The part was not perfect. We had to use the gasket from our old one as the new parts gasket leaked sending water all over the kitchens oak flooring . After that all was well. So make sure your gaske... See more
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I randomly started cleaning my oven and noticed that the seal was dirty and falling apart. I went to Home Depot and they did not carry it in store. I looked online and called customer service and she... See more
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I love this store. It's the best place to find quality oem parts for your household appliances at an affordable price. The shipping was fast. The parts are original manufacturer equipment so you know... See more
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My Bosch dishwasher door would not close; found a Youtube video that said I needed a new Spray Arm. PartSelect has a search criteria to enter the brand and model number to verify the part will fit yo... See more
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Company details
Information provided by various external sources
We have a passion for DIY and home repairs. We don't just sell parts – we provide the tools to help you at every stage of your repair from diagnosing the problem to installing the part. Our mission is to become the ultimate home repair resource for do-it-yourselfers. Our site is safe, secure and accredited by the Better Business Bureau. PartSelect.com ships from over 30 locations throughout the US - ensuring fast, reliable service across the country. You can call us at 1-888-260-4310 or email us at CustomerService@PartSelect.com.
Contact info
415 Willow St, B2N 6T2, Truro, Canada
- 1-888-738-4871
- CustomerService@PartSelect.com
- www.partselect.com
4.4
Excellent
10K reviews
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Long ship time
Ordered part around Dec 17,2025. Date promised to ship came and went, no ship notice. Gave it another week. Had to send an email, no person available via phone. After the email was answered fairly quickly, it still took another week to ship. Over a month waiting for part for clothes washer. Not fun hauling wash in the snow. Tracking notice said it was in stock from the beginning. If this could be improved, would give a 5 star review.
December 17, 2025
Unprompted review
Reply from PartSelect
Hello,
Thank you for taking the time to share your experience. We understand how frustrating it is to be without a working washer—especially during the winter—and we’re sorry to hear this situation caused such an inconvenience.
After reviewing our records, the only order we see under your name was placed on Friday January 22nd at 8:37 PM, which was after our warehouse had closed for the day. Because of that, it would not have shipped until the next business day, Monday the 26th, and tracking shows it was delivered on Tuesday the 27th.
If there may be another order under a different name or email address, we would be happy to take a closer look. We appreciate your feedback, as it helps us continue improving both our communication and overall experience.
Poor customer service.
Ordered Feb 18th. It said "in stock" and to be shipped same day. This is Feb 23rd and the part has not been shipped. They don't know when it will ship, but it can take days to find out why, they don't know whether it will ship by post or courier. I have contacted them twice and cannot get an answer. Poor customer service.
Edited to add: I contacted them again today and was given the same run around. If you have no back up for computer issues in a warehouse, that's a failure in your system and stock replies makes it worse. If you have no computer back up then filling order the old fashioned way works and input into the system when the system is fixed. Not just poor customer service, now poor management.
Edited to add: Still no contact from company.
February 21, 2026
Unprompted review
Reply from PartSelect
Hello,
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience this has caused.
We understand how concerning it is to place an order that shows as “in stock” with same-day shipping, only to experience delays and uncertainty. That is not the experience we want for our customers. We are currently still waiting to hear back from the warehouse regarding the status of your shipment. The previous representative did reach out on your behalf and will contact you as soon as an update is received.
We recognize how disappointing it is not to have clear answers after reaching out multiple times, and we truly regret the lack of timely communication. Your concerns are important to us, and we appreciate your patience while we work to get the information you need.
Quick response
Quick response. Easy to find correct part. Cost of part was very reasonable.
February 21, 2026
Unprompted review
Reply from PartSelect
Hello,
Thank you for taking the time to share your experience. We’re glad to hear you found the right part quickly and that our pricing met your expectations. Providing an easy shopping experience with competitive pricing is always our goal. We truly appreciate your feedback and your business.
Parts Diagrams and Fast Delivery
The ability to pick parts from exploded diagrams on their website really helped me find and order exactly the parts I needed.
Also, fast delivery: I received the parts to my tractor in about two days. Finally, the parts fit perfectly and my tractor repair went smoothly.
February 12, 2026
Unprompted review
Reply from PartSelect
Hello,
Thank you for sharing your experience! We’re glad the exploded parts diagrams made it easy to identify and order exactly what you needed. It’s great to hear that your order arrived quickly and that the parts fit perfectly. We appreciate you choosing us and are pleased your tractor repair went smoothly.
I have ordered from PartsSelect almost…
I have ordered from PartsSelect almost exclusively over the last couple of years because the website is so easy to use to discover the right part, shipping is prompt, and prices are fair. They are a great resource and I really appreciate and recommend them.
February 20, 2026
Unprompted review
Reply from PartSelect
Hello,
Thank you for your continued trust and loyalty over the past few years. We’re so pleased to hear that you find our website easy to use and that it helps you quickly identify the right parts. Providing a smooth experience, prompt shipping, and fair pricing are all priorities for our team, and it’s rewarding to know that’s reflected in your experience.
We truly appreciate your recommendation and look forward to continuing to be a reliable resource whenever you need us.
Part needed for a 40 year old stove.
Called on the phone. They couldn't have been any nicer! Great service. Very happy with this company!
February 2, 2026
Unprompted review
Reply from PartSelect
Hello,
Thank you for sharing your experience! We’re so glad we could help you find the right part for your 40-year-old stove. Our team works hard to provide knowledgeable, friendly service, and it’s wonderful to hear that your phone experience reflected that. We truly appreciate your support and are grateful you chose our company.
Frigidaire direct replacement part received on time
I ordered a Frigidaire replacement automatic ice make tray from Parts Select. The part arrived on time and is the exact OEM replacement part.
February 4, 2026
Unprompted review
Reply from PartSelect
Hello,
Thank you for sharing your experience! We’re glad to hear your Frigidaire ice maker tray arrived on time and was the exact OEM replacement you needed. Providing genuine parts and dependable delivery is important to us, and we appreciate you choosing Parts Select.
You helped me find my parts and sent…
You helped me find my parts and sent them so quickly. Thank you
February 4, 2026
Unprompted review
Reply from PartSelect
Hello,
Thank you for your kind words! We’re so glad we could help you find the right parts and get them to you quickly. We truly appreciate you taking the time to share your experience and look forward to helping again whenever you need us.
Excellent service and fast delivery.
Excellent service and fast delivery.
January 22, 2026
Unprompted review
Reply from PartSelect
Hello,
Thank you for the great feedback! We’re so glad to hear you experienced excellent service and fast delivery. We truly appreciate you taking the time to share your experience and look forward to serving you again in the future.
Ease of ordering and fast service.
February 4, 2026
Unprompted review
Reply from PartSelect
Hello,
Thank you for the great feedback! We’re glad to hear that you found the ordering process easy and that our service was fast. We work hard to make every experience smooth and efficient, and it’s great to know that came through. We appreciate your support!
Easy and Fast Dryer Repair Parts
PartSelect made it extremely easy to obtain and install the parts for my Whirlpool dryer with fast shipping and video tutorials. After the repair, the dryer no longer makes any noise, I don't know where I would be without PartSelect, Thank you so much
January 18, 2026
Unprompted review
Reply from PartSelect
Hello,
Thank you so much for your thoughtful review! We’re thrilled to hear that finding and installing the right parts for your Whirlpool dryer was easy and that our video tutorials helped make the repair a success. It’s great to know your dryer is running quietly again! We truly appreciate your support and are glad we could be part of getting your appliance back in top shape.
I admit when I'm wriong, and this company turned out to being true to their word. I know I can't take back my previous review, but they honored their word as they said they would. They are GREAT!
1. They advertise that if it does not fit or any problems return for a full refund-no questions asked. That's a lie.
2. If you return it, you have to return it on "your dime".
3. When you ask for a return label, you get an email with what sounds like a bunch of threats why they can reject it.
4. If you tried it on and it didn't fit, that's grounds to reject, even if there nothing wrong and it's still brand new.
January 24, 2026
Unprompted review
Reply from PartSelect
Hello,
We’re sorry to hear that you feel this way and appreciate the opportunity to clarify our return process.
Our return policy is clearly stated at the bottom of our website so customers can review the details before placing an order. We do offer refunds on eligible returns; however, as outlined in the policy, return shipping costs are the responsibility of the customer unless the item is defective or we made an error with the order.
When a return is initiated, the information provided in our email is not intended to be threatening. It explains the return requirements so there are no surprises during the inspection process. Items must be returned in new, unused condition in order to qualify for a refund. If an item shows signs of wear, installation, or use beyond a standard try-on, it may not meet the criteria for resale, which is why those conditions are disclosed in advance.
We strive to be transparent about our policies and apply them consistently to all customers. If you would like us to review your specific return in more detail, we’re happy to take another look and ensure everything was handled according to our stated guidelines.
Listing parts in stock, difficulty canceling when not
I ordered parts that were (and still are) shown as "in stock." About a week later, I received an email stating that the parts were on back-order, with no known arrival date. I requested that they cancel the order, but two weeks went by without any sort of confirmation of the cancelation. I finally called today, and a lady on the phone was able to cancel the order. All in all, just a hassle.
February 4, 2026
Unprompted review
Reply from PartSelect
Hello,
Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience this situation caused.
We understand how disappointing it is to place an order that shows as in stock, only to later learn it is on backorder with no clear arrival timeframe. That is not the experience we aim to provide. We are also sorry for the delay in processing your cancellation request and for the added effort it took to resolve the issue by phone.
Your feedback is important, and we are reviewing this situation to better understand what happened and how we can improve both our inventory accuracy and our cancellation response times. We appreciate you bringing this to our attention.
Thank you again for your honest feedback.
Service was good and parts were easy to obtain.
Service was good. All I can say about the product is they don't make them like they used to (lol) but that is the manufacture not PartSelect. They build things to last a couple of years now and then you have to buy again. I needed a filter for my wash machine and it was so flimsy next to the original, Of course my machine is 35 years old. Kenmore, and it's still going. Thanks to Partselect I was still able to get one.
December 15, 2025
Unprompted review
Reply from PartSelect
Hello,
Thank you for sharing your experience! We truly appreciate your thoughtful feedback.
It’s impressive that your 35-year-old Kenmore is still going strong, they certainly built some machines to last. While we don’t manufacture the parts ourselves, we do our best to provide the exact replacement parts available from the manufacturer so customers can keep their appliances running as long as possible. We’re glad we were able to help you find the filter you needed.
Thank you for choosing PartSelect and for taking the time to leave a review, it means a lot to us.
They sent the wrong part, and nearly 4 weeks later...
1 star, as I can't give a lower rating. Minus 1 or two even, may be a better number to use. How long does it take to approve and send us an RA and shipping label? We ordered a part of our dishwasher, an upper rack, based on our model number. Partselect sent the wrong rack. We called and they acknowledged the incorrect part was sent, a $225 part, and they are still going through their "approval process", even after admitting that they screwed up.
Meanwhile, I have a box sitting in my garage, needing a RA and shipping label, and we have not been refunded the $225. It's taken so long, that we decided to spend the few bucks more and bought a new dishwasher, because we grew tired of waiting. It's going on a month now, and I'm inclined to think the Partselect has ripped us off for that $225. Do not use Partselect.com if you want to get the right part and not have your hard earned money stolen from you.
January 19, 2026
Unprompted review
Reply from PartSelect
Hello,
We sincerely apologize for the experience you’ve described. Receiving the wrong part and then having to wait for a resolution is understandably frustrating, especially when it delays a repair in your home.
You are absolutely right to expect a timely return authorization and refund once an error has been acknowledged. A delay of several weeks is not the experience we aim to provide, and we regret the inconvenience this has caused, including the time the package has been sitting unused and the decision you felt forced to make as a result.
Return approvals and refunds should be handled promptly, and your feedback makes it clear that we fell short in this case. We are reviewing this situation to ensure it is properly resolved and to understand what caused the extended delay so it does not happen again.
We appreciate you bringing this to our attention and are truly sorry for the frustration and inconvenience this has caused.
Got the dryer time control switch
Got the dryer time control switch. Easy Yutube instructions. My son fixed in less than 30 minutes
February 9, 2026
Unprompted review
Reply from PartSelect
Hello,
Thank you for sharing your experience! We're so glad to hear the dryer timer control switch worked out and that the installation was quick and easy. It’s great that your son was able to get everything fixed in under 30 minutes with the help of YouTube.
We truly appreciate you taking the time to let us know how it went and are happy to have been part of getting your dryer back up and running.
Thank you again for your support!
Easy Peasy
They had a diagram so it was easy to pick the correct shelf bracket. Was delivered in a timely fashion. & it fit! Case closed.
January 14, 2026
Unprompted review
Reply from PartSelect
Hello,
Thank you for the great feedback! We’re glad the diagram made it easy to find the right shelf bracket and that everything arrived quickly and fit perfectly. That’s exactly the experience we aim to provide. We appreciate you taking the time to share your experience!
The dryer vent fit perfectly
The dryer vent fit perfectly. Fast delivery and easy service.
January 29, 2026
Unprompted review
Reply from PartSelect
Hello,
Thank you for the great feedback! We’re glad to hear the dryer vent fit perfectly and that you were happy with the fast delivery and easy service. We appreciate you choosing us and look forward to helping with any future parts you may need.
These guys rock
These guys rock: hard to find parts, easy to find parts, all parts, all makes, and all model models. My go to parts selection website.
February 11, 2026
Unprompted review
Reply from PartSelect
Hello,
Thank you so much for the incredible feedback! We’re thrilled to hear that you find our site easy to use and reliable for tracking down both hard-to-find and everyday parts across all makes and models.
Being your go-to parts selection website is exactly what we strive for, and it means a lot to know we’re hitting the mark. We truly appreciate your support and look forward to continuing to serve you.
Thanks again for taking the time to share your experience!
Customer should not pay return shipping fee for their mess up!
I ordered a part with next day air shipping, and the part never arrived. I called customer service and they said to wait a couple more days, and they would look into it. There was an issue with their shipping and Fed Ex package number. I never received a phone call back and the part showed up over a week later. In order to get my money backed I had to pay the shipping cost to send it back to them when it was their mess up. To me that's terrible customer service. They should have sent a pre-paid package tag, to show their apologies for the inconvenience. I will not be ordering through them again.
February 10, 2026
Unprompted review
Reply from PartSelect
Hello,
Thank you for sharing your feedback with us. We’re truly sorry for the frustration you experienced with the delayed shipment and for the inconvenience caused by the return process. We understand how disappointing it is when an order expected next day arrives more than a week late, and we regret that our follow‑up did not meet the standard of communication you deserved.
Regarding the return shipping, on February 10th you had mentioned to our chat agent that you understood why the return cost applied in this situation, but we also recognize that the circumstances surrounding the delay made the experience far from ideal. We appreciate you taking the time to explain how it felt from your side, and we take that seriously.
We’re continuously working to improve our communication and delivery accuracy so situations like this don’t happen again. Thank you for giving us the opportunity to review what went wrong and where we can do better.
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