Party Pieces Reviews 

6,652
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Ordered a personalised Elf on the Shelf in November 2025, never received the product and had no response chasing the order or to requests for a refund. Over £30 stolen, would give 0 stars if possible... See more

Rated 5 out of 5 stars

Ordered a 50th birthday cake last minute as oops I forgot. Arrived in plenty of time. I Honestly wasn't expecting much, the photo print was great and personalisation perfect, but the actual chocolate... See more

Company replied

Rated 5 out of 5 stars

I would like to say a massive thank you to Stacey from party pieces who helped me get the correct banner before my daughters 5th birthday party at short notice. She exceeded my expectations and was... See more

Rated 2 out of 5 stars

Bought Gold Metallic Balloon bundle - really disappointed. They look cheap, yellow looking gold -not a true reflection of the pic on the website. One of the balloons had a hole in it so wouldn't infl... See more

Company replied

Company details

  1. Party Store

Written by the company

From decorations to tableware, to those little party accessories that make all the difference, we make it easy to plan your perfect party. Our store is filled with hundreds of stylish and fashionable party themes to pick from, whether it's kids birthday trends that’ll get the little ones giggling all day, to elegant wedding supplies that’ll make your big day exceptional.


Contact info

3.5

Average

TrustScore 3.5 out of 5

7K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.5

All reviews

(6,652)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

banner

Really pleased with the banner, looks great, good quality and delivery really quick.

August 24, 2023
Rated 2 out of 5 stars

I have bought a personalised balloon…

I have bought a personalised balloon the last 3 years. In the past the quality was much better and they stayed afloat for weeks.
This years balloon is awful and day 6 it’s on the floor. Really disappointed.
Seems our family tradition maybe at an end.

July 25, 2023
Rated 5 out of 5 stars

Excellent service

Excellent service - the personalised banner I ordered for my daughter’s 21st arrived on time, much to my relief, and was absolutely beautiful. Thanks very much to Jane for making it happen.

July 25, 2023
Rated 5 out of 5 stars

Fabulous website

Fabulous website. I was kept updated on delivery & my order came on the exact date. The personalised cake was absolutely perfect and was delicious. Will definitely use Party Pieces for any future celebrations.

July 23, 2023
Rated 5 out of 5 stars

Beautiful, colourful clip on tropical parrots

I ordered Tropical Parrots on clips. They are colourful and beautiful. Reasonably easy to apply. I am disabled so they were displayed for me. They have been displayed on a plaited string on a boring part of an old garden fence. They look great. There was a little downside, in that, although they were really well packaged - when I opened the box, small parts of the birds were stuck to the lid. It was during a very hot spell of weather. I put it down to melting because of the heat and then perhaps a heavy parcel placed on top of it. I wasn't for returning them though. Oh no, they had to be displayed as soon as possible because I love them.

July 12, 2023
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company. I ordered personised balloons and banners three weeks in advance to arrive 3 days before the party. They did not arrive. Customer Services had no idea if they’d been made or dispatched. How can you try to run a company selling party items then not deliver them!!! Avoid.

July 21, 2023
Unprompted review
Rated 1 out of 5 stars

Don't trust the customer service

Called before ordering to confirm whether an order raised on Tuesday would be OK for Sunday. Was nervous as the shipping policy didn't indicate this was possible. No next day shipping available. Called multiple times during the week, was assured it would arrive in time....of course it didn't. I would have been able to order items from another website, had they been a little more truthful upfront....

July 22, 2023
Unprompted review
Rated 1 out of 5 stars

Awful

Awful. Banner and napkins arrived 2 weeks late and had to pay additional post office charges to receive the package.

June 25, 2023
Rated 1 out of 5 stars

Avoid this company - very unreliable

Ordered Banners for a special birthday in good time 26/5 and paid for next day delivery. 5 days later still waiting. After several attempts at calling (line always busy) managed to get through to them 31/5; they advised I should receive via Royal Mail that day. Was suspicious that I haven't received dispatch email or tracking number. It is now 1/6 and still nothing. Unable to contact on the phone, line is busy and now going to be too late for event. They are very happy to take money, not so good at actually producing the goods! I am extremely annoyed and consider this company to be incompetent at best, dishonest at worst. Will be requesting a full refund.

June 1, 2023
Unprompted review
Rated 4 out of 5 stars

BIRTHDAY BALLOON

The balloon I ordered was lovely, just as described. I requested a specific delivery date and it arrived 2 days early which caused some hassle to go and collect as I wasn't home for the delivery time. Great value for money and will more than likely use again. Thanks :)

May 23, 2023

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