with 1.2 rating.

Main point: NO CANCELLATIONS ALLOWED

I booked with ParkWhiz because site said only original booker could cancel before start time of parking reservation. I tried to cancel today for 5/31/26 reservation.That was me and before start date and time. But when I tried to cancel today, 3 days in advance. site said that there are no cancellations.
So don’t trust the site. Lost $29.

May 26, 2026
Unprompted review
Rated 1 out of 5 stars

The absolute worst

The absolute worst. Anyone can take a reservation. It’s the holding of the reservation that’s important. This stupid company takes your money and then the lot doesn’t hold your spot. The lot will sell your spot and not think twice about it. You show up at said lot with your reservation from ParkWhiz and the attendants simply say call and get a refund. Then you’re stuck trying to find alternate parking last minute which is the exact reason why you reserved a spot in advance to begin with. They should allow negative stars. Being forced to give them even one is an injustice. I can’t wait to see the day (soon) when this company goes out of business.

May 15, 2026
Unprompted review
Rated 1 out of 5 stars

it says you can cancel your trip online…

it says you can cancel your trip online or on the app. But I tried to do that cause I ended up having to park somewhere else cause I wasn’t able to park where I was at and submitted the receipt and I never even heard back from them they kept my money please don’t use them absolute trash.

May 8, 2026
Unprompted review
Rated 1 out of 5 stars

No spaces in the lot!

Paid in advance for parking near stadium. When we got to the lot, there were no spaces! So had to find other parking, which was extremely difficult and took a lot of time, so missed part of the game! Park Whiz is a scam! No one should use it!

May 15, 2026
Unprompted review
Rated 1 out of 5 stars

No parking lot with the name I was given at the address listed

I reserved a parking spot at a specific lot and ot to that address but did not see the lot.I asked two separate parking lot attendants at adjacent lots who said they were not familiar with 601 Jackson but the g p s was showing, we had arrived at the location. I ended up
having to buy another pass at a lot right where my lot was supposed to be. It was double the price. I tried to go through parking whiz, but due to the fact my time had started, it said no.Refunds, and there was no one to speak to.It was very upsetting. Felt like a scam.

May 13, 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Do not use this company, think they're scammers. They did NOT send us the correct parking pass. We paid for a spot close to the event, they sent us a cheaper-valued pass a half-mile further away. Then when we actually tried to park there, the location given was non-existent! So we had to search for available parking and pay for that as well. Horrible company.

May 8, 2026
Unprompted review
Rated 1 out of 5 stars

Parkwiz canceled our parking…

Parkwiz canceled our parking reservation two days before our event in Detroit. We booked well in advance at a great price. When we had to rebook parking prices had over quadrupled. We assume for a Bruno Mars concert. Can you say gouging? Reading other reviews don't think I will be back..

May 9, 2026
Unprompted review
Rated 1 out of 5 stars

Got the parking spot close to SATX…

Got the parking spot close to SATX NIOSA event. My mistake was i didn't check their reviews. My parking area was closed (police) because of the event being held. Had to go to a different parking lot. Submitted a refund request with the necessary information asked for. Submitted the payment I used at the other parking lot. Charge was for $25 instead of the$10 I got from Park Whiz. Got another request for more information. I submitted same information. Why would I pay for $25 instead of $10? The parking ticket receipt had the date, time entered and how long i had the spot for. It was same request i had with Park Whiz .After submitting the information, I haven't heard anything from them. Don't use.

April 22, 2026
Unprompted review
Rated 1 out of 5 stars

Beware, they take your money and then threaten that they're gonna sell your parking pass

I tried chatting with them and I got AI. I chatted with a human after and she was just as incompetent even though I was showing her screenshots. She told me to download the app.She told me to follow the steps.But it kept telling me to print the ticket.... Even though she kept saying I didn't have to. Now I get emails saying that they're transferring my parking ticket that I paid for because I haven't said that I've received it. So I call, the lady verifies me and tells me that I have to be on hold so she could pull up my ticket... Even though to verify me, she was already in my account...3 minutes later she comes back with some bull that she has to put me back on, hold.I was chatting for over 40 minutes and now she thinks I wanna sit on the phone no 7 minutes with no help🤬 I rather walk miles or pay 55$. I will never deal with this crappy company ever again!!!!!

April 29, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible experience

Horrible experience - pre-paid for a parking space in Boston for an event. Got there and lot was full. Told attendant that I pre-paid, he wrote a note and sent me to another lot that I could not find. Found a different lot and was late to my show with kids due to driving around endlessly. Tried to contact ParkWhiz for reimbursement. Submitted a ticket that should have been processed 3-5 business days. Never heard from anyone. Luckily my credit card refunded me. I WILL NEVER use this app again.

April 17, 2026
Unprompted review
Rated 1 out of 5 stars

The last 3 times I used ParkWhiz (2 in…

The last 3 times I used ParkWhiz (2 in DC, 1 in Pittsburgh), it did not work at all. I prepaid for parking to find when I got to the facility, the provided code was not accepted and I had to pay for parking again, at a much higher rate, to get my car out of the garage. This is a scam and I’m deleting the app. Please do not waste your time or money with these disgraceful people.

April 11, 2026
Unprompted review

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