PartSouq Reviews 

782
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers had a great experience with this company. Customers frequently praise the affordable prices, excellent product catalogs, and the easy availability of high-quality genuine parts for various car models. People also highlight the incredibly fast and efficient delivery service that consistently brings orders right to their doors on time. Consumers appreciate the direct communication and helpful support when tracking their shipments or verifying compatibility. However, some people mentioned unexpected customs fees and extra shipping charges that significantly increased their total purchase costs. Some people were dissatisfied with the lack of transparent disclosures regarding these additional expenses and strict return policies for unused items.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items arrive in original packaging and... See more

Delivery service

Users describe positive interactions with delivery service, highlighting fast and efficient shipping times... See more

Price

Customers consistently note positive experiences with price, highlighting excellent rates for genuine parts... See more

Service

Customers report extremely positive experiences with the fast, efficient, and reliable service provided.... See more

Order

Clients share ambiguous opinions on order experiences, balancing fast and reliable shipping with significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Usually the Order works without any Problem, but sometimes parts are „Skipped“

Rated 5 out of 5 stars

Excellent prices, makes buying genuine parts the easy choice. Fast delivery, usually arrives at my door in Australia before locally ordered parts would and has never been longer than 4 days.

Rated 5 out of 5 stars

Order process quick and secure. Great options for expedited delivery if required. Always very well packed and great prices on items and delivery. My go to for Toyota parts but other manufacturers also... See more


Company details

  1. Auto Parts Store

Written by the company

PartSouq.com Auto Parts Around the World


Contact info

3.7

Average

TrustScore 3.5 out of 5

782 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.7

All reviews

(782)

82 reviews in the last 12 months

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Rated 5 out of 5 stars

Superb service from Partsouq to…

Superb service from Partsouq to Northern Ireland.Ordered parts for my imported JDM Honda Odyssey.Parts all arrived quickly,genuine Honda items and the delivery charges are fine,dependant on the size of the part obviously.All in all a great company to deal with.

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I’ve been using Partsouq for years now for all my genuine Toyota/Lexus parts. Parts are 100% genuine, prices are much cheaper than my local dealerships, and they are sent very quickly. The parts database is also easy to navigate and find what you need. 100% recommend Partsouq for all your genuine parts.

October 19, 2024
Rated 5 out of 5 stars

They really helped me!

Wow. Just wow. They had my hard-to-find transmission parts in stock, sold them to me for a great price AND somehow managed to get them from Dubai to New York State in a week, via FedEx, and and and... the shipping wasn't even very expensive. I'm going to buy from these people from now on.

October 29, 2024
Unprompted review
Rated 2 out of 5 stars

Request

Hello Team,

Whenever we order, we dont get an email notifying about the item that cant be supplied until its shipped. It would be great if we can get an email as soon as we order so that we can make changes accordingly

October 19, 2024
Rated 5 out of 5 stars

More please

Even though you are on the other side of the world . The customer service has been stellar. The very few problems I have had were not from you . Keep up the good work

September 18, 2024
Rated 5 out of 5 stars

Great Service

Regular Customer, qualified parts interpreter,
epc system is great, part number referencing works well, very easy to use and navigate for beginners or experienced users, great pricing and DHL very efficient freight to Australia

August 19, 2024
Rated 5 out of 5 stars

Excellent service

Excellent service, ordered two different hoses for my car arrived in less than 10 days each one, because they were impossible to find in any europe reseller or car parts shop thanks

September 11, 2024
Unprompted review
Rated 2 out of 5 stars

Potential Import Duty Charges Due to Incorrect HS Code Assignment by Partsouq.com

As a customer, you may be charged import duties on items that should not require such fees if the wrong HS code is used by Partsouq.com. I encountered this issue when I purchased rack ends and outer tie rods, which, in my country, should not incur import duties. However, Partsouq.com mistakenly applied an HS code for car body parts, resulting in a 20% import duty, instead of the correct code for steering and steering system components, which would have required 0% duty.

When I raised this issue with both Partsouq.com and the freight company, the freight company informed me that they are not responsible for the HS code, as it is provided by the supplier. They also mentioned that any amendment would require me to pay a fee equivalent to the duty already paid. Partsouq.com, on the other hand, refused to take responsibility, stating that the HS code is system-generated and automatically sent to the freight company, leaving the customer without any input in the process.

September 4, 2024
Unprompted review
Rated 1 out of 5 stars

Unreliable supply

Even if the part is in stock they dont supply it or not in sufficient numbers. High prices, there are cheaper and far more costumer friendly alternatives, who actually car that you dont have to order and pay twice.

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

Partsouq is amazing!

Excellent Parts breakdowns and ordering system, quick and prompt postage. Faster and cheaper than going to the dealerships in Australia.

August 19, 2024
Rated 1 out of 5 stars

Terrible first experience

i was in a search for a supplier of
oem parts until i found partsouq which had seems to have good reviews. so i ordered fuel filter and thermostat for my old mitsubishi lancer 2006 and
the fuel filter came with large amounts
of ( grease ? ) all around it and a "fix" seems
to take place on the upper part of the filter
the thermostat seems to look ok from the outside
but im not going to take risk with such a careless
treatment of my order. so overall
total waste of money

August 26, 2024
Unprompted review

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