Paula's Choice Europe Reviews 

290
TrustScore 2.5 out of 5

2.5

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Rated 5 out of 5 stars

Wow!!!! I can’t describe how amazing my skin has become!!! It’s been a gradual process and taken about 5 months but even about 4 weeks into using these products my skin stared showing positive im... See more

Rated 1 out of 5 stars

Forget “Truth in beauty” , how’s about “Truth” from your customer services. What consumers actually want is honesty- full stop. Let’s start with understanding beauty isn’t something you buy-... See more

Rated 3 out of 5 stars

Update 16.06.25 I received my order, I really don't understand why customer service provided on Paula's Choice site didn't work. The phone number send you for chat, but chat didn't work. Best way... See more

Company replied

Rated 3 out of 5 stars

I received my order but one product was missing. I tried to contact Paula’s Choice, but nobody answer. I’m very disappointed, once they’re customer service works better. Ok, my order number is EU02... See more

Company replied

2.5

Poor

TrustScore 2.5 out of 5

290 reviews

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No recent history of asking for reviews

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Replied to 95% of negative reviews

Typically replies within 1 week

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2.5

All reviews

(290)

33 reviews in the last 12 months

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Rated 1 out of 5 stars

Paula’s Choice support is the reason why I abandoned their products

Paula’s Choice offers a good series of skin products, however, the costumer “care” leaves heaps to wish for. Because of PC’s costumers support, they literally lost three costumers (my mum, my sister and myself) in a heartbeat. I trust that Paula’s Choice in the US is far more costumer oriented (as usual) and that Paula’s Choice in the EU needs to step up their game. I cannot recommend Paula’s Choice regardless of their products, simply because I don’t wish to support a company that doesn’t have any respect towards their costumers.

Additionally, there are plenty of other brands that offer equally effective products and some (evidently) even better. Paula’s Choice should really ask themselves why anyone would spend their money on a brand that is costumer unfriendly when there are so many other great brands to chose from – with excellent costumers support!

January 4, 2019
Unprompted review
Paula's Choice Europe logo

Reply from Paula's Choice Europe

Goodmorning,

I'm sorry to hear you are not satisfied with our service. Of course, it's never our intention to leave our customers dissatisfied. Our customer care department is known for their excellent service and valued for that by our customers as well. In this case, we tried to solve your problem and came up with a suitable solution. We are sorry to hear that did not work out for you.

Should you have any other questions, please feel free to contact us again. We are happy to help!

Best Regards,
Customer Care - Paula's Choice Skincare

Rated 5 out of 5 stars

Amazing products

Amazing products! It would take me ages to explain what miracles these products have done for my skin. Love PC <3

Regarding delivery:
I have ordered from PC for a few years now and have on and off had issues with the delivery of my parcels.. BUT the costumer service is very helpful, so that’s still 5 stars from me :)

December 12, 2017
Unprompted review
Paula's Choice Europe logo

Reply from Paula's Choice Europe

Hi Sarah, thank you for sharing your experience with us, we are always delighted to hear from our customers!

Rated 3 out of 5 stars

Great products, shady pricing.

This is my second purchase of Paula's Choice through their EU website. The products are great - the Clear Regular Strength products resulted in a huge improvement of the skin. BUT: at my second purchase, I experienced some shady issues with pricing. I put the Clear Regular Strength kit in my cart, along with a few other products. Then I realized that the final prices at the checkout were suddenly higher than calculated. I went back to check the prices on the site, and most products suddenly looked about 5% more expensive. The Regular Strength Kit suddenly had a price of about 80 Euros, instead of 73. Curious, I immediately visited the site through a proxy and my suspicions were confirmed - the same kit was priced at 73 euros through the proxy - along with other products being cheaper too. NOT OKAY

April 23, 2017
Unprompted review
Paula's Choice Europe logo

Reply from Paula's Choice Europe

Dear Camilla,

Thank you for your feedback on Trustpilot. As we do understand your concern, and can agree that what you saw is correct, we would like to clarify the matter to you.

On the Paula`s Choice Europe website we accept orders from almost all 28 countries in the European Union. So when you have not logged in on the website you will see the default prices for Europe on which an average VAT rate of 21% is applied. As per EU tax regulations, the local VAT % applies to orders based on the delivery address of the order. So as soon as you entered your delivery address, the VAT for Denmark was applied, which currently is 25%. This explains the changing prices in the basket. We will look into a way to make this more transparent for our customer.

We hope that this proves helpful but please don’t hesitate to contact us directly if you have any other questions or concerns. We are happy to help!

Rated 5 out of 5 stars

Super

Great delivery: yesterday afternoon placed an order, today morning- delivered. Bravo!

May 6, 2016
Unprompted review
Rated 4 out of 5 stars

Great products, expensive delivery, not all of Paula's Choice

I am not going to review the products here (which work very well for me). I find the website very easy to navigate and I really like the way you can manage your account/view past orders and re-order and the help desk features. Tons of info about skincare and Paula Begoun's philosophy etc. When contacted, customer service was very courteous and efficient. Only downsides are : high delivery costs (the products can only be purchased online so its quite off-putting to re-purchase Paula's Choice products when only one needed), and the fact that the european website does not offer the full range of products ; I had to place orders with the american website for brushes and make-up.

September 2, 2012
Unprompted review
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