Pass The Property Reviews 

1,005
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers had a great experience with this company. Customers frequently mention that the property locations are extremely central and convenient, while the friendly staff consistently provides exceptional communication and support throughout the entire booking process. Consumers also genuinely appreciate the spacious, fully equipped, and impeccably clean apartments that make group holidays exceptionally comfortable, pleasant, and relaxing. However, some reviewers were not happy with the facilities, noting specific recurring issues like poor cleanliness, mold growth, and general property maintenance problems. A few other people also felt that unexpected difficulties regarding parking arrangements and delayed check-in procedures noticeably impacted their overall stay.

What people talk about most

Location

Customers consistently note positive experiences with location, frequently describing accommodations as being... See more

Facilities

Reviewers mention mixed feedback about facilities, with many customers praising the spacious layouts,... See more

Quality

Consumers find quality to be ambiguous, with some reviewers praising the modern, clean spaces and comfortable... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting that everything is taken care of with genuine... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stayed in this property for 2 nights this past weekend - the location is perfect, very central, just a 2 min walk from the main high street, and a 10 min walk from Lincoln Cathedral. The flat it’s se... See more

Company replied

Rated 5 out of 5 stars

The property is in Eastcote.We stayed here from 30th November - 13th December.The apartment was very neat and clean with fully equipped kitchen.We enjoyed our stay here and would highly recommend it... See more

Company replied

Rated 5 out of 5 stars

Brilliant house, absolutely gorgeous and great service from pass the property on air b&b. We’ve stayed for a friends hen do with 10 women, it’s been very comfortable, clean and communication is great.... See more

Company replied


Company details

  1. Vacation Rental

Information provided by various external sources

Let us help you increase your rental yield using short term property letting. Full Listing Management Cleaning, Key Management, and Guest Communication.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 73% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(1,005)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing

Amazing. Really nice area, a lot to do around the property. Amazing place to stay. Thank you.

February 28, 2026
Unprompted review
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Reply from Pass The Property

Thank you so much for your kind words! We're thrilled to hear you enjoyed the area and found plenty to do around the property. It was a pleasure hosting you, and we’d be delighted to welcome you back anytime!

Rated 5 out of 5 stars

The flat was well kept in a brilliant…

The flat was well kept in a brilliant location for the purpose of our visit, they provided us with all the necessary supplies and information and this ensured we enjoyed our stay. 5 stars would recommend.

February 28, 2026
Unprompted review
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Reply from Pass The Property

Thank you so much for your wonderful review! We’re delighted to hear that the flat met your needs and that the supplies and information helped make your stay enjoyable. It was a pleasure hosting you, and we’d be happy to welcome you back anytime!

Rated 5 out of 5 stars

Excellent property in a great location

Excellent property in a great location. Pass the property were really responsive. Would definitely recommend.

February 14, 2026
Unprompted review
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Reply from Pass The Property

Thank you so much for your kind words! We’re really glad you enjoyed the property and its location, and that you found our team responsive and helpful. It was a pleasure hosting you, and you’re very welcome back anytime

Rated 1 out of 5 stars

The worst company with terrible customer service

We were not from the area and due to some confusion and errors we didnt recieve our check in details. So we parked in the parking area under the apartment while this was sorted to drop our bags. Sadly as a football match was on we couldn't park so travelled home. Not there fault. We then used an uber to arrive to find the wrong keys were left. They refused to believe the keys were wrong and suggested I send a video to prove they were not working. Then had me running around looking in various locations for them. Eventually after 2 hrs they arranged for a cleaner to come which should of been done as soon a I reported the issue. Then to add insult I recieved a £100 parking fine for the 40 mins I was parked below while awaiting check in details which also gave details of parking. I contacted them to say could this be vouded by the parking company as it was a mix up with paying guests and the basically said no its your fault. So 40 mins has cost me £100. And for the record the mess they made with the keys leaving us locked out for over 2 hours the offered £10 to compensate us...these people just care about money...NOTHING MORE. UPDATE...THERE WAS 100% NO ACCESS TO THE PROPERTY FOR OVER 2 HRS DUE TO THE WRONG KEYS BEING LEFT. PASS THE PROPERTY CLEARLY WISH TO LIE ABOUT THIS ON THERE REPLY..EVEN MORE REASON TO AVOID THEM. I HAVE ABSOLUTELY NO REASON TO MAKE THIS UP.

January 26, 2026
Unprompted review
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Reply from Pass The Property

Thank you for your feedback. We would like to clarify that there was no issue with the keys or property access. The guest chose to leave due to the lack of available parking. Our listing clearly states that the property has no allocated parking, and this information is also included in the booking details and check-in instructions, where we provide several nearby paid parking options.

Regarding the parking fine, we declined responsibility as parking arrangements and any related penalties are outside of our control and were clearly communicated in advance.

We always aim to provide clear information and support to our guests and remain available to assist throughout their stay.

Rated 5 out of 5 stars

Really appreciated the quality

Really appreciated the quality of service! Very easy to deal with. All the requirements and needs had been met with no hassle.

January 31, 2026
Unprompted review
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Reply from Pass The Property

Thank you so much for your kind words! We’re really glad you found everything easy and that your needs were met smoothly. It was a pleasure assisting you, and we hope to welcome you again in the future.

Rated 5 out of 5 stars

Stopped with pass the property for 3…

Stopped with pass the property for 3 going on 4 weeks very good and clean property been ideal for me working in York thankyou

January 12, 2026
Unprompted review
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Reply from Pass The Property

Thank you so much for your lovely feedback! We’re really pleased to hear the property has been clean, comfortable, and ideal for your stay while working in York. It’s been a pleasure hosting you, and we truly appreciate you choosing to stay with Pass the Property. Wishing you all the best with your work, and you’re always welcome back anytime!

Rated 5 out of 5 stars

Fantastisk

Fantastisk

January 31, 2026
Unprompted review
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Reply from Pass The Property

Thank you so much for your fantastic feedback! We’re delighted the property has been clean, comfortable, and ideal during your time working in York. It’s been a pleasure hosting you — you’re welcome back anytime!

Rated 1 out of 5 stars

Unreasonable Deposit Policy

Unreasonable Deposit Policy – Not Recommended

I would not recommend this property due to their handling of deposits and charges. The host charged a £200 deposit directly, outside of Booking.com, and refused to refund £80 for a minor issue—moving a mirror to use in better light.

The mirror was not damaged, and their own photos confirm this. The host did not offer the opportunity to return the mirror myself, instead unreasonably withholding a large portion of my deposit.

It is particularly concerning that they take deposits directly when the booking is made through Booking.com, which is against Booking.com policy and puts guests at risk. This experience left me stressed and disappointed, and I would caution other travelers to avoid this property or ensure all payments and deposits go through official channels.

January 15, 2026
Unprompted review
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Reply from Pass The Property

Thank you for your feedback. The full-body mirror was in good condition prior to check-in. After your stay, our cleaner reported that the strip/cord securing the mirror was broken, and we shared photos to document this. A portion of the security deposit was used to cover the cost of a handyman to refit and secure the mirror.

The security deposit and pre-arrival requirements were clearly communicated after booking and are also stated in the Booking.com listing. These measures are necessary for the safety and security of our self check-in property. We regret that this situation caused frustration and appreciate the feedback.

Rated 5 out of 5 stars

Everything Is prefect here!

Everything Is prefect here!

January 17, 2026
Unprompted review
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Reply from Pass The Property

Thank you so much for your kind feedback! We’re delighted to hear everything was perfect and hope to welcome you back again soon. 😊

Rated 5 out of 5 stars

Lovely clean house lots of space and…

Lovely clean house lots of space and everything we needed thank you :)

January 10, 2026
Unprompted review
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Reply from Pass The Property

Thank you for your kind review! We’re really pleased you found the house clean, spacious, and well equipped. Thank you for staying with us, and we’d be happy to welcome you back anytime

Rated 5 out of 5 stars

We stayed here from 24th–26th December…

We stayed here from 24th–26th December as a family of 12 for Christmas, and it was exactly what we needed.

We were initially a little hesitant after reading some comments about wear and tear, but once we arrived it was clear how much thought and effort has gone into making this a really lovely space for families and groups. It felt relaxing and practical straight away.

The bathrooms have clearly been refurbished and were a real highlight - the en-suite bath tub to the main room was great and having three toilets and showers meant there were no issues getting everyone ready, even on Christmas morning with 12 of us up and about.

The flow of the ground floor worked really well for a large group, making it easy to spend time together without feeling cramped. The beds were also incredibly comfortable, which made such a difference after the busy days.

The kitchen is a great size for cooking for a big family - well equipped with plenty of utensils and cookware, plus a double fridge freezer, which was perfect for a Christmas stay. There was also plenty of parking, which was really important for us.

Overall, it’s a spacious, comfortable and well-thought-out place for a large family or group. The host was also incredibly kind and accommodating in offering us a late checkout, which made our departure much more relaxed and was very much appreciated.

Thank you for a lovely stay - we wouldn’t hesitate to recommend it.

December 25, 2025
Unprompted review
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Reply from Pass The Property

Thank you for your lovely review. We’re so pleased the house was a good fit for your family Christmas and that you found it comfortable, well equipped, and spacious for your group. We’re glad the late checkout helped, and we really appreciate the recommendation. You’d be very welcome back.

Rated 5 out of 5 stars

No complaints

No complaints, everything great.

December 20, 2025
Unprompted review
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Reply from Pass The Property

Thank you so much for your feedback! We’re thrilled to hear everything is going great. If there’s ever anything more we can do for you, please don’t hesitate to reach out. 😊

Rated 5 out of 5 stars

Really lovely place and the great…

Really lovely place and the great communication 10/10

December 17, 2025
Unprompted review
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Reply from Pass The Property

Thank you so much for your kind words! We’re thrilled you enjoyed the place and found our communication helpful. Your 10/10 means a lot to us! We look forward to welcoming you back soon

Rated 5 out of 5 stars

Beautiful apartment beautiful location…

Beautiful apartment beautiful location beautiful city! Clean , luxurious fab property and communication with pass the property would highly recommend this company

December 13, 2025
Unprompted review
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Reply from Pass The Property

Thank you so much for your kind review! We’re delighted to hear that you enjoyed the apartment, the location, and the city, and that you found the property clean and luxurious. We’re also pleased that our communication met your expectations. Your recommendation truly means a lot to us, and we hope to welcome you back again in the future.

Rated 5 out of 5 stars

Lovely self catered apartment

The property is in Eastcote.We stayed here from 30th November - 13th December.The apartment was very neat and clean with fully equipped kitchen.We enjoyed our stay here and would highly recommend it for families with kids .It is quite spacious with a separate living room, kitchen.Apart from this they have ample storage spaces in cupboard.
The master bedroom has a king-size bed and second room has 2 single beds.The washroom has a shower and is quite spacious.I was surprised with the cleanliness.

November 30, 2025
Unprompted review
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Reply from Pass The Property

Thank you very much for your detailed and positive review. We’re delighted to hear that you enjoyed your stay and found the apartment clean, spacious, and well equipped. It’s great to know that the layout, storage space, and bedroom arrangements worked well for your family, and that the location suited your needs. We truly appreciate your recommendation and would be very happy to welcome you and your family back in the future.

Rated 5 out of 5 stars

Brilliant

Brilliant! Very responsive! Very helpful. Stayed in a lovely house in Harrogate! Will definitely come back!

December 6, 2025
Unprompted review
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Reply from Pass The Property

Thank you for the brilliant feedback! We’re so pleased to hear that you found us responsive and helpful, and that you enjoyed your stay in the lovely house in Harrogate. We’d be delighted to welcome you back again in the future.

Rated 5 out of 5 stars

Great location to Wembley Stadium shops…

Great location to Wembley Stadium shops & cafes. Approx 10 mins walk.
House sleeps comfortably up to 14. 2 parking spaces. Great communication from owners. Definitely would stay again. Thank you 🤩

November 28, 2025
Unprompted review
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Reply from Pass The Property

Thank you so much for your wonderful feedback! We’re delighted to hear you enjoyed the location and found the house comfortable for your group. It’s great to know the parking and communication were helpful as well. We truly appreciate you choosing our place and would be happy to welcome you back anytime!

Rated 1 out of 5 stars

Issues with noise and rubbish

If I could give zero I would, they currently rent a property out which is a small two bedroom flat which has up to 8 people staying in it on a weekend, and different people staying throughout the week most weeks, the noise levels are unbearable and the rubbish dumped outside is endless. I constantly complain and they do not listen. I own the ground and the land registry says no short term renting is allowed, but they make money from the landlord and do not care, please think before using them what impact this has, thank you.

November 15, 2025
Unprompted review
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Reply from Pass The Property

Thank you for sharing your concerns. We’re truly sorry to hear about the issues you’ve experienced. We take feedback like this very seriously and will review the situation immediately to ensure compliance with regulations and improve communication.

Rated 5 out of 5 stars

Great apartment in Leeds

Great apartment in Leeds. Couldn’t fault it.

November 15, 2025
Unprompted review
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Reply from Pass The Property

Thank you for your kind words! We’re thrilled you enjoyed your stay and hope to welcome you back to Leeds soon

Rated 5 out of 5 stars

Really great place for a weekend away…

Really great place for a weekend away with friends!!

November 8, 2025
Unprompted review
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Reply from Pass The Property

Thank you so much for your lovely review! We're delighted to hear you enjoyed your weekend away with friends. You're welcome back anytime!

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