Very slow on responding and feel that it is being answered by AI as it doesn’t quite understand what you are wanting and just keeps sending another message. So if you don’t hear from you but once a da... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When ordering nothing was said I had to wait for them to get my order in so they could ship it would have been a month my money being tied up. When I did contact them they did step up and let me get... See more
Company replied
Cost effective, beautiful, quick delivery, I gave it a 4 because I need more chain to hang the chandelier lower.
Company replied
The 60” windmill fan is awesome, love the light too. Issues were addressed immediately by customer support. I left a VM and received a call back several hours later. My emails were responded to with... See more
Company replied
Company details
Written by the company
Parrot Uncle represents a distinguished American home brand, specializing in the integrated development of premium ceiling fans, designer lighting, and complementary furniture collections. Built upon over a decade of focused expertise, our synchronized design approach creates environments where performance and aesthetics converge seamlessly. Supported by U.S.-based operations and logistics, we deliver exceptional craftsmanship, consistent quality, and a refined end-to-end experience.
Contact info
17745 E Valley Blvd, 91744, City of Industry, United States
- 888-275-3352
- support@parrotuncle.com
- www.parrotuncle.com
3.8
Great
88 reviews
Replied to 84% of negative reviews
Typically replies within 1 week
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Reply from ParrotUncle
Dear Kana,
Thank you so much for taking the time to share your 5-star review! We are delighted to hear that the product provided a "very nice touch" to your space and that you found it both high-quality and easy to install.
At Parrot Uncle, we pay close attention to design details and strive to make installation as straightforward as possible, so your feedback is truly rewarding for our team.
We truly appreciate you choosing our products and look forward to serving you again in the future!
Warm regards,
The Parrot Uncle Team
P.S. We're always here if you need us! Feel free to contact us at Support@parrotuncle.com or 888-275-3352.
Ordered a TV Stand with a built in…
Ordered a TV Stand with a built in Fireplace online. The item was marked as in stock, but just after purchasing I received an email saying the fireplace insert was out of stock. I asked them to send them both together when this part was in stock, they advised it would take between 2 and 3 weeks. 4 weeks have gone by and only half the item has turned up. I am still waiting for the TV stand and am unlikely to get this before Christmas, despite ordering well over a month beforehand. Support respond in a reasonable timeframe, but may as well be parrots the way they fire stock responses back at you. Poor service across the board and no contact number for their UK store. Avoid!
December 22, 2025
Unprompted review
I was close to buying a their biggest…
I was close to buying a their biggest fan till I read these reviews. Thanks
August 24, 2025
Unprompted review
I love my fan but it only worked for 4 days
I love my fan but it only worked for 4 days. It is impossible to get hold of the company. I have been passed around then I finally get a call and and theeen
an email when I was out of the country and am back to square one. They state the fan is under a 1 yr warranty but that does not matter if you cannot get hold of any to rectify. I would not buy a ParrotUncle fan again. Will just throw away and purchase a different model and maker.
June 21, 2025
Unprompted review
DO NOT BUY THEIR CEILING FANS I HAVE 2…
DO NOT BUY THEIR CEILING FANS I HAVE 2 AND IN LESS THAN 3 MONTHS HAVE FAILED
Parrot Uncle Wireless RF Fan Control and Receiver Kit GA012/GA012Q THIS IS THE FAILED POOR QUALITY UNIT THAT NEEDS REPLACING
THAT YOU CANNOT BUY IN THE UK AS PARROTUNCLE.COM HAVE TOLD ME.
SO DO YOURSELF A FAVOUR AVOID THEIR PRODUCTS I HAVE 2 THAT DO NOT WORK AT ALL (LIGHT OR FAN) ABSOLUTE RUBBISH.
July 2, 2025
Unprompted review
Eh...
I love my ceiling fan, but I am upset with this company. I installed a new fan/light set in November 2023 and October 2024 I'm already having issued and having to replace the receiver/remote. A light went out and it messed up the whole set, I can't turn the lights off with the remote anymore, but I can still turn the fan off by remote. I've contacted the seller through Amazon and they can't do anything. I contacted support throught Parrot Uncles website twice and they told me to send an email to a specific person twice and so I did, TWICE, and I haven't heard back from this person and have received ZERO help. I like the look of Parrot Uncles fans, but the headache isn't worth it.
October 10, 2024
Unprompted review
Item Not Really New.
They sent me an item that had been used/owned by someone else. There were clear signs that the pieces in the box had already been opened and handled. The remote came without a battery so we couldn't even test it once we got the fan light assembled. No doubt the prior owner had removed the battery from the remote and forgot to replace it when they returned the fan light.
This company seems to have a very strict return policy so how they could repackage someone's return and call it 'new' is certainly a contradiction.
December 6, 2022
Unprompted review
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